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Novotel Coffs Harbour Pacific Bay Resort

Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
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965 Reviews from our TripAdvisor Community

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Showing 944: English reviews
Brisbane, Australia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

When booking at this facility on line you are prompted to identify any preferences you might have such as floor level, procimity to elevator etc. As my wife has a mobility issue, I identified that we would prefer to be close to the lift and disabled parking spot. The room we were allocated totally ignored our stated preferences. Our room... More 

Helpful?
Thank Pepe510
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Pepe510, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We will certainly investigate why your room requests were not followed through by the front office staff, and please let me appologise for this. We will also pass on your comments about the bedding onto the owners of... More 

Sydney, Australia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

it would seem that the hotel management needs the urgent injection of funds by the various owners to upgrade this property. Reception was manned by a solitary person who did not acknowledge our presence as he spoke to another guest despite the fact we were in the AccorPlus part of the desk-while we got the AccorPlus discount we did not... More 

Helpful?
Thank 156peterdouglas
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear 156peterdouglas, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We will certainly follow your comments in regards to the reception staff and check in process to ensure that this type of service does not happen in the future. Thank you for your positive comments in regards to... More 

Travelers are raving about these Coffs Harbour hotels

A TripAdvisor Member
3 of 5 stars Reviewed 5 days ago NEW via mobile

Love the tranquility of the location but apartments are getting a bit tired. Screws instead of proper shelf supports holding up glass shelf above toaster and kettle, no bathrobes anymore, no chairs at desks anymore. Kids Club and gym staff ... goonne! Staff are still good, just seems fewer of them.

Helpful?
Thank A TripAdvisor Member
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Guest, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We will certainly follow your comments in regards to the room items that you have mentioned and have them rectified immediately. Thank you for your positive comments in regards to resort facilities, ground and staff service. Thank you... More 

Brisbane, Australia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The resort has easy access to the beach and walking paths and a short drive in to town. This time of year the place was very quiet but the activities were all still available including pools and tennis courts. The rooms were comfortable and had all the basics except a toaster which changed our breakfast plans.

Helpful?
Thank Ashtree_28
Warners Bay, Australia
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice place to stay, a few minor difficulties but sorted by local staff. Wifi was outrageously expensive in your room but free and slow in reception. Coffee there did not induce you to return for another but the fish and chips meal was both delicious, filling and reasonably priced.

Helpful?
Thank shell24a
Bright.
Level Contributor
8 reviews
8 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Chose because of the Novotel name but that is where the connection ends. Rooms were in desperate need of refurb (dank, dated, very basic) and my bed mattress was so worn I hit the base every time I sat down. Had to change rooms as first had a fridge making loud noises right next to bed. Aircon is large, floor... More 

Helpful?
Thank Martyn P
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Martyn P, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We will pass on your comments in regards to the upgrading of the rooms onto the apartment owners for them to address. We will also speak with housekeeping in regards to the rubbish in the car park... More 

gold coast australia
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel has many facilities to make the stay enjoyable. You can be active with golf,tennis, gym,etc or just relax by the pool weather permitting. Lovely beach and bush walks nearby. The restaurant and bar have very good meals and the prices are not expensive.

Helpful?
Thank Vicky_s102
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Vicky_s102, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. It was pleasing to read that you enjoyed your stay with us, we will share your comments with the team. We thank you again for your comments, and we look forward to welcoming you back to the hotel... More 

Tamworth, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

disappointing for an ACCOR member. Don't expect the normal member treatment. we had no internet in our room which i thought would be a must in our day and age. Room needs upgrading. dont plan for a late night swim in the pool, your not allowed.

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank noeckel1
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear noeckel1, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We will pass on your comments in regards to the upgrading of the rooms onto the apartment owners for them to address. I was surprised to read your comment about the internet and the pool, as we do... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Old, dated hotel and no recognition of Le Club membership. If this had been more clearly advertised at booking, I would not have booked this hotel. Due to the lack of recognition, there is no free internet and you are expected to pay for internet. However, once again, the internet is sub-standard with unusable speeds for a charge of $20.... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Mark W
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Mark W, Thank you for your comments about your recent experience at Novotel Coffs Harbour Pacific Bay Resort. We unfortunately do not recognize the Le Club program at the property, however we do accept and honor all the Accor Plus benefits. We do offer free WI-FI in the reception and restaurant/bar areas to all hotel guests. We appologise that... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

For a Novotel property this place lacks quite a bit. At check-in I was made to wait several minutes behind another couple as a young receptionist attempted to deal with their upgrade request. Fair enough they had had just had a large number of people book in but when she summonsed the Manager (with his accompanying halitosis) to assist her... More 

Helpful?
1 Thank Anthony L
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Beachfront
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more   less 

Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Address: Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Location: Australia > New South Wales > Coffs Harbour
Price Range: $106 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel
Hotel Style:
#4 Spa Hotel in Coffs Harbour
#6 On the Beach Hotel in Coffs Harbour
#7 Luxury Hotel in Coffs Harbour
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