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Rydges Capital Hill Canberra

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Rydges Capital Hill Canberra
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883 Reviews from our TripAdvisor Community

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Showing 876: English reviews
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

It's a grand building in a nice part of town (although away from the main shopping area) so your expectations are quite high, but the level of service disappoints. It's like checking in and going to the hotel is an effort for the staff. They don't want to help you. I was disappointed. The building is also a tad run... More 

Helpful?
Thank Mayellie4
K_Tomas, Director of Sales at Rydges Capital Hill Canberra, responded to this review

Dear Ellie-Mae, Thank you for taking the time to share your feedback and i am pleased that you enjoyed the location of the hotel but it was disappointing to read that the service levels that you experienced were disappointing. All though we are unable to upgrade the building but the levels of service that you experienced should never be at... More 

Canberra, Australia
2 reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed in this hotel for 4 days and found the service and accommodation to be remarkably poor for the price paid. The room was not serviced at all one day, no cot was provided on arrival despite it being ordered in advance, the kettle was filthy, the heating goes hot and cold. The building is tired and the service... More 

Helpful?
Thank Ba591
K_Tomas, Director of Sales at Rydges Capital Hill Canberra, responded to this review

Dear Ba591, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. All though we are unable to upgrade the... More 

Travelers are raving about these Canberra hotels

Wollongong, Australia
Level Contributor
176 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is located In a fantastic part of canberra, near most government offices and plenty of locations for dinning. The room was nice, modern and very quite. Parking was a plenty and undercover. However the Staff at the reception ... Wow. Normally I am in a suit most days of the week however the day of check in I... More 

Helpful?
Thank AussieAceCo
K_Tomas, Director of Sales at Rydges Capital Hill Canberra, responded to this review

Dear AussieAceCo, Thank you for taking the time to share your feedback. It was pleasing to read that you enjoyed the location of the hotel, the rooms and the parking offered. It was very disappointing to read that you felt that the staff were rude. We usually receive great feedback regarding the service provided by all our staff but clearly... More 

Brisbane, Australia
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My room was very spacious, clean and featured big windows letting a lot of natural light in. The mini bar was well stocked and had a range of snacks and drinks. Its about time Rydges invest in refreshing their rooms as they are becoming quite dated, especially the bathrooms which will take you back in time every time you walked... More 

Helpful?
Thank hayden p
K_Tomas, Director of Sales at Rydges Capital Hill Canberra, responded to this review

Dear Hayden, Thank you for your review and for providing us with feedback from your stay. I am pleased that you enjoyed the spaciousness of the rooms in the hotel as well as the mini bar. You will be pleased to know that we are actually in the process of fully renovating all our bathrooms to make them modern and... More 

Brisbane, Australia
Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago NEW

I was not made aware when I made the booking that construction works would be occurring directly above and directly outside my hotel room (room 280). When I called Steph at reception to complain, she was not at all helpful and simply said 'Call me back if the drilling noise keeps occurring after 5:00pm'. I found a used empty water... More 

Helpful?
Thank Marisol B
K_Tomas, Director of Sales at Rydges Capital Hill Canberra, responded to this review

Dear Marisol, Thank you so much for taking the time to provide us with feedback from your recent stay and I am disappointed to read that it was an unpleasant experience. The hotel is currently undergoing bathroom renovations and works are conducted between 9:00am and 5:00pm and we do have selected days where the construction noise can affect guests. I... More 

Sydney, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Rydges is good value for the price. We've stayed 3 times. The negative side is that there is no movie channels on the TV, no pay TV either. In the bar area you can get sweet things for breakfast but no toast. Nice coffees there. The sitting areas are spacious and there are many places to sit and read. The... More 

Helpful?
Thank Vicky D
K_Tomas, Director of Sales at Rydges Capital Hill Canberra, responded to this review

Dear Vicky, Thank you so much for your review and I am pleased to read that you are a regular guest at the hotel. Thanks for the feedback regarding having toast available from our cafe, we are now in the process of having toast with condiments and raisin toast available as part of our cafe breakfast offering. We are fortunate... More 

Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I was given such bad service trying to retrieve my bag from reception that it felt like they were discriminating against me. Ensure that you make sure that the staff to give you the right tag when you leave your bag at reception as they would not give my bag back without the right tag even the the extent of... More 

Helpful?
Thank StepCorp
K_Tomas, General Manager at Rydges Capital Hill Canberra, responded to this review

Dear StepCorp, It is certainly disappointing and disturbing to read your review. We take the privacy of our guests as well as their personal property/belongings very seriously particular when they have been handed over to us for safe keeping, it is the Hotel policy to not hand over belongings in this case baggage without the correct ticket. As I’m sure... More 

Canberra, Australia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here because of the location, but the hotel is in great need of an update and there are lots of other nearby options now. The service was poor. I was put in a disabled room. It's great that they have these, but the bathroom was not appropriate for an able bodied occupant. There was nothing to stop the entire... More 

Helpful?
Thank Alison D
K_Tomas, Director of Sales at Rydges Capital Hill Canberra, responded to this review

Thank you for your feedback Alison from your recent stay and I was disappointed to read that you received poor service as this is not the norm. Generally when guests request a room move, they come down to reception after packing their luggage but if you requested assistance from one of our staff members, this most certainly should have been... More 

Sydney, Australia
Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this location as part of a business trip. I was placed in a disabled room although multiple rooms still available and I was clearly not disabled in any way. The issue with this being with no barrier around the shower nearly the whole bathroom flooded meaning you had to walk through water to go to the toilet later... More 

Helpful?
Thank BigRoy22
K_Tomas, Director of Sales at Rydges Capital Hill Canberra, responded to this review

Thank you for your feedback and it is disappointing to read that you did not have a pleasant stay with us. Our guests are allocated the room types that they have booked so I am not sure how you made your booking at the hotel but on occasion, travel agents do book our easy access rooms when other room types... More 

Ourimbah, Australia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arrived after a big last day on the slopes to a fast check in, a lovely room and spent a nice quiet night in the bar with a few drinks and share plates. The restaurant does not open on a Sunday night but the bar meals were great and it was nice to relax on the lounges and unwind. Easy... More 

Helpful?
Thank Kim P
K_Tomas, Director of Sales at Rydges Capital Hill Canberra, responded to this review

Dear Kim, Thanks so much for taking the time to provide us with feedback from your recent stay with us. It was great to read that you enjoyed your stay with us post ski trip and we look forward to welcoming you back to the hotel next year. Kind regards Kirsty Tomas Director of Sales & Marketing More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
FREE WIFI!! Rydges Capital Hill is the ideal Canberra hotel from which to base your stay in the Nation's Capital. Whether you are visiting for leisure or business, you'll find everything you need within close proximity at one of the best Canberra accommodation providers. This Canberra hotel is 500 metres from Parliament House, surrounded by the busy business districts of Barton and Parkes, walking distance to Manuka and Kingston, and close to most of Canberra's national attractions. The city is a 5 minute drive. ... more   less 

Additional Information about Rydges Capital Hill Canberra

Address: 17 Canberra Ave. | Cnr Canberra Avenue & National Circuit, Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Canberra
Price Range: $97 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Capital Hill Canberra 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Rydges Capital Hill Canberra Hotel Canberra
Rydges Capital Hill Hotel Canberra
Canberra Rydges Capital Hill
Hotel Style:
#18 Business Hotel in Canberra
#29 Luxury Hotel in Canberra
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