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Novotel Canberra

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Novotel Canberra
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2,953 Reviews from our TripAdvisor Community

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Showing 2,915: English reviews
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Check in was very professional and friendly - even though it was busy! When I went to my room on the 4th floor it overlooked Northbourne avenue and was noisy. I called reception and they moved me to a quieter room and gave me a complimentary upgrade. Ashley from reception came up to ensure all was in order. Very helpful.... More 

Helpful?
Thank LilianKnows
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

My husband, myself and our 4 year old stayed here so we could take my son to see the camera raiders play. The central location is great for accessing everything. Check in was a smooth process. My 4 year old was really happy that cameron smith and the rest of the storm team were staying at the hotel. He got... More 

Helpful?
Thank Deidre C
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear Deidre C, Thank you for your review of your recent stay with us at Novotel Canberra. I am pleased that you have enjoyed all aspects of your stay with us and I will pass on your feedback to my team. We appreciate the feedback and we look forward to welcoming you back to Novotel Canberra again soon. Kind regards,... More 

Sanctuary Point, Australia
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed one night and everything was great. Good room, pool area a pleasure to use, all staff very friendly and the hotel is central to all Canberra tourist locations. Breakfast was nice, with Helen and Sheyden stand outs with their service. Will be back for sure.

Helpful?
Thank smurfs1
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear smurfs1, It is a pleasure to receive your feedback regarding you recent stay with us at Novotel Canberra. I am pleased that you have enjoyed the central location of the hotel, our sumptuous buffet breakfast and the service provided by both Helen and Sheyden at breakfast. I will pass on your feedback to my team and we look forward... More 

Ibiza, Spain
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

After having stayed previously at this hotel for work I had some expectations. Sadly it seems this hotel is getting worse over time. Firstly when I was checked into my room there wasn't basic things like a bath. This doesn't make sense considering I've always made the same room bookings. After advising reception I would like to move to a... More 

Helpful?
1 Thank George M
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear George M, Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you were allocated a room that did not meet your needs due to it having no bath and... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here for a night and it was pleasant to begin with. We were greeted pleasantly with a smile at reception and almost everyone we came across; room was comfortable and clean. Room service was efficient and we got spare towels within 5 minutes of calling reception. Parking (valet) wasn't an issue. Kids enjoyed the lovely refurbished pool. However,... More 

Helpful?
Thank WhAz_38
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear WhAz_38, Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am... More 

Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

First impressions great, reception staff welcoming and valet parking a good idea after long trip. Many posts warn of a strange configuration so here are a few shots. Wardrobe is small and already full with ironing board, safe and tea making items, for a family of 4 everything's staying in the case ! The bathroom is strange with a wet... More 

Helpful?
Thank Ian P
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear Ian P, Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I... More 

Lennox Head, Australia
1 review
5 of 5 stars Reviewed 1 week ago

We highly recommend this hotel as we had a fantastic experience in every way. The staff were absolutely lovely and couldn't help us enough. We believe the hotel was great value, clean, tidy, central location

Review collected in partnership with Accorhotels.com

Helpful?
Thank kylierichmond
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear kylierichmond, Thank you for your review of your recent stay with us at Novotel Canberra. I am pleased that you have enjoyed all aspects of your stay with us, particularly the service provided by my team. I will pass on your feedback to all staff and we look forward to welcoming you back to Novotel Canberra again soon. Kind... More 

Ballarat, Australia
Level Contributor
378 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Novotel Canberra hotel was the base for our 7-night stay in the national capital, without a car to get around. This is a very comfortable and friendly hotel, conveniently placed to the Canberra Centre and surrounds, and the city public transport bus station platforms, which provide access to Canberra's numerous tourist attractions. Meals may be eaten in either the... More 

Helpful?
Thank AussiesBallarat
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear AussiesBallarat, Thank you for your review of your recent stay with us at Novotel Canberra. I am pleased that you have enjoyed all aspects of your stay with us, particularly the service provided by my team. I will pass on your feedback to all staff and we look forward to welcoming you back to Novotel Canberra again soon. Kind... More 

Sydney, Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

OMG. My room did not seem to have been cleaned; there was a small pile of dust and hair behind one of the doors and a half drunk bottle of Evian by my bed. I wanted to order room service but there was no menu. I called reception and they said they would send one up immediately. Ten or so... More 

Helpful?
1 Thank Claire C
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear Claire C, Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Dee Why, Australia
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for a quick overnight business trip. Fast and smooth check in didn't really get the opportunity to use all the facilities. Located centre to the CBD. Breakfast buffet was good and well replenished. Room clean and tidy and comfortable bed. Recommend.

Helpful?
Thank Brett G
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear Brett G, It is a pleasure to receive your feedback regarding you recent stay with us at Novotel Canberra. I am pleased that you have enjoyed the service provided by my team, the central location and our sumptuous buffet breakfast. I will pass on your feedback to my team and we look forward to welcoming you back to Novotel... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
One Restaurant at the Novotel Canberra
One Restaurant at the Novotel Canberra
Cuisines: Australian, Gluten Free Options
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more   less 

Additional Information about Novotel Canberra

Address: 65 Northbourne Ave | Act, Canberra 2601, Australia
Location: Australia > Australian Capital Territory > Canberra
Price Range: $108 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel
Hotel Style:
#12 Romantic Hotel in Canberra
#13 Family Hotel in Canberra
#14 Business Hotel in Canberra
#21 Luxury Hotel in Canberra
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