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Sanctuary Residential Resort Community

Ho Tram, Phuoc Thuan Ward, Xuyen Moc, Ba Ria Vung Tau, Ho Tram, Phuoc Thuan Vietnam
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Traveler (95)
Room & Suite (27)
Pool & Beach (17)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Sanctuary is a luxury beach resort on the East Sea in Southern Vietnam. Only 105km from Ho Chi Minh City, it is perfect for a week end retreat or to begin your journey through Vietnam. The resort is right on the beach, with a harmonious backdrop of sea, sand and sun, combining lush natural surroundings and innovative architecture to offer a unique opportunity for tropical living.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Hot tub
Free breakfast
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Free internet
Wifi
Internet
Infinity pool
Restaurant
Breakfast available
Airport transportation
Conference facilities
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private balcony
Room service
Kitchenette
Microwave
Minibar
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
River View
Charming

Location

Full view
Contact
Ho Tram, Phuoc Thuan Ward, Xuyen Moc, Ba Ria Vung Tau, Ho Tram, Phuoc Thuan Vietnam
Getting there
Ho Chi Minh City Airport58 miSee all flights
See all nearby hotels
83Reviews0Q+A17Room tips
Traveler rating
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Popular mentions
I really like the view from my beach front villa. Thanks to Hong, FOM of resort. She always asked me: do you need help? and gave me any time. I felt home here. I will come back with my friends not so far.
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Response from General M, General Manager at Sanctuary Residential Resort Community
Responded Jun 26, 2019
Tropicanaphuquoc, thank you very much for taking the time to review Sanctuary Residentail Resort Community. Your feedback is appreciated and we will deffinately pass your kind words onto Ms Hong. We look forward to welcoming you and your friends back soon.
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It should be a good place indeed! I enjoyed the view from living room - with pool & beach; the beach & pool itself is good! I experience different both good service and bad service from different staff; and this should be the worst service I experienced in such luxury hotels/resort. I could not imagine such bad service from such “luxury” resort!!!! - My group booked beach view villa for the first day and river view villa for the 2nd day. Upon check out the beach villa, the staff requested us to check out and wait in lobby to check in for the river view villa!!! Can’t they make villa ready and move directly? Imagine the wait with all the kids and luggage around!!! - One waiter in breakfast even did not know if breakfast included, he told me the price to pay when we asked for menu for breakfast! Looked like he is on the first day at work without any basic knowledge! - Just a simple invoice upon check out, the staff rejected to issue invoice immediately, she said she would only give on the next day, and it took almost 20mins for this discussion!!!! This is nonsense, I requested that I need the invoice immediately and I got it in the next 10min! - Breakfast was just like a normal 3-star hotel. - In-Room cleanliness is not good, especially in the kitchen area.
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Response from General M, General Manager at Sanctuary Residential Resort Community
Responded Jun 26, 2019
Dear Bac N. Thank you kindly for taking the time to review Sanctuary Residential Resort. We have noted and addressed all the points that you have mentioned and have taken the relevant actions to prevent such frustrations from happening again in the future.
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+1
Beautiful beaches! Stunning villa and pool on the beach! Staff and management so friendly and excellent service. Great food at the restaurant especially the breakfast buffet with the pastries and fresh banh mi. Awesome day trip activities to be done with great recommendations from staff to suit your interests. Will definitely be back soon! Thank you
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Response from General M, General Manager at Sanctuary Residential Resort Community
Responded May 19, 2019
Dear Flea1983, We are happy that you enjoyed your stay with us and that our staff were able to assist you with making your holiday memorable. We will definately pass your feedback onto our team and we all look forward to welcoming you back soon!
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A wonderful resort in a beautiful location in Ho Tram. We stayed in a gorgeous, modern, and charismatic villa that opened onto the resorts private beach. The views were stunning and looked directly onto the beach and ocean. The resort is very well looked after and is pleasant to walk around. The staff are exceptionally helpful and the restaurant serves good food with a warm vibe. Thanks to Chantelle and a Stephen for making us feel so welcome. I would highly recommend
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Response from General M, General Manager at Sanctuary Residential Resort Community
Responded Apr 30, 2019
Dear phillwright16 Thank you for taking the time to review our resort. We are so pleased you enjoyed your stay and that we were able to help make your holiday a memorable one. I will definitely pass your kind comments onto our team and hopefully we will be fortunate enough to welcome you back soon.
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From the minute we arrived until the time we left our whole family was made to feel special. We had the cutest little towel animals in our Villa rooms and it was obvious that so much time and effort had gone into preparing the Villa for our arrival. We stayed in a Villa just across the road from the beach which was perfect because we were able to have beautiful morning views down the river and then wonder across the road to have fun in the sun with the kids. Mr Hue who runs the restaurant was there all the time and was always so friendly and willing to help. Ms Hong one of the managers was always bubbly and cheerful. Every time she saw our family she would greet us with the biggest smile and it really left us with such a warm feeling. The Villa was well equipped and had everything we could ask for including a gas BBQ beautifully situated on the patio looking out onto the river that we put to use on most evenings. The local seafood was so fresh (Talk to Mr Hue he will give you wonderful tips where to get the best produce). Steve, you and your team are doing a great job, I wish we could live there but we will be back soon.
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Response from General M, General Manager at Sanctuary Residential Resort Community
Responded Feb 24, 2019
Dear ThuTrangTravel, We really appreciate you taking the time to write this review and we are so happy you enjoyed your stay with us at Sanctuary. I will pass your kind comments onto Mr. Hue and Ms. Hong as well as the rest of our team. We look forward to welcoming you and your family back to Sanctuary soon.
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PRICE RANGE
$384 - $774 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sanctuary Ho Tram Resort Community
LOCATION
VietnamBa Ria-Vung Tau ProvincePhuoc ThuanHo Tram
NUMBER OF ROOMS
10
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