Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The place itself is lovely - stunning park, beautiful chateau (at least on the outside, we didn’t do the interior tour). Beds are really comfortable.
The outdoor pool - biotop - is visually lovely but without amenities that one would expect from a 4 star place trying to appeal to young families. There are two festival type toilets (a bit smelly) and no changing cabins. Nobody is overseeing/managing this area. Come to think of it, I have not seen any safety equipment/inflatable to throw in if anyone was in trouble. There is a shower there but no soap. Nowhere to get water or any other type of drink (if your kids are thirsty, good luck). The wooden railing going into the water is unsafe and the stones going in are very slippery. And, you get charged for using the pool!
Whoever runs this place doesn’t really know what good hospitality is. It is really surprising and actually downright shocking that a place like this cannot be run better.
The staff seem to try their best but bless them, they don’t have an easy job.
Charging for the pools is a very odd and given the overall cost of the hotel, an unpleasant concept. In our two days here I have witnessed several arguments where in particular foreigners and families were shocked by the bill, especially the amount they were charged for the time spent by the swimming pool.
The food is absolutely atrocious yet expensive. Breakfast is adequate but when you want to have a dinner, you are stuck between an expensive yet very mediocre buffet - (you get used to places in Czech not catering for vegetarians and dietary restrictions but a four star hotel?) The expensive buffet dinner was awful. Cheap stodgy food barely worthy of a provincial pub. The other option was a large empty restaurant with a “bar menu” consisting of handful of options. We had pizza and steak tartare and both were seriously substandard.
Overall, the location is beautiful. But that is that. Whoever runs this place needs to have a proper re-think if they want for the business to survive. There aren’t going to be many of us recommending this place. As it is, it isn’t worth the journey.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Come to visit the chateau, have an ice cream but don’t stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Růžičková, General Manager at Loucen Castle
Responded Sep 6, 2024
Thank you for your feedback. We are glad that you appreciated the attitude of our staff and that you liked our castle grounds. Thank you for your suggestions for improvement. We would like to disagree with you on several points, but your comments are beneficial to us as a whole. Thank you and we wish you that your next stay (wherever it may be) will be more according to your notions.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful castle and surrounding gardens, well worth the visit. Unfortunately, it is populated by the most incredibly rude and unhelpful staff I have ever encountered on my many years of travel around the world.
Not a single smile was seen during my entire stay. Every question, purchase or conversation was meet by a blank stare and hostility. Both I and the rest of the 40 people wedding party was absolutely dumbfounded by how other human beings could be so consistently grumpy and unhelpful. Even when you purchased a drink from the bar, the staff reacted like you'd just given them aggressive cancer of the face.
I recommend popping by this lovely place. I also recommend avoiding the staff like the plague.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip:Avoid the staff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Růžičková, General Manager at Loucen Castle
Responded Jul 2, 2024
Thank you so much for your feedback. We are really glad that you enjoyed our english park with labyrinths an mazes. As for a second part of your review, we are really sorry to hear that. It seems a bit like you are writing about another place and we don't want to believe that this would happen here. However, if this has indeed happened, we are very sorry. We have partially changed the staff, so we hope that our guests will come across nothing but smiles :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In October we planned to stay one romantic weekend in recently completely renovated Castle Loučeň.
Castle Loučeň is very luxury place, should be. The web sides are perfectly done from the marketing side and it allures you to go there.
Last year, for early incomers (booking incl.) they promised 5% discount. The communication with the castle was very tough and I should call there many times for to reach even someone who would be responsible for the orders. (We didn´t get any discount at all - explanation was: the staff had changed.)
Fun is, that somebody same name ordered the accomodation for a week later then we planned and this fact caused some misunderstanding and took some time for explanation.
Well, ok, after some issues from the very begin we arrived to the castle. We booked a night in the garden house of "prince Alexander" which is the most expensive accomodation they offer. In the price you get a bottle of champaing, which is great.
Small, but visible mistakes unfortunatelly the castle has: for the champaing no champaing glases, only the type as for juice glases :-( big huge great bath tube - but without bath oil and bath foam - even in the pictures in web you can see it. soap and toilet paper is the most cheap stuff you can buy in the market (so no nice smell and almost abrasive feeling after using it :-( breakfast: excellent possibility to bring to the house directly, but very very poor (only sweets, no selection of chees, ham etc. no yoghurts, no cereals.... baaad!) and? in the morning you cannot stay in the house longer, since the disgustingly terrible smell of cesspit will tribe you out.
We had also a bad luck for the kitchen: they rejuvenated the kitchen in the meantime so almost nothing from the menu was awailable: instead of carpacio they had only fried onion rings etc... no wine, nothing).
For such a place Loučeň should be there is the "service" and details tune missing. And that´s a mistake and pitty.
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Date of stay: October 2007
Value
Rooms
Location
Cleanliness
Check in / front desk
Service
Business service (e.g., internet access)
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for two nights, a romantic weekend away. The room was exactly as advertised. A large room with four poster bed plus an even bigger bathroom !! Shower so big it had two shower heads and a standalone bath. Luxury !
The castle stands in a park with a dozen labyrinths, well worth the walk to see/try them.
The only downside of staying in the zamek is the number of steps you have to negotiate to get to the restaurants, swimming pool and massages, but a price worth paying for the castle experience.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Růžičková, General Manager at Loucen Castle
Responded Nov 2, 2023
Thank you so much for your stay and even more thanks for your beautiful review. We are really happy that you were satisfied with your accommodation and all our services. We believe that a little thing like the stairs did not make your stay unpleasant. We hope you will visit us again sometime in the future.
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We've stayed one night at a castle apartments and the room itself is very nice. Bed is comfortable, everything is a little used but that's not the worst part. For the one-night stay we have experienced: 1. Hair of the waitress in a coffee 2. Turned off sauna in a public wellness (I mean, if you could call it that way.. the place is very dirty and looks more like public pool) 3. NO HOT WATER IN THE ROOM. Why the hell do you put a bath tube if you can't fill it with water? Girl at the reception just said "well, the boiler is empty". Exactly, I paid 200 euro for a room just to hear that. 4. It turned out that we have received a downgrade without even notice from the hotel and not returning us the difference.
And many other things, which are too stupid to point them all out. Arrogant manager, who said we are lying about the lack of hot water, or first denying the downgrade and later saying "Well, the difference is only 200 czk, what do you want?" Overall, the experience was VERY unpleasant and I would never recommend this hotel to anyone
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Date of stay: March 2018
Rooms
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have stayed in one of the Castle suites "Valdštejn" with my daughter just last weekend....and I was shocked with the approach of the staff as well as the cleanliness....check-out time at 10:00 was not possible to prolong till 12:00 - the receptionist REFUSED to take the extra money offered and advised that it is impossible as the maids would not be able to manage to clean up the rooms. By the way only one out of three suites in the Castle were occupied - by us. The bathroom in the suite was terribly dirty not talking about so called "minibar". Opening up the minibar I was really disgusted with all the dirt inside. When you pay 160 EUR per room you would expect at least choice of wine and not only the cheapest Bohemia Sekt sparkling wine in the fridge.....Well the restaurant inside the Loučeň Castle was really poor in service, to say the truth actually it is not a restaurant but I would say sort of a school dining, getting the food over the counter on a plastic tray. I shall not be a repeater in this place that is for sure. When you plan your trip to this area make a short visit of the Loučeň Castle but rather stay overnight in 5km far Chateau Mcely - you will definatelly not be disappointed !!!!
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Date of stay: July 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is actually "three in one" - a little bit sterile modern fourstar hotel plus historic "castle" rooms and a few really luxurious (and expensive) castles suites. Something for every taste. The staff is a little bit "rustic", nor in the restaurant don't expect culinary experiences. The magic of the castle Loučeň is in a large beautiful park where you can spend all the day relaxing, or even browsing one of the many nice labyrinths. Worth seeing is also the chateau itself, or you can try trips to the forests around. Really nice. And very pleasant are picnic baskets - under the crowns of hundred-year-old trees in park...
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Date of stay: August 2015
Location
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Try accommodation in the Prince Alexander’s House. Beautiful.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
well, the castle itself, and its garden with labyrinths and playground and trampolines are great for families. i imagine that the plan with hotel was great few years ago, but now it sucks. soap? no, not in your bathroom and not in the showers of the pool - you have to ask for it twice before you get it. wireless internet? not in half of the hotel, actually, and the cable internet does not work either. when asking for repair, the reception maid said that their IT guy says "it is impossible." however, i was allowed to send my emails in the morning from the conference room, where the wifi was available. and the "home-made kitchen"? well, if i had such kitchen at home, i would probably be several tens of pounds less heavy, and less happy. the food i simply horrible. my fish was made of frozen product and the feta cheese with which it should have been "stuffed" was just plainly laying on it - and completely gummy. the mornings were quite cold, and there is no AC at the rooms, and the heating was off. having said all this, i really regret that this is a clear opportunity lost - either because the management doest not take care, or because the staff is sabotaging it. but in any case the hotel is not worth its price, whereas the castle and garden is. probably, the best solution would be to book a hotel ion prague and to go to see the castle by car (some 45 minutes drive).
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Date of stay: September 2010
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We got married in Zamek Loucen 14 years ago so we have warm feeling towards the castle/chateau. Zamek Loucen has since been done up and the grounds, rope park for kids and labyrinths are truly fantastic.
Unfortunately the same can’t be said about the accommodation, restaurant or the pool.
We stayed in Furstenberg castle suit. The rooms are very specious with two bathrooms. The four poster bed and bedding were very comfortable and the room also had a Nespresso machine - very pleased. What you see on their website is more or less true view of the room, however the major let down is the upkeep and functionality of the rooms -see pictures.
We had massive sound and TV system in corner of the room… unfortunately the only place you could view the TV was from the shower or the bath... forget about watching TV from the comfort of the four poster bed! One of the loos didn’t work for the duration of our stay even though we asked for it to be fixed. Mirror on the wall was unusable due to high… No dressing gown or slippers or even a towel for our daughter…(perhaps kids are not considered to be a customer). Welcome pack was nowhere to be found, so every info needed we had to run many sets of stairs down to the hotel reception.…We located the pack on our last day buried in a draw we didn’t even know existed… and the state of the pack…! Scrunched, stained paper in plastic folder… none of the grandness this room would deserve.. The room felt very dusty, no bedside table on one side of the bed.. If something is priced as top on offer it should also look the part. Very disappointing.
My parents stayed in Maxmilián Hotel by the castle – basic small rooms.
The breakfast was included in the room price, however nothing to shout about really. Food and drinks tasted cheap and looked unappealing.... Very, very basic.
The restaurant is another let down. ¾ of the menu are drinks and only minimal amount of dishes on offer. What’s there is tasty, but nothing you would go to a restaurant for.
The pool…. Well, it is good it is there, but it looks more like a council facility than a hotel tranquillity one. The pool was in a need of a clean. Sauna was not working.
Zamek Loucen is perfect for a day trip to explore the grounds and the castle, but accommodation, restaurant and the whole hospitality experience is absolutely not worth it. What a shame.
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Date of stay: August 2017
Value
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have arrived around 12 o'clock. The receptionist looked very stressed and nervous. We have asked if our room has been ready although we knew that check in was at 3pm. She has started to explain us with the usual phrase without even checking the booking. So I have asked her if it was possible to leave our baggage. With rolling eyes she has finally checked our reservation and realised the room was ready. Suddenly she has changed her behaviour and started to be nice and she has escorted us to the room. The rooms was really nice and spacious. The bathrooms bit older and faded. Another disappointment was breakfast which was more like 3* then 4*... The surrounding was really nice also as the atmosphere. Tour in the castle was also nice as well as the labyrinths around 😊.
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Date of stay: November 2016Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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