I really loved the place , great services, I would recommend to everyone, the spa is amazing, so many types of sauna , great massage, pool water had a proper temperature, the ski slopes is not far away from the hotel . Xx
This way one of the worst experiences I've had in Romania in many years. We came here hoping we'd find peace and quiet, and we found a crazy expensive noisy place full of rude, hysterical families we'd normally avoid. Paltinis is practically dead, so either you accept the situation or you go home. It is not the hotel's fault Romanians couldn't care less about other guests and they bang on walls at 3:30 a.m., leave their children unattended to scream and run during dinner, but it is very much their fault they say nothing to those who act like that. This hotel was established in 2013, it is incredible how badly it has aged in only 6 years. It may have been good when it opened, but now it is just a tired, overpriced badly run place nobody seems to care about. Food is ok, but absurdly expensive (I mean 30 euro for 2 basic courses+ 1 lemonade). Staff is prompt, service is decent, but the restaurant doesn't come close to 4 stars. Breakfast is good, but the room is 100 euro/night, so it is normal that at least breakfast be up to standard. Didn't care about the spa, there were cracks in the ceiling and the feeling was the same as in the rest of the hotel-it was good at one moment, then they let everything go downhill. Just don't waste your money. For almost 200 euro a day (meals included) you find better service in Austria.…
We went especially for the spa, because every other SPA in Sibiu were almost full. The location of the SPA is very nice, you can also take a walk through the fresh air in the area. The SPA is very nice, very clean and comfortable, the staff is very friendly and helpful. We received towels and shoes, we enjoyed all the saunas and especially the relaxation room with the warmed relaxation chairs! For me, it was exactly what I needed on a rainy and cold Saturday :)
Ok, so after 3 years another review. I have visited the place several times since then, and I can see a big rise in their prices, but not at same amount (if any) in the quality of services. None of the things I have noticed in my previous review were improved (not enough storage place in bathroom, the kids play area is still a joke). The place is still clean and service is on the good side, but the negatives: - some signs of decay can be seen. They should make sure they polish all the small scratches on wooden surfaces, for example - the kids place area is just a place where you can stay with your kid, but you have no toys of means to entertain them. I would really expect the hotel to provide at least in weekends, for couple of hours per day an animation team - if they charge that much for accommodation, then I feel like I am robbed when you charge me for any small extra; If i forgot my tooth brush, in many other places they will just give me for free a small travel kit tooth brush. Here they charge me like 4 EUR (which I bet costs them no more than 1 euro, at most). - similarly for the restaurant: when you charge 20 lei for a fresh juice or 10 lei for a small bottle of water, then at least have a very sharp service. I do not think is normal to go into restaurant at 8pm for dinner and only find tables not yet cleaned. Not to mention that it would be great to have a "maitre d'hotel" to guide you at the suitable table. Some of the persons there doa really great job, but maybe they need more persons and also for sure they do need better organising. - food variety could be better. I honestly do not think they have changes the menu at all in the past years. Given these, I do stand in my previous remark: they voraciously take advantage of the fact that there are no similar alternatives in the resort, so you can just take this or leave it to the smaller/less fancier pensions or small hotels. And many people just take it. I would like to see some attitude change, and feel there like they do the best for me (and any guest) to enjoy the stay, and not spot any opportunity to just grab the pocket for my money.…
Beautiful views, fine food and mountain air, spoiled by a bar nearby playing electronic music from morning till night- The locals seem to either be tolerant of this, or perhaps not willing to confront the bar´s owners... Do not expect the peace and quiet of an Alpine village! If owners of the Hohe Rinne, whoever they may be, and the police, motivated or otherwise, could put a stop to the disturbances, it will be a very fine place to stay. One that would justify the development funds the EU is said to have spent on upgrading the resort.
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