First of all it was cold in the rooms, second there is 1 dish in the menu every day for lunch and dinner even though in the confirmation email they didn't mention this. There is no table nor chairs in the rooms, no ammeinties in the bathrooms, no hairdrier. The administrators said they told the owners all the complains of the clients but they just don't care. Not recommend.
The worst experience I ever had, the acomodation does not meet the conditions of 4 daisies because of food smell, very small room (9 sqm compared to 16 sqm according to the classification) and very dirty, the bathroom was not clean for a long time and extremely was small, hot water I don't know if I had because I was afraid to wash, I had nothing to put my toothbrush and toothpaste on, I kept with them in my suitcase, stained bed sheets, very loud noise both from the restaurant and from the other rooms, we were confirmed a rate by e-mail and on the spot we were asked and charged a higher rate. We booked a stay of 7 nights, after the first night of accommodation, when we complained about the non-conformities we were asked to leave if it did not suit us and they did not return our money for the other 6 nights. I do not recommend in any form.…
Great accomodation, alltough an update and general maintenance should be considered (leaking shower, broken handles, etc). The overall impression is that the administrator is trying to keep the place running, but I think that additional staff should be considered. Great location, nice rooms, good food!
Over the phone, we were told they have a room inside for the equipment, but when we got there, they told us we need to leave it outside in the snow. The food was great, but very little options and quite expensive. The administrators were great, but they seemed to be overworked and stresses a lot. The owner did not seem to care.
The place is gorgeous but unfortunately the menu is not very large, as the meals are not big and you cannot choose what you desire to eat. Good to stay but to eat somewhere else where the menu is varied.
A place for uninvited and administrators of 10+ note, location is superb, close to the place, table and accommodation conditions are ideal for a family vacation or with friends, thank you for hospitality
I've been to Sibiu with work and found this place for relaxation, hiking and mountainbiking. Cozy and good food, it is elegant and quiet, away from the road. It's a 40 minutes ride from Sibiu, a 30 km road.
We've spent three relaxing days at Rafael. It's quiet and cozy and the food is excelent. Parking and playground also available. We enjoyed free activities like ping pong. Hiking in the mountains of Cindrel is also very refreshing.
I had 3 nights accommodation everything was good, at the restaurant you can serve lunch and dinner. breakfast is included but is not varied. I ate each morning the same food.In the rooms warmth during the day is stopped.Will i stay on the ground floor is much cooler than upstairs
The room was very small, the dining area small also. No menu, few options to choose from. No ventilation in the kitchen and it always smelled like food in the dining area and ground floor rooms. I Would never go back.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing