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Parklane Motor Lodge

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Parklane Motor Lodge
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128 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The service and friendliness of the staff are wonderful but sad to say the room wasn't. The room was clean and tidy but cold and there was no heating no extra blankets and no electric blanket in winter. My colleague in the next room tells me they did have a heater in their room. Also in room was a very... More 

Helpful?
Thank Whakaue
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this review

It is a concern that there was no heating or extra blankets in your room - this is not the norm. Those same "friendly staff" that you experienced would of certainly rectified the issues you have highlighted, had they known. Thank you for posting your review Whakaue. :-) More 

Melbourne, Australia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'll be honest, I didn't end up stating here. Read on though as to why I say this. I was booked here, arrived at around 10pm from Melbourne. On arrival, nobody was here but I called and managed to locate the keys to my room. I get to my room and use the toilet. This was the first of many... More 

Helpful?
Thank Adrian Z
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this review

Hi Adrian - I am very disheartened to hear of your experience with Parklane Motor Lodge in March this year. Whilst your stay was before our time, I could not imagine a worse scenario for any guest. I can assure you that our previous Managers have had many amazing reviews based on the genuine guest care. I can only assume... More 

Travelers are raving about these Epsom hotels

Te Puke
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 20, 2016

Lovely people but the motel is quite tired. At the price it was ok but it was advertised as reduced by $100 for the night we stayed. I am glad I didn't book it at full price. Please replace the smoke alarm would be the major concern. The loo was interesting size wise(Glad by large hubby wasn't with me). The... More 

Helpful?
Thank Clare C
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this review

Hi Clare -we truly appreciated you highlighting the missing smoke alarm in the room. Smoking in rooms is prohibited and past guests have tried to thwart this by removing the smoke alarms - a fact we are unaware of until someone like you draws our attention to it. Parklane Motor Lodge is a unique building and we are excited about... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed June 11, 2016 via mobile

Nothing flash but has everything you need. Good shower, comfy beds and friendly staff. If I had to nit pick I would say the light switches are in odd places and the TV channels are all over the place. The pillows aren't great but there's plenty of them if you need to reach your desired pillow height.

Helpful?
Thank Nicole T
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this review

Hi Nicole - your review made me chuckle and your "nit-picking" is on point. The TV - including the channels & remotes have proven to be the bane of our existence - and one we are working diligently to address. Appreciate you taking the time to post up a review and look forward to welcoming you again. More 

Fort Lauderdale, Florida, USA
Level Contributor
3 reviews
2 of 5 stars Reviewed May 31, 2016

The owners and staff were great & very helpful. BUT this did not overcome the condition of the Motel It needed some serious help. Internet intermittent or non existent. Holes in carpet in the rooms, NO AC and had to ask for fans. To leave the windows open was REALLY Loud on main highway. Shower built for midgets where you... More 

Helpful?
Thank John & Kathy P
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this review

Hi John & Kathy. Having recently taken over management of Parklane Motor Lodge I have found it extremely enlightening to read the reviews of past guests. Whilst it is heartening to read your comments on the great staff - the fact that you needed to request a mattress topper is not ideal. The architecture of the Motel is unique however,... More 

Masterton, New Zealand
Level Contributor
119 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed May 22, 2016 via mobile

I stayed here due to an expo across the road at the Showgrounds which made the location perfect. The hosts met us and provided an excellent welcome and service, same on leaving. However, if I was to offer a song for the condition of the establishment, a couple come to mid: Cher's - "If I could turn back time" or,... More 

Helpful?
Thank Jim K
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this review

Hi Jim. Great pics and a great review! As a new Management team we are working through a checklist of priorities - and you have definitely nailed some of those on our list! We pride ourselves on our "kiwi hospitality" so thank you for your kind words. I have also passed on your comment about cleanliness to our Housekeeping team... More 

kaitaia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 22, 2016

was nice for a night.pillows need changing.reception lady was friendly.room was small.no towels were left for us so we couldn't have a shower.had stayed there years ago and was very different.room smelt like someone had been smoking a cigar in it.no heating.more blankets were provided.becareful of the snacks there they aren't free.i found the price list on the floor.

Helpful?
Thank trinda b
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this review

Hi Trinda - I had some mixed feelings when I read you review. Overall, I think we could've done better when it came to your experience with us, I hope we get another opportunity to do so in the future. Thank you for taking the time to post. More 

New Plymouth, New Zealand
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 30, 2016

A welcome that was friendly, with good information provided on local eateries, and directions. Accommodating in requests. The room however, was very tired and in need of some repairs. Stains on the carpet, when I sat on the floor the smell of the carpet was noticeable. Window blinds, some missing meaning a good lack of privacy from other rooms. Electrical... More 

Helpful?
Thank D0rzy
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this review

Thanks for the review and letting us know what areas you felt were letting us down our staff will be going through and seeing where we can improve More 

Auckland
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed April 24, 2016

This is a lovely place, and I used to book here regularly. My experience at checkin was the worst I've ever had in over 15 years of travelling. Will never return here. Arrogant and disgusting manager onsite.

Helpful?
Thank Aklguy
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this review

you can see by previous comments the management staff are very helpful and friendly in nearly every previous review,our staff have never been Arrogant and disgusting to any guest I can only assume that you were having a bad day and unfortunately your attitude may not have got you what you wanted More 

Questions? Get answers from hotel staff and past guests. Ask a question

31 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Parklane Motor Lodge

Address: 222 Green Lane West, Epsom 1051, New Zealand
Location: New Zealand > North Island > Auckland Region > Epsom
Price Range: $96 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Parklane Motor Lodge 4*
Number of rooms: 38
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Also Known As:
Parklane Hotel Auckland
Parklane Motor Lodge Epsom, Auckland
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