Chan-Kah Resort Village
Carretera Palenque-Ruinas Km. 3 Las Ruinas Zona Arqueológica, Palenque 29960 Mexico
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$112
Free cancellation until 08/18/22
$119
Free cancellation until 08/20/22
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$119
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 04/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Chan-Kah Resort Village
Updated 04/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 57 hotels in Palenque
Location
4.6
Cleanliness
4.3
Service
3.9
Value
3.8
Travelers' Choice
Welcome to Hotel Chan-Kah Resort Village. Located Just Minutes Away from The Mayan Ruins. Discover the wonders of the jungle and live an adventure surrounded by the natural beauties of Palenque, Chiapas. Chan-Kah Resort Village Convention Center and Maya Spa is the perfect refuge, totally quiet and immersed in the jungle of Chiapas to enjoy alone, on a romantic trip or on family vacations. Cool off and have a good time in an impressive pool that resembles a Mayan cenote, taste delicious dishes and drinks in the restaurant and bar of our hotel in Palenque, relax with a full-service spa and get to know the archaeological sites, waterfalls and rivers most spectacular in Chiapas booking tours and excursions. What does Chan-Kah mean? Coming from the Maya and means "Small Village".
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Property amenities
Free parking
Free internet
Pool
Sauna
Bar / lounge
Game room
Billiards
Children's television networks
Secured parking
Public wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Table tennis
Board games / puzzles
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Flatscreen TV
Hair dryer
Telephone
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Palenque-Ruinas Km. 3 Las Ruinas Zona Arqueológica, Palenque 29960 Mexico
Name/address in local language
Getting there
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1095Reviews13Q+A60Room tips
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We stayed here 1 night for our visit to Palenque. The bungalows are very nice and comfortable, but the bed was hard. The surrounding area is very lush. The pool was very welcome after a hot day in the jungle. The outdoor dining was a bit warm, but expected with the time of year. Food was very good and the staff friendly and helpful, very little English, but we get by. Very cool place.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Have your translator app ready.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chan Kah Resort Village, Other at Chan-Kah Resort Village
Responded May 31, 2022
Dear Siteseer1, First of all thank you for choosing Chan-Kah Resort Village. Every comment positive/negative help us in bettering our services. We are happy to hear that you enjoyed the beautiful jungle and our facilities. We are looking forward in welcoming you again soon!
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Chan-Kah was an amazing, luxe home base for all our Palenque adventures. The restaurant was incredible— service and food were out of this world! Special thanks to Francisco for making our time especially great 🙃
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chan Kah Resort Village, Other at Chan-Kah Resort Village
Responded Mar 27, 2022
Dear Chelsear213, First of all thank you four your loyalty in choosing Chan-Kah Resort Village. Every review (positive/negative), helps us in bettering our services each day. We love to hear that your experience at our resort was amazing and that Francisco made your time special. We are looking forward in welcoming you back again!
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BillieBrighton_UK wrote a review Mar 2022
Brighton and Hove, United Kingdom306 contributions212 helpful votes
As the previous reviews have already said, this hotel is fairly basic but very conveniently located for the archaeological site. Our room was spacious although 'rustic'. The restaurant food is very average and overpriced but the staff are lovely. Unfortunately, we didn't have a chance to use the nice large pool as it was pouring with rain on our free afternoon but it looks really nice. I had a massage at the spa which was really excellent and great value. Main complaint is the almost complete lack of English spoken by the reception staff which made asking for any information very difficult.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chan Kah Resort Village, Other at Chan-Kah Resort Village
Responded Mar 27, 2022
Dear BillieBrighton_UK, Chan-Kah Resort Village appreciates your review. Positive or negative we value each review to better our services. We are sad to hear that you could not swim in our cenote pools due to rain. The weather in Chiapas can be very rainy since we are in the tropics. Regarding the restaurant we will let the department know and take action. We are also working in implementing a English courses for our staff. We really appreciate your stay with us and we are looking forward in welcoming you back again!
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TheQuietObserver wrote a review Mar 2022
Peterborough, United Kingdom131 contributions156 helpful votes
+1
Stayed only for 1 night in March 2022 as an overnight on a grand tour of Mexico. This hotel is outside the city but closer to the Palenque archaeological site. The rooms are individual huts spread out and nestled in amongst Forrest garden settings, the pool is very large and good for families whilst the breakfast dining area is large and open air. Weirdly the towels for the pool are at the reception building at the beginning of the site not near the pool. The room was a casita junior suite and we had to drag our bags across the park ourselves. The room was large and the hut subdivided into a large bedroom facing a veranda and the bathroom luggage area at the back. Complimentary toiletries were supplied with hairdryer and water, the safe was broken and a new one needed to be installed after the engineer couldn't fix it. The room did have air-conditioning but no fridge and the decoration although simplistic, clever and creative the whole place seemed rather tired, it must of been something to stay here 10 years ago, it seems to have adventure - centre parcs feel to it but we didn't explore that side fully. Make sure you have bug spray as it's tropical and small stream runs through it. Breakfast was an American Breakfast included and it covered most bases but certainly nothing exceptional, if you're vegan or vegetarian your gonna struggle. Staff were attentive and kind and throughout professional and clean. …
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chan Kah Resort Village, Other at Chan-Kah Resort Village
Responded Mar 21, 2022
Dear TheQuietObserver, First of all thank you for your loyalty and preference towards Chan-Kah Resort Village. Every review (positive/negative) is reviewed carefully to better our services day by day. The management team is working on an improvement plan, to update certain facilities. We are looking forward in welcoming you again soon.
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Have stayed here twice and both times the hotel has been perfect. Stunning surroundings, rooms are quiet and have everything needed and service is kind and courteous. Howler monkeys on the hotel grounds a big bonus. Excellent value for money. Highly recommended.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chan Kah Resort Village, Other at Chan-Kah Resort Village
Responded Mar 1, 2022
Dear Durdantananta, Chan-Kah Resort Village & Maya Spa, appreciates your stay with us. We are happy to know that you have visited our Resort twice and that both stays have been pleasant. Chan-Kah Resort, values it's costumers and it is always looking forward in welcoming each one back! Chan-Kah Resort Village and it's staff are happy to welcome you back again,
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There are cockroaches and ants in the room. The toilet seat does not function properly. Sheets have stains. Prices in café and restaurant are high and we have had better food. Pools are cold. Rooms and facilities have seen better days. Guests in multiple houses decided to have a party on their porch together, waking us up at midnight and continuing until 02.00. Despite talking to the guests, calling reception twice and walking to reception, nothing was done. Against policy of the hotel. Definately would not recommend this place.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chan Kah Resort Village, Other at Chan-Kah Resort Village
Responded Feb 16, 2022
Dear Tanjah272, Thank you very much for your review. I am sorry to hear about the misunderstandings you had at Chan-Kah Resort Village. We apologize for anything that happened during your stay. This feedback help us in prove our quality of service. Could you please provide us a contact email, and we will get in touch with you to discuss this matter? Dankjwel and looking forward in hearing from you
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It is a lovely place located in the jungle with monkeys and parrots in the surroundings. The service is perfect and the rooms are clean and exotic. It is a friendly staff there are ready to help, and they do their best so you can get the best vacation you could hope for. The food and drinks are great, the breakfast is delicious. Differently a place we would recommend!
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JULISSA LARA, Otros at Chan-Kah Resort Village
Responded Dec 12, 2021
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Julissa Lara. E-commerce
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Beutifully set in the jungle, close to the ruins and very good price.. There's alot of wildlife surrounding the bungalows but at the same time the rooms are free of mosquitos (not sure how they manage hahahha) staff was mega helpful and friendly ... carmelo and the reception staff
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Date of stay: November 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JULISSA LARA, Otros at Chan-Kah Resort Village
Responded Dec 4, 2021
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Julissa Lara. E-commerce
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Upon arrival, it was a lot of confusion at the front desk. Once we were shown to our room, there was only one electrical out let in the bathroom to charge any of our devices. The lunch we had in the restaurant, was well below expectations we ordered a shrimp cocktail, which was shrimp in water, add your own avocado, onion and cilantro. It was the worst i have had in all my years in mexico. The chicken tacos had a nice presentation but absolutely no flavor. All i tasted was the corn tortilla. I called the front desk to ask for towels for the pool, and they said no English and hung up on me. I called back to the front desk only to get the same reply. My spanish is quite good at this point, but as i started to speak English, they assumed i do not know spanish. So in putting it to the test. Only the reception staff treated me this way,very disrespectful. The wait staff was very courteous. I must say this has been my worst experience in Palenque, and i will not recommend or ever come back to this establishment. TO ALL OF MY FOLLOWERS HERE AND ON INSTAGRAM DO NOT SUPPORT THIS ESTABLISHMENT.…
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from JULISSA LARA, Otros at Chan-Kah Resort Village
Responded Jul 12, 2021
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Julissa Lara. E-commerce
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A good place to spend a weekend with family or friends, if you are looking for nature and fresh air this is the right place to stay, the only inconvenient is because the water in the swimming pool is very hot 🔥🥵 but you can swim without any problem
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JULISSA LARA, Otros at Chan-Kah Resort Village
Responded Jun 8, 2021
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Julissa Lara. E-commerce
Read more
PRICE RANGE
$66 - $117 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chan-kah resort village hotel palenque, chan kah hotel palenque, chan kah hotel village
LOCATION
MexicoSouthern MexicoChiapasPalenque
NUMBER OF ROOMS
76
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Claim Your Listing Frequently Asked Questions about Chan-Kah Resort Village
Which popular attractions are close to Chan-Kah Resort Village?
Nearby attractions include National Park of Palenque (3.7 miles), Zona Arqueologica de Palenque (3.7 miles), and Aluxes Palenque (3.8 miles).
What are some of the property amenities at Chan-Kah Resort Village?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Chan-Kah Resort Village?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Chan-Kah Resort Village?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Chan-Kah Resort Village?
Conveniently located restaurants include Cafe Jade RESTAURANTE, Monte Verde Trattoria Pizzeria Italiana, and Restaurante Bajlum.
Are there opportunities to exercise at Chan-Kah Resort Village?
Yes, guests have access to a pool and a sauna during their stay.
Are any cleaning services offered at Chan-Kah Resort Village?
Yes, dry cleaning and laundry service are offered to guests.
Does Chan-Kah Resort Village offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Chan-Kah Resort Village?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Chan-Kah Resort Village?
Many travelers enjoy visiting National Park of Palenque (3.7 miles).
Does Chan-Kah Resort Village have any great views?
Yes, guests often enjoy the park view available here.