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Hotel Villa Mercedes Palenque

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Hotel Villa Mercedes Palenque
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437 Reviews from our TripAdvisor Community

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Showing 96: English reviews
San Rafael, California
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Every year we spend 2-3 weeks traveling in southern Mexico. This year we decided to go to Palenque. Great choice. As usual, the description of any accommodations still kinda leaves you guessing. After the drive from Merida we found the hotel easily and were impressed from the start. The reception area is spacious, check in was easy and the grounds... More 

Helpful?
Thank Sandinmytoes60
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We hope your next visit to Villa Mercedes will be as good is... More 

Jerusalem, Israel
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Villa Mercedes is a misleading hotel, very well located with huge facilities and a quasi luxury feeling but as you pay attention to details it is quite disapointing. Rooms are quite large and they even offer you hammocks (when available) common spaces are well kept. The swimming pool is very small and when crowded there is not enough space for... More 

Helpful?
Thank Roberto S
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We will take immediately attention about your comments to improve all the opportunities... More 

Alice, Texas
Level Contributor
9 reviews
7 hotel reviews
5 of 5 stars Reviewed July 2, 2016 via mobile

If you want to be in PARAISO in the middle of the jungle.. This is the place. It is a resort style hotel with a huge wave pool, a nice restaurant with good food. It gives you a feeling of being in paradise. Staff is friendly. Massage was really good and reasonably priced. It is very close to the Mayan... More 

Helpful?
Thank lq6252gm
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. we are glad that you have enjoyed your stay with us & working... More 

Amsterdam, The Netherlands
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 30, 2016

This hotel is well located when to visit the Palenque ruins: we took a collective little bus for only 20 pesos (just over a dollar) to get from the hotel to the archeological site. It is a traditional hotel, spotless, well kept gardens full of birds. It is also right across the road from a zoo. The food in the... More 

Helpful?
1 Thank VNL56
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. we are glad that you have enjoyed your stay with us & working... More 

Lake Atitlan
Level Contributor
217 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
5 of 5 stars Reviewed May 20, 2016

This is a very clean and polished resort popular with families. The grounds are immaculate, the rooms are perfect and clean, and the swimming pool and other facilities are keep in top notch condition. We especially enjoyed the restaurant La Foresta. We enjoyed several meals here and all were excellent. The staff are professional and friendly. We can recommend this... More 

Helpful?
Thank kayak-atitlan
Monterrey, Mexico
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 29, 2016

This is a rambling property where you walk among the gardens to get to your room, the gardens are well tended and I was amazed that in this hot, humid climate, with a little lake in front of our rooms we did not have one mosquito bite among us 6. We stayed here two nights and had a good experience,... More 

Helpful?
Thank katorga
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We will take care about the service in the restaurant to make our... More 

California
Level Contributor
287 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
3 of 5 stars Reviewed March 28, 2016

This hotel is located outside of busy, noisy downtown Palenque in a jungle area near the ruins. The entrance is under an enormous palapa with reception area, couches, table & chairs and a very small bar. There are four guest rooms per building, one story and they seems to mainly spoke off from the pool. The grounds are lovely with... More 

Helpful?
1 Thank Gypsies-on-the-go
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. Unfortunately you have stayed during the days with a lot of vacationist, thats... More 

Ajijic, Mexico
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 2, 2016 via mobile

We were on a tour, 2 night stop. Check in was easier than most and all facilities were top notch . All the staff we encountered were friendly and helpful. The pool and bar was very good. The rooms are spacious and everything is clean. The room appointments are as would be expected for this class. The breakfast buffet was... More 

Helpful?
Thank Gilles B
Ottawa, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 29, 2016

We stayed at the hotel as part of a larg group touring Chiapas. This is an excellent choice of hotel as a base to explore Palenque. It is a modern hotel with a good restaurant and very cooperative and attentive staff from check in through final departure. The rooms are modern and well-appointed with buildings of only several units each... More 

Helpful?
Thank MJavier2014
British columbia
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 26, 2016

Stayed two nights while touring The ruins. Hotel is clean, and our room overlooked a pond with fountain, air conditioning. Wifi free but only in the lobby. Service was good in the restaurant, but waiters were a bit confused and could use more training. Breakfast was good. Really nice pool

Helpful?
Thank georgib43
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Breakfast
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The design of Villa Mercedes Palenque reflects the Tropical Jungle in its architectural concept and is faithful to the tropical forest style, modern thatched roofs bungalows surrounded by exuberant nature, lovely gardens with exotic flowers, stone paths, two large swimming pools with sun deck, Mayan traditional Spa & Temazcal and many more facilities make this resort a unique space to enjoy and rest in the middle of the jungle.The gastronomy at the splendid VM PALENQUE is offered at “LA FORESTA RESTAURANT”, which is based on culinary excellence offering an international menus, sumptuous buffets and regional specialties.The hotel features a spacious meeting and banquets room, with capacities ranging from 10 to 350 persons, our Salon Bella Vista, garden or swimming pools decks are the ideal place for all kinds of events.The Hotel has the best facilities of the destination, secure car park, air-conditioning in all rooms, a splendid Lobby Bar, room service, laundry, safety deposit boxes. For those who enjoy visiting some of our countless natural beauties or archaeological sites please contact our concierge located in the Lobby.Our guests are invited to experience the traditional Mayan Temazcal and a variety of treatments and massages at the SPA with oils and traditional herbs. Located just 5 minutes from the impressive archaeological site of Palenque, the Hotel VILLA MERCEDES PALENQUE is the best option for lodging and services in town. ... more   less 

Additional Information about Hotel Villa Mercedes Palenque

Address: Carretera Palenque - Ruinas Km 2.9, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Price Range: $58 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Villa Mercedes Palenque 3.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hotel Mercedes Palenque
Hotel Style:
#4 Spa Hotel in Palenque
#4 Romantic Hotel in Palenque
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