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Mercure Shrewsbury Albrighton Hall Hotel and Spa

Traveler (570)
Room & Suite (164)
Dining (36)

About

Location
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300 year old Shropshire House, a 4 star hotel with 87 en suite rooms, overlooks an ornamental lake in 15 acres of gardens in the heart of Shropshire just 2 miles from the medieval town of Shrewsbury. 30 min from the M6, J10A. Ideal for visiting Chester, Shrewsbury Abbey and the Severn Valley steam railway. Newly refurbished The Orchid Rooms at Inspiration Leisure and Spa offers a gym, fitness classes, a pool, relaxation lounge and thermal suite including a sauna, steam room, ice room, and six treatment rooms, two of which are doubles. 24 hr room service. Free parking.
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Property amenities
Restaurant
Room service
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
Wheelchair access
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Room features
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
HOTEL CLASS
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2,309Reviews
642Photos
22Q+A
100Room tips
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Popular mentions
Booked Superior Room with Dinner through Secret Escapes and when we went to our room which was located round the back of the main hotel in a stable block we were very disappointed with the room. The room décor, furnishings and amenities were ok but the outlook was very poor
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Response from h6629, Front Office Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded yesterday
Thank you for taking the time to post a review of your recent stay with us here at Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your stay did not meet your expectations and our rooms were not to your personal liking, please allow me to express my sincerest apologies. As I am sure you can appreciate, we receive a huge amount of requests daily from guests before the day of arrival for rooms that include a lake view, however this cannot always be guaranteed but we do try our very best to meet all requirements. As you have mentioned, no there is no lift in the old building, this is because we are a listed property and the 'strange arrangement' of stairs are an original feature. Again, if this a problem for guests, then we are more than happy to pre-allocate rooms in the newer part of the building that does include a lift where possible, as long as we are notified in advance. I am sorry to read that there was a slight wait for your cream tea, I will pass this feedback onto our food and beverage manager who will into the matter and take appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Donna Murray
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My husband booked this as a last minute child-free night away for us both. He booked Bed, Breakfast and 3 course meal through Secret Escapes for a reasonable price. I had read the reviews beforehand so was a dubious as to what expect. Upon check in the reception said we had
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Welcomed in by a lovely young gentlemen who was very helpful and pleasant but apart from that it was down hill from there. Our room was shabby and obviously hadn’t been cleaned properly(room 80 in the stable block) . There was no tea and coffee except a sachet of hot chocolate
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Response from h6629, Front Office Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded yesterday
Dear Chloe, Thanks for taking the time to write a review of your recent stay with us here at Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am disappointed to read that you feel the cleanliness of your room did not meet our usual high standards, thank you for bringing this to our attention and please allow me to express my sincerest apologies. Please note that this is a true exception to our normal practices and rest assured that your feedback has been passed to the relevant departments who are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. With regards to the staff member delivering your room service breakfast, please can I point out that they were merely following our company procedure, unfortunately, if you decided to not set up a room account on check-in then we are unable to charge any extras to your room and you settle any extras as you go, however I will ensure additional customer service training is put into place on how to address guests in this situation. I am sorry to ready that you will not be returning, if there is any more you feel that I can do for you, please feel free to contact me anytime. Kind Regards, Donna Murray
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We arrived for a family members 75th birthday party and it was at some considerable cost to him. We stayed over, the room was decent and spacious, the spa ok but no jacuzzi which seems to be a recurring theme but my god the food was horrendous. I left my main course it was cold,
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From arrival to departure, nothing was too much trouble! Even though we had to wait Fri our room , it proved to be a winner, having just been refurbished to a high standard. Our meal in the evening was well executed and attention to detail was second to none with great service!
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PRICE RANGE
$75 - $184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure albrighton hall hotel shrewsburyalbrighton hall hotelaccor albrighton hall hotel shrewsbury
LOCATION
United KingdomEnglandShrewsburyAlbrighton
NUMBER OF ROOMS
86
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