Robinson Cala Serena
Avinguda Calo Petit, 1, 07660 Cala Serena, Majorca Spain
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About
Location
4.4
Cleanliness
4.5
Service
4.5
Value
3.9
The club's surface is 120.000 M2. It is situated in a small peninsula surrounded by the sea and includes a sandy cove. The Southwest coast of Mallorca still remains intact with many idyllic areas with rocky landscape and sandy coves keeping the magic and the original picturesque aspect that distinguishes the island. Access to all these areas is permitted. Those who have already experienced the club previously believe that is a world to explore and live new sensations. It offers everything that sport lovers could dream of: Wellfit(R) (spa) areas, tennis, cycling, golf and many other activities that provide both excitement and relaxation. Only 1,5 miles separates our club from the warm and friendly harbour of Cala D'Or, and just 37 miles from the fantastic and historical city of Palma, which is the capital of Mallorca and the Balearic Islands.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Rooftop terrace
Concierge
Shops
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
German
Location
61Somewhat walkable
Grade: 61 out of 100
79Restaurantswithin 0.75 miles
13Attractionswithin 0.75 miles
Contact
Avinguda Calo Petit, 1, 07660 Cala Serena, Majorca Spain
Name/address in local language
Getting there
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567Reviews13Q+A8Room tips
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Last month we lived a wonderful day with my friends in the best place in Mallorca, specially in the Robinson club. It was a magical day that I will soon forget. The comfortable facilities, that spectacular sunset and the warmth of its employees make it a unique and unforgettable place.
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relation Manager, Geschäftsführer at Robinson Cala Serena
Responded 2 weeks ago
Hello, thank you very much for your great feedback! We are very pleased that you liked it so much. See you hopefully soon. Sunny greetings, your team ROB CALA SERENA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Massage! I would like to say big thanks to Balint from Robinson club in cala Serena. He did incredible sport massage! His hands just magical! Highly recommend! I feel fresh and full of energy after this great treatment. The staff is very friendly and kind. Nice Spa experience.
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relation Manager, Geschäftsführer at Robinson Cala Serena
Responded Oct 30, 2022
Dear Alisa, thank you very much for your review. We are very happy to pass on your praise to Balint. See you hopefully soon, Your team ROB CALA SERENA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Overall good club but lacked the Robinson atmosphere in comparison to other clubs. We've been to 3 other clubs so far and this one in Mallorca was good but ranks last in comparison with the other 3 in our eyes. Quality of everything is good, the grounds are well maintained and taken care of, all local staff was very nice and friendly, the German staff (Robys) were less engaged and caring (just like uninterested teenagers, lol). You could see the manager was around the whole time, greeting people, having that Robinson vibe, but the junior staff was clearly just at a summer job. Except of the lady handing out beach towels, she was clearly the entertainer and sparkle of fun. Food was OK, good selection and quality, fresh and all but just lacked that wow factor. Tastes were ok but a little bland, didn't have that punch, didn't make you feel like "oh boy, this chocolate cake is really great". You still eat it but can't justify to yourself that the calories were totally worth it, if you know what I mean ;) I hit the gym in here more than in any other club. Speaking of sports, the fitness program was not as broad and appealing like in other clubs, so I mostly used the gym rather than classes. Gym was well equipped and very good (though I would put more notices to clean the equipment after yourself. It's not the club, it's the users who seem to forget the gym etiquette - make it nicer for the person after you and wipe clean the equipment you've just used). Swimming pools were nice and big, though rather cold at this time of the year, so the swimming was rather a quick mandatory dip than pure enjoyment. Room was good and spacious but didn't have enough electrical sockets. We had a sleeping medical aid and asked for an extension cord at the reception to put it closer to bed but didn't get one. It's not a minus point cause I get that such request is not a standard one. Small feedback would be for the reception to give us a little follow up and say that they won't be able to provode it. They had our room number, so a little note would have been a nice touch that they remembered about us and tried. The Tchibo coffee machine was broken on arrival, we asked reception 3 times to fix it, they finally did after 2 days but it starter blinking all lights again the next day. Most likely just needed a good descaling. Shower has a see-through window to the room, so it's OK if you're a couple but could be a bit awkward in other circumstances. Water pressure was good, bathroom was comfortably big. Beds were comfy and slept well. Airco worked at the beginning, after a few days with heavy thunders the airco stopped working well, the fan was still on but not cooling. It was just a little uncomfortable but not too bad. WiFi had good and bad moments but I saw the club was trying to fix it with a technician. House keeping always kind and smiling, doing a good job, so very grateful to them for their work. …
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Get extra electity plugs if you want to charge many devices.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relation Manager, Geschäftsführer at Robinson Cala Serena
Responded Oct 13, 2022
Dear Ania, Thank you for your detailed evaluation of your stay with us. We were very pleased with your praise of our gym, rooms and general management and will pass this on. We are very sorry that there were some points during your time with us that did not meet your expectations. In order to constantly improve our quality, we take every evaluation, including yours, very seriously. We will pass this on to the departments concerned without delay, as your feedback is very important to us. Best regards from the club, your team ROBINSON CALA SERENA 2022
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was super baby friendly, the view and the garden is amazing. The restaurant is perfect with lot of type of food and vegan options as well. The staff is very helpful. My baby had high temperature and they called a doctor who arrived in a few minutes. Thank you Nikolett (spa manager) for your help❤️The beach is beautiful with sand what is perfect with a baby. The wellness furnitures look new and cosy.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relation Manager, Geschäftsführer at Robinson Cala Serena
Responded Aug 20, 2022
Dear Zsófia, thank you very much for your kind words. We are very happy that you liked your stay in our beautiful ROBINSON CALA SERENA. We hope to see you soon again! Kind regards, your team ROB CALA SERENA 2022
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beste Empfehlung von Oli // Partagas No.4 - love it 👌 Best advice on Partagas No.4 cigar 🤩 See you soon @ Robinson Club Cala Serena Mallorca Enjoyable with a Talisker 12 or Ballechin 15 yrs. old Whisky 🥃
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Date of stay: October 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relation Manager, Geschäftsführer at Robinson Cala Serena
Responded Aug 12, 2022
Hallo, vielen Dank für deine Bewertung, welche wir auch gerne an Olli weiterleiten. Wir freuen uns dich bald wieder zu sehen. Dein Team ROBINSON CALA SERENA 2022
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst ever hotel experience. It angers me that I have to write something here in order to hopefully hear from someone. Took 10 minutes for us to speak to someone to check in, then 30 minutes to do the actual check-in. The room is so old, dark and tatty with no amenities other than an all in one squeeze bottle in the shower to wash your body and hair - which speaks for the rest of the hotel. And a bar of soap to wash your hands. 2 body towels and no hand or face towels. I then got food poisoning and was very sick my first day/night. We called reception to inform them and ask if there was anything they could give me to help… there was no apology or enquiry on what had made me sick and they offered to bring me food from the buffet but clearly I was not in the state to eat. We were due to check out the next morning and we called to ask if we could stay another night because I was still very unwell. Again no acknowledgement that I was unwell in the hotel. They said we could stay another night (full charge) if we moved to a room next door. I told them I couldn’t physically move myself, no offer to help or anything. The most shocking piece is… when my mum went to reception after they promised to bring us shampoo etc the next morning and hadn’t by the evening. My mum noticed that people checking in were getting sparkling wine. My mum asked why we wouldn’t have been offered anything to drink when we checked in, was it because we weren’t German… the lady said “yes, possibly” and nodded her head! What a shame and at such an expense. I hope to hear from someone at the hotel, If they care about their clients……
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Guest Relation Manager, Geschäftsführer at Robinson Cala Serena
Responded Apr 2, 2022
Dear Jessica, Thank you very much for taking the time to rate our club and your stay with us. Especially in this times we are always grateful for suggestions for improvement from our guests and will discuss these in the relevant departments. We are very sorry that there were some points during your time with us that did not meet your expectations. In order to constantly improve our quality, we take every evaluation, including yours, very seriously. We have therefore passed on your feedback to our team. A gastrointestinal virus caused by the food selection we offer is ruled out by constant controls and a comprehensive hygiene concept. Please understand that we refrain from small amenities, as we at ROBINSON place great value on sustainability and therefore also on reducing packaging waste. We regret that you did not receive a drink on arrival. However, we are very sure that this has nothing to do with your origin or malice. We are nevertheless very grateful for your feedback. It would be nice to welcome you once again so that we can convince you 100% of our beautiful facility. Be assured that we will use your criticism to constantly develop and improve. Also we would like to contact you to better understand your review. Please send us your contact details to guestrelation.calaserena@robinson.com so that we can get in touch with you. Sunny greetings from the island Mallorca, Your Team ROBINSON CALA SERENA 2022
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort has everything you need to unwind from your stressed life - Perfect location for outdoor activities especially water sports thanks to the cozy cove it borders, Great boarding available almost all-day-long so you won't get starved while busy playing, Very friendly staffs willing to help your vacation go seamlessly. My stay here was a real bargain!
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relation Manager, Geschäftsführer at Robinson Cala Serena
Responded Nov 17, 2021
Thank you very much for your reply. We`re glad to hear, that you enjoyed your holidays and hope to welcome you soon again. Best regards, your Team ROBINSON Cala Serena 2021
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great time. Meals all over the day of high quality. People (stuff and guests) were friendly and nice and they had a large offer of activities for everyone. The rooms were nice. The sea was rather hot (28°) and very clear.
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Date of stay: September 2021
Value
Location
Service
Room Tip: a place to be
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relation Manager, Geschäftsführer at Robinson Cala Serena
Responded Sep 18, 2021
Dear Guest, Thank you very much for your great feedback. It gives us great pleasure to hear that you had a wonderful time with us and felt so comfortable. We hope to welcome you again next year. Sunny greetings from Mallorca, Your ROBINSON Cala Serena Team 2021
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First thing first,The language of instruction and communication is German, almost all clientele are Germans. This was our very first club vacation taking into consideration that because of the Covid situation , we wanted to have everything under one roof. First impression, kind of dissapointing, the lobby does not match any expectation. The check in took over 30 minutes, and the receptionist held communication , with her workmate, in between. Quiet annoying . Room, another dissapointment, very simple, like a hostel. If you are used of urban ,stylish hotels . Plus is that family rooms are adjacent. Another down thing, no slippers, no amenity kit, no toiletries. A joke, for the price . The hotel grounds are beautiful, palm trees, flowers. 3 pools, lots of sport activities. Very good for an active family vacation. Best is the food, good buffett quality , fresh and tasty. Big applause to the kitchen. Full board includes soft drinks and cheap wine. The restaurant waiters seem very stressed, especially in the evening. They clear your table exactly at 9.30 whether you are done or not. Evening shows and entertainment are ok and motto partys. Theres alot to see, and if you want to be seen and dont mind such a crowd, you are at this club right as there is alot of such a type walking around. Id recommend this club to families, there are many kids, and many activities for kids. Any person who likes an active sporty vacation. But not for individual travellers, or if you prefer boutique hotels. …
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relation Manager, Geschäftsführer at Robinson Cala Serena
Responded Aug 22, 2021
Dear LindaC478, Thank you very much for your review. The opinion of our guests is very important to us and therefore we are happy about any feedback. We take your constructive comments very seriously. We are grateful for the feedback you have given on some points. We will take the suggestion you raised as an opportunity to consult internally. It is our top priority that our guests feel comfortable and that we always find guest-oriented solutions. We would be happy to welcome you again. Sunny greetings from the little paradise. Your ROBINSON Team Cala Serena
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A wonderful vacation. Excellent staff, plenty of fun activities, clean, comfortable room and fine foods and drinks. Our special thanks to the local “Havana master” Oliver and his cigar lounge. We spent many a relaxing evening enjoying fine cigars (he has an exceptional collection of well-aged Cuban cigars!), a well rounded selection of spirits (high quality single malts and rums) and lively conversations - all to a background of relaxing music… Keep up the great work!
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Date of stay: May 2021Trip type: Traveled with family
Room Tip: Reserve tables at the wine terrace as soon as you arrive, as these are in short supply (the 4 tops).
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relation Manager, Director General at Robinson Cala Serena
Responded Jul 15, 2021
Lieber Cruiser26821538047, vielen lieben Dank für deine Bewertung. Über deine positiven Worte freut sich unser gesamtes Team sehr. Es ist immer motivierend zu wissen, dass sich unsere Gäste rundum wohl fühlen. Wir hoffen, dich schon ganz bald wieder bei uns begrüßen zu dürfen. Bis dahin, alles Gute für dich und sonnige Grüße! Dein Team vom ROBINSON cala Serena 2021
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$174 - $427 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
robinson club cala serena hotel cala d`or, robinson hotel cala serena
FORMERLY KNOWN AS
Robinson Club Cala Serena
LOCATION
SpainBalearic IslandsMajorcaCala Serena
NUMBER OF ROOMS
306
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Frequently Asked Questions about Robinson Cala Serena
Which popular attractions are close to Robinson Cala Serena?
Nearby attractions include Decades (0.4 miles), Cala Gran Cocktail Bar (0.7 miles), and Cala Gran (0.6 miles).
What are some of the property amenities at Robinson Cala Serena?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Robinson Cala Serena?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Robinson Cala Serena?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Robinson Cala Serena?
Conveniently located restaurants include Cala D'ice, Restaurante Cala Ferrera Bar Maria, and Celler Ca's Brau.
Are there opportunities to exercise at Robinson Cala Serena?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Robinson Cala Serena have an airport shuttle?
Yes, Robinson Cala Serena offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Robinson Cala Serena have airport transportation?
Yes, Robinson Cala Serena offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Robinson Cala Serena?
Yes, dry cleaning and laundry service are offered to guests.
Does Robinson Cala Serena offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.