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Hilton Newport

Hotel website
Chepstow Road, Langstone, Newport NP18 2LX, Wales
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Hilton Newport
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1,081 Reviews from our TripAdvisor Community

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Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

A comfortable hotel but was spoilt by its shabby appearance In many public areas the paintwork was very chipped and carpets in many areas were threadbare and desperately needed replacing.The bedrooms were clean and very comfortable but again let down by carpets outside bathroom. We had both evening meal and breakfast which were both very nice. We were very surprised... More 

Helpful?
Thank David B
Mansfield
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel lobby is nice and airy and check in was efficient and quick with friendly staff. Hotel décor en route to our room was not to the usual standard of Hilton. Tired, scuffed, stains on carpets and generally feeling more like a Travel Lodge. Our room was large but again, very very tired in terms of décor and facilities.... More 

Helpful?
Thank NipperTripper
Swansea, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great hotel for professional business meetings, the seating areas are comfortable and quite private, the staff are very professional. There are great coffee and snack facilities to a full blown 3 course meal, easy location off the M4 WITH AMPLE PARKING.

Helpful?
Thank alun1970
Newton Abbot, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This hotel is super regular weekend deals which offer real value for money often with great value dinner B&B deals, and free upgrades. Super food and the luxury of a spa pool excellent staff super food very comfortable and relaxing hotel ideally situated for a great shopping experience in cardiff

Helpful?
Thank michael J
Felicity R, PA to Hotel Manager at Hilton Newport, responded to this review

Dear Michael J Thank you for posting such a positive review, it was a pleasure to read and I hope that we can welcome you back very soon. Best wishes Felicity Roblin PA to Hotel Manager More 

Newport, Gwent, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

What makes the difference, when so many hotels are clean and reasonable value for money? The staff. And you will not find friendlier, more helpful staff than at the Hilton, Newport. Instead of the usual 'following the formula', I was met at Reception with a genuine welcome, and every member of staff I met was the same; they genuinely cared... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David G
Felicity R, PA to Hotel Manager at Hilton Newport, responded to this review

Dear David G Thank you for your 5 star review. The team here at the hotel really appreciate it when guests take the time to post positive feedback, the team genuinely care about our guests and ensuring that all stays are as enjoyable as possible. I will be sure to pass your feedback onto them. Best wishes Felicity Roblin PA... More 

Saltaire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

The extremely friendly staff can't disguise this shabby tired and overpriced place. The room on the non smoking floor stank of stale cigarettes and Lynx. There was black mould in the shower. The cistern dripped all night. There is a gap under the door filling the room with bright light from the corridor. Normally the noise of the motorway wouldn't... More 

Helpful?
Thank Bob K
Felicity R, PA To Hotel Manager at Hilton Newport, responded to this review

Dear Bob K Thank you for taking the time to post a review. First and foremost my sincere apologies for the disappointments with your stay, the senior team at the hotel will be reviewing your feedback to ensure that immediate action is taken. I will be sure to pass your positive comments about the team onto them. Best wishes Felicity... More 

Travelers are raving about these Langstone hotels

Llangadog, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A very welcoming hotel with lovely staff who really make you feel at ease. Rooms are very nice ans well looked after. They seem to take a pride in running this hotel. No hesitation in recommending it.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gordon G
Felicity R, PA to Hotel Manager at Hilton Newport, responded to this review

Dear Gordon G Thank you for posting such a positive review. It was great to read that you enjoyed your stay and we hope to welcome you back very soon. Best wishes Felicity Roblin PA to Hotel Manager More 

Cardiff, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Stayed for two nights, room was big but well in need of a full refurbishment, corridor carpets had patches of Gaffa tape over the patches of Gaffa tape that were holding down the carpet. Stayed for one night with young child, was unhappy with room but did enjoy due to friendliness of staff, really made us feel welcome throughoutand the... More 

Helpful?
Thank Chris D
Felicity R, Guest Relations Manager at Hilton Newport, responded to this review

Dear Chris D Thank you for taking the time to review your recent stay. First and foremost my sincere apologies for all the disappointments with your stay. We have been undertaking a refurbishment of the hotel during 2015 with the lobby, LivingWell health club and the bar now complete. We are currently in transition and will no longer be a... More 

newport, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

treat for me whilst my daughter was in a training camp nearby, the hotel is a bit dated in places but was spotlessly clean, rooms were spacious and clean but noise from the corridor was a problem as not very soundproofed. Food in restaurant was lovely and extras supplied for deluxe room a nice touch. Pool was lovely but could... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Joanne M
Felicity R, Guest Relations Manager at Hilton Newport, responded to this review

Dear Joanne M Thank you for taking the time to post a review. I was pleased to read that you enjoyed your stay with us, I will be sure to pass your kind words about the staff onto the team here at the hotel. I hope that we can welcome you back again soon. Kind regards Felicity Roblin PA to... More 

Chelmsford, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Very poor, sub standard bath and shower. Room not clean. No bottled water in the room, looked like it had been cleaned in a hurry and not finished. The general hotel decor is very tired and warn. The evening meal was ok and staff helpful but yet again not a very inspiring atmosphere. Don't think we will return.

Helpful?
Thank zadapony
Nadine_Rees, Front Office Manager at Hilton Newport, responded to this review

Dear Zadapony, Thank you for taking your time to review your recent visit to the Hilton Newport. We welcome all feedback and I will ensure that your concerns will personally be discussed with our outsourced Housekeeping Company. Hope you have a lovely weekend and once again, thank you. Kind regards Sian Elizabeth Crockford Front Office Manager More 

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