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Southern Sun Rosebank

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Cnr Tyrwhitt & Sturdee Avenues, Rosebank 2132 South Africa
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Southern Sun Rosebank
Updated 05/02/21

About

#2 of 2 hotels in Rosebank
Location
Cleanliness
Service
Value
Travelers' Choice
Southern Sun Rosebank is situated in one of Johannesburg’s most exclusive suburbs, this stylish hotel is the perfect base for both leisure and corporate travellers. Ideally located within walking distance of the Rosebank Gautrain Station and Rosebank Mall precinct with various shops and restaurants. The hotel boasts 318 stylish bedrooms and 9 world class conference facilities that can host up to 300 delegates. Our unique new dining experience, The Grill Jichana boasts flame-grilled superior cuts of meat, The Circle Bar & Lounge is the best place for cocktails and craft beers. Come and see what all the excitement is about.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Airport transportation
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Laptop safe
Private bathrooms
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Afrikaans, Xhosa, Zulu
853Reviews21Q+A100Room tips
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Popular mentions
Jackson Mutisya wrote a review Jun 13
Ongata Rongai, Kenya214 contributions26 helpful votes
+1
Southern sun has so much potention for a great hotel except for a few hiccups. When I checked in, the Concierge was not there to help with bags, worse still is even the reception officer never bothered to offer any help despite the fact I had 3 bags on me! ❌ Check in process was smooth and fast✅, the staff polite, friendly🙂 and helpful with advice on how to get around the neighbourhood. The room are tidy, neat and comfortable. I got one at the far end which was a blessing since ones nearer the lift can be noisy. The views are awesome and my room had a bath tab (not all have this feature so if it's important for you make sure you enquire before hand). Meals and drinks, especially meals are limited on the menu with very little variety. The restaurant -Jichana, though has fairly good food, their menu is narrow and if from outside South Africa, please don't order tea. The tea here is a big JOKE🤡 Room service is available but takes 30-60mins so don't be in a hurry, same goes for laundry services - a day and a half!❌🤡🤡🤡 The location is awesome though👍 right opposite the police station and within walking distance to the Rosebank mall, train station and many more!
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Date of stay: May 2021Trip type: Traveled on business
Room Tip: Room service and Laundry if in a hurry. Tea, especially if East or West Africa (even British)....
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Robert A wrote a review Mar 2020
2 contributions1 helpful vote
Arrived to be told the phones weren’t working. When enquiring about room service was told it was available but I would have to come downstairs to order it. Then found no lifts working. After enquiring from a rather disinterested staff member I was told I could use the staff lift. He then disappeared behind an unmarked door which evidently lead to the said lift. This was in a gloomy space with lights flickering on and off and filled with various bits of kitchen apparatus. It then opened upstairs to another gloomy foyer crowded with old beds. The lift descended first to the basement where it got stuck but where another helpful staff member explained that by putting a piece of paper into the gap near the door it could be forced open. This happened twice which was rather disconcerting. I reported this to management who seemed untroubled by these issues.
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Date of stay: March 2020Trip type: Traveled on business
1 Helpful vote
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Response from muhammad_rawat, Manager at Southern Sun Rosebank
Responded Mar 16, 2020
Dear RobertA5314 Thank you for your recent visit to the Southern Sun Rosebank and for your time in sharing your experience with us. The Hotels telephone system was hit by a lightning strike which prompted an emergency replacement of all the telephones in the hotel. This has now been resolved. The Elevators have also been a constant problem and they are being replaced as we speak. The replacement of the elevators are scheduled for completing in the next 7 weeks. I would like to apologize and make up for the inconvenience and request if you please contact me directly on the details below . Kind Regards Muhammad Rawat muhammad.rawat@tsogosun.com
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DeEchteNadia wrote a review Mar 2020
Cape Town Central, South Africa37 contributions17 helpful votes
This hotel has a very beautiful reception and lounge area. However, the overall experience just does not live up to what one would expect from this type of establishment. I checked in 3 hours ago (in the evening) and already feel frustrated. Re room service: the food was OK, the way in which it was served was OK-with-hiccups, payment is strange and I’m still waiting for someone to collect cash because “you didn’t open a separate room service account so you can’t just sign for it”. Not all the TV channels work. I’m here for work and I regret not booking somewhere more uplifting. I hope breakfast is good. There’s a spa which I might try.
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Date of stay: March 2020Trip type: Traveled on business
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Response from muhammad_rawat, Manager at Southern Sun Rosebank
Responded Mar 5, 2020
Dear DeEchteNadia Please accept my apologies for the room service food received. I am available at the hotel should you wish to meet and discuss further Kind Regards Muhammad Rawat
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Shafeeqahi wrote a review Mar 2020
Cape Town Central, South Africa201 contributions114 helpful votes
I am currently staying at the hotel. Arrived after dark to 3 miserable faces. Then starving after a long flight, I want to order room service and the phones don't work. Including the switchboard. Eventually I get dressed again and get into the lift to see a simple sign with a number to call (in all fairness the phones were down due to South Africa's loadshedding). I call and order room service which then takes 1 hour and 15 minutes and about 4 phone calls before my food reached me. I am a regular traveller to Johannesburg but I will definitely do my utmost not to stay here again. The last thing you need after travelling for 5 hours is this kind of drama. Other than that the rooms are decent (although the bathrooms are pretty small).
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Date of stay: March 2020
Value
Location
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Trip type: Traveled on business
4 Helpful votes
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Response from muhammad_rawat, Manager at Southern Sun Rosebank
Responded Mar 5, 2020
Dear Shafeeqahi Thank you for your recent visit to the Southern Sun Rosebank. I can assure you that this is not the level of service which we pride ourselves on. The hotel telephone system was hit by a lightning strike, We are making all efforts to resolve this as quickly as possible. Therefore the sign in the elevator. Please do accept our apologies for the inconvenience caused during you stay. Please do contact me directly on the details below . As a gesture, I would like to offer you a complimentary night in our Ultimate suite. Kind Regards Muhammad Rawat muhammad.rawat@tsogosun.com
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evansmuza wrote a review Mar 2020
1 contribution
This is high standard hotel with quality services.I recommend any business people to consider this hotel before any other in Jorburg.The services and response from the hotel personnel was highly commendable.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from muhammad_rawat, Manager at Southern Sun Rosebank
Responded Mar 5, 2020
Dear evansmuza We are delighted that you have enjoyed the hotels services and facilities as well as the interaction from our hotel colleagues. We look to welcome your return Kind Regards Muhammad Rawat
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PRICE RANGE
$88 - $138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza johannesburg - the rosebank hotel rosebank
FORMERLY KNOWN AS
Crowne Plaza Johannesburg - The Rosebank
LOCATION
South AfricaWestern CapeCape TownRosebank
NUMBER OF ROOMS
318
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Frequently Asked Questions about Southern Sun Rosebank
Which popular attractions are close to Southern Sun Rosebank?
Nearby attractions include The Mall of Rosebank (0.2 miles), African Craft Market of Rosebank (0.2 miles), and Rosebank Sunday Market (0.2 miles).
What are some of the property amenities at Southern Sun Rosebank?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Southern Sun Rosebank?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Southern Sun Rosebank?
Yes, paid public parking on-site and secured parking are available to guests.
What are some restaurants close to Southern Sun Rosebank?
Conveniently located restaurants include The Grillhouse Rosebank, Clico Restaurant, and Tashas Rosebank.
Are there opportunities to exercise at Southern Sun Rosebank?
Yes, guests have access to a pool and a fitness center during their stay.
Does Southern Sun Rosebank have an airport shuttle?
Yes, Southern Sun Rosebank offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Southern Sun Rosebank?
Yes, dry cleaning and laundry service are offered to guests.
Does Southern Sun Rosebank offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Southern Sun Rosebank?
The staff speaks multiple languages, including English, Afrikaans, Zulu, and Xhosa.
Are there any historical sites close to Southern Sun Rosebank?
Many travelers enjoy visiting Constitution Hill Human Rights Precinct (3.1 miles), Johannesburg Fort (3.2 miles), and Nelson Mandela Foundation (1.2 miles).