Czocha Castle Hotel
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About
Finding an ideal romantic hotel in Lesna does not have to be difficult. Welcome to Czocha Castle Hotel, a nice option for travelers like you.
Guest rooms offer a flat screen TV, and Czocha Castle Hotel makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, room service, and a concierge. In addition, guests can enjoy a sauna and breakfast during their visit. As an added convenience, there is paid public parking available on-site.
Given the close proximity to Zapora ZÅ‚otnicka (1.6 mi), guests of Czocha Castle Hotel can easily experience one of Lesna's most popular landmarks.
Best of all, Czocha Castle Hotel makes it easy to experience some great Lesna attractions like Czocha Castle, which is a popular castle.
Czocha Castle Hotel puts the best of Lesna at your fingertips, making your stay both relaxing and enjoyable.
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To spend a night however, it's not ideal. The first surprise for us was that although we were guests of the hotel, we were supposed to pay for visiting the castle. Second incovenience was the fact, that although we had booked a superior room, there was a huge group of children above our head, very noisy, party every day and it was impossible to relax. It not exactly what we expected when booking this type of accomodation. In addition, the superior (thematic) room was very small, didn't look special in any way. There was no kettle in the room, the bathroom was not comfortable at all - no space to put our stuff. Most of our belongings we needed to keep out of the bathroom. No curtains or window covers - in summer when the sun rises after 4 o'clock it's difficult to sleep.
Now, a negative point, although a pretty big one. I was walking from the spa to my hotel room, when I came across a guided tour around the castle. Trying not to interrupt, I walked around the group when suddenly the tour guide looked at me and very rudely told me to leave the room immediately as "he was doing a tour" . I was shocked. I explained I didn't know the place and was trying to find my way. He was not interested and told me to find a different way. He humiliated me in front all this whole group. I was not interrupting in any way, but quietly making my way around the room. I do not know all the passageways in the castle, and i am not required to. If he found my fleeting presence unwanted, he could have said so politely. This nearly ruined what was a lovely relaxing day. I have already reported this incident to the reception and I hope this will be dealt with appropriately.
I would just do more for the guests, for example a barbecue evening or keeping the bar open longer would be nice. PS and vary the selection at the breakfast buffet a bit
otherwise great, very quiet and very nice staff, also speaks German
Having read that I could walk around and Explore on my own I learned that now I had to take a tour to do that. No English tour and the info om papper covered maybee a third of what the guide said. Also the Castle was very loud because of a lot of children who stayed had a Harry Potter theme. It is a good idea but better to this on nights rhat other guests are not staying. No information if it was ok to Explore castle in the evening so I stayed in the room. Good things very nice room and good food, otherwise......
Also a shame that the tower was closed.
Had someone asked about how my stay was at checkout I would have told them, but that did not happen.
What where the things I liked (besides the fact of staying in a place that has 800 years of history):
- all the staff were nice and friendly.
- we had a room facing the river and it was quitet. Not only quite, but SILENT. Probably this is the best thing about staying in the hotel.
- as a hotel guest you can pretty much explore the castle on your own (e.g. stay in the library). Not sure if that is actually welcomed by the staff, but it is impossible to forbid guests from trying out some of the secret passages.
- the hotel has sauna that hardly anybody uses - just let the reception know 30 minutes before you want to use it and they will heat it up for you. Towel for the sauna is available with the service, so no need to carry the one you get in your room.
- sauna and guided tour were included in the price of the "romantic" option we used. It is NOT included in cheaper options.
Neutral (neither amazing, not "complainable"):
- the food was ok - and I mean all - the breakfast that is included in the room price, the menu items you can order for lunch or dinner and the food served for the "romantic dinner".
- at the end, i was able to get 20% discount, but it required quite a lot of discussions. I would have recognized it as a positive thing, if the hotel manager (?) was not trying to dismiss me and my complaints.
What made me disappointed about the service?
- PRICE. The quality of the service would be o.k. with the price at the level of 1/3 of the actual price.
- "themed room" was themed "movie room" because there were several random pictures of TV show celebrities hung on the walls (room 221). In other hotels I have seen better themed rooms that were just "regular" rooms. Oh, booking this sort of a room costs extra.
- "romantic dinner" that we ordered was in a separate restaurant room (nice), but the table we were seated at was in a corner of the room and made an impression of being prepared kind of last moment (we actually heard the reception talking to the restaurant, where the receptionist was convincing the waitress that the order was made for that nigh, not the next...)
- another thing about the "romantic dinner" was that half-way through, someone at the kitchen started washing cutlery - it sounded like they collected all cutlery ever owned by the castle and washed all at once. We more laughed at it than made an issue of it, but - at the end - at that price more consideration is expected.
- my favorite thing about the stay was that when my wife went to the reception to order massage (there was a advert in the bathroom), she was told that - this is the holiday season (duuh!) and the masseuse is on holidays. Why not simply remove the information, if the service is not available?
- the jaquzzi in the room was broken, and when we reported it, the staff were like "yeah, it doesn't work for long time now". The next day, when I requested discount for - among others - the broken jacquzzi, I was answered "you should have reported the day before".
- what "dotted the i" about the quality was that the pen provided to fill in the feedback form did not work :-)
The hotel quite obviously misses someone who feels him/herself the host and owns the quality and development of the site. Now it seems to be only managed with limited resources and with no vision.
Now the rooms weren't the highest quality compared to the other places I stayed in Poland. In fact it was one of the more run down places I stayed at. The views were very nice from the rooms. I had a view of the local lake from mine. The beds were semi-hard, and the bathrooms need some updating. They do have free wifi. They even have a masseuse on site, at a very very great price. Only 100zl for an hour massage.
There are also a lot of things to do and see while at the castle. Like visiting the grounds, the torture dungeon, the lake close by. But make sure you have everything you need before you get there, because the closest city with stores are about a 15-20 minute drive back into town.
Not somewhere I would want to stay more than a day and a night, as you can see and do everything there in one day. My biggest complaint is that the rooms need some MAJOR updating. They either need a more modern feel, or give them a retro castle feel. The rooms feel like they are just cheaply put together.
"The"main" bedroom with the 18th century bed and furniture is available but, you have to call. It costs around $225 but, WORTH IT!"Read full review
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