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Novotel Auckland Ellerslie Hotel

Traveler (83)
Room & Suite (36)
Dining (9)

About

#2 of 8 hotels in Greenlane
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport.
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Property amenities
Restaurant
Room service
Fitness Center with Gym / Workout Room
Bar/Lounge
Airport transportation
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
1,097Reviews
2Q+A
93Room tips
Traveler rating
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Popular mentions
Our time spent at Novotel Ellerslie was absolutely wonderful. The breakfast each morning was incredible and we managed to get fresh pancakes made almost every morning. All the staff are absolutely lovely. Even when they were busy, they always made time to have a small conversation. Danny at the front desk was an absolute legend, making sure that we had everything that we needed. The room was also awesome, just big enough for the two of us. Overall, we had a lovely time and would really like to thank the whole staff for everything they did for us.
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We really enjoyed our time here and the staff were friendly and helpful. The food is so delicious, had breakfast and dinner, our room was clean and tidy, bed was very comfortable and the room was pretty spacious. We love the view of the palmtrees and the big window really brings in natural lights. Keep up the good work team.
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Review collected in partnership with Accorhotels.com
Response from VarnaM5, Guest Relations Manager at Novotel Auckland Ellerslie Hotel
Responded 6 days ago
Dear Dreamer16198745734, I'd like to thank you for your review on your recent stay with us. I am so glad you had an excellent stay at the hotel and for more reasons than one! It is certainly a pleasure to accommodate you with comfortable suites after a long day. I'd love to welcome you back in the future! Warmest regards,
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Overall great experience. The staff in all areas were 5 star - the bar, room service, breakfast was consistently good for all 8 nights that I stayed. This indicates a well managed property. The room was comfortable and housekeeping was great, not often you can say the housekeeping staff were friendly but this was the case at this hotel. The gym is the one area that needs attention - max weight is 10kg with only one bench. 2 treadmills also not enough as the gym was quite busy most mornings. Overall great - well done Novotel.
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Response from VarnaM5, Guest Relations Manager at Novotel Auckland Ellerslie Hotel
Responded 6 days ago
Dear BOKTOWN, Thank you so much for taking the time to review our hotel with such positive feedback! I have shared your comments with my team and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. I have made a note about the Gym area needing some TLC and will see what we can do . We do hope to welcome you back in the near future. Warmest Regards,
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The hotel does appear to be a bit old, but the service was perfect - what I would expect from any Novotel. We have a lovely room and the morning buffet breakfast have a lovely spread of items. The location was also convenient if coming from the airport or when your heading out from or into the city.
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Response from VarnaM5, Guest Relations Manager at Novotel Auckland Ellerslie Hotel
Responded 6 days ago
Thank you for your kind review and high recommendation! I am so glad we were able to warmly welcome you to our home. It sounds like our suites and location were perfectly suited to your trip. I look forward to welcoming you back in the future! Kindest regards,
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The Novotel Ellerslie is a very convenient hotel if you were a race horse enthusiast & the Horse Races were on at Ellerslie Racecourse. The hotel itself is set in the lovely park land surrounds of this World famous track & during the working part of the week this area is very popular with people that park & catch the train into the Auckland CBD. The Novotel does have a boom gate set up to protect what parking is theirs, so we were lucky to score a park (last one) when we arrived at a wee bit after 2pm. After a little wait to sign in, we were given our Executive Suite electronic cards for room 3003, the floor still had cleaners working & their cleaning trolleys & dirty sheet bins made it a little hard to navigate past with our luggage. Just to the left of the room door on the corridor floor was a used half eaten platter of food with used knives, forks & scrunched up napkins, this in my opinion wasn't a good look for a so called 4/5 star hotel. The Executive Suite is spacious with a separate bedroom & bathroom, the lounge/dining area has it's own big screen TV, toilet & bar area as well a sit down table & chairs for work or dining in. On the table was a plate of sweet biscuits & white chocolate sitting on top of a piece of folded paper with a Novotel Letter-head. My partner exclaimed, "Ohhh isn't that nice?" & it made me think "arrhhh well the left-over food in the hallway may well have been just an oversight". About 4.15pm we decided to head down stairs for afternoon sippers, exiting the room the used platter sized plate with food scraps & dirty napkins,knives & forks was still in the corridor, as we walked the long corridor to the elevators other rooms had leftover party balloons filled with gold sparklies & other rubbish still on the hallway floor. After an hour or so of sippers we returned to our room to still find the used platter still there BUT other used plates were now stacked next to the original used platter plate. I rang down stairs to the Concierge & explained the situation & his reply was "I'll send S & B up for it". THEN CAME THE MOMENT I PICKED UP THE NOVOTEL Letter-head that was left under the plate of sweet biscuits & white chocolate laced with icing sugar, it read "DEAR PETER thank you for staying at the Novotel etc. I looked again at the piece of Novotel paper, yes it said DEAR PETER but my name is ROBERT!!!!!! My partner & I had eaten a leftover plate of sweet delights left on our Executive Suite table that was not for us
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Review collected in partnership with Accorhotels.com
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PRICE RANGE
$115 - $205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel auckland ellerslie hotel greenlaneaccor auckland ellerslieauckland novotel
LOCATION
New ZealandNorth IslandAucklandGreenlane
NUMBER OF ROOMS
147
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