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Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
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872 Reviews from our TripAdvisor Community

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Showing 852: English reviews
Canberra, Australia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW

The staff couldn't be more helpful and accommodated us as a family really well. Buffet dinner is a must as is the breakfast buffet, fantastic food! Clean and great location, easy parking and so close to the city wished we had stayed longer.

Helpful?
Thank Sarah C
Matamata, New Zealand
1 review
Reviewed 1 week ago

Booking into our room very slow, assistant manager took 25 mins to then tell us our room wasn't ready, room was comfortable, our lunch was forgotten then burger came out under cooked and cold. At breakfast the list had forgotten us as having booked and paid for breakfast. Totally poor experience then had asst manager share all sorts of excuses.... More 

Helpful?
Thank Mnh201
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

We very much enjoyed this hotel away from the CBD. The service was excellent with staff going out of their way to accommodate. The room was comfortable and roomy. The buffet in the restaurant was scrumptious with oysters, salmon and local fish. Highly recommended hotel.

Helpful?
Thank John P
Palmerston North, New Zealand
1 review
Reviewed 2 weeks ago

I needed to book a night last minute for work and found this. It was quick and easy to book and I paid on line so got a great deal and no stress for checking in and out! The reception staff were very friendly and helpful with every request I had - I felt very welcome. The room was very... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank P3344QZjanh
New Zealand
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago via mobile

It was our first time in this property and we were really welcome by Calvin from reception who took care of us. We got a amazing time in the bar area where the staff were outstanding. The food and cocktails from the bar were delicious. We are definitely coming back.

Helpful?
Thank Saraismile
Christchurch, New Zealand
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 weeks ago

Very nice rooms in Novotels. Good en suites too. But this time I found the dinner buffet quite average with a so-called Pacific seafood theme but few seafood options and rather tired looking desserts. The restuarant experience here is getting tired and the musak doesn't help. Breakfast started late with staff not seeming to be concerned about that even though... More 

Helpful?
Thank Argy14
Auckland, New Zealand
1 review
Reviewed 3 weeks ago

I just wanted to take this opportunity to thank the staff, specifically Aru who went above and beyond to make my sister's birthday a huge success on the 2nd November 2016. Right from when I called to make a 'last hour' reservation, Aru was very accommodating and ensured what I had requested was taken care of before we had arrived.... More 

Helpful?
Thank TrustedTravelerSam
Wgtn
Level Contributor
168 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 3 weeks ago via mobile

Not sure I'd be keen to stay here again. Staff had no idea of our booking arrangements and tried to get us to pay for things that we didn't have on departure. Hotel itself is ok and has most things you would want.

Helpful?
Thank G-DoggyRulz
Prasheel C, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Dear G-DoggyRulz, I am very disappointed to hear about your experience; especially with your previous review about our hotel being excellent in all aspects. We would like to find out more and make it right. Please do not hesitate to contact me at the hotel via a phone call or just email me your details on h3060-fo1@accor.com and I will... More 

Stuttgart
Level Contributor
82 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 weeks ago

Apart from the fact that it is convenient to a station on the T1, this hotel sits somewhat outside of Auckland. It is busy but has a good restaurant and bar. The rooms are somewhat well-used and could do with a lick of paint here and there but the overall experience was very positive and the staff extremely helpful and... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank PeNor
Prasheel C, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Dear PeNor, Thanks for your review. Our location next to the train station with an easy access to motorway certainly benefits our travelers who are working around Ellerslie & Mt Wellington area. Traffic arrangements in the City with the huge amount of civil works more and more of our guests prefer to stay with us to avoid traffic congestion. Our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 

Additional Information about Novotel Auckland Ellerslie

Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Location: New Zealand > North Island > Auckland Region > Greenlane
Price Range: $137 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, ACCOR, Hotels.com, Odigeo, HotelTravel.com, Travelocity, Priceline and Agoda so you can book your Novotel Auckland Ellerslie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Auckland Ellerslie staff and other travelers.
1 question
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over a year ago

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Questions? Get answers from Novotel Auckland Ellerslie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“high floor towards the back of the hotel”
 of 5 bubbles LF0308, Sep 24, 2016 | Read review
“View of Race Track was good and away from the main road”
 of 5 bubbles X8958YEpeterm, Sep 19, 2016 | Read review
“Over looking the racecourse”
 of 5 bubbles Jodie803, Aug 29, 2016 | Read review
“A room overlooking the race course is preferable. Also a room down the end of the corridor and away from the lift and stairs”
 of 5 bubbles kerryg23, Aug 27, 2016 | Read review
“Upper floor, overlooking the racecourse”
 of 5 bubbles Crazysteveb, Jul 16, 2016 | Read review
5 of 5
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