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About
#4 of 8 hotels in Big Sur
Location
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Value
Travelers' Choice
Even when you're inside, you'll always be connected to the outdoors at Ventana Big Sur – our luxurious, rustic and inviting guestrooms are tucked among the meadows and redwoods. Ventana's 59 rooms and suites are arranged around our 160-acre property in secluded groupings, offering the utmost in privacy and serenity. Constructed of sun-bleached cedar, the buildings blend harmoniously into the natural surroundings, with interiors featuring rich leathers and woods that provide a soothing, sophisticated retreat.
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Room & Suite (215)215
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Banquet room
Parking
Wifi
Hot tub
Adult pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Meeting rooms
Spa
Couples massage
Massage
Concierge
Non-smoking hotel
Outdoor fireplace
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Mountain View
Location
Full view
Contact
48123 Highway One, Big Sur, CA 93920-9538
Getting there
Rental CarsSee all Big Sur rental cars
588Reviews27Q+A38Room tips
Reviews
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OVERALL: First off, this place is quite expensive ($2-3K/night),and while definitely luxury, it was very expensive given some restrictions due to fire season/COVID (no fireplace or hot tubs)/baths or spa). However, staff members were all extremely pleasant and accommodating to every request and I will certainly return during regular times. SAFETY: I stayed recently during COVID and will say their safety protocols are top notch with respect to staff wearing masks and gloves (changed between service often) the entire time (even when not interacting with guests) and constant sterilization of pool/common seating areas. PLUS--each room has individual AC/heating unit vs. central air (shared AC is known to spread COVID). FOOD: All-inclusive except alcohol and no tipping policy made the stay nice since you didn't have to think about anything once checked in. Food quality was mixed and sometimes just disappointing (steak/burger were tough and picnics terrible). Breakfast is excellent. Salads, starters and seafood items were tasty--ceviche, shrimp wraps, octopus) and quesadilla/guac were tasty. Overall impression is standard hotel restaurant food. STAFF: Steve at mountain pool is just so delightful and helpful; he's a real asset. Also the multiple staff at main pool always made sure to check every 30min or so if you needed anything or move umbrellas for shade. Vince at check in was nice as well as most other staff for room service/ valet that helped drive you around resort. Perfect balance of helpful/attentive but not intrusive. USEFUL: no cell service, but strong wifi throughout resort to support calls or video conference and other messaging services. We stayed in the big sur forest shower suite and it was such a treat to take a shower under the stars and relax in double hammock. Suite is spacious, but privacy minimal in bathroom. While others complained of noise, we didn't hear neighbors much at all in our top floor room. Restaurant is 10-15min walk, but pleasant and there's always an option to take the carts or get room service. Other: I thought the to-go hikers lunch upon check out is a nice touch. Although lots of parks closed due to fires nearby, we went to nearby Andrew Molera park on day of departure and had picnic. Only improvements would be to 1) replenish mini-bar/coffee/tea each day and 2) provide folding outdoor table/tray for dining on balcony, 3) pull down privacy screen in bathroom or pocket doors.…
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Date of stay: September 2020
Value
Rooms
Service
Room Tip: Rooms near social house or mountain pool most convenient.
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2 Helpful votes
Helpful
The Ventana was once a great resort but through the years and many changes in owners it is only survived by its name. Building are rustic, rooms are need of remodeling, and there must be a change of mind set to revive this once GREAT resort. Pros: Great Staff, great location, wonderful dining venue, and a great place for relaxing. Cons: Old tired rooms, lack of communications to guest as to what is available, get rid of Mr. Copeland because he has passed his time and is more into himself that education guest, wine list is over priced, food is so same same, and walls in the rooms are very thing.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Responded 1 week ago
Dear James K, Thank you for your sincere and genuine feedback. Kind regards,
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Wonderful hotel—great staff —and terrific food. A world-class experience. The setting is beautiful and everything could not have been nicer. The staff went out of their way to provide for a safe and comfortable experience. We will be back. Jennifer at the front desk is a superstar!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Responded 1 week ago
Dear bradhill2020, Lovely feedback and we are indeed blessed with amazing colleagues and Jennifer is one of them. Kind regards,
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Incredible suite, staff experience, and tasty food. Really enjoyed an hour guided through the gorgeous redwoods which the hyatt property sits on. the guide was excellent and friendly. It was the highlight of the trip. The stay of three nights was like a slice of Utopia. An all inclusive property and we are lucky enough to pay with points.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Responded 1 week ago
Dear Keri C, Thank you very much and we are delighted that you enjoyed your stay with us at Ventana. Kind regards,
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If you're looking for glitz and glam, hustle bustle, this is not the hotel for you. But for a relaxing stay to unwind, relax and escape from everyday madness, this fits the bill. There are 2 outdoor pools, both open during COVID-19 pandemic, and neither one were crowded on a Sunday afternoon. Service was very attentive and friendly at the pool, social hour, dinner, and s'mores session. Room service was faster than expected. Self parking was very close to rooms. Dinner at The Sur House was delicious. And the best part, it's all-inclusive (minus alcohol) so you never have to leave the property, and eat to your heart's content.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Responded 1 week ago
Dear RoganPham, Thank you so much for your very kind feedback. I will ensure that your kind words are shared with our team. Kind regards,
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PRICE RANGE
$840 - $1,805 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ventana inn and spa, ventana hotel big sur, ventana resort big sur, ventana inn big sur
FORMERLY KNOWN AS
Ventana Inn & Spa
LOCATION
United StatesCaliforniaBig Sur
NUMBER OF ROOMS
59
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Claim Your Listing Frequently Asked Questions about Ventana Big Sur, An Alila Resort
Which popular attractions are close to Ventana Big Sur, An Alila Resort?
Nearby attractions include Pfeiffer Beach (1.9 miles), Pfeiffer Big Sur State Park (2.1 miles), and Pfeiffer Big Sur State Park (2.2 miles).
What are some of the property amenities at Ventana Big Sur, An Alila Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ventana Big Sur, An Alila Resort?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Ventana Big Sur, An Alila Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ventana Big Sur, An Alila Resort?
Yes, free parking is available to guests.
What are some restaurants close to Ventana Big Sur, An Alila Resort?
Conveniently located restaurants include Deetjen's Big Sur Inn Restaurant, Sierra Mar, and Nepenthe.
Are there opportunities to exercise at Ventana Big Sur, An Alila Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Ventana Big Sur, An Alila Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ventana Big Sur, An Alila Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ventana Big Sur, An Alila Resort offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Does Ventana Big Sur, An Alila Resort have any great views?
Yes, guests often enjoy the ocean view available here.