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Ventana Big Sur, An Alila Resort

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48123 Highway One, Big Sur, CA 93920-9538
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Traveler (462)
Room & Suite (212)
Dining (179)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
Updated 01/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 8 hotels in Big Sur
Location
4.9
Cleanliness
4.8
Service
4.4
Value
4.0
Travelers' Choice
Even when you're inside, you'll always be connected to the outdoors at Ventana Big Sur – our luxurious, rustic and inviting guestrooms are tucked among the meadows and redwoods. Ventana's 59 rooms and suites are arranged around our 160-acre property in secluded groupings, offering the utmost in privacy and serenity. Constructed of sun-bleached cedar, the buildings blend harmoniously into the natural surroundings, with interiors featuring rich leathers and woods that provide a soothing, sophisticated retreat.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Banquet room
Parking
Wifi
Hot tub
Adult pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Meeting rooms
Spa
Couples massage
Massage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
Spanish
888Reviews30Q+A57Room tips
Traveler rating
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aviva atri wrote a review Aug 12
3 contributions
my husband and i stayed at the alila ventana for 2 nights and we had the most incredible time! we brought our labradoodle and the hotel was so welcoming to her! upon arriving to our room, there was even a dog bed, dog bowls and poop bags waiting for us! every single staff member was so accommodating. all of the food was unreal too. we felt like royalty! you can’t beat the views either. already recommended to our friends and family!!
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DanaDenverMark wrote a review Aug 12
Dana Point, California1 contribution
Gorgeous property with many on-property activities and excellent food. The service was excellent and we were able to relax and restore, enjoying the pool and ocean views. The service and food at the Big Sur house was included and stellar. Incredibly peaceful. We found it difficult to do anything off property, even guided hikes were available on site. The hotel is very dog friendly, so be prepared to see lots of “furry children” at this adults only property.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PSMc61 wrote a review Aug 8
San Francisco, California14 contributions18 helpful votes
This is one of the most special and beautiful properties on the California Coast . The setting and location is serene and peaceful with incredible mountain, valley and ocean vistas . The staff is outstanding and the food is excellent. You will not regret making a special effort to experience the beauty and Magic of Big Sur and this stunning property and stunning setting .
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sheri & Chris wrote a review Aug 4
3 contributions6 helpful votes
What an incredible experience! My husband and I had the opportunity to visit Alila Ventana Big Sur as a birthday gift from our son. While our expectations were very high, we had no idea this would be the travel experience of a lifetime. The resort grounds were gorgeous, the service was impeccable, the all inclusive dining was exceptional, and our room was absolutely incredible. Whether it be early morning hikes along the Ventana campground trails, relaxing at the pool, dining at the Sur House, or just enjoying ourselves in our room, our several days at Alila Ventana gave us a lifetime of memories. We also could not be more grateful for the staff at Alila Ventana who were always so responsive and went out of their way to make sure that we had an incredible time at the resort. Alila Ventana is the definition of hospitality. While we typically do not post reviews on Trip Advisor, our experience was amazing enough to warrant taking the time to furnish this review. We have been actively recommending all of our friends to visit Alila Ventana! This place is absolutely amazing and can not come with a higher recommendation. One of a kind.
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sam wrote a review Aug 2
30 contributions4 helpful votes
+1
Overall, a really great time but with some caveats. So much of our time here was really soured due to lots of little mishaps that had me leaning towards a 4-star review (especially for the cost). However… there really is nothing quite like the complete package on offer here. And the things it gets right it gets REALLY right. Even though in my mind I knocked off a star for all the problems we had I still ended up walking away wanting to come back (except next time I’d only go for for their best value on points vs the 90k points per night I ended up paying). If there’s one thing you should want to book this place for, its to indulge in pure gastronomic hedonism for a few days. All inclusive food (not drinks) adds an interesting spin on things in that you really want to explore the entire menu, order room service, get that poolside lemon bar, whatever - all guilt free (on the wallet at least). This is nothing new for those used to all inclusives but this place is special because *everything* is done at the level of a high end Californian restaurant. The meals we had during our stay would have easily cost $125-$150 for two (without drinks) at any other restaurant in the region and we would have been happy with that price - and that's NOT including the amazing view which usually has a “price tax” of its own. Everything we ate was pretty fantastic, and the cocktails were very well done too. (tip - show up before 6pm on dinner to get the best view under some shade). But again - it's the fact that it's all inclusive that really makes this shine. Nobody’s really gonna decide to eat at a fancy restaurant for two days in a row. But you can here - and not only that, you can go there for breakfast and lunch too! And if you want, the ENTIRE menu can be room serviced if you’re ordering at the correct times (yes even the dinner menu - which wasn't the case before judging by previous reviews). Nothing like having amazing french toast, a pastry basket, a morning cocktail and a full breakfast showing up to your door before you get out of bed. Then you have the property itself, which is very well thought out. Quiet and intimate. The limited number of rooms, no kids, and never having walk through hallways/atriums and instead walking through beautiful meandering woods everywhere really helped reinforce the feeling that everything there was for you. You’re not ever going to run into a crowd here and there will always be room to lounge somewhere with a gorgeous, quiet view. However, service is where things really slipped up - which you don’t expect at a flagship property like this. I frequently got the sense that feedback/requests were listened to and then simply ignored. A few examples: - Food orders got messed up almost every time we ordered food in one way or another. For lunch one day, received a chicken sandwich instead of a burger. Breakfast the following morning, was missing an entire entree. Dinner that evening, we requested dessert to go since we were stuffed but never received cutlery or the side of ice cream we requested with it. - You’re supposed to receive a text on check in day when your room is ready. We never did - our keys were ready well in advance and it wasn’t until we walked up to the front desk past check in time that someone got them off the shelf for us. This meant we missed out on cocktail hour as we settled into our room. - Housekeeping was a constant issue. One morning we were leaving our room right as housekeeping showed up. No big deal - we just told them we’d be out in a minute. One minute later, housekeeping was gone and they never ended up showing up at all that day. We had to go back to the front desk and tell them to do housekeeping while we hung out by the pool. Another night turndown service never showed up while we were out for dinner. I left feedback at the front desk and never felt like it was actually listened to. - This is a minor thing, but we were quite full after dinner one night and requested a cart come pick us up to take us to the room. Was told by the server that one was waiting outside for us. Except there wasn’t one outside and right as we were about to head inside to as for another one, one showed up to pick up a different couple before driving away. - On top of the service issues with the above, our air conditioner in our room essentially did not work at all, and on the first night it was uncomfortably warm in the room. Thankfully someone delivered a fan and the night time air was cool enough to be comfortable with all the windows open. Being in the woods has its benefits here. As bad as our service experience was, I will say everyone did seem like they were genuinely trying to be helpful and were genuinely apologetic. To me, it seemed more like there were labor issues with non-guest-facing roles or perhaps everyone was stretched to thin to actually execute good service. While I’m empathetic, I’ve been in hyatt hotels that cost 3X less than this place that had outstanding, attention-to-detail service (complete with a welcome gift on check in which this place did not do)... so it was very surprising to come here and experience service worse than your average hotel. Would I recommend this place? Absolutely. There really is nothing quite like it so it’s hard to not recommended it for that. When it goes right, it's really special. But don’t pay the cash rate and don’t spend 90K for a suite. The rooms aren’t “WOW” enough to justify the huge extra cost over the standard room. We ended up barely using our mid-2000’s hot tub in our room (perhaps it would be better if you were here in the off season).
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Date of stay: July 2022
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Room Tip: Did not find the spa suite 56 worth the cost at all - seemed to be dated vs other suites of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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928deweyw wrote a review Aug 1
3 contributions
Hyatt so High on the empathic recreational journey. Another stay at Ventana where the paths and nature swallows you up and wraps you in blanket of Zen. Regardless of the motivation of a stay with Alila ,the guest is at the center- the staff merely presents the rewards of the Hotel Experience. Ventana is and has been a place where solitude or romance and laughter can collide. The glue of the Hyatt team with an open palm held out to gift those who spend their temporary stay at one of the most unique Inns the USA has offer and beckon those who seek the American idea of luxury your rewards of your hard work and freedom of expression nestled in the clouds that kiss the pools . No need to dream eyes open ,,,,,,, it is at Ventana .
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew D wrote a review Jul 2022
3 contributions
Alila Ventana Big Sur is the epitome of a magical and unrivalled getaway in the beautiful area of Big Sur, California. Alila Ventana offers stunning resort facilities, a beyond-gorgeous nature oriented setting, world-class service, and delicious yet sophisticated cuisine offered in the all-inclusive package continuously sourced from local ingredients. My wife and I have been fortunate to have had 2 trips to Alila Ventana over the past few years. It is hands down our favorite resort in the world and a resort we plan to frequent as often as we can. The first visit was our initial trip during the pandemic and the second was our babymoon. We were blown away in both of our experiences. Whether it be exploring the beautiful hiking trails across the resort, lounging by one of the two pools/spas, enjoying ocean and sunset views, dining at the Sur House, or just relaxing in the exceptional "modern cabin" rooms, Alila Ventana checks every box for the perfect getaway and is an absolute gem for those who enjoy travelling. It is truly a one-of-a-kind experience. The hotel is phenomenally managed in all facets and truly offers a world-class experience. Not only is Alila Ventana by far the best resort in the beautiful Big Sur region but is a "must visit" for the most passionate and discerning global travelers.
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Date of stay: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christen wrote a review Jul 2022
4 contributions
We couldn't have had a better time during our recent trip to Alila Ventana Big Sur. Alex at check-in, Mario at valet, Rich at Sur House and Thomas at the pool were incredible standouts. We will be back!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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johnkim739 wrote a review Jul 2022
Los Angeles, California1 contribution
Top notch resort!!! Beautiful nature!!! All inclusive!!!! Delicious food!!! Happy and friendly staff! What more can you want!! Everyone at the resort was so helpful and accommodating. You can tell all the employees are proud to work there!!!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DearMaxie wrote a review Jul 2022
Pismo Beach, California1 contribution1 helpful vote
My husband’s appendix burst middle of night. Staff went above and beyond to get him to hospital via ambulance. Took exceptional care of me throughout ordeal. Everywhere I went employees asked about my husband and me.Wanted to make sure I was eating and taking care of myself. Sent a car to transport him from Monterey to resort and comped a night at resort until he was well enough to travel. 2nd visit to resort and there will definitely be a third. Heartfelt thanks to all who cared enough to help!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$2,592 - $3,541 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ventana inn and spa, ventana hotel big sur, ventana resort big sur, ventana inn big sur
FORMERLY KNOWN AS
Ventana Inn & Spa
LOCATION
United StatesCaliforniaBig Sur
NUMBER OF ROOMS
59
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Frequently Asked Questions about Ventana Big Sur, An Alila Resort
Which popular attractions are close to Ventana Big Sur, An Alila Resort?
Nearby attractions include Pfeiffer Beach (2.1 miles), Pfeiffer Big Sur State Park (2.2 miles), and Pfeiffer Big Sur State Park (2.3 miles).
What are some of the property amenities at Ventana Big Sur, An Alila Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ventana Big Sur, An Alila Resort?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Ventana Big Sur, An Alila Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ventana Big Sur, An Alila Resort?
Yes, free parking is available to guests.
What are some restaurants close to Ventana Big Sur, An Alila Resort?
Conveniently located restaurants include Deetjen's Big Sur Inn Restaurant, Sierra Mar, and Nepenthe.
Are there opportunities to exercise at Ventana Big Sur, An Alila Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Ventana Big Sur, An Alila Resort have an airport shuttle?
Yes, Ventana Big Sur, An Alila Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ventana Big Sur, An Alila Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ventana Big Sur, An Alila Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ventana Big Sur, An Alila Resort offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.