OVERALL: First off, this place is quite expensive ($2-3K/night),and while definitely luxury, it was very expensive given some restrictions due to fire season/COVID (no fireplace or hot tubs)/baths or spa). However, staff members were all extremely pleasant and accommodating to every request and I will certainly return during regular times. SAFETY: I stayed recently during COVID and will say their safety protocols are top notch with respect to staff wearing masks and gloves (changed between service often) the entire time (even when not interacting with guests) and constant sterilization of pool/common seating areas. PLUS--each room has individual AC/heating unit vs. central air (shared AC is known to spread COVID). FOOD: All-inclusive except alcohol and no tipping policy made the stay nice since you didn't have to think about anything once checked in. Food quality was mixed and sometimes just disappointing (steak/burger were tough and picnics terrible). Breakfast is excellent. Salads, starters and seafood items were tasty--ceviche, shrimp wraps, octopus) and quesadilla/guac were tasty. Overall impression is standard hotel restaurant food. STAFF: Steve at mountain pool is just so delightful and helpful; he's a real asset. Also the multiple staff at main pool always made sure to check every 30min or so if you needed anything or move umbrellas for shade. Vince at check in was nice as well as most other staff for room service/ valet that helped drive you around resort. Perfect balance of helpful/attentive but not intrusive. USEFUL: no cell service, but strong wifi throughout resort to support calls or video conference and other messaging services. We stayed in the big sur forest shower suite and it was such a treat to take a shower under the stars and relax in double hammock. Suite is spacious, but privacy minimal in bathroom. While others complained of noise, we didn't hear neighbors much at all in our top floor room. Restaurant is 10-15min walk, but pleasant and there's always an option to take the carts or get room service. Other: I thought the to-go hikers lunch upon check out is a nice touch. Although lots of parks closed due to fires nearby, we went to nearby Andrew Molera park on day of departure and had picnic. Only improvements would be to 1) replenish mini-bar/coffee/tea each day and 2) provide folding outdoor table/tray for dining on balcony, 3) pull down privacy screen in bathroom or pocket doors.…
The Ventana was once a great resort but through the years and many changes in owners it is only survived by its name. Building are rustic, rooms are need of remodeling, and there must be a change of mind set to revive this once GREAT resort. Pros: Great Staff, great location, wonderful dining venue, and a great place for relaxing. Cons: Old tired rooms, lack of communications to guest as to what is available, get rid of Mr. Copeland because he has passed his time and is more into himself that education guest, wine list is over priced, food is so same same, and walls in the rooms are very thing.
Wonderful hotel—great staff —and terrific food. A world-class experience. The setting is beautiful and everything could not have been nicer. The staff went out of their way to provide for a safe and comfortable experience. We will be back. Jennifer at the front desk is a superstar!
Incredible suite, staff experience, and tasty food. Really enjoyed an hour guided through the gorgeous redwoods which the hyatt property sits on. the guide was excellent and friendly. It was the highlight of the trip. The stay of three nights was like a slice of Utopia. An all inclusive property and we are lucky enough to pay with points.
If you're looking for glitz and glam, hustle bustle, this is not the hotel for you. But for a relaxing stay to unwind, relax and escape from everyday madness, this fits the bill. There are 2 outdoor pools, both open during COVID-19 pandemic, and neither one were crowded on a Sunday afternoon. Service was very attentive and friendly at the pool, social hour, dinner, and s'mores session. Room service was faster than expected. Self parking was very close to rooms. Dinner at The Sur House was delicious. And the best part, it's all-inclusive (minus alcohol) so you never have to leave the property, and eat to your heart's content.