Before the few weeks I arrive, concierge had already emailed me about restaurants reservation and detailed activities in hotel. Hernan, Nigel and Amy who work in front desk kept a nice communication with me during the stay.Restaurant was amazing and the food was delicious. I like the main pool and it has fabulous ocean and mountain views
Probably the best hotel experience of my life. Location, amenities, room are all incredible. Yes, it is over-the-top expensive, but worth it as a 'splurge' vacation after years of COVID lock downs and restrictions.
We went an overdue anniversary trip to Ventana Big Sur. The service, food & drink, and property were unparalleled, beat our expectations by quite a bit. Thanks to Ventana and Inspirato for making it amazing from start to finish!
This is the best resort I've stayed at. They take care of you, no matter who you are - celebrity or a member who uses their points. The staff was on point and this is really another level of service. We will be back again, when we can afford to do so!
It's always hard for me to justify spending $1800-$2300 per night for lodging, but that's what a guest is charged if they are a paying customer. Luckily, we were there through credit card points earned. The service was generally excellent and they do a good job of maintenance and upkeep, but I was glad to not be looking at a $5000 tab for a weekend stay of room, food and activities.
Our entire experience was perfect; the staff goes above and beyond to make sure all your needs are met. I can't say enough how much this team pays attention to the small details. It is one of the most beautiful places to experience especially having breakfast and dinner overlooking the ocean and clouds.
Ventana you Rock!!! Everyone was truly amazing , Miguel at Check in , Oh Carlos - thumbs up - concierge correspondence - amazing. James - we had a truly wonderful time with the hikes. We won't miss astronomy on the next visit. ( booked in April 2023) Learned a lot from the hikes besides having a wonderful time . Golf cart drivers - white glove service Everyone at the dining room in Sur House - white glove service !!! Thank you for all that you do . My wife loves that at the restaurant - all the staff asks " Is there anything I can get you " after serving the meal is such music to the ear! Great , actually superb , customer service !!! Thank you!!!
This is a great place for a special occasion. Staff was very attentive. A very tranquil experience that was in a great location for enjoying the Big Sur area. Loved that almost everything was included so no need to worry about tipping, etc. The falconry activity was very unique and a great experience.
The Ventana is a beautiful property with incredible thought to the customer experience. The property layout, views, amenities, staff, food and the incredible rooms create an experience you wont want to leave. The Ventana is in a perfect location; it is a few short miles from the center of Big Sur and within a 5 minute drive of dozens of trail heads for hiking. If you want a 5 star experience set in the middle of nature, this is your place.
Everything exceeded my expectation, the food, the view, the hospitality and the room service. Their restaurant have the most amazing view and the food was absolutely delicious and I am customize it any way I want
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