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Hideaway at Royalton Riviera Cancun

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Carretera Federal 307, Puerto Morelos 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
12 people are viewing this hotel
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$406
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$406
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Free cancellation until 03/19/22
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Traveler (6793)
360
Panoramas (13)
Pool & Beach (1088)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hideaway at Royalton Riviera Cancun
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. Unwind in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and a selection of in room premium spirits. Hideaway guests are promised elevated privacy and an enhanced quality of service plus extras which include afternoon hors d’oeuvres, exclusive a la carte restaurants, and personalized beach bags.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
Spanish
6733Reviews2096Q+A100Room tips
Traveler rating
  • 4,375
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Popular mentions
Paige P wrote a review Oct 14
1 contribution
My husband and I had the best week staying at the Royalton. The room was immaculate and the AC worked great! We wanted to give a special shout out to the Lobby Bar bartenders: Alan, Cesar and Mateo - they make the best coffee/dessert drinks and dirty vodka martinis! Also, to Erik and Henry from the Hideaway pool bar. They are the best entertainers you could ask for! The best place to eat is Hunter Steakhouse - our waiters Israel, Hasbel, and Manuel went above and beyond (yes, we ate there three times!) You won’t find harder working, more personable staff. Love, Paige & Kevin
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun
Responded 2 days ago
Dear Traveler, Thank you for staying with us at Hideaway at Royalton Riviera Cancun. We appreciate your feedback and your time taken to share your experience with us. It's always a pleasure to learn of experiences like yours, where our guests receive the All-In Luxury vacation they deserve. We hope you decide to visit again, as we can't wait to welcome you. Sincerely, Alfonso Lopez General Manager
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Denise S wrote a review Oct 14
51 contributions52 helpful votes
Great restaurant variety. Food could be hotter everywhere. All staff is friendly and eager to please. Pool is warm and salt water I believe. Needs a bit of tile work. Rooms are nicely Don and have screen doors (Yay). Water has a bit of a sulphur smell at first but doesn’t leave you feeling slimy. No complaints about maids and fridge service. Beds comfy and soaker tub is a nice touch. Buffet is bountiful and staff excellent, especially Olivia, Honorio, Miguel, Eduardo and Jesus. They pampered us, even to having a goodbye plate! Joel and Cezar at pool bar also!
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: 7am pool chairs start to fill up. Bring bug spray to Italian Rest. Only complaint-walking up 2...
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1 Helpful vote
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun
Responded 2 days ago
Dear Traveler, Thank you for a perfect rating and for sharing this review of your stay. We are so glad that you chose to vacation with us at Hideaway at Royalton Riviera Cancun. I will be sure to thank Olivia, Honorio, Miguel, Eduardo and Jesus for their efforts in delivering such attentive and extraordinary service. Such encouragement will propel them to keep delivering unforgettable vacation experiences. We are patiently awaiting your next trip with us so be sure to visit us in the near future. Sincerely, Alfonso Lopez General Manager
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Tkabernathy wrote a review Oct 13
1 contribution
My husband and I were guests at the Royalton Hideaway - Diamond Club for 4 days/3 nights. We had the pleasure of having Julio and Juliana tend to our every need while relaxing in our beach cabana during the day. They were absolutely amazing and made sure that we had drinks and food without us having to even ask for anything. They were very attentive and provided too notch service. Brie our butler was also very helpful and was available to assist with anything that we needed. The food was superb and we enjoyed each meal - including room service each night. Our favorite restaurant was the Dorado since the menu had great food options and the restaurant had large floor to ceiling glass doors which provided an outdoor feel - which made it feel very safe for dining indoors. A word of caution: When we first arrived, we were offered an upgrade to an Ocean front room without being told that we actually qualified for a $80 off upgrade credit as part of our original package. When we discovered this offer as part of our package, we were told that the coupon could not be applied AND that the upgrade was non refundable. We felt that this was very misleading and we’re disappointed that we paid for an upgrade that we could not use the coupon and that this information was not shared with us up front. Overall, we enjoyed our experience and will consider going back again. It was truly relaxing and the staff provided great service.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun
Responded 3 days ago
Dear Traveler, Feedback from all our guests is welcomed, as it creates an opportunity for us to improve our service in the future. We're happy you were able to enjoy your AllInLuxury® vacation with us, despite a few aspects which may have made it a little less than perfect. With that said, we have acknowledged your concerns and intend to make good use of your feedback. We certainly look forward to welcoming you in the near future. Warm Regards, Alfonso Lopez General Manager
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Jessica H wrote a review Oct 10
1 contribution
+1
Spent a week at the Hideaway (which as advertised is the adults only section). The staff made sure that diamond club got the diamond club experience and the hideaway members felt valued too. At check in, they told us they could upgrade our room for free and give us a pool and partial ocean view room, but that’s what we paid for to begin with and we were in the same room they was originally on the paperwork. So they just told us that to make us feel special?! The room was nice, clean, and well maintained. There were definitely people in our friends group who did not have the same experience (bed bugs, leaking toilets). The resort might be understaffed, or perhaps we were too far out of season but the restaurants were difficult to get into or not open at all, despite what the schedule showed. The steak house and Italian were delicious. We didn’t go on the beach due to the seaweed and bugs. But that is not something the hotel could keep up with. We definitely enjoyed our week by the pool, especially with HENRY!!! He is quite literally my favorite part of the hideaway. Best bartender ever! Very personable, made everyone have fun, and made the best drinks. We also really loved Jacqueline who brought us whatever we wanted poolside. The guys had a blast playing pool volleyball with Edwin all week. Overall, great experience. Wish they put more effort into keeping the grounds, pools, and buildings maintained. It’s not an old place, but you wouldn’t know that 😣
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Date of stay: October 2021Trip type: Traveled with friends
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun
Responded 5 days ago
Dear Traveler, Thank you for staying with us and for your review of our hotel. Your comments provide us an opportunity to further improve our services and more importantly, our vacation experiences. Despite the concerns highlighted, we are pleased to know that you were able to enjoy some aspects of your stay, particularly, our warm friendly service. We would love an opportunity to deliver a vacation better than the last. Sincerely, Alfonso Lopez General Manager
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Krista Toomin wrote a review Oct 9
Westville, New Jersey2 contributions
Spent our 10 year wedding anniversary here on the hideaway side and have loved everything about the resort! Service has been too notch and the best bar at the resort, hands down, is the lobby bar! Cesar makes the best Margarita on the property! Mateo will keep you guessing on the resorts “signature” drinks, keeping it fun! and Alan stays on top of keeping your drinks filled so you never run out. I would walk half way across the resort to get to this bar! Don’t miss it! Dorado, was the best culinary experience that we got to try during our stay and the sides were delicious. We already can’t wait to plan our next trip! At the Royalton, there is nothing not to love!!!!!!
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun
Responded 5 days ago
Dear Traveler, I am very pleased to learn that you enjoyed your time with us and that you felt our service to be impeccable and our hospitality friendly and engaging! Our service philosophy encourages us to deliver efficient and personalized service to all our guests and your recognition of our service feels wonderful. I know my team will take great pleasure in reading your feedback. Hopefully we will see you in the near future. Sincerely, Alfonso Lopez General Manager
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PRICE RANGE
$288 - $896 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
340
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Frequently Asked Questions about Hideaway at Royalton Riviera Cancun
Which popular attractions are close to Hideaway at Royalton Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (4.0 miles), The library (2.5 miles), and Piston Pueblo (3.5 miles).
What are some of the property amenities at Hideaway at Royalton Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hideaway at Royalton Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hideaway at Royalton Riviera Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hideaway at Royalton Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hideaway at Royalton Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Hideaway at Royalton Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hideaway at Royalton Riviera Cancun have an airport shuttle?
Yes, Hideaway at Royalton Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hideaway at Royalton Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hideaway at Royalton Riviera Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hideaway at Royalton Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, a banquet room, and conference facilities.