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Puerto Morelos

Royalton Riviera Cancun Resort & Spa

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Carretera Federal 307 Cancun-Playa del Carmen Km 332,15, SM31, MZ 03, Puerto Morelos 77500 Mexico
167 people are viewing this hotel
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$1,122
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Free cancellation until 03/01/20
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Traveler (13162)
Pool & Beach (1955)
Dining (1242)

About

#16 of 36 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. All of our 1,183 luxurious rooms and suites offer our exclusive DreamBed™ Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Free internet
Wifi
Public wifi
Internet
Fitness / spa locker rooms
Fitness classes
Sauna
Hot tub
Infinity pool
Adult pool
Outdoor pool
Private pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Good to know
  • HOTEL CLASS
    5 stars
  • HOTEL STYLE
    Modern, Family Resort
  • Languages Spoken
    Spanish
  • NUMBER OF ROOMS
    840
14,128Reviews4,977Q+A100Room tips
Traveler rating
  • 9,234
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Popular mentions
If you are not in the 18+ or diamond club you are not able to get into a la cartes as they have priority. Need to constantly tip to get decent service. Buffet was ok but did not change for the whole week we were there, not the staff fault as they tried their best at the buffet, but management should do a lot better. Definitely not a 5* resort. Been to several Caribbean places over the years and this was definitely not a 5* resort. 3 1/2 - 4 * at best.
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This place is paradise! I'd definitely come here again. I actually plan on booking another vacation here next month. I was there for 2 weeks; from the January 26th to February 9th 2020. I enjoyed everything there. The food is fantastic, the activities are fun, the entertainment is super entertaining and the workouts are amazing! Everything about this resort is wonderful! My favourite part of the resort is the workout classes, and the personal fitness trainers teaching it. I started off by doing my own workouts there on the first day. Then I seen the classes, and I was impressed. I decided to join one the next day after my workout, and then I ended up doing 3 classes in a row that day. From the rest of my time there; I did their workout classes instead of my personal workouts in the gym. The fitness team made my experience that much better. Their classes will have you feeling fulfilled, accomplished, challenged, excited and craving for more because you'll enjoy it so much. I personally enjoy how challenging their classes are. The trainers help you, they guide you, they encourage you and they motivate you to be the best version of yourself. You end up exceeding your own expectations, and then their classes become a healthy addiction :))). What makes it challenging and fun: Is that every course is different, and it gets you out of your comfort zone in a good way. The workouts are always different. Which is great for your mind, body and soul because you never know what you're going to do. This helps you grow mentally, physically, spiritually, emotionally and so much more. Lol I personally never wanted to miss a class. Waking up for these classes and making it to these classes were easy for me because every class just added to this beautiful experience. The classes actually made my days much better. They kept me feeling fit, they kept my energy high and they kept me in high spirits. I had an amazing experience here. The entertainment, the food, spa, the view, the beach and the fitness courses are all amazing. They have the best trainers over there. I'd love to personally give a Shout-out to Jeyco, Inty, Eliseu and Yina. You all are the best trainers! Thank you for being who you are, and thank you for making me have a life changing experience. You guys have impacted my life in such a positive way. Your workouts helped me to forge elite fitness, and grow mentally, physically, spiritually and emotionally. I've transformed and evolved because of you guys. Thank you so much!
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I'll start my review by clarifying my 3/5 rating does not take into account the fact that my 1yr old contracted hand, foot and mouth disease 3 days into the trip. At first, this didn't bother me. It's fairly common for young children to get hf&m in Mexico. However, upon further investigation, it seems the resort has a HUGE problem with hf&m. Search "hand foot mouth" in the trip advisor reviews and there are tons of reviews from the last 6 months from parents complaining of their children contracting the disease. If you're not travelling with kids, it probably isn't something to worry about. However, I would not bring young children here under any circumstance until the resort gets the outbreak under control. Now for the review of the resort itself. I have been to around 15 AI resorts in the Caribbean in the past, so I have a decent sample size to compare the Royalton to. I would also never rate a resort below a 3, because let's be honest, you're at the beach, it's hot outside, the drinks are free, you're meals are prepared for you, and someone makes your bed for you every day. If you can't have an average time at an AI, the problem is not the resort, it's you. Pools: the infinity pool in the middle of the resort has the best view by far. The beach and the ocean are both visible from all the seating and the pool. It is also heated, which was great on cooler days, but was a little to hot on the warmer days. We spent most days here. Downside is there is no bar close by. There are servers, but drinks take a bit longer than average to make their way to you compared to other AI resorts we have been to. We also spent some time at the diamond club pools, which are much smaller and are also shallow, so there are lots of kids, so lots of noise. Diamond club: not worth the extra $500/person. We usually get whatever upgrade is available at the resorts we have been to (diamond club, preferred club, etc.). This one was the least valuable. The only perk we had was the butler service and the ability for the butler to make dinner reservations for us days in advance. We were able to get into restaurants without a reservation, but I believe this would be difficult for the steak house and the tepanyaki/sushi place. The diamond club lounges were disappointing. The rooms are the same in the non diamond club. There is no benefit with the diamond club building locations. There is no premium alcohol options. Unless you have a kid(s) who need to be on a super strict schedule and you need to eat at a very specific time, I wouldn't bother going with the upgrade. Having said that, our butler Eduardo was super helpful and lovely to deal with, but not worth the $1000 extra cost. Restaurants: Indian - loved it here. We eat Indian food at home a ton and it was on par with a good Indian restaurant in BC. Steakhouse - great steak. Had the filet. Probably the best piece of meat I have ever had at an AI. On par with a steakhouse like the Keg. The rest of our dinner there was very average. Italian - don't bother. All 4 of us were very disappointed with the meal. All of us orders something different. Mexican - food was good. Nothing spectacular, but worth trying. Tepanyaki - Average food, but a fun experience as long as you get a seat at one of the grills. I believe you would need a reservation to get a grill seat, or get lucky. Look into it right away. We booked our second day and first available time was our last night. Buffet - disappointing overall. Buffets are never all that exciting, but this one was exceptionally blah. Whenever possible, have something cooked fresh (stir fry, meats, etc.). That is one plus tmfrom the buffet, there are several grill stations where you can have your food cooked for you. As a general rule, I try to avoid any mystery dishes sitting under heat lamps. I have never been really sick from the mystery dishes, but I find I spend a lot more time in the washroom when I venture away from the fresh cooked food. If you like a basic breakfast (eg. eggs on toast) you'll be very content. Be sure to get your eggs cooked fresh instead of getting them from the chafing (spelling?) dishes. Quality is worth the 2 min wait. Also, tip the cooks. They (along with the house keepers) are by far the most appreciative of the recognition. The bartenders and pool/beach servers almost seem to expect it, which is also fine, as they work hard too. But the smile $5 brings to a cooks face each morning is worth every penny. Bars - HUGE disappointment. Drinks are fine. Limited spirit selection. Really good beer selection (Coors light, dos equis light, red, dark and Sol. My issue with the bars, most notably the lobby bar, was how long it took to get a drink. I waited as long as 20 min standing at the bar waiting to be served. This isn't the bartenders fault, they're doing their best. The resort needs to have more people working the bar and could use a few more servers working the pools during the day and the lobby at night. Entertainment - shows were pretty typical of an AI. I found it difficult to watch the Michael Jackson show. I think it's time we move on from MJ. Sure, his music is iconic, but he was a monster and should stop being idolized on stages across the world. The rock show was a lot of fun. Not my kind of music, but the band was good, and it was raining at night, so they moved the show into the lobby, where the setting was quite intimate, and all the kids had a dance party right out in front of the band. Beach: the resort is not surrounded by existing resorts, but there is a ton of building going on, on either side. You can walk all the way down to the moon palace resort toward cancun, which took about an hour one way. You could keep going, but not sure how far. Toward Puerto Morelos, you can't go quite as far. Location: only about 20 min from cancun airport. About the same distance from the airport as the cancun hotel zone. Other notes: The beds are claimed to be eurotop mattresses on the website. They are not. I would say just slightly above average for an AI resort. But not what we have seen at other 5 star resorts (Excellence, NOW). To clarify, the Royalton is not a 5 star. It would be a 4.5 as it is missing premium spirits and 4 star Canadian/American hotel quality bedding (eg. Westin/Hyatt) The wristbands have an RFID chip that acts as your room key. First I have seen this and loved it... No more checking your pocket for your key 20 times a day No towel cards. Another nice perk, but seems to be a trend at all resorts we have been to the past few years. There is a 2nd diamond club lounge on the first floor of budding #5 that has snacks and a very limited cocktail selection. You can also check out there I believe. You can get $1 bills from all of the reception areas for tipping. The resort has WiFi everywhere. This is also pretty standard these days (from what I have seen). It's a bit spotty the further you get away from the buildings. Not sure if it works on the beach. Yes, there is a seaweed problem. But there is everywhere on the coast. They do their best to keep it cleaned up. You can rent a hobie cat to sail for 30 min or 1 hr if there is 2 of you. They only let you go 200yds off the beach and left and right to the edge of the resort. This makes for a pretty boring ride with a TON of turning. Also costs $5 per ride. Lounge chairs are all padded and comfy If you want a good spot by the pool, get out to reserve your seats no later than 7am.there are signs everywhere saying that you can't reserve chairs, but it is never enforced. By 10am, if you don't have a spot, you'll have a hard time finding a good spot (if the resort is busy) Aside from the very sick baby, we had an ok week at the Royalton, but we won't be back. We don't generally return to any resort because, as they say, variety is the spice of life. If you have specific questions about the resort though, feel free to PM me and I'll do my best to answer your questions.
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This is my first time writing a review. We have been to many all inclusive resorts in various places over the years Cuba, Jamaica, Dominican and Mexico. This resort is by the far the best one. The rooms are clean, the food is delicious, and the drinks, lets just say they will make whatever you want. All the employees were very helpful and friendly especially our waiter for many days by the pool Marcos Vazques Gevonimo. Alex at the omelette station made mine perfect every time. A little tipping goes a long way. Just remember they work hard and long hours in extreme heat for a modest wage. Very family friendly my daughter loved it and wants to go back next year. Tips: no straws here if that matters to you bring a metal one (didn't matter to us) towels are not available until 8am for holding chairs (signs say don't but everyone did very early 6:30am) no reservations for restaurants but get there early for Italian not really worth the long wait to get in Steak house is awesome though.
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Response from Alfonso L, Director General at Royalton Riviera Cancun Resort & Spa
Responded 2 days ago
Dear Liz M Thank you for your posting on TripAdvisor. It is a pleasure to read your comments regarding our service and facilities. We are glad to know that we were able to provide a relaxing holiday you were looking forward to having. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction. Hoping to welcome you once again at Royalton Riviera Cancun. Luxury regards Alfonso Lopez General Manager
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Overall the property and the services were excellent. The Royalton staff were above and beyond helpful and pleasant. You feel safe and welcomed by all the staff! The pools and facilities are well maintained and beautiful.
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Review collected in partnership with this hotel
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PRICE RANGE
$293 - $1,122 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
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Frequently Asked Questions about Royalton Riviera Cancun Resort & Spa
Which popular attractions are close to Royalton Riviera Cancun Resort & Spa?
Nearby attractions include Xoximilco Cancun by Xcaret (3.7 miles), Piston Pueblo (3.2 miles), and Ummagummabar (3.4 miles).
What are some of the property amenities at Royalton Riviera Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Royalton Riviera Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Riviera Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Royalton Riviera Cancun Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Royalton Riviera Cancun Resort & Spa?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Royalton Riviera Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Royalton Riviera Cancun Resort & Spa have an airport shuttle?
Yes, Royalton Riviera Cancun Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royalton Riviera Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Riviera Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, a banquet room, and conference facilities.
Are there any historical sites close to Royalton Riviera Cancun Resort & Spa?
Many travelers enjoy visiting El Rey Archaeological Zone (9.7 miles).