Royalton Riviera Cancun
Carretera Federal 307 Tulum-Cancun Km 332,150, SM31, Puerto Morelos 77500 Mexico
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About
#21 of 46 hotels in Puerto Morelos
Location
4.2
Cleanliness
4.6
Service
4.4
Value
4.3
Travelers' Choice
Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. All of our 1,183 luxurious rooms and suites offer our exclusive DreamBed™ Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Family Resort
Languages Spoken
Spanish
Location
Carretera Federal 307 Tulum-Cancun Km 332,150, SM31, Puerto Morelos 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $10/day
18457Reviews5525Q+A100Room tips
Reviews
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We had a brilliant time at this hotel! The food was amazing and the entertainment was fantastic! The vibe team did so well, we particularly loved both Edgar’s is the hide away pool, one did the fitness in the pool and the other was part of the vibe team. A particular mention for Micheal in the dorado restaurant who always had smile! The room was huge and spacious! The only downsides to our trip was firstly at check in when faced with a rude lady that seemed to be so offended by the fact myself or my partner have never owned a credit card to put a deposit down on the room and didn’t even want to even look at us or smile but we were too excited for our holiday to begin so brushed it past us. Secondly was the guy who had the towels in the hideaway pool, he explained ‘if we looked after him he would look after us’ so he got us a cabana and explained people give him $15-20 for these beds and how the people next to us paid him $15( but later gave their bed away to other people who must have tipped him) so obviously expecting money from us, it felt as if he was creating his own little business by the pool, after to speaking with others around the pool many found him to be quite arrogant and had similar negative experiences with him. However at times there was a lady who did the towels by the pool as she was so lovely and accommodating. These were the only negatives we could take away from our holiday! It was truly fantastic and had brilliant views and food as well as amazing staff in most areas and would love to visit again!…
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
5 out of 5. Jorge Romo provided outstanding service from his recommendations to his personality and quick hospitality! Absolutely amazing and plan to come back and ask for him again to wait on us when our families arrive to join us at the resort. A truly amazing experience!
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I paid for a room with an ocean view but received a view of the children’s play pool. Other than that I have truly enjoyed my stay. From the poolside cabanas to plenty of food and drinks,all is fantastic! But the absolute best part was the gym and free classes. I took two classes with killer George that were amazing! The HIIT class and the kick boxing classes were amazing!!!! If you ever visit the property, take killer George’s class. He will not disappoint and you can enjoy a guilt-free all inclusive vacation!!!
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We celebrated our anniversary here for our last night at the resort. Miguel, our server, took the best care of us! Eddie, the chef, offered to cook a special menu just for us! The food was absolutely amazing. Perfect service all the way. 10/10!!
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Propietario at Royalton Riviera Cancun
Responded yesterday
Dear Traveler, Thank you for choosing Royalton Riviera Cancun for your recent vacation and for taking the time out to share your experience with us. We are elated to view your comments highlighting our beautiful resort and the hospitality of our hosts It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. Regards, Jorge Martinez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
*food is not good, no AC is ever running in restaurants which makes it smell inside and very uncomfortable to eat while sweating, service is extremely slow *lots of bugs, be ready if you have allergies *the AC in the room is controlled by the hotel, you will not be able to change the temperature
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Do not stay in this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Propietario at Royalton Riviera Cancun
Responded yesterday
Dear Traveler Thank you for your detailed review alerting us of your experience in various areas of our resort. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. We can assure that the reported issues do not represent the true culture and tradition of service at our resort. Rest assured that this feedback will be shared and discussed with the relevant teams to improve on the overall vacation experience at our resort. I hope you can forgive these inconveniences and not let it taint your view of our brand. Please allow us another opportunity to deliver a vacation better than the last. Regards, Jorge Martinez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this 2 week holiday with relatively short notice due to some family Illness. Given we were restricted with dates ( we needed one of the weeks to be in the UK half term) and that there were 14 of us, we knew we may have trouble getting our first choice. However, booking with TUI, a reputable company who advertised this resort as 5 star platinum, we thought we would be ok. As seasoned travellers who have travelled to genuine 5 star resorts, this most definitely was not one. We read loads of reviews and the bulk say excellent and so we thought anything negative was just people being fussy. Had it been advertised as a 3 or 4 star we wouldn’t have had the expectations we did. ROOM My husband and were in room 9114 which is a swim up room. It was large with a fab shower and spa bath. Room cleaned well, often later in the day, and stocked up with whatever we needed in the fridge. However other members of our party who were also in block 9, facing out to children’s pool, sometimes did not get cleaned or fresh towels unless a call was made to reception. We pre booked our room via the TUI guide and having read reviews chose pool facing rooms as we read those guests in rooms facing the mangroves were bitten a lot and we could see evidence of that round the pool with some people smothered in bites. We bought 4 x plug in insect repellents as well as a bug zapper for the room from Amazon. Thankfully we only got a couple of bites at the end of the holiday, but that was out and about when we forgot to use our Jungle spray. I would recommend taking some repellent and anti bite treatment in case. As Brits we missed tea. You could get some at breakfast but it was hit and miss. Only a coffee machine in room which heated water but took forever so take a travel kettle and your own teabags and you can then get fresh milk from the buffet to keep in fridge. There is an iron and hairdryer and umbrella in room but again not in all rooms so just ask. I’ve read reviews saying people can smell mould but not sure if this was the mangroves which gave off a pungent smell especially after any rain. RESTAURANTS The Zen restaurant has 2 parts. One with Teppanyaki and another part with more noodles and other meats etc. both were amazing. The steakhouse was also one of our favourites. Buffet food in evening was variable with some good nights and others less so. We had several children with us and wherever we went they were very accommodating and provided alternatives such as fries, nuggets, pizza etc. Two main gripes. Firstly there was no air con in any restaurant. The steakhouse especially was stifling. Also we witnessed tables left empty with queues outside, not sure if this was short staffed or a push for money. When we went to make a reservation each day for 14 people, which we understand is a stretch, we were told there was no availability. However, when my husband asked if we could buy any wine they were able to fit us in. Premium wine ended up costing us up to $150 extra each meal. We had no choice as we had youngsters that needed a reasonable mealtime but also we wanted to be together. The TUI party evening at Armadillos was great with amazing food and entertainment so please go if you get chance. ENTERTAINMENT Some good nights including fire show on the beach and some of the dances. Great vibe in the evening with a central place round the pool where everyone congregated with great music. Some days round pool were more quiet than others. Not a great deal for teenagers but splash pool entertained the little ones. TIPPING CULTURE This was on a whole other level. When you’re paying all inclusive you don’t expect to tip on this level. Tips should be to recognise good service not to actually just receive a service. We obliged as we witnessed some excellent service especially 2 of the pool bartenders who worked tirelessly all day to support our large party round the pool. Nothing was too much trouble and Jose and Noe were excellent. However, the tipping was endless so be prepared if you don’t want to wait a long time for service. ENVIRONMENT This hotel was very tired and rundown. The main lobby and spa were first class (recommend the couples massage) but the state of the pool near the kids pool was terrible. We saw at least 10 people slip and fall. The concrete is sloped and cracked and like ice when wet. We took to wetting towels and putting down by our beds in front of the pool to stop us slipping while getting in and out of pool. A matter of time before someone is seriously injured. Would not be allowed this in UK. ILLNESS By far our biggest issue. All but 1 of us got diarrhoea. This lasted several days and caused stomach cramps and passing basically what was like yellow water. We only had 4 nights where the whole party made it through dinner at night. There was some vomiting but mostly upset stomachs. We believe it wasn’t contagious as there were a good few days been members of our party getting it. Two of us are nurses and believe we’ve been exposed to contaminated food or water. It ruined our holiday. We’ve logged this with TUI Reps but they said no one else had complained when in fact we’ve seen reviews to say others had reported it. Rushing to the toilet several times a day and overnight left us exhausted. We were told to see a Dr which would have cost us $200 each so we just tried to treat ourselves which cost a fortune ( see below) SHOPS BE PREPARED !!! A packet of x 6 Loperamide (Imodium) cost $18!!! This with a packet of Ibuprofen, a packet of Skittle sweets and a large packet of Cheetos cost $55!! Please bring plenty of medication and any snacks as the cost of things here is extortionate!! GENERAL BE warned that on arrival they provide a wrist label which is essentially a small disk on string which is then tied roundyour wrist. It allows you to gain access to your room via swipe which is handy but we were told that if it was lost it would cost you $95 per day for each day left of your holiday so please keep an eye on kids wrist bands and that they stay secured. Also a tax for leaving the hotel as well as Mexico so it all adds up. We booked a Catamaran trip which we loved but on top of this cost you have to pay a maritime tax too! FINAL THOUGHTS Absolutely not 5 star and given the money we paid on top of hidden charges, tipping, cost of items in shops I would look to pay more money to stay somewhere better. We ideally wanted the Royalton Splash next door but there was no availability, and upon talking to others on day trips, they had a much better experience. We enjoyed the weather and quality time as a family but feel this resort was not accurately advertised to us and feel let down by TUI and we will be writing to them. Clearly others have had a different experience but I think we weren’t the only ones to feel let down.…
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Take plenty of painkillers, anti diarrhoea meds. Sun lotion, snacks etc. all cost a fortune here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from General Manager, Owner at Royalton Riviera Cancun
Responded yesterday
Dear Traveler Thank you for your detailed review alerting us of your experience in various areas of our resort. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. We can assure that the reported issues do not represent the true culture and tradition of service at our resort. Rest assured that this feedback will be shared and discussed with the relevant teams to improve on the overall vacation experience at our resort. I hope you can forgive these inconveniences and not let it taint your view of our brand. Please allow us another opportunity to deliver a vacation better than the last. Regards, Jorge Martinez General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely place, perfect for relaxation and a nice drink! Nelly is my favourite in sports bar, perfect service beautiful smile and always a pleasure !! Lovely food whenever you need and perfect atmosphere for the sports!
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Propietario at Royalton Riviera Cancun
Responded today
Dear traveler. Thank you for choosing Royalton Riviera Cancun as your ideal vacation destination. We are thrilled to know that you had an incredible stay with us. It will always be a pleasure to welcome you at Royalton Riviera Cancun. Best regards Jorge Martinez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service was great … Ivan my waiter gave me great service took care of me from beginning to end he needs a raise … we need more waiters in the like this at every restaurant…. Didn’t have to wait on nothing and he gave me nonstop service while servicing other people …. I will be coming back to agave because of him
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Propietario at Royalton Riviera Cancun
Responded yesterday
Dear Traveler, Thank you for choosing Royalton Riviera Cancun and for taking the time to share your experience with us. We are thrilled to learn that your holiday with us was an enjoyable one and thank you for your highlights of our hard-working hosts and all the aspects that played a part in this success. It was a pleasure hosting you, we thank you for your perfect rating and eagerly await your return. Warmest Regards, Jorge Martinez General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ivan at Agave... wow!!! This guy is amazing!! I would really come back just to laugh, talk, and receive his service. Ivan took really good care of my family and I, and I even got his work schedule so I can come back to visit him. He is hands down the best waiter in the entire resort. When you visit, find Ivan at Agave, and tell him Big Blue sent you. Thanks Ivan
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Propietario at Royalton Riviera Cancun
Responded yesterday
Dear Traveler, Thank you for choosing Royalton Riviera Cancun and for taking the time to share your experience with us. We are thrilled to learn that your holiday with us was an enjoyable one and thank you for your highlights of our hard-working hosts and all the aspects that played a part in this success. It was a pleasure hosting you, we thank you for your perfect rating and eagerly await your return. Warmest Regards, Jorge Martinez General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is good. Bar staff, especially Mely is amazing!!! Recently been to Italian and steakhouse and service was good. Pools are good and enjoying the sunshine. Haven’t wandered down to the beach yetZ
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Propietario at Royalton Riviera Cancun
Responded yesterday
Dear Traveler, Thank you for choosing Royalton Riviera Cancun and for taking the time to share your experience with us. We are thrilled to learn that your holiday with us was an enjoyable one and thank you for your highlights of our hard-working hosts and all the aspects that played a part in this success. It was a pleasure hosting you, we thank you for your perfect rating and eagerly await your return. Warmest Regards, Jorge Martinez General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$277 - $413 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
840
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Claim Your ListingROYALTON RIVIERA CANCUN - Updated 2023 Prices & Resort Reviews (Riviera Maya, Mexico - Puerto Morelos)
Frequently Asked Questions about Royalton Riviera Cancun
Which popular attractions are close to Royalton Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (3.8 miles), The library (2.3 miles), and Piston Pueblo (3.3 miles).
What are some of the property amenities at Royalton Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Royalton Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Riviera Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Royalton Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Royalton Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Royalton Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Royalton Riviera Cancun have an airport shuttle?
Yes, Royalton Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Royalton Riviera Cancun have airport transportation?
Yes, Royalton Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royalton Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, a banquet room, and conference facilities.