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We stopped here to spend 3 days in the Mayan Riviera. Room was nice. It had everything we needed. Even a small kitchen. Right off the main road so we could see all the action that would happen downstairs. I would avoid the restaurant and...More
1 Thank ladetres
Response from Jackie P, Gerente at Hotel el MoroResponded 2 weeks ago
Thanks for your preference.
We are happy that you have like our hotel, however your comment regarding the restaurant we must clarify.
The restaurant at our property is NOT named EL NICHO.
Our restaurant was closed becuase of the street works that goverment...More
Great hotel, clean close to the beach that's a couple of blocks away. Lot's of restaurant's close by and a little wine bar that's just down the street from them. Also staff were friendly and always there for advice!!
Our room was booked for just one night. While the A/C unit made noises, it did not work and it was a miserable sweltering night. One son even slept a part of the night on the cushions on the ground with the refrigerator door open...More
Response from Jackie P, Gerente at Hotel el MoroResponded August 6, 2018
This is the Manager.
Please kindly send me the name of your reservation, non of my guest in the last 4 days has had a bad experience.
Regarding the charges NON of the confirmed reservations of any OTA chanel or Website are charged...More
We chose Puerto Morales based on proximity to Cancun airport for an overnight stay, and chose el Moro on the basis of reviews- it didn’t disappoint which was great as we ended up staying two nights. The rooms are spacious and well painted with choice...More
1 Thank Wendy M
Response from Jackie P, Director de Recepción at Hotel el MoroResponded June 5, 2018
We are so glad you liked our little hotel.
Come back soon.
Was pretty much exactly as expected. Clean rooms, working AC, and kitchenettes. The pool was clean and the restaurant was decent. The reason to stay here is that it is very centrally located and affordable. This isn't a place with lots of bells and whistles,...More
1 Thank Alan Z
Response from Jackie P, Director de Recepción at Hotel el MoroResponded July 23, 2018
We appreciate your visit. Thanks for the preference. Come back soon.