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Hotel el Moro

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Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
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247 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Ok to stay on a budget, you wont find luxuries in here but all whats needes. We stayed on one of the master suites with 2 queen beds and a futon, you get a table, 4 chairs and a kitchenette with all needed to cook a meal. Skillets knife a small gas stove, sink, china and silverware for 4 people... More 

Helpful?
Thank EVANGELIONHD
Sarnia, Ontario
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Once again my favourite boutique style hotel in the entire Yucatan. The staff, especially my friend Miguel, are top notch, very helpful, accommodating and service oriented. The rooms are nicely appointed to meet your expectations, spotlessly clean and well equipped including a room safe. The onsite restaurant offers a full menu and the food is good. This hidden gem is... More 

Helpful?
Thank Denis-in-Sarnia-Ont
Boynton Beach, Florida
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed May 21, 2016 via mobile

I stayed here waiting for family to arrive and stay in Playacar. This was a great spot to stay. There was a restaurant in the front. The room was a good size and had a safe. There was a refrigerator and tv. TV worked but there was no cable or stations. It's a short walk to the center of town... More 

Helpful?
Thank wherewegoing2next
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 10, 2016 via mobile

We just checked in today but so far we're very happy with the place. The accommodations are nice, the price is right, and it's in a great location, close to just about everything you could want. But the real jewel of this place is Israel. He helped check us in and got us set up with a lot of things... More 

Helpful?
1 Thank Angryzen1
Waltham, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 30, 2016

I love this place and come back every time I am in the Yucatan!!! The Taco place (Tacos.com) a few doors down has the best freshest tacos around! Coffee shop in the center of town is fabulous and the small town feel makes you want to stay!!! Rooms are great ~ staff are accommodating and the community is perfect!

Helpful?
1 Thank AnnC1969
Toronto, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 22, 2016

the staff and manager were very helpful and accomodating/ The room was exactly as advertised. the garden and pool area was very well maintained. the roof deck was very comfortable and a great place to sit and view the ocean and town. we will make this hotel a part of our plans every year on our way to or from... More 

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1 Thank anne272727
Blowing Rock, North Carolina
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 7, 2016 via mobile

This was a brief stay for one night before the fly out from Cancun. This is a darling boutique hotel with full or continental breakfast, pool and great internal garden in the midst of all Puerto Morelos has to offer. We booked on line on the company website to secure the reservation. Only to find that if you walked in... More 

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Thank Blooms4you
Plymouth
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 3, 2016

We've just returned from a two week stay at this lovely hotel, perfectly located for the town and beach, and a few minutes walk from a great selection of good restaurants, all with different attractions. It was recommended to us and booked by our dive centre (Wet Set) and lived up to all our expectations. The gardens and pool area... More 

Helpful?
1 Thank je9341
Gothenburg, Sweden
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 27, 2016

The internet booking site didn’t work properly, but we managed to book via email. When we arrived they didn’t find our booking, but it ended up with us being upgraded from a Single Deluxe (which is a double room) to a Junior Suite (which is a double room too). The room was lovely. So was the rest of the hotel... More 

Helpful?
1 Thank EOEST
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear EOEST: I was glad to hear that the reservation problem was solved and that there was a happy end to your experience. We are growing and catching up in technology. We recently installed an online reservation system in our web page and there were some problems that we have solved. Unfortunately, your reservation may have been in that period... More 

Brooklyn, New York
1 review
2 of 5 stars Reviewed March 16, 2016

We figure the hotel look good and the room are nice, as soon as we pay the stuff ignore us and did nothing regarding the none working A/C. The mosquito bypass the broken net and gave us full attention. Shower and toilet smell like sewage. For 1200 $MX /night you can get much better that. Breakfast *** WIFI / Internet... More 

Helpful?
Thank I M
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear I M: Your observations make us review our service procedures and maintenance schedule so that this bad experience do not happen again. We are proud of our friendly, respectful and prompt service to our clients. But it seems that we fail this time. All air conditioned equipment is continuously maintain because we live in a very hot humid environment.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. ... more   less 

Additional Information about Hotel el Moro

Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $54 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 10
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#1 Best Value Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
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