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Hotel el Moro

Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Ak ab al Spa
    0.1 mi
  • 2 star hotel
  • Free Wifi
Reviewed 1 week ago
A Little Disappointed after 5 Years
We have been visiting Puerto Morelos for five years now and just... more
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262 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Reviewed 5 days ago NEWvia mobile

Made a reservation with El Moro in Puerto Morelos, MX by phone. The person (owner) took all out infp including credit card number and said our reservation was good. When we arrived on time mid-morning on the day of our reservation, the owner said he was sorry, but he sold our reservation. Sorry, but I can't report on the rooms....

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Helpful?
Thank John S
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear John S: Thanks for your time and review of our services. We are sorry that changes in our reservation system has caused you a bad experience with our service. Room reservations through our web page has priority over other any other method of reservation (e.g., telephone reservation). Reservations via engines such as Expedia and others are delayed a few...

Rochester, New York
Reviewed 1 week ago

We have been visiting Puerto Morelos for five years now and just love the relaxed and local feel of this village. Hotel el Moro has been our go to every year for its small European-like atmosphere and friendly service. Most rooms are very lovely and clean with a nice outside porch or balcony. We make our reservations in advance, request...

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Helpful?
1Thank dianebrinkman13
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Dianebrinkman13: We are very disappointing for our performance as host for your vacation. Although we are trying to improve our web page and its reservation system, this is not an excuse for your problems with our service. We have found small problems in it, such as the room assignment that you had. We are continue fixing and adjusting our...

Bend, Oregon
Reviewed 1 week ago

Our family of 4 stayed here in December 2016 for 5 nights. We immediately fell in love with the hotel, the staff and this sweet town. It is very close to Cancun in terms of the drive down the highway, but light years away in terms of everything else. Small town, uncrowded beaches, gorgeous water, fantastic reef. Great restaurants, friendly...

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Helpful?
Thank Judy C
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Judy C: We at Hotel el Moro thanks you for your time and effort to write us a review. We are glad when we hear that we meet our guests expectations. As you nicely describe Puerto Morelos is a great little town that offers a quiet, friendly ambiance to have a relaxed and nice vacation. Indeed is the beach,...

Reviewed 1 week ago via mobile

OMG I love � this place. I stayed there for 2 wonderful weeks with my family and the service was excellent, the rooms helper, our sweet Edna always treated us very well. My father was sick and everybody in the hotel was worried about him, especially Pablo. � And also they called the ambulance for us �. I totally recommend...

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Helpful?
Thank Lida76
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Lida 76: We all at Hotel El Moro are happy to know that you had a nice staying with us. We wish you and hope that your father is well and enjoying all of you, his wonderful family. We also hope to see all of you again to enjoy the sun, beach, and the friends that you and your...

Tunkhannock, Pennsylvania
Reviewed 4 weeks ago

Hotel el Moro is located a half block from Puerto Morelos central town square. It's a block and a half from the town's main pier. It is reasonably priced, and if you take one of the ground floor units, they are quiet and pleasant. (We moved from a very noisy upstairs unit blasted by sound from nearby music venues.) Great...

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1Thank MarkusRobinson
Gold Beach, Oregon
Reviewed December 9, 2016

We spent 3 nights at this little gem. The staff are wonderful, the rooms very much to our liking and the grounds are also. We would stay there again. Israel will take you on a wonderful cenote adventure.

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1Thank JulieyJeff
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear JulieyJeff Thanks a lot for your time to write a review of our services. We are also glad to hear that your staying with us was a nice experience. Our services include now not only the rooms and restaurant but also transportation and tour services so that you had the opportunity to visit all the beautifull archaeological, nature and...

Dehradun, India
Reviewed December 3, 2016

This charming hotel just one street up from the beach is a great place to stay. It is comfortable and service is wonderful. The manager is very helpful with travel arrangements. The little port town is not as crowded as other towns along the coast and has a nice beach, great for walking.

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1Thank annesophie001
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear annesophie001: We at Hotel el Moro thank you for your time to write a review of our services. As you indicates, the town of Puerto Morelos is unique in the Riviera Maya because of its quiet, friendly ambiance and all the beauty and interesting archaeological, nature and tourist surroundings. We are happy to know that you had a nice...

Reviewed October 22, 2016 via mobile

Great location staff was great the pool was nice and clean . Cable went out a few times they took care of the problem. Just a block from shops and restaurants. Just 30 minute drive from cancun or play de carmen great seafood and water tours

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2Thank Tony A
Slingerlands, New York
Reviewed October 5, 2016

Stayed just one night in a basic room on the 3rd floor. Though the hotel is located one block from the town square, it wasn't particularly noisy. The hotel was quaintly decorated with lush gardens outside and a nice pool out back. The room had internet and tv, as well as great air conditioning. The decor was in the typical...

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1Thank Barb N Gary P
Reviewed September 28, 2016

We stayed at the hotel for 5 nights before heading to Playa Del Carmen. Had never been to Puerto Morelos before so wanted to choose a hotel within walking distance to everything. The hotel was very cute and clean, and the staff was great. I loved the little pool and the wonderful lush garden surrounding it, full of little birds...

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Helpful?
5Thank 19Keys
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Breakfast included
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. ... more   less 

Additional Information about Hotel el Moro

Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $76 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 10
Reservation Options:
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#1 Best Value Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Hotel el Moro staff and other travelers.
9 questions
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Questions? Get answers from Hotel el Moro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We experienced a very loud & continous TV from an adjacent hotel on the second floor. I think it's a crap shoot.”
 of 5 bubbles dianebrinkman13, 1 week ago | Read review
“Loved our second floor balcony room.”
 of 5 bubbles JudyC_12, 1 week ago | Read review
“no elevator so third floor is a good hike up”
 of 5 bubbles annesophie001, Dec 3, 2016 | Read review
“No elevator and lots of stairs unless you are on the ground floor, but very doable. Rooms not directly on the street would be a bit quieter.”
 of 5 bubbles BarbNGaryP, Oct 5, 2016 | Read review
“Master suites face the road, sun comes in early but you have ocean views, better views in third floor master suites.”
  • Sea view from room 14 balcony
  • Room 14
  • Room 14 view master suite top floor
  • Top floor master suite view
  • Room 14, kitchen.
 of 5 bubbles 19Keys, Sep 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question