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Hotel Marina El Cid Spa & Beach Resort

Travelers' Choice award winner
GreenLeadersPlatinum level
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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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5,863 Reviews from our TripAdvisor Community

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Showing 5,249: English reviews
WALKERSVILLE MD
Reviewed 2 days ago NEW

First time to MX area and wasn't sure what to expect! My husband and I stayed our first week in this resort and the 2nd week 20 miles south at Grand Mayan. Got to say it took a little getting use to as we own timeshare in St Maarten and wasn't use to not being on an island! We missed...

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Helpful?
1Thank DONNAJGRIMES
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: How very nice of you to share your awesome comments and your beautiful pictures on tripadvisor. We are so glad to know that everything was nice during your past stay with us and that you and your husband enjoyed your first all inclusive experience in our Country. It will be a privilege to serve you both again in...

Reviewed 2 days ago NEWvia mobile

Great, clean and very nice people. A little pushy with the whole time share thing but overall I would go back tomorrow in a heartbeat. My kids loved the cliff jump and the HUGE pool, and the entertainment crew made it fun for the whole family.

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Helpful?
Thank Scott Y
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: It is great to read that you had a good time during your past stay in our resort It is always very rewarding for us to learn that we could accomplish our goal to offer your family an excellent experience. We hope to have the oportunity to serve you again in the near future and thank you again...

Iowa City, Iowa
Reviewed 2 days ago NEW

Being a "first timer" I wasn't sure what to expect at an "all inclusive". I was not disappointed. For the dollars we spent to secure our reservation here and flights which also included transportation to and from the airport it was definitely worth it. We obtained our reservation through Costco. The grounds were spectacular, the employees were gracious, kind and...

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Helpful?
1Thank Pjbo1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We certainly appreciate your comments and thank you for recognizing our efforts to please our guests. Your review encourage us to never forget or ignore our guests needs and comfort during their stays in our resort. Thank you also for your kudos for our staff, we always share these comments with them. Please visit us again amigos, we...

Trail
Reviewed 2 days ago NEW

Bladimir and Julio provided great bar service at the jacuzzi area! Mediterranean restaurant was absolutely wonderful, it is very classy, food was delicious and service was great. Extremely disappointed WiFi was $15.00 a day, could be a huge consideration when planning our next vacation destination.

Review collected in partnership with this hotel
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Helpful?
1Thank stefanocS3373BL
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your comments and for your stay with us. We are glad to know that you enjoyed your holiday with us and thank you also for your feedback. We are always very attentive to the feedback from...

Cambridge, Canada
Reviewed 2 days ago NEW

We are very much looking forward to our next stay at El CId. When we return in September/October 2017 we are bringing my parents as I know they will love the resort just as much as we did. It was such a fun week. Food was fantastic and staff was awesome. We will definitely request David as our Butler again...

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Helpful?
1Thank Erin H
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: Your positive comments are very appreciated and valuable for us. We are looking forward also to your next stay with us and you will have a happy holiday once again. David and all our team is already waiting for you. See you soon amigos and kindest regards from all the staff of El Cid!!

Long Island, New York
Reviewed 3 days ago NEW

This was our first trip to Mexico & after searching many inclusive hotels we decided on El CID. It had amazing reviews & they were spot on. This was one of the cleanest hotels we have been to. The food was outstanding, bartenders made super tasting drinks. The staff was the friendliest,warmest, must helpful people we have come across in...

Review collected in partnership with this hotel
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Helpful?
1Thank RaadKh
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: It was so nice to read that you had a great stay with us and were happy with our services and facilities. Thank you also for taking the time to share your experience with the world. We hope to have another oportunity to serve your family again in the near future and thank you again for your comments...

Cincinnati
Reviewed 3 days ago NEW

My wife Colleen and I are members of this resort. We travel there for a few weeks every year. As always, the staff was friendly and accommodating I would recommend this resort to anyone. As always, a few things could have been better. The first week the resort was very full. It was difficult to get a chair by the...

Review collected in partnership with this hotel
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Helpful?
1Thank john g
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear Members: I wish to thank you for your great comments and for being already a Member of ECVC. It was so nice to know that you and your wife spent two relaxing weeks with us. Thank you also for your feedback that help us always to improve and offer the best to our members. Thank you again for your...

Conway
Reviewed 4 days ago NEW

Make dinner reservations with concierge right after check-in for best chance of getting an earlier seating. They have menus for each restaurant & you can reserve for multiple days. This was my 2nd stay here. Accommodations are very nice and all staff are so friendly. I'm looking forward to returning in the future. I like taking the walk into the...

Review collected in partnership with this hotel
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Helpful?
2Thank Gonzzo13
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We are so glad to read that you really enjoyed your second stay with us. Thank you also for sharing your comments on this site and for your compliments for our team. We look forward to serving your family again for third occasion in the near future and thank you again for posting your review and for your...

San Diego, California, United States
Reviewed 4 days ago NEW

We arrived Sunday Morning and left Thursday afternoon and had a great stay. Pros: In general the facility is gorgeous, well maintained and situated just a few minutes from the center of Puerto Morelos Our room had a view of the Pool and the ocean. There are 5 restaurants and the food was great. The best restaurant is Alcazar which...

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Helpful?
4Thank Brian H
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We certainly appreciate your kind comments and thank you for selecting Hotel Marina El Cid Spa & Beach Resort. Thank you also for your positives and for your feedback that is basic for us and help us to offer the best to all our guests, please accept our sincerest apologies for the lack of attention with your butler,...

Prince Albert
Reviewed 4 days ago NEW

Great resort. Excellent staff - very friendly. Smaller resort easy to get around. Very clean and well manicured. Loved the food in all the restaurants. We preferred the breakfast buffet in the Italian restaurant - less crowded great selection. We preferred the infinite pool and sitting under the palapa on the beach. Ocean water is not the best, very rocky....

Review collected in partnership with this hotel
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Helpful?
2Thank T2043UZraymondm
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: It is great to read that you had a great stay with us and enjoyed everything that Hotel Marina El Cid Spa & Beach Resort has to offer. All our staff do their best to exceed our guest's expectations and to keep our public areas and beach on the best condition possible. Thank you again for your trust...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $242 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travelers.
872 questions
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Buildings 18 and 19 are close to the family pool (can be noisy at times)”
 of 5 bubbles Pjbo1, 2 days ago | Read review
“Water in the shower didn't stay a consistent temperature. ”
 of 5 bubbles stefanocS3373BL, 2 days ago | Read review
“Many of the rooms have DVD players. If you bring your own movies, you might want to consider bringing your own player. Because of regional licensing issues, we couldn't play most of our movies.”
 of 5 bubbles 676johng, 3 days ago | Read review
“Staff was very prompt bringing requested soft drinks & water for our fridge, as well as more soap & towels when requested. Staff was always polite. Our room was kept very clean.”
 of 5 bubbles Gonzzo13, 4 days ago | Read review
“We love staying by the infiniti pool. We paid a good amount of money to upgrade to that area this year and were not warned of the construction noise that began at 7a each day and lasted until 6pm. The only solution we were offered was to move to a different room across the resort (and have to pay for the nights we were by the infiniti pool). We have had to move rooms before and it is a huge hassle. We asked to speak to a manager of the front desk and returned for 3 days in a row, but he was never available. This was the one downfall of an otherwise good trip - it would've been nice to have been warned or treated better as a loyal customer. ”
 of 5 bubbles EmilyB453, 4 days ago | Read review
5 of 5
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