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Hotel Marina El Cid Spa & Beach Resort

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Boulevard El Cid Unidad 15, Puerto Morelos 77580 Mexico
4 people have started booking this hotel
Expedia.com
$293
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Free cancellation until 05/26/22
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$316
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$141
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Booking.com$431
Hotels.com$293
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Traveler (6967)
360
Panoramas (14)
Pool & Beach (2028)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 05/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Marina El Cid Spa & Beach Resort
Updated 05/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 46 in Puerto Morelos
Location
4.1
Cleanliness
4.6
Service
4.4
Value
4.3
Travelers' Choice
GreenLeaders Platinum level
Enjoy an alluring all-inclusive experience in an authentic escapade. Well-known for its family-friendly environment and redefined pampering, Hotel Marina El Cid Spa & Beach Resort provides splendid accommodations, services and amenities in a picture-perfect setting. Enjoy the upscale services available such as full-service marina and sportfishing fleet, Mayan inspired spa and activity programs for all ages in the Kids and Teens Club. The resort grants guests a more conveniente, yet equally espectacular alternative to the larger hotels in the Riviera Maya. Wether you are seeking an intimate or an adventurous retreat, this Caribbean paradise will make for the perfect escape.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Children's television networks
Parking
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Harbor View
Languages Spoken
English, Spanish
9199Reviews1919Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
paniecj wrote a review Today
Sparwood, Canada2 contributions1 helpful vote
The resort is very nice, pools are great but there is limited shade. Adult pool has no shade at all. Staff are friendly but there are obvious staffing issues. Platinum package was pretty useless, maybe helped with reservations (butler). Platinum lounges were closed, jackhammering for hours. I know repairs have to be made, but.... No sit down (served) breakfast or lunch, all buffets. The Delores pavilion had choice but most were below average. Restaurants were ok, Alcazar was good. Pools are spectacular. Teen pool was great for teens. Infinity pools overlooking ocean were spectacular, but limited shade. Umbreallas won't move, so everyone does the deck chair shuffle every 20 minutes. Beach area is non existent. Staff were friendly but there were obvious shortcomings, they are trying. The people in general are wonderful, love that about Mexico. Too many other choices for us to return. 3 star.
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Review collected in partnership with this hotel
Date of stay: May 2022
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tucmtl wrote a review Today
Philadelphia, Pennsylvania1 contribution
First thing there staff were so nice. Every morning after lunch we go into the room and room is ready, everything is in right place. We really enjoyed there live lunch. Make sure to do the reservation for every night diner and you have to do that every morning. My one and half year daughter really enjoyed the pool, Also they had pool party every few days. It gets quite after 10 so you can go on beach side and enjoy your late night sky view with wave sound. They make strong margarita lol.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded today
Dear guest, We sincerely appreciate your kind comments about your stay at Hotel Marina El Cid. We found very rewarding to learn that we have been succesful in providing great service and accomodations. This is your home anytime! Sincerely,
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Vinod V wrote a review Yesterday
1 contribution
Other than the beach area , which was too small, smelly and full of rocks, the whole resort is an excellent place for relaxed vacation and good food. But if you like to swim in the ocean or enjoy the sandy beach walks, then this is not for you.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded today
Dear guest, Thank you so much for your recent visit, your preference and your kind comments. It is great to read that you had a very enjoyable stay and that we were able to fulfill your expectations. It will be great to have another opportunity to serve you in the near future. This is your home and we hope to see you again very soon! Cordially
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William C wrote a review Yesterday
1 contribution
+1
Amazing stay at El Cid Marina with the family! The staff was awesome and very friendly and made our trip all the better. Rodrigo, Noe, Victor, Juan, Alberto and Luis were always on top of it and took care of us! The fun club was also a blast, we absolutely love the crazy hour activities! Amazing stay and we will be back!
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Date of stay: May 2022Trip type: Traveled
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded today
Dear guest, It is a great pleasure to read that your recent stay at Hotel Marina El Cid resulted in a pleasant and unforgettable experience for you and your family. We are pleased to know that you found the fun and relaxation you were looking for and we hope to have the pleasure of serving you again in the near future. This is your home and we hope to see you again soon. Best regards
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Adventurer748878 wrote a review May 15
1 contribution
My only complaints are... It was very difficult to get dinner reservations. We went to Mexico and could not even eat at the Mexican Restaurant while we were there. That was very disappointing! Also, having to pay for internet service is so unfair. We were told that we had to pay for internet service for both phones (like $30 per day per phone) unless we did that vacation owners tour, then it would be $60 for the week for both phones. We were in that thing for 3 hours. We then find out that at the main lobby there is free internet service and other guests (non-members) did not pay what we paid. I really think that if people spend that kind of money to go on vacation they should not have to pay for internet service. I never use my phone while on vacation but had to here for the Covid tests, health assessment form back to the US and airline regulations due to Covid. Otherwise we would not have needed the internet to begin with. I have never been to another resort that required payment to use the internet. That was so disappointing! Otherwise, we loved the resort and the staff are amazing! Would definitely go back but would negotiate the internet issue.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded today
Dear guest, Thank you for staying at Hotel Marina El Cid, and for taking the time to let us know about your visit. We are very happy that you enjoyed your stay and that you have given your comments of appreciation to the staff that provided you with the quality service you deserve, especially Fernando who will receive your recognition. Your opinion and comments are taken into account and are vital in helping us maintain our quality of excellence. Thanks again and we hope to welcome you in the near future to your home, Hotel Marina El Cid. Cordially
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Melinda W wrote a review May 14
1 contribution
This trip was amazing. We went fishing and I caught a Tuna and Mahi. The restaurant made sushi with the Tuna cooked amazing dish. I was able to enjoy some wonderful spa days and love the Hydro Therapy. It was a wonderful relaxing 2 weeks and always the best staff that are so gracious.
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Review collected in partnership with this hotel
Date of stay: April 2022
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded today
Dear Melinda, We feel proud and rewarded to read your comments, and find out that your recent stay at Hotel Marina El Cid was satisfactory, and it became a wonderful experience for you and your whole family. Thank you for your words, your preference and your recognition for the hard work from our colleagues, who deserve our kudos for their quality and excelent service. Looking forward to see you again very soon.
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Ioana C wrote a review May 14
1 contribution
We had an amazing experience being first time at Marina El Cid. Excellent food and service, clean and organized. Best bar crew ever. Mi amigos: Victor, Juan, Rodrigo and Abraham made our stay very enjoyable by looking after us every day.
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Date of stay: April 2022Trip type: Traveled
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded today
Dear guest, Thank you so much for your kind review and for your recognition. Your comments make us feel commited to keep giving a great service and continue improving on every detail in order to maintain the quality and service that characterizes El Cid.  This is your house and we hope to see you again soon!  Cordially
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theschaumbergs wrote a review May 10
1 contribution
The Ruf Bar offered breathtaking views and a great place to relax and meet friends! Our whole experience was outstanding. And if you have any health issues, the golf carts took you anywhere you needed to go. Best customer service ever!
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Review collected in partnership with this hotel
Date of stay: April 2022
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded 6 days ago
Dear guest, Thank you so much for your kind review and for your recognition. Your comments make us feel commited to keep giving a great service and continue improving on every detail in order to maintain the quality and service that characterizes El Cid.  This is your house and we hope to see you again soon!  Cordially
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246herb123 wrote a review May 9
Brighton and Hove, United Kingdom8 contributions3 helpful votes
The staff at reception were so awful. It took us over 4 hours to get to our room and they treated us like criminals trying to get rooms for free. Every guest in the checkin line looked miserable. There was also a protest outside the hotel during our stay for 2 days. The staff were complaining of low wages and having to live on tips.
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Review collected in partnership with this hotel
Date of stay: April 2022
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded 1 week ago
Dear guest, On behalf of all the staff at El Cid, I would like by expressing that we feel sincerely sorry to read that we were not able to fulfill your expectations on your recent visit. You can be sure that we will take your comments as an opportunity for improvement. Thank you so much for taking the time to share your toughts on this plattform. Cordially,
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letssurf2022 wrote a review May 6
Cochrane, Canada1 contribution
The Marina el cid was an amazing all inclusive experience, everything from service to food and amenities. The staff go over and above to make the guests happy. We had a great holiday! The bartenders even remember what drinks you like before you even ask.
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Review collected in partnership with this hotel
Date of stay: April 2022
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded 1 week ago
Dear guest, Our goal is to deliver an experience that can be remembered as an unforgettable time along with your family. We feel expremely satisfied to read that we have been succesful once again with you and your family. Thank you for your kind words and recognition. This is your home and we hope to see you again soon!
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PRICE RANGE
$181 - $480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel marina el cid spa & beach puerto morelos, hotel marina el cid spa and beach resort, marina el cid riviera maya, hotel marina el cid riviera maya, el cid riviera maya, hotel marina el cid beach, el cid puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
428
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Frequently Asked Questions about Hotel Marina El Cid Spa & Beach Resort
Which popular attractions are close to Hotel Marina El Cid Spa & Beach Resort?
Nearby attractions include Aqua Nick (4.0 miles), Croco Cun (3.2 miles), and National Reef Park of Puerto Morelos (1.1 miles).
What are some of the property amenities at Hotel Marina El Cid Spa & Beach Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Hotel Marina El Cid Spa & Beach Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Marina El Cid Spa & Beach Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Marina El Cid Spa & Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Marina El Cid Spa & Beach Resort?
Conveniently located restaurants include Mem AL Mare, Cafe Layla, and Boquinete Seafood & Grill.
Are there opportunities to exercise at Hotel Marina El Cid Spa & Beach Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hotel Marina El Cid Spa & Beach Resort have an airport shuttle?
Yes, Hotel Marina El Cid Spa & Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Marina El Cid Spa & Beach Resort have airport transportation?
Yes, Hotel Marina El Cid Spa & Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Marina El Cid Spa & Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Marina El Cid Spa & Beach Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.