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Hotel Marina El Cid Spa & Beach Resort

Travelers' Choice award winner
GreenLeadersPlatinum level
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Hotel Marina El Cid Spa & Beach Resort
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5,091 Reviews from our TripAdvisor Community

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Showing 4,553: English reviews
Dallas
2 reviews
4 of 5 stars Reviewed yesterday NEW

Beautiful property, friendly staff, delcious food, great drinks! Overall wonderful. We got a free upgrade to an oceanfront room right in the middle of the resort. Premium alcohol (Crown, Absolut, etc.) Omar at the beachside bar is the best!! Rooster helped us book our excursion and threw in free spa massages for our whole family. The only downside is the... More 

Review collected in partnership with this hotel

Helpful?
Thank U33LMchristinap
Kirkland
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great experience, friendly staff, good dinner options, not to crowded, clean resort. Overall it was nice, i would stay here again. I did get sick of the breakfast though, same thing over and over and it was not that great. They should change it up a bit.

Review collected in partnership with this hotel

Helpful?
Thank vladk447
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friend: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your great comments and for your preference. We are so glad to know that you spent a nice holiday in our resort. It will be a privilege to serve you again in another opportunity and thank... More 

Mamaroneck, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned home this past Wednesday from what was a great family trip. The staff are all very courteous and the grounds were great. If I had to give a small criticism it would be the stairs are very slippery as they are made of the same tile that is on the pool floor. The location of the resort provides... More 

Helpful?
Thank Mark B
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: Your positive comments are really appreciated and make us feel proud of our staff. We are always very attentive to our guests reviews and it is so nice to know that all your family spent a terrific holiday with us. We hope to serve you all again soon and thank you again for your kind comments and for... More 

La Grange Park
1 review
4 of 5 stars Reviewed 2 days ago NEW

This was our third visit to El Cid. The most disappointing was we have never had an ocean view which we requested and used extra points to obtain. We purchased a trial time share program. with the intent of purchasing. I believe if you are investing in a membership you should have priority over vacationers purchasing for a visit. The... More 

Review collected in partnership with this hotel

Helpful?
Thank Z323SMvictors
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear Members: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your amazing review and for your third stay in our resort. We are so glad to know that all your family spent a great holiday again. Thank you also for your compliments for our team and for... More 

Everett
1 review
4 of 5 stars Reviewed 3 days ago NEW

The resort is great except for the beach this isn't one of those white sandy beach resorts you cannot set foot in the water there are to many slippery rocks and the whole reserving the restaurant and there empty when you get there and only being able to reserve 2 nights at a time and make sure you reserve early... More 

Review collected in partnership with this hotel

Helpful?
Thank Raquel G
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your kind review and for selecting our resort. We are glad to know that all your family enjoyed your stay with us and thank you also for your feedback that is very important for us and help... More 

Fort Collins
1 review
4 of 5 stars Reviewed 3 days ago NEW

My wife and I took our 13 year old daughter for a quick 4 day trip. Overall we had a nice experience. We were a part of the "Platinum" club, but didn't really see any added benefit or pampering. The premium liquors in the "Platinum"lounge weren't what I would call premium. The staff was very friendly, but there seemed to... More 

Review collected in partnership with this hotel

Helpful?
Thank annajY6200XZ
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: We certainly appreciate your nice review and thank you for preferring Hotel Marina El Cid Spa & Beach Resort. We are pleased that you and your family had a pleasant holiday with us and thank you also for your observations, we are always very attentive to our guest suggestions and we look forward to welcome you again soon.... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Very nice hotel, rooms and bathroom very clean. This hotel and staff is great. The bad is the beach, it had a lot of rocks and seaweed. They clean the sand every morning however, the water is rocky and you could not snorkel. We could not see our hand in front of us. We stuck to the pools. Also the... More 

Helpful?
1 Thank Adrian W
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very kind of you to share your great review on tripadvisor. We are so glad to read that you spent a great holiday in our resort and we work hard to maintain our beach area in the best condition possible. We hope to see your family again soon and thank you again for your comments and for... More 

COQUITLAM
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Did the platinum club upgrade, worth every penny, compared to other resorts we have stayed at, you definitely get the Platinum treatment at El Cid. Many people complain about the beach, just wear water shoes and you are fine. The staff were all pleasant, the food was fantastic and nightly entertainment was on offer. Special thanks to the concierge staff... More 

Review collected in partnership with this hotel

Helpful?
1 Thank sa12354
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your excellent review on this site. We aim to ensure our guests stay is as comfortable as possible and it is so nice that you enjoyed also our Platinum Club. Thank you also for your kudos for Paola and Joaquin, I will make sure to share your comments with both of... More 

Brooklyn
1 review
3 of 5 stars Reviewed 5 days ago NEW

paying $100 for internet on 2 phones is a rip off. my son lost his medecatoin during transfering from one room to another the doctor in the hotel ask him for $90 to give him a prescreption even do he had a copy from the original US prescreptian .

Review collected in partnership with this hotel

Helpful?
Thank 196nabilt
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We certainly appreciate your comments and your past stay in our resort. We would love to hear about your experience, I just shared your comments with our hotel doctor and as he explained you need a prescription from a local doctor, he is a good doctor and very fair. We hope to read more about your past experience... More 

Midlothian
1 review
4 of 5 stars Reviewed 5 days ago NEW

We had a great time with our two teenage sons. We had a great experience from start to finish. Everyone was super nice and willing to help when asked. Our Butler was out of this world!!..He will always be a friend! I would recommend this resort to anyone with children of all ages!

Review collected in partnership with this hotel

Helpful?
Thank josephedgaro
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: How very nice of you to share your spectacular comments on tripadvisor. We are so glad to know that you had a great family holiday with us. Thank you also for your compliments for your butler, we are so proud of our staff and they are our biggest asset. We hope to serve your family again soon and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinym All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $182 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
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