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Grand Residences Riviera Cancun, a Registry Collection Hotel

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Blvd. El Cid Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Residences Riviera Cancun, a Registry Collection Hotel
Updated 08/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travelers' Choice
Affiliated with Wyndham Registry Collection®, the largest hospitality collection of its kind, Grand Residences Riviera Cancun is a family-oriented luxury resort located on a spectacular sheltered beach in Puerto Morelos, a fishermen village 30 minutes from Cancun in the Riviera Maya. With 144 beautifully appointed suites, the resort offers signature services & unique amenities. An exclusive and privileged luxury vacation awaits you in the Riviera Maya, as in all Wyndham Registry Collection®, offering an intimate and custom-tailored experience. Wake up every day by the Caribbean Sea in a beautiful new reality in Grand Residences Riviera Cancun!
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Room & Suite (833)833
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Wine / champagne
Swimup bar
Poolside bar
Boating
Canoeing
Diving
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Patio
Babysitting
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free airport transportation
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Concierge
Convenience store
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Charming
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
1586Reviews579Q+A100Room tips
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Popular mentions
Lindy j wrote a review Jun 7
Orlando, Florida89 contributions69 helpful votes
Well, I had the opportunity to go to the Grand Residence in Puerto Morales, Mexico for an all-inclusive 8 day trip. Now I have to say Puerto Morales is in the middle of no where outside of Cancun, but the Resort makes up for any short coming of the city. We used Thomas More to get to the Resort from Cancun Airport. Thomas More through in a tour of the city which was about 5 blocks long. Thomas More provides water, a mask, hand sanitizer and gloves so they are keeping it clean. Once you get to the Resort, they sanitize your luggage, and you are required to sanitize your shoes on a floor mat as you enter the resort. You are required to wear a mask inside all buildings. The food is excellent and you have 24 hour room service. We had breakfast and lunch in our room and all dinners had a theme such as Sea Food, Argentinian, Mexican and Cookout night. They gave us a courtesy manicure and massage. They have a 50-meter pool, open pool for kids and a pool with a bar. They have beach and pool attendants which includes towels, chairs and a bar. We were in a master suite which has a full kitchen, bath w/jacuzzi and ½, laundry room, dinette, living room, patio w/jacuzzi & dinette, and spacious bedroom. We had a full time concierge to help coordinate my scuba diving, our massages, planned dinner reservations sand manicure. We had a great time!!!!! All of the customer service was excellent
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Date of stay: May 2021
Location
Service
Sleep Quality
Room Tip: pick ocean view
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Response from Sandra Riveros, Other at Grand Residences Riviera Cancun, a Registry Collection Hotel
Responded yesterday
Dear lindy j, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.
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Andrea A wrote a review Jun 5
1 contribution
Amazing and safe stay for a family with children. The hospitality was phenomenal. We stayed in a suite with a private pool. Other fantastic amenities: pools, kids club, gym, spa, pool entertainment, life music, two restaurants (Mexican and Mediterranean), BBQ by the pool, beach... The staff provided FANTASTIC service: - excellent room keeping: Humberto (day) and Eric (night) - attentive pool service Carlos, Efrain, Angel, Javier... - kids club - Angelica, Mariela, Teresa (fun and safe environment) - restaurants: Lot, Jose, Miguel, Manuela... - exceptional sommelier Javier - gym instructor Gilmer (positive, flexible, great communication skills for explaining techniques, good level of physical fitness) - exceptional and interactive entertainment Alejandra and Cris Thank you so much for everything. We will be back again!
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Date of stay: May 2021
Value
Rooms
Service
Room Tip: any suite with a pool if you feel like spending time just with your family
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Response from Sandra Riveros, Other at Grand Residences Riviera Cancun, a Registry Collection Hotel
Responded 5 days ago
Dear H476JCandreaa, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming you back soon. Warm regards.
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Eric J wrote a review Jun 4
Wake Forest, North Carolina34 contributions26 helpful votes
Five stars for facilities, accommodations, and drink quality. The lower rating is because of the food and service. The property is immaculate. The pools are always perfectly clean as are the walkways and landscaping. If you reserve a chair by the pool it will be set up with towels and an umbrella before you arrive, very nice. Our room was nicely furnished and housekeeping did a fantastic job of keeping it clean. I especially enjoyed the jetted tub, Nespresso machine, and unobstructed view of the sea from the balcony. Top shelf drinks, including single malt scotch, were available all day at all bars. Food overall was not good. Room service french toast was cold, as was the weak coffee they delivered. Theme nights for dinner were lacking. Argentina night, was expecting great steaks, got Sizzler quality steaks. BBQ night, service was very slow, chicken arrived cold, shrimp were OK, but lacked flavor. Seafood night, French night, all nothing special. Service was sometimes OK by the pool and in the restaurants but was often slow. Also, this is in no way the fault of the hotel, but there is a lot of seaweed on the beach. They try to clean it, but it just keeps coming back!
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Date of stay: May 2021
Location
Cleanliness
Service
Room Tip: Beach front is nice, you should have an un-obstructed view.
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1 Helpful vote
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Melate M wrote a review Jun 2
1 contribution1 helpful vote
Beautiful property. The food and beverage were tasty and delicious. We stayed at the Junior Suite facing the Ocean and it was incredible. The room was bright, clean, and comfortable. The staff was very polite, professional, and attentive. The massage was good. I highly recommend this place. I definitely will come back again.
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Date of stay: May 2021Trip type: Traveled with friends
1 Helpful vote
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Response from Sandra Riveros, Other at Grand Residences Riviera Cancun, a Registry Collection Hotel
Responded 5 days ago
Dear melatem2021, Thank you so much for taking the time to review your recent vacation stay with us. We couldn’t be happier to see that your time spent with us was a wonderful experience. We are honored that you would choose to stay with us again. We will see you then! Best Regards
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skygoddess46 wrote a review May 2021
157 contributions106 helpful votes
Just back from two separate stays in the last month--one with my husband for a milestone anniversary and one with a friend for a previously cancelled birthday trip -- and found it to be as good if not better than previous pre-covid trips. The property is immaculate as always and accommodations and food outstanding but the primary reason for my writing this review is the staff which is second to none. These people really go out of their way to insure that all guests are enjoying their vacation and are some of the nicest people on the planet. Their dedication to their jobs as well as problem solving skills are amazing. The people I would like to recognize are as follows: Pool: Fidelio, Efraim, Chez, Elias & Carlos Daniel and Francisco the swim up bartender. In the Heaven restaurant is Felix who took great care of us. In the restaurant for lunch was Leonardo and Chris the entertainer was wonderful as well. Someone that really stood out for us was Alejandra "Alex" who is also part of the entertainment staff. She was a sweetheart with a great sense of humor and a great deal of professionalism and kindness. She is mature beyond her 22 years and am sure will go far in the hospitality business. Edgar, the driver who picked us up at the airport started our trip off so well with his pleasant, easy going manor. In the Lobby Bar was Antonio who was always waiting with our favorite beverages as soon as he saw us walk in the door. In the El Faro restaurant were Itzel who was always greeting us with a beautiful smile and welcoming way; Maurizio, Elias and Lot were fantastic and always made us feel special. Finally, Gustavo, the concierge, is one of the nicest and most professional I have ever encountered. There is no problem this man cannot resolve and his kind, patient ways were wonderful. In short, these people made both trips fqntastic and we cqnnot wait to return. They are very deserving of all the praise they receive. Look no further if you want a fabulous, relaxing, pampering getaway and splurge if you can for the beachfront master suite. You can't do much better. Big thanks to everyone and we will see you again hopefully soon. They also made the Covid tests easy to get as they are provided right at the property 48 hrs before you leave.
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Date of stay: May 2021
Rooms
Location
Service
Room Tip: Beachfront Master Suite for a splurge. Master Suites and Junior Suites are also very, very nice.
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1 Helpful vote
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Response from Sandra Riveros, Other at Grand Residences Riviera Cancun, a Registry Collection Hotel
Responded 1 week ago
Dear skygoddess46, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming you back soon. Warm regards.
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PRICE RANGE
$224 - $543 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
144
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Frequently Asked Questions about Grand Residences Riviera Cancun, a Registry Collection Hotel
Which popular attractions are close to Grand Residences Riviera Cancun, a Registry Collection Hotel?
Nearby attractions include Croco Cun Zoo (3.8 miles), National Reef Park of Puerto Morelos (1.9 miles), and Unico Beach (2.6 miles).
What are some of the property amenities at Grand Residences Riviera Cancun, a Registry Collection Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Residences Riviera Cancun, a Registry Collection Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Grand Residences Riviera Cancun, a Registry Collection Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Residences Riviera Cancun, a Registry Collection Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Grand Residences Riviera Cancun, a Registry Collection Hotel?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Grand Residences Riviera Cancun, a Registry Collection Hotel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Grand Residences Riviera Cancun, a Registry Collection Hotel have an airport shuttle?
Yes, Grand Residences Riviera Cancun, a Registry Collection Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Residences Riviera Cancun, a Registry Collection Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Residences Riviera Cancun, a Registry Collection Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Residences Riviera Cancun, a Registry Collection Hotel?
The staff speaks multiple languages, including English and Spanish.