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Grand Residences Riviera Cancun

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Grand Residences Riviera Cancun
Grand Residences Riviera Cancun
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771 Reviews from our TripAdvisor Community

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Showing 684: English reviews
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Greenville, SC
Reviewed 2 days ago NEW

Let me preface this review by saying it is long, but I hope that you find the detailed information helpful. I cannot say enough positive things about the Grand Residences Riviera Cancun. Our experience began at the Cancun airport where we were greeted by the transportation company (Thomas More Travel) set up by the resort. (Note: Premium transportation was included...

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4Thank Jen B
Littleton, Massachusetts
Reviewed 3 days ago NEW

We visited on April vacation with our two children 16 and 15. The staff went above and beyond to ensure everything about our stay was perfect from the easy pick up at the airport through to our departure. The rooms were immaculate, spacious and the beds were so comfortable. There were plenty of activities on site and the restaurants served...

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2Thank Carol D
Columbus, Ohio
Reviewed 6 days ago NEW

We visited Grand Residences this March on spring break with our kids (10,8, and 3). Service was top-notch for the moment we were picked up at the airport - cold towels and water bottles and a very nice, air-conditioned private SUV to take us to the resort. Service here was excellent - little details that I hate to give away...

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2Thank Alison M
Canada
Reviewed 6 days ago NEW

In truth, this is a timeshare property. All units are for sale and the relevant staff are relentless about wasting your time with presentations. And when they're not trying to sell you a week or two of timeshare, they will hunt you down for other services and tours. Throughout the day, the pool and beach are usually peppered with several...

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3Thank allgone1234
Reviewed 1 week ago NEW

Really don't waste your time reading my experience and just book the flight and go to this place. Now Jade, Secrets, Valentin, all of these 4-5 star hotels have NOTHING on this place. Ok, so I decided to go with my husband and our one year old son and my god did I decide correctly. First of all, Cancun is...

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6Thank Gissel A
Lancaster, United Kingdom
Reviewed 1 week ago

We booked via Expedia from the UK as there aren't currently any Tour Operators coming here but as the property provides transport to and from the airport, it was very straightforward, (and compared to many other similar quality resorts,) very economic too! Master Suites are ENORMOUS!!! A fully equipped apartment with the most thorough, twice daily, maid service ever....there's nothing...

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5Thank 336alicea
Reviewed 1 week ago via mobile

This resort is all of five star quality from the accommodations to the mouth watering food, swim up pool bar and plenty of lounge chairs at the pool. It is very well maintained and the staff is very friendly and plentiful. The ocean views are amazing!

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2Thank Rodd14580
Cristóbal G, Online Community Care Coordinator at Grand Residences Riviera Cancun, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Reviewed 1 week ago via mobile

We travelled as a family of three with a young child (3yrs old) and stayed in a junior suite. Overall the hotel is nice, the apartments are a good size and well equipped. Beds comfy. Bathroom has lots of nice toiletries plus a jacuzzi bath and shower. There's a good shop and gym on site too. Please note that you...

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5Thank Catherine V
Boulder, Colorado
Reviewed 2 weeks ago

The location, restaurants and service were excellent. It accommodates families, just my fiance and me spent an extended Thanksgiving weekend. The property plans to build out in the future. We enjoyed that at the time, there only were about 100 suites and easy access to the spa and tee times at a nearby golf resort.

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1Thank cmkindoflocal
Cristóbal G, Online Community Care Coordinator at Grand Residences Riviera Cancun, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent stay at our resort and that you took advantage of its privileged location. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. Warm Regards.

Wilton, Connecticut
Reviewed 2 weeks ago

Recently returned from a lovely week at Grand Residences with my family. I cannot overstate how well were looked after, and such a nice time we had. From the upkeep and cleanliness of the facilities, to the variety and quality of the food and drink on offer, and most importantly the high level of service throughout, we had a wonderful...

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3Thank Permaslice
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to a new standard in luxury and beachfront living. Grand Residences is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting, 103 beautifully appointed Junior Suites and Master Suites offering every creature comfort and five-star resort amenities. Some of the two and three-bedroom suites also have access to a private pool, garden or roof terrace with a larger pool. The four-bedroom penthouse suite has a private roof garden and terrace with a pool, whirlpool tub, grill and bar. •Grand Residences is affiliated with The Leading Hotels of the World(R) •Spacious and luxurious Suites and Residences with every creature comfort •World-class activities and amenities •Beautiful beachfront setting •Elegant design inspired by Mexico's great historic haciendas •Gateway to the Riviera Maya, nearby Puerto Morelos is a tranquil fishing village famous for its beaches, coral reef and jungle cenotes (sinkholes). ... more   less 

Additional Information about Grand Residences Riviera Cancun

Address: Boulevard El Cid | Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $230 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Residences Riviera Cancun 5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Grand Residences Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#1 Top resorts Hotel in Puerto Morelos
#1 Luxury Hotel in Puerto Morelos
#1 Spa Hotel in Puerto Morelos
#1 On the Beach Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Grand Residences Riviera Cancun staff and other travelers.
387 questions
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Orange County, California

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Questions? Get answers from Grand Residences Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Beachfront room is worth it - beautiful!”
jenb176, 2 days ago | Read review
“a few first floor master suites have their own pools”
S9196CUalisonm, 6 days ago | Read review
“there are no bad rooms, but try to book an unobstructed beachfront room with private pool.”
allgone1234, 6 days ago | Read review
“Do not forget your visas to return back into the US. Also, don't use the laundry service it is rather unnecessarily expensive.”
, 1 week ago | Read review
“Call ahead for upgrade”
cmkindoflocal, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question