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Grand Residences Riviera Cancun

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Boulevard El Cid | Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos 77580, Mexico
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Grand Residences Riviera Cancun
Grand Residences Riviera Cancun
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404 Reviews from our TripAdvisor Community

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Maryland
Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW

We certainly got lucky choosing this fine resort, elegance mixed with smiles and fun. Thanks to trip adviser, we were confident that it would be great, but no written comment could have prepared us for how great it really is! Ivan was our concierge and from his emails to his greeting at the lobby, we could not have asked for... More 

Helpful?
Thank Tripster3
North Platte, Nebraska
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We chose this resort based on their excellent ratings. It is indeed a very well built, beautiful resort. The rooms were superior and very clean. The quality of the food is excellent and the service was top notch. The pool was clean and warm which was nice as there were several days that the wind prevented us from enjoying the... More 

Helpful?
Thank jcarst
New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We love coming to Cancun area and we stayed at the Grand Residence, the staff and the Hotel made as feel as if we were home . The pool was great the pool attendants offered you water and a cool towel, the drinks severed were delicious. I would recommend this place highly for a great vacation

Helpful?
Thank mikeopr
Philadelphia, PA
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our new favorite for the Mayan Riviera. Let me preface my review that this is a place to go to relax, be taken care of and enjoy the scenery. The facilities are top notch. We had a junior suite which included a large bedroom with a loveseat next the floor length windows leading to a balcony with comfortable... More 

Helpful?
Thank ShutterGo
Philadelphia, Pennsylvania
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent stay that made me want to come back next year with my family. The kids' area and staff were exceptional -- as were the waitstaff, resort guides, and chefs. I felt any request would be considered and honored... I was pampered the entire time. The kids and adult pools were crystal clear and clean... the BBQ night with grilled... More 

Helpful?
1 Thank SaucyCardinal
Boston, MA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We knew that we wanted to go to Cancun for the ease of getting there on Jet Blue, but had no allegiance to any property or location. I spent a lot of time on Trip Advisor as well as other sites on the internet which rate al inclusive properties (which we wanted), and sort of stumbled upon the Grand Residences.... More 

Helpful?
3 Thank stephgf
Thalina
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I can't say enough good things about this resort. First off, getting there and back is quick and easy. You find the Thomas Moore travel agent outside the airport, and he puts you in a private black SUV for immediate transport to the resort. Both of our drivers were incredibly helpful and on the ride there a drink of our... More 

Helpful?
2 Thank Thalina
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Before I start this review, I'll add a preface that I'm not the type that writes glowing reviews, but in this case I felt compelled to do so. My wife, daughter and I just finished up a 5 day stay at the Grand Residences and had a truly wonderful experience. From the moment we got into the black Suburban at... More 

Helpful?
4 Thank Mark S
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Mark S, We can’t thank you enough for taking the time to review your recent stay with us. It’s so wonderful that we were able to play host to your vacation with your wife and daughter. We are glad that our service exceeded your expectations and we hope that all of you were able to making memories that will... More 

Minnesota
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Wow! We got here yesterday and I can not wait to start this review. The airport in Cancun was crazy busy with an hour wait for passport control. We were approached by people before leaving the airport trying to convince us they were our transport, however we had been instructed that this would happen and as we exited the terminal... More 

Helpful?
5 Thank ckmielke
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Hello ckmielke, Thank you so much for your review. We’re so happy to hear that you are having a great vacation. We hope that you are making some incredible memories that will last for years to come. We hear from many of our guests that our clean and spacious villas are great for relaxing. It’s always nice to be able... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I as well as a few of our friends have stayed at the Grand Residences twice and have been impressed with the beauty, care and quality of the facility. Our room has always been impeccably clean and we love the fresh fruit that is replenished everyday. Our favorites include the spa (esp the massage from Rosy), the... More 

Helpful?
4 Thank Jamie T
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Jamie T, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. It sounds like you were able to enjoy many of the activities we have available for our guests, such as the tennis lessons and our fitness center. You couldn't give us any higher compliment than a return... More 

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