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Grand Residences Riviera Cancun

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Blvd. El Cid Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$185
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Free cancellation until 11/20/20
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$415
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Traveler (1655)
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Panoramas (10)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Residences Riviera Cancun
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 40 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Affiliated with The Leading Hotels of the World®, the largest hospitality collection of its kind, Grand Residences Riviera Cancun is a family-oriented luxury resort located on a spectacular sheltered beach in Puerto Morelos, a fishermen village 30 minutes from Cancun in the Riviera Maya. With 144 beautifully appointed suites, the resort offers signature services & unique amenities. An exclusive and privileged luxury vacation awaits you in the Riviera Maya, as in all Leading Hotels of the World®, offering an intimate and custom-tailored experience. Wake up every day by the Caribbean Sea in a beautiful new reality in Grand Residences Riviera Cancun!
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Room & Suite (777)777
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Wine / champagne
Swimup bar
Poolside bar
Boating
Canoeing
Diving
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Darts
Entertainment staff
Patio
Babysitting
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free airport transportation
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Concierge
Convenience store
Currency exchange
Sun umbrellas
Butler service
First aid kit
Infirmary
Umbrella
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Luxury
Languages Spoken
English, Spanish
Hotel links
Special Offer:Special Deal
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Popular mentions
Chapara wrote a review Yesterday
Chicago, Illinois38 contributions11 helpful votes
+1
The experience I had at this hotel, was the best! Everyone was really nice and the hotel was spotless. The food was great! It's about 30 minutes from Cancun so you can avoid all the people and heavy traffic, but still be close enough to all the tourist attractions. Highly recommend!
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Date of stay: October 2019
Location
Service
Sleep Quality
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msr292002 wrote a review Aug 2
Ithaca, New York1 contribution1 helpful vote
We visited In 2016 and had such a great time we came back this year. Our experience this time was just as good. Great food, great service, very clean. We highly recommend and love the people (Franco our butler, Ricardo the activities guy, & the waiters especially Abad, Roger, Miguel, Lot)
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Date of stay: July 2020Trip type: Traveled with family
1 Helpful vote
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linda S wrote a review Jul 2020
1 contribution1 helpful vote
This resort is beautiful. The service is top notch and the rooms are gorgeous. My family and I stayed in the master suite. I have three kids and they all had their own bed to sleep in. Two bathrooms and a beautiful living room and kitchen. The kids club was great! Mary, Teresa and Nila were so good to my kids. The place was very clean!!!! And they do a lot of cute things. Made bracelets, pinata party, painted, water balloons, movie night, fed the iguanas, and the list goes on. The service and cleanliness of this resort keeps me coming back.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Sandra Riveros, Other at Grand Residences Riviera Cancun
Responded 1 week ago
Dear Sage-12743: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your kind words about Mary, Teresa, and Nila and we are happy to see that your children enjoyed the fun activities that the Kids Club has to offer. We look forward to welcoming you back soon. Warm regards.
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Peter S wrote a review Jul 2020
1 contribution2 helpful votes
I have never had the urge to go back to a resort a second time. I just left Grand Residences last week for the second time and I cant wait to go back again a third. From management, to servers, cleaning service and all others, the service, friendliness, quality is all Top Class. The rooms are amazing, the food/drink is delicious, and there is no lack of it either. Kids love the Kids Club, allows them time to get indoor in the air condition and do some arts/crafts or other activities they have planned. But I want to point out how Guest Relations Manager Cesar and his staff went above and beyond for me after we left his hotel. My wife had forgotten her cell phone in the shuttle back to the airport. I contacted the hotel to see if they could do anything, but I am in mexico, I didn't have any expectations. Cesar reached out to me 2 days later saying he had the phone in his possession and we arranged a Fed Ex shipment to my home. I didn't think the service here could impress me more when i was leaving but they manged to exceed it. Thank you Grand Residences.
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Date of stay: July 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from Sandra Riveros, Other at Grand Residences Riviera Cancun
Responded 1 week ago
Dear DrPSayegh, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. We are a company that is known for honest, hard-working employees and it's rewarding to see that you got to experience this firsthand. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you again soon! Warm Regards.
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houston96 wrote a review Jul 2020
Houston, Texas22 contributions10 helpful votes
We have been here several times over the past few years. As always, the service and resort are awesome. Carlos was our Butler and he was fantastic. Felix and Miguel by the pool are great (Felix has been there since we’ve been going, first as a waiter in restaurant and now by the pool). The only downside this time was the seaweed.
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Date of stay: July 2020
1 Helpful vote
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Response from Sandra Riveros, Other at Grand Residences Riviera Cancun
Responded 1 week ago
Dear houston96, Thank you for taking the time to review your recent stay with us. We're glad to see that you were able to enjoy your overall stay with us and that the staff, especially Carlos, Miguel and Felix, made you feel right at home. Sargassum arrivals are a natural occurrence and sometimes the unusual amounts of these algae coming ashore become quite of an operational challenge. We are committed to providing our guests with a great experience and we’ll continue working to maintain the beach as clear as possible. We appreciate your feedback and we look forward to seeing you again soon. Warm Regards.
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PRICE RANGE
$224 - $543 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
144
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Frequently Asked Questions about Grand Residences Riviera Cancun
Which popular attractions are close to Grand Residences Riviera Cancun?
Nearby attractions include Croco Cun Zoo (3.9 miles), National Reef Park of Puerto Morelos (2.0 miles), and Unico Beach (2.7 miles).
What are some of the property amenities at Grand Residences Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Residences Riviera Cancun?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Grand Residences Riviera Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Residences Riviera Cancun?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Grand Residences Riviera Cancun?
Conveniently located restaurants include Lola y Moya, Mangata, and Cafe Layla.
Are there opportunities to exercise at Grand Residences Riviera Cancun?
Yes, guests have access to a pool and a fitness center during their stay.
Does Grand Residences Riviera Cancun have an airport shuttle?
Yes, Grand Residences Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Residences Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Residences Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Residences Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.