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Grand Residences Riviera Cancun

Travelers' Choice award winner
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Grand Residences Riviera Cancun
Grand Residences Riviera Cancun
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545 Reviews from our TripAdvisor Community

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Showing 481: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

This place is the perfect place for families. Customer service is outstanding. So many wonderful people that truly care. Diego was so friendly and outgoing and continually encouraged people to participate without being obnoxious about it. Karla and the kids crew took such lovely care of our kiddos and they all had a blast. Food and drinks were good. Not... More 

Helpful?
1 Thank Leslie P
Cincinnati, Ohio
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Octavio is the best! He greeted us upon our arrival and helped with every request. This is a luxury resort with superior accommodations and attentative staff. We were greeted each time we arrived at the pool or beach with towels, cold water and spritzers. The breakfast was amazing with made to order eggs, pancakes and tortillas. The first day our... More 

Helpful?
1 Thank BR M
Charlotte, North Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have been fortunate to stay at the Grand Residences three times and each time just keeps getting better. The suites are bigger than my home, the service, the restaurants, the beach, everything is top of the line. You not only feel welcome from the moment you arrive but every single person gives you the impression that their whole existence... More 

Helpful?
2 Thank APhillips2011
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear APhillips2011, Thank you for taking the time to post about your recent visit to Grand Residences. We're happy to hear that you were able to enjoy yourselves around the resort and that the staff made you feel right at home. We’re also glad to see from your ratings that your vacation with us was nothing less than 5-star. We... More 

Tulsa, Oklahoma
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Nothing to say that others have not. Excellent resort. Very laid back. Tennis Pro, Manuel was amazing! M,W,F free 1hr tennis drill. Our 9 year old had an excellent time. Kids club was good with lots of activities. There were not a lot of children her age but she went a few times during our 8 day stay and had... More 

Helpful?
2 Thank TtownLarry
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear TtownLarry, Thank you so much for taking the time to review your recent vacation stay with us. We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come. We hope to see you again soon! Warm Regards. More 

Miami, Florida
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just got back yesterday from staying 8 days in the Grand Residence and the place was amazing. The water is incredible, crystal clear, very clean no seaweed at all. The sand is incredibly white and powdery. The service was amazing everywhere, at the beach, the pool, even room service which they come and set up for you like at... More 

Helpful?
4 Thank Daivira
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Daivira, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. It's great that you were able to take advantage of so many of the amenities available around the resort and we hope that the staff made you... More 

Katy, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Our Family just returned from a 5 night stay here and it was fabulous. From the service to the food we cannot say enough wonderful things about this property. It is truly a place for families not for parties and they ensure you feel comfortable during your stay. From the moment they greet you at the door, to setting up... More 

Helpful?
2 Thank slwhite0708
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear slwhite0708, Thank you so much for your review about Grand Residences. We're happy to see that your time spent with us was a great experience. We hope that you and your family made some incredible memories that will last for years to come. We are honored that you would choose to stay with us again. We hope to see... More 

San Diego, California
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have to say, this place exceeded my expectations. I was on a vacation with my wife and we spent glorious six nights at Grand Residences. After traveling all over the world over the last 20 years, I can say that this is probably one of the best hotels I have ever been to. The hotel itself is nice, but... More 

Helpful?
4 Thank Harold60750
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Harold, Thanks so much for writing a review about your recent visit to Grand Residences. We're delighted to hear that our service surpassed your expectations and you had a wonderful stay with us. We appreciate your feedback and look forward to welcoming you back soon. Warm Regards. More 

Colorado
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from a week at the Grand Residences. It was absolutely wonderful. We are a family of four, with two kids. Our 4 and 8 year olds loved the ocean, and also the pools. We all loved the rooms and the service. Arrival: It was easy to find our Thomas More transfer, and the car ride was about... More 

Helpful?
8 Thank suzanders
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Suzanders, Thank you for taking the time to share your recent experience at Grand Residences. We're sure that the TripAdvisor community will appreciate your insights about our resort and we're glad to hear that you were able to take advantage of so many of the amenities available around the resort. I'm sharing your comments with our management about our... More 

marina,ca
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay here for 3 nights, i have to highlight the excellent customer service they provide and the beautiful hotel grounds and pools, the pool attendant is so attentive and the kids club (Karina) is super friendly that we felt safe living our kid there for a while. i will definitely comeback again, the only down side would be that... More 

Helpful?
Thank santos1185
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Santos1185, Thank you so much for taking the time to review your recent vacation stay with us. We couldn’t be happier to see that your time spent with us was a great experience. We are honored that you would choose to stay with us again. We hope to see you soon! Warm Regards. More 

Parker, Colorado
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Go here! Go here now! This was a fantastic property. We went with the all inclusive package, which included gourmet meals, drinks, and 24 hour room service. Transportation to/from the airport was included and was great. Once onsite, the front desk staff checked us in after we had been served freshly made margaritas, we chatted with the concierge that we... More 

Helpful?
4 Thank RabbitSam
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear RabbitSam, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm Regards. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to a new standard in luxury and beachfront living. Grand Residences is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting, 103 beautifully appointed Junior Suites and Master Suites offering every creature comfort and five-star resort amenities. Some of the two and three-bedroom suites also have access to a private pool, garden or roof terrace with a larger pool. The four-bedroom penthouse suite has a private roof garden and terrace with a pool, whirlpool tub, grill and bar. •Grand Residences is affiliated with The Leading Hotels of the World(R) •Spacious and luxurious Suites and Residences with every creature comfort •World-class activities and amenities •Beautiful beachfront setting •Elegant design inspired by Mexico's great historic haciendas •Gateway to the Riviera Maya, nearby Puerto Morelos is a tranquil fishing village famous for its beaches, coral reef and jungle cenotes (sinkholes). ... more   less 

Additional Information about Grand Residences Riviera Cancun

Address: Boulevard El Cid | Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $250 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Residences Riviera Cancun 4.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Grand Residences Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#1 Top resorts Hotel in Puerto Morelos
#1 On the Beach Hotel in Puerto Morelos
#1 Luxury Hotel in Puerto Morelos
#1 Spa Hotel in Puerto Morelos
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