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Grand Residences Riviera Cancun

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Grand Residences Riviera Cancun
Grand Residences Riviera Cancun
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746 Reviews from our TripAdvisor Community

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Showing 662: English reviews
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Chicago, Illinois
Reviewed 1 week ago via mobile

First off, this review is extremely overdue, we visited last spring and we just booked our second stay for the first week of May and are counting down the minutes... A little background on me, I LOVE Mexico!!! I love the people, the culture, the weather and that very delicious smell when you first step off the plane. My husband...

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6Thank Letsgoblackhawks
Albany, New York
Reviewed 1 week ago

I just returned from a glorious 6 days at this resort. We were lucky to have good weather. The beach is beautiful, and the two pools (family pool and adult pool with swim-up bar) are designed to be lovely in themselves and blend seamlessly into the beach view. The service was attentive and but not fawning, and made you feel...

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4Thank Rachel C
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Rachel C, Thank you for taking the time to review your recent visit to Grand Residences. We're happy to see that your time spent with us was a great experience. It’s great that you were able to enjoy the amenities around the resort and give yourself the time you deserve to relax. We hope to see you again soon!...

Reviewed 1 week ago

Our experience started 10 days prior to our departure when we were contacted via email by our concierge, Gustavo. Everything, including private transportation from the airport, excursion, massages and our first dinner reservation, was set up. We were met at the airport by the driver with cool wet facial towels and cold bottled water for the short 20 min drive...

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6Thank William B
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear William B, Thank you for taking the time to post about our resort. We couldn’t be happier to see that your time spent with us was a great experience. We're sure that the TripAdvisor community will appreciate your insights about Grand Residences and your overall experience in Puerto Morelos. We look forward to welcoming you again during your next...

Kansas City, Missouri
Reviewed 1 week ago

Perfect resort for a laid back, yet pampered vacation. Took my daughter for Spring break. I hadn't taken her to this side of Mexico before. We felt very safe and this was a nice central location to visit Playa and Isla. I wanted to enjoy myself and not be in a crazy AI that I might worry about her. We...

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4Thank beyondcompare
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear beyondcompare, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Grand Residences was built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

This was my second stay at the grand residences. The first time my children were 6 months old and 2.5 years old. I wanted to stay somewhere that had a bedroom that could be closed. To say my mind was blown away by my experience here would be only one way to describe it. So my husband and I decided...

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8Thank Stacie G
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Stacie G, Thank you so much for your words about your recent stay with us. We're honored that you chose to stay with us again for your family vacation. We couldn't be happier to hear our guests enjoyed their stay with us. You could not give us any higher compliment than a return stay. Thanks again for the review...

Mississauga, Canada
Reviewed 2 weeks ago

My wife and I returned last week from a 5-night all inclusive stay. I really wanted to give this resort a 5-star rating, but I just couldn't based on our experience. Don't get me wrong, it wasn't bad, but there were a few misses. The good: The resort is beautiful and quiet. Most of the staff are very accomodating, the...

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10Thank Gary and Lisa L
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Gary and Lisa L, Thank you for taking the time to review your stay with us. We truly appreciate hearing from all of our guests regarding their vacations. We're glad to see that you had an overall good experience with us. We apologize if our service didn't fulfill your expectations. We always encourage our guests to let us know...

Minneapolis, Minnesota
Reviewed 2 weeks ago via mobile

My husband and I booked a getaway at the Grand Residences from a recommendation from a friend and it did not disappoint! It definitely met our needs/expectations and more! We were impressed with the grounds, pool, food, beach, staff and more! A shout out to Jaime in the restaurant, Ferdy at the swim up pool bar and David at the...

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2Thank Amanda M
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Amanda M, Thank you so much for taking the time to review your stay with us. We couldn’t be happier to see that your time spent with us was a great experience. It’s great that you were able to enjoy the amenities around the resort and give yourselves the time you deserve to relax. We hope to see you...

HartfordCt
Reviewed 2 weeks ago

We have stayed at 20 or more resorts over the years and usually go to places that other people have rated at a 4 or 5, but this resort is by far the best resort for quality of design and workmanship in the individual rooms that we have ever stayed at. Originally we were in a Junior Suite Ocean View...

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7Thank volleyball-Jim
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear volleyball-Jim, Thank you for taking the time to review your recent visit to Grand Residences. We’re so happy to hear that you had a great vacation. We hope that you made some incredible memories that will last for years to come. It’s great that you were able to enjoy the amenities around the resort and give yourself the time...

Reviewed 3 weeks ago via mobile

Simply the best vacation destination ever! Five stars all the way! Nothing is left to chance. The staff is so friendly and accommodating. The food is absolutely delicious. My grandchildren (2 and 4) enjoyed the kids center, pool and beach as did the adults. Positively perfect holiday!

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4Thank Ilene S
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Ilene S, Thank you for taking the time to review your recent visit to Grand Residences. It’s so wonderful that we were able to play host to your vacation with your two grandchildren. We always strive to make sure that our guests experience is nothing less than 5-star and we're glad to see that we achieved this goal with...

Reviewed 3 weeks ago

This hotel is amazing, staff is so friendly, food so fresh and delicious! I asked to make me 100 different drinks and they never said no! Wanna say "thank you" to Roberto Delgado for helping us to book the car and give us recommendation what places to visit, special thanks to Francisco, the waiter, who did amazing goodbye present for...

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3Thank Natalia B
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Natalia B, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. As you mentioned, Grand Residences is built with relaxation in mind and we always aim to offer a relaxed experience taking care...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to a new standard in luxury and beachfront living. Grand Residences is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting, 103 beautifully appointed Junior Suites and Master Suites offering every creature comfort and five-star resort amenities. Some of the two and three-bedroom suites also have access to a private pool, garden or roof terrace with a larger pool. The four-bedroom penthouse suite has a private roof garden and terrace with a pool, whirlpool tub, grill and bar. •Grand Residences is affiliated with The Leading Hotels of the World(R) •Spacious and luxurious Suites and Residences with every creature comfort •World-class activities and amenities •Beautiful beachfront setting •Elegant design inspired by Mexico's great historic haciendas •Gateway to the Riviera Maya, nearby Puerto Morelos is a tranquil fishing village famous for its beaches, coral reef and jungle cenotes (sinkholes). ... more   less 

Additional Information about Grand Residences Riviera Cancun

Address: Boulevard El Cid | Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $245 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Residences Riviera Cancun 5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Grand Residences Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#1 Spa Hotel in Puerto Morelos
#1 On the Beach Hotel in Puerto Morelos
#1 Luxury Hotel in Puerto Morelos
#1 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Grand Residences Riviera Cancun staff and other travelers.
372 questions
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Questions? Get answers from Grand Residences Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We opted for a junior suite, which is quite nice but not huge. I hear the master suites are very spacious.”
 of 5 bubbles rachelcD3614FQ, 1 week ago | Read review
“All rooms have balconies, extra $$$ for ocean front, master suites with private pool available”
 of 5 bubbles williambL801AX, 1 week ago | Read review
“We had a garden view junior suite. It was plenty of room and close to the lobby which is a separate building. It was gorgeous!”
  • Playa Norte Sunset to rReggae
 of 5 bubbles beyondcompare, 1 week ago | Read review
“Well landscaped courtyard with view of the pool and the gulf.”
 of 5 bubbles SueA48230, 3 weeks ago | Read review
“Penthouse master suite was quiet, private, and had MASSIVE, beautiful outdoor grounds.”
 of 5 bubbles AMMossNY, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question