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Well..we thought we could get through a New England Winter without booking a trip away...NOT!
Another tough winter put us OVER the edge. We needed to get away, and fast! So we decided to book a trip last minute. (3-4 weeks before) YEP! Pulled the...More
We had a fantastic trip for our 5th wedding anniversary. This truly is a nice resort. There were a couple of items that kept me from giving it 5 stars. ***Please read to the bottom for the main issue***
Our room was very...More
8 Thank Ryan H
Response from Excellence_Group, Community Manager at Excellence Riviera CancunResponded July 2, 2014
Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Riviera Cancun with all Trip Advisor Readers.
Thank you for adding very generous remarks of the positive sides of your vacation with us and...More
we came here for a relaxing chilled 2 weeks, and this is certainly what we got! the hotel was amazing...
the restaurants were lovely, just make sure you get to them before 7pm or you may not get in or have to wait for 45...More
Great food, accomodations, entertainment, & premium drinks. Really an awesome place to stay. I would definately visit the Excellence again & would recommend it to anyone. I would have rated the resort 5 stars but we did have a negative service experience for lunch one...More
We visited the Excellence Riviera Cancun last August for our honeymoon. It had been recommended to me so I had high expectations which were not lonly met but exceeded by a mile. when we arrived we were greeted with a glass of champagne and our...More
Hi they are very accomodating, if the room is not ready upon arrival they will keep your luggage for you while you enjoy all that is available. They will give you a buzzer to let you know when your room is ready :) amazing... More
Hi they are very accomodating, if the room is not ready upon arrival they will keep your luggage for you while you enjoy all that is available. They will give you a buzzer to let you know when your room is ready :) amazing experience! Enjoy!!
Hi Katie, yeah it can be tough in the morning but they do clear out throughout the day. You won’t have to wait for too long and you can hang out in one of the bars/restaurants while you are waiting. Hope this helps😊
Response from Tymetraveler | Reviewed this property |
Room service is a excellent option if your too tired to walk to prep yourselves for dinner. Your menu selections r sourced from the resto that serves that meal. The best thing about rm srv is they they WILL DELIVER on or... More
Room service is a excellent option if your too tired to walk to prep yourselves for dinner. Your menu selections r sourced from the resto that serves that meal. The best thing about rm srv is they they WILL DELIVER on or before the estimated delivery time. They will set your seating area with the meals if u wish or lv where u want. Non-intrusive. Tip well. No extra chg. Wide variety even better in middle of night but options do vary by time of day.