We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Excellence Riviera Cancun

Travelers' Choice award winner
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Excellence Riviera Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

11,512 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Excellence Riviera Cancun
See the most recent reviews
Showing 11,103: English reviews
Reviewed July 30, 2013

I stayed at this resort July 18-24 and had my wedding there. Gloria the wedding coordinator was a pleasure to work with. Although it is supposed to be rainy season we were lucky to have perfect beach/pool weather to enjoy all of the amenities. Our wedding had about 26 guests attending and everyone loved it. The food, atmosphere, and rooms...

 Report
Helpful?
Thank twink357
Cumming, Georgia
Reviewed July 30, 2013

Beautiful Resort property with exceptional staff and service. Plus the property was extremely clean and tidy. The restaurant choices were outstanding and not one bad meal the entire week. The only downsides that we and others we met had were the beds and air conditioning in the rooms. The beds were hard as a rock and the rooms did not...

 Report
Helpful?
1Thank Susan H
Bristol, United Kingdom
Reviewed July 30, 2013

just a quick review ... and to say thanks to all the great staff especially Noa (no-way) best barman ive met for a long time :) fantastic place to stay !! there was a full bar in the room the food was great especially the Indian (the little chap who seemed to be in charge in the indian was great...

 Report
Helpful?
Thank Garyhenri
Philadelphia, Pennsylvania
Reviewed July 30, 2013

Recently returned from a girls trip and couldn't be happier with my experience at Excellence. Beautiful, clean, and well kept grounds and tons of choices of included (everything was truly all inclusive!) things to do in between lounging on the beach and/or by the pool. Some of my favorites were yoga, the paella cooking demonstration on the beach, and kayaking....

 Report
Helpful?
2Thank CassieLeigh29
Reviewed July 30, 2013

Now we booked this hotel as heard it was the best for all inclusive in riviera Maya. Where to start!! Staff were perfect and could never do enough for you with constantly smiling and happy. Location is a pain if you want to get out as far from everywhere and the hotel taxi drivers expect to wait for you wherever...

 Report
Helpful?
1Thank Explorer7148
Winnipeg, Manitoba, Canada
Reviewed July 29, 2013

My husband and I stayed at this most beautiful resort from July 14-24. We were celebrating our 8th anniversary. The Excellence package jr swim out room with ocean view was perfect. Close to the action, but surprisingly quiet. Highly recommend. The food was delicious. Great restaurants and prompt room service. We arrived to a private check-in in the excellence club...

 Report
Helpful?
2Thank SusieGW
San Francisco, California
Reviewed July 29, 2013

My husband and I stayed at Excellence Riviera Cancun 7/20-7/27. This was our first get away to an adult only resort in Riviera Maya, however we have traveled to Riviera Maya several times with children and stayed at various all inclusive resorts. The main difference is that it is totally catered to the needs of adults, providing privacy, excellent service,...

 Report
Helpful?
3Thank Victoria K
Waynesboro, PA
Reviewed July 29, 2013

We stayed at the Excellence Riviera Cancun from June 29 to July 6, 2013. This was our 12th stay at ERC. We have done numerous trip reports in the past, so we will only add the following: What a welcome home we received. We thought it was quite odd that they left us walk by ourselves to the large wooden...

 Report
Helpful?
5Thank sunylatitude
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this review

Allow us to thank you for taking the time to write this review in which you share your experience at Excellence with all Trip Advisor Readers. We are glad to know that every time you have stayed with us, you have been able to enjoy of many unique and memorable experiences due to the amazing staff, the quality food encountered...

Rock Springs, Wyoming
Reviewed July 29, 2013

Fantastic honeymoon! We went June 24th-29th. From the time we arrived we were treated like a king and queen. I had read all the reviews and was very surprised that this resort was even better than I expected. I booked the excellence swim up suite and was very glad I did so. It was nice to lounge at the pool...

 Report
Helpful?
2Thank Leslie F
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this review

It is our pleasure to know that our Resort exceeded your expectations, making of your honeymoon, a wonderful experience to remember. Our commitment is to make of every guest experience, as exceptional and unique as it can be. Thank you for letting us know how memorable and special was your stay, due to the food & drinks quality encountered, the...

Hartford, Connecticut
Reviewed July 29, 2013

My boyfriend and I traveled here in early April, 2013. We had an excellent time. The trip started off a bit rocky - one of my bags was left in the shuttle van, containing roughly $1200.00 worth of DSLR camera equipment. We arrived at the hotel at 11:00 AM and didn't get a room until 3:00 PM - I wish...

 Report
Helpful?
Thank Danielle n
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this review

Please receive our warmest greetings form Excellence Riviera Cancun. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We totally understand how you feel about not finding your room ready after a long travel, but something important to note is that our check in time is at 3pm. However if...

Questions? Get answers from hotel staff and past guests. Ask a question

14,459 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (14114)
Viewed
View from Room (759)
Viewed
Pool/Beach Area (2721)
Viewed
Hotel & Grounds (2789)
Viewed
Dining (1216)
Viewed
Room/Suite (1967)
Viewed
Bathroom (170)
Viewed
Business Center/Function Rooms (54)
Viewed
Family/Play Areas (33)
Viewed
4:15
Videos (21)
Viewed
Other (4384)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (306)
Viewed
Amenities (46)
Viewed
Beach (7)
Viewed
Excellence Club Junior Suite Ocean Front (42)
Viewed
Excellence Club Junior Swim Up Suite (43)
Viewed
Excellence Club Two-Story Rooftop Terrace Suite Ocean Front (46)
Viewed
Junior Suite Spa (38)
Viewed
Main Pool (8)
Viewed
Pool (5)
Viewed
Dining (45)
Viewed
The Hotel (26)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (5)
Viewed
View from Room (2)
Viewed
Business Center/Function Rooms (3)
Viewed
Dining (5)
Viewed
Pool/Beach Area (3)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
4.0 mi away
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun
#1 of 26 in Puerto Morelos
771 reviews
1.5 mi away
Secrets Silversands Riviera Cancun
9.0 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,447 reviews
Show Prices
Show Prices
Show Prices
11.6 mi away
Secrets Maroma Beach Riviera Cancun
10.3 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,638 reviews
0.2 mi away
Dreams Riviera Cancun Resort & Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Free Internet
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $311 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Orbitz, Savannahville Tours N.V., Hotels.com, Cheap Tickets, Hotwire, Travelocity, getaroom.com, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Excellence Riviera Cancun staff and other travelers.
1,905 questions
Ask a question

See all questions (1905)

Questions? Get answers from Excellence Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Roof top suite or swim-up suite are our favorites.”
P2095GTdavids, yesterday | Read review
“I would get a first floor swim out room.”
751KentC, yesterday | Read review
“Swim Up Suite in Building 2 facing the spa - backyards are luxurious with beautiful trees”
537jodim, yesterday | Read review
“They are all nice, lots of people like the swim-ups, we like to be top floor for better views.”
Razoine4, 6 days ago | Read review
“swim-up rooms are worth the upgrade”
shannonv201, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question