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Excellence Riviera Cancun

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Excellence Riviera Cancun
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11,326 Reviews from our TripAdvisor Community

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Showing 10,931: English reviews
Columbus, Indiana
Reviewed October 15, 2013

My wife and I spent our honeymoon here, and we can't wait to go back, or visit another Excellence. This place is very well run, and the staff were so nice. We hung out at the pool one time, and a waiter came by and asked if we wanted a drink, we were nowhere near a bar. I thought he...

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1Thank JACole4
Boca Raton, Florida
Reviewed October 15, 2013

Just returned from our honeymoon last night and I have to say this place was PERFECT. We stayed for 7 nights in a swim up suite and from the service to the location we could not have been happier. The staff is excellent and met all of our needs. We booked an excursion to Tulum and snorkeled which was also...

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4Thank Jmon9496
Chicago, Illinois
Reviewed October 15, 2013

I love the Caribbean, I travel there as often as I am able, which has been many times. I have never had a great experience in Mexico; and I have had some very bad ones. Therefore, my desire to go back there after trying it four times was lacking vigor. That has all changed since I stayed at this resort....

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1Thank DenDoy
London, Canada
Reviewed October 15, 2013

We were at the ERC from September 29th to October 6th for our 30th Wedding Anniversary. We were there in March and because it was so fabulous we decided to spend our Anniversary there. We have stayed at several resorts in the area and this is by far the best. If you find things to complain about you are probably...

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3Thank BradlesLondo_Ontario
england
Reviewed October 14, 2013

there are so many reviews on here that go into every detail of the hotel and holiday, but ours wont be lengthy, just honest, we have stayed at the other 2 excellence hotels and found this to be the same high quality, 99.9% of the staff are wonderful, hardworking and eager to help there is always one but it happens...

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3Thank moretonhouse
ATL
Reviewed October 14, 2013

Did a girlfriend getaway in September to celebrate the second anniversary of my 20th birthday :) This was my second stay at the Excellence in less than one year. The property is beautiful, rooms are clean and spacious and the restaurant options and food are fabulous. Activities are plentiful and fun! I did have one negative experience with the bartender...

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3Thank KHGAtl
Saint Paul, Minnesota, USA
Reviewed October 13, 2013

The weather was not great at the beginning of the week but improved towards the end of the week. We had a swim up room 6012 and really enjoyed it. The room was in a good location. The resort was set up so that nothing is very far from where your room is. The spa was great and worth trying...

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2Thank Kathy B
London, United Kingdom
Reviewed October 13, 2013

First off, before you read my criticisms/concerns below, I have to say you will have a geat time here. The rooms, facilities, bars, food entertainment, grounds, pools, restuarant and bar staff were all top class. What let this place down for me was the attitude of the front desk and concierge staff who were totally inflexible and gave the impresiion...

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7Thank Bill B
Toronto, Canada
Reviewed October 12, 2013

This was our 2nd visit to this Excellence property and loved it again. A few improvements have been made since our last visit - the addition of the wood oven pizza station at the pool(just like EPM) and full bottle premium spirits in the suites. Due to the fact we returned during a peak time ( March) we noticed that...

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3Thank PatnKerisTravels
San Antonio, TX
Reviewed October 11, 2013

My wife and I stayed at ERC in mid-July for just two nights. We were on our 7th trip to the Riviera Maya, and wanted to try different resorts. The other resort was a relatively small luxury spa resort, so our visit to ERC provided contrast. While three months have past, here is what stood out for me: The resort...

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4Thank treyleah
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $327 - $649 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Reservation Options:
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 On the Beach Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Excellence Riviera Cancun staff and other travelers.
1,827 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Spa view is quieter”
 of 5 bubbles DELynch, yesterday | Read review
“Club level building 8”
 of 5 bubbles miketer2016, yesterday | Read review
“We had room 8251 and the ocean view was spectacular! We watched every sunrise from our balcony.”
  • view from room 8251
  • sunrise from room 8251
 of 5 bubbles JM55044, yesterday | Read review
“if you stay at the club level ask for a room in the 800 building”
 of 5 bubbles K5998KDbarbarap, yesterday | Read review
“Junior Swim Up Oceanview Suite in Excellence Club”
 of 5 bubbles katherineharrison0, 2 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question