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Excellence Riviera Cancun

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Traveler (16754)
Room & Suite (3519)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“lazy river”(1,165 reviews)
“chez isabelle”(803 reviews)
“lobster”(2,439 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 45% Off
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 45% Off
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Reviews (13,695)
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13,201 results
Traveler rating
10,362
1,967
568
188
116
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LanguageEnglish
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10,362
1,967
568
188
116
Show reviews that mention
All reviewslazy riverchez isabellelobstermartini barthe grillflavor marketsol barspa viewbarcelona restaurantclub poolroom serviceour honeymoonfrench restaurantlas olasmichael jackson showclub levelswim up room
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1 - 5 of 13,201 reviews
Reviewed yesterday

On February 27, 2018, my wife and I arrived at Excellence Riviera Cancun (ERC) for our 4th visit, with my brother and his wife for their 7th visit. We were welcomed by the Assistant GM Frederico, the Client Services Manager Sara and then, with a...More

Thank PBertrand6567
Hotel's Favorite
Reviewed June 13, 2017

Wow, where do I start?! This was our first all-inclusive and I cant imagine staying anywhere else. They recognized our anniversary with plenty of champagne and constant congratulations. The indoor & outdoor smells, landscaping, and cleanliness really stood out. Every single staff member WORKS, works...More

146  Thank william h
Response from Excellence G, Community Manager at Excellence Riviera CancunResponded July 4, 2017

Dear William, First and foremost, allow us to thank you for choosing Excellence Riviera Cancun as host of your vacation and for taking the time to share your experience with all Trip Advisor readers. We are amused to read your amiable words regarding your stay...More

Reviewed yesterday

We have just returned from our 20th wedding anniversary stay at this hotel and cannot speak highly enough about this place. Not only are the rooms amazing (we had a two storey ocean view room with plunge pool on the roof) but I can honestly...More

Thank andywebb66
Reviewed yesterday

Well let me start by saying this is not a bad Hotel, but our experience did not seem to be as good as others. We came for 2 weeks in March for our Honeymoon. Pros to the hotel: It is extremely clean, the whole resort...More

Thank Katedaly01
Reviewed yesterday

How could you not love everything this resort has to offer? This was our first time at ERC and it definitely lived up to all the hype. The resort itself makes me thing of Disneyland in a way - everything is kept in impeccable condition...More

1  Thank Kailey T
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About
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Breakfast included
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Tennis Court
Bar/Lounge
Spa
Heated pool
Adult pool
Outdoor pool
Details
Price range
$324 - $576 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$324 - $576 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (16754)
Room & Suite (3519)
Pool & Beach (3229)
Dining (1498)
Business Center & Event Rooms (67)
Family and Play Areas (46)
Amenities (46)
Questions & Answers
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Ashleigh B
April 26, 2018|
AnswerShow all 4 answers
Response from Dana G | Reviewed this property |
They have Dubois which is a Brut made in Mexico. I do not ever drink champagne or sparkling wine but I loved it. We also had a bottle of Moet and Chandon but that was in the Imperial Suite and I only asked for the Dubois... More
0
Votes
russlimbrick
April 24, 2018|
AnswerShow all 4 answers
Response from Kevin S |
Let's see if I can help you a bit more. Your resort is located just north of Puerto Morelos, so there are golf courses nearby...within 15-20 min drive. Going north you have Moon Palace (hard to get on because their resort... More
2
Votes
Room Tips
"Get a room in blocks 7 and 8 if possible on the second or third floors."
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"ocean view swim-up is the way to go!"
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"Building number six was good for us."
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"The Ocean View Excellence Club is fabulous"
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