We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Excellence Riviera Cancun

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Excellence Riviera Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

10,935 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 10,553: English reviews
Etters, Pennsylvania
Reviewed yesterday NEW

I’ve read a lot of reviews of this property before we left for our trip and also since we have been home. This is going to be a long review, but I wanted to cover a lot of the issues that seem to be a “hot topics” for other reviewers and tell you what we did so you can have...

 Report
Helpful?
Thank Kelly K
Fort Worth, Texas
Reviewed yesterday NEWvia mobile

The weather was chilly, about the mid 80's (granted I'm used to 110°F summers) but we had the time of our lives. The place was immaculate and beautiful. The tone was set from the second we pulled up. Our bags where handled with the upmost care. The food was DELICIOUS. We've been to many resorts over the years and this...

 Report
Helpful?
Thank laura v
Reviewed yesterday NEW

Just stayed 10 nights and this Adult only resort, we upgraded to the "Excellence Club" and were pampered and treated with excellence. Amenities and service was amazing, Concierge service poolside and in the Club Lounge was excellent, the Manager "Andy" was extremely gracious and helpful, Moses & Fidel at the poolside bar were great, as were the entire poolside Concierge...

 Report
Helpful?
Thank RandyJo
Denver, Colorado
Reviewed 2 days ago NEW

I'm a picky traveler, but Excellence far exceeded my expectations. We were there for 5 nights and never left the resort because it had so much to offer. The entertainment was fun and festive, the food was phenomenal, and the staff was exceptionally friendly. A few favorites and pointers... - Go to the bar to get your own drinks. The...

 Report
Helpful?
6Thank Laura W
Nashville, Tennessee
Reviewed 2 days ago NEW

We have stayed at several all inclusive in the Caribbean and Mexico and we feel like this was the best resort comparing food, rooms and service. Will definitely return. Could possible be our only resort for the Cancun area.

 Report
Helpful?
1Thank dhkhchrh0116
Leeds, United Kingdom
Reviewed 2 days ago NEW

This resort surpassed our expectations. Every effort is made to make your stay easy and comfortable. All inclusive really does mean all inclusive! Wifi, room service (many times a day if required!) mini bar + full bottles of spirits of your choice. Constant concierge for bringing drinks or snacks, cleaning your glasses or setting up the towels on the outdoor...

 Report
Helpful?
3Thank Chirpycharliec
Reviewed 2 days ago NEW

the location of this hotel was great. The food was awesome, the drinks wonderful, and the staff was outstanding. We attended a wedding here and it was very well done (and the cake was good too) The entire facility was always clean, and the live bands was an added bonus.

 Report
Helpful?
1Thank Carol C
Toronto, Canada
Reviewed 2 days ago NEW

We have been to about 12 resorts in this area and this is the BEST one!! From the time we arrived to the time we left we felt pampered by their excellent staff. In fact I kept saying wow....they always seem to EXCEED my expectations. They always went above and beyond. AND this was over Christmas and New Years when...

 Report
Helpful?
3Thank GrimsbyGirl
Long Island, NY
Reviewed 2 days ago NEW

Have stayed at over 20 all inclusives, but first visit to an Excellence resort. Wife and I just came back from 7 days which we enjoyed very much. Paid extra for excellence club, not sure if was worth it. The trip started with a problem as we arrived about 7PM and were brought to our oceanfront room which had twin...

 Report
Helpful?
4Thank dscoent
Bettendorf, Iowa
Reviewed 2 days ago NEW

My husband and I first came to ERC for our 25th anniversary and were blown away and since that time we find it hard to go anywhere else for this type of vacation....and always find ourselves comparing other places to this. My husband's work has started coming here for a reward trip the last few years, so we get to...

 Report
Helpful?
2Thank Carol H
Questions? Get answers from hotel staff and past guests. Ask a question

13,988 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (13643)
Viewed
Pool/Beach Area (2658)
Viewed
Room/Suite (1936)
Viewed
Hotel & Grounds (2713)
Viewed
Dining (1187)
Viewed
View from Room (715)
Viewed
Bathroom (168)
Viewed
Business Center/Function Rooms (54)
Viewed
Family/Play Areas (33)
Viewed
4:15
Videos (21)
Viewed
Other (4158)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (306)
Viewed
Amenities (46)
Viewed
Beach (7)
Viewed
Excellence Club Junior Suite Ocean Front (42)
Viewed
Excellence Club Junior Swim Up Suite (43)
Viewed
Excellence Club Two-Story Rooftop Terrace Suite Ocean Front (46)
Viewed
Junior Suite Spa (38)
Viewed
Main Pool (8)
Viewed
Pool (5)
Viewed
Dining (45)
Viewed
The Hotel (26)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (6)
Viewed
View from Room (2)
Viewed
Business Center/Function Rooms (3)
Viewed
Dining (5)
Viewed
Pool/Beach Area (3)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
4.0 mi away
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun
#1 of 26 in Puerto Morelos
679 reviews
1.5 mi away
Secrets Silversands Riviera Cancun
9.0 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
10,968 reviews
Show Prices
Show Prices
Show Prices
11.6 mi away
Secrets Maroma Beach Riviera Cancun
10.3 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,448 reviews
0.2 mi away
Dreams Riviera Cancun Resort & Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $336 - $697 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Expedia, Excellence Group LLC, BookIt.com and Cheap Tickets so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 Top resorts Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Excellence Riviera Cancun staff and other travelers.
1,677 questions
Ask a question

See all questions (1677)

Questions? Get answers from Excellence Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Join the Excellence Club! PRIVATE:heated pool, beach area, bar, staff, check in/out, quieter rooms away from night time noise.”
 of 5 bubbles kellykV1047DL, yesterday | Read review
“the Junior suites are a good value anywhere in the resort, numerous pools and Ocean front/ view”
 of 5 bubbles RandyJo, yesterday | Read review
“definitely recommend the swim out rooms - convenience and luxury”
 of 5 bubbles Chirpycharliec, 2 days ago | Read review
“We had a Jr Suite and it was very nice.”
 of 5 bubbles carolcU2181BF, 2 days ago | Read review
“Buildings 1, 2 & 3 are closest to lobby, restaurants, bars, theatre etc.”
 of 5 bubbles 731randim, 2 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay