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Excellence Riviera Cancun

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Traveler (16695)
Room & Suite (3515)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“lazy river”(1,165 reviews)
“chez isabelle”(803 reviews)
“lobster”(2,439 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 45% Off
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 45% Off
Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (13,658)
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13,167 results
Traveler rating
10,332
1,964
567
188
116
Traveler type
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LanguageEnglish
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10,332
1,964
567
188
116
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All reviewslazy riverchez isabellelobstermartini barthe grillflavor marketsol barspa viewbarcelona restaurantclub poolroom serviceour honeymoonfrench restaurantlas olasmichael jackson showclub levelswim up room
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1 - 5 of 13,167 reviews
Reviewed today via mobile

My girlfriend and I JUST returned from our stay at ERC and it was perfect from the moment we arrived, until we, sadly, left the resort last night. They pay great attention to detail here and everyone on staff seems to genuinely like being there,...More

Thank kdeleon
Hotel's Favorite
Reviewed June 13, 2017

Wow, where do I start?! This was our first all-inclusive and I cant imagine staying anywhere else. They recognized our anniversary with plenty of champagne and constant congratulations. The indoor & outdoor smells, landscaping, and cleanliness really stood out. Every single staff member WORKS, works...More

146  Thank william h
Response from Excellence G, Community Manager at Excellence Riviera CancunResponded July 4, 2017

Dear William, First and foremost, allow us to thank you for choosing Excellence Riviera Cancun as host of your vacation and for taking the time to share your experience with all Trip Advisor readers. We are amused to read your amiable words regarding your stay...More

Reviewed today via mobile

Excellence Riviera Cancun is a great resort! Everyone is very helpful, polite, and goes above and beyond to make you happy. The entertainment is great! Enrique did a lot of the activities and was awesome!!! The resort was very clean. The food was very good....More

Thank ACraw25
Reviewed yesterday via mobile

Awesome resort!!! Very high quality. We would definitely travel here again! The food, drinks, nighttime shows, daytime live music, rooms, pools, lounge beds and poolside huts were phenomenal! I was very impressed with Xavier and his knowledge at the fitness studio and the exercise equipment...More

Thank whatever6644
Reviewed yesterday via mobile

We loved Excellence Riviera. Especially Rogelio from Flavor Market and Lino ( bartender by the main plaza). Everyone was so lovely and friendly. We also loved the extra perks with that came with the excellence club, this include a private beach area which was amazing....More

Thank Gio S
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About
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Breakfast included
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Tennis Court
Bar/Lounge
Spa
Heated pool
Adult pool
Outdoor pool
Details
Price range
$328 - $571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$328 - $571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (16695)
Room & Suite (3515)
Pool & Beach (3217)
Dining (1489)
Business Center & Event Rooms (66)
Family and Play Areas (46)
Amenities (46)
Questions & Answers
Ask a question
mary f
April 21, 2018|
AnswerShow all 3 answers
Response from KCBeau | Reviewed this property |
We freaked out about that as well... The forecast is hard for the to predict there. It said rain everyday when we went and it only rained one afternoon
1
Vote
mary f
April 19, 2018|
AnswerShow all 3 answers
Response from Colin J | Reviewed this property |
No,it's available to everyone.
1
Vote
Madison T
April 19, 2018|
Answer
Response from DRegehr | Reviewed this property |
In the evening during turndown service you will receive a flyer that list various events at the resort including evening shows. during our time there they had a magic show, various singers, mexican themed night and white... More
0
Votes
Room Tips
"Our room was in section 6 on the third floor. We could not hear anyone outside in the hall way ever."
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"Amazing view!"
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"We had a room facing the sea.. Sunny. Quiet. Beautiful sunrises."
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"I tried for Excellence Club, but they were booked. I thought it was still amazing even without it."
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