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Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 03/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 46 hotels in Puerto Morelos
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.6
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Price:5% off room rate
23308Reviews3741Q+A100Room tips
Traveler rating
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jackie h wrote a review Today
2 contributions
We had the best trip and Javier took care of us by the pool two days in a row he was excellent. We would highly reccomemd this resort. It was everything I wanted it to be. The live entertainment at night was awesome
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Keith_Sandy11 wrote a review Aug 2021
Adams, Massachusetts11 contributions16 helpful votes
+1
Hotel's Favorite
My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. The service was outstanding, the food was delicious and the resort was super clean. There were plenty of activities you could enjoy or be a part of. All of the shows were amazing. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. We appreciate all of your hard work in ensuring our vacation was top notch. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The Excellence Riviera Maya excellent. 😊 The only downside which was no fault of the resort was the seaweed. They absolutely did their best to clean it each and everyday. It was a bit stinky at times though. We were able to get a covid test at the resort to return to the US. It was handled beautifully with no issues at all. I would certainly recommend this resort. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice.
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
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Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded Sep 2, 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dave wrote a review Yesterday
Chicago, Illinois11 contributions1 helpful vote
+1
the resort was typical Excellence style from the moment you arrive to you leave, everything is top tier the food, service the facilities, room, swim out..only bad thing is the beach with brown water..the shows at night was nice just short.my 3rd different Excellence Resort and can’t wait to visit a 4th one
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: bad beach and not your typical party resort it’s quiet after 11:30 mostly everywhere except the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeffinduhgoulds wrote a review Yesterday
Newfoundland and Labrador, Canada25 contributions56 helpful votes
Great resort that checks off most of the boxes for us. The staff is the strength of the resort. The rooms are excellent and the pools are varied and numerous. The food was good and the restaurant service was outstanding, especially the French , Basmatti and the Grill. The wait staff at the Lobster house and Kitchen table were also very good. The only downfall was the beach water being extremely murky - not the resort’s fault— they do a fantastic job of cleaning it daily but the neighbouring resorts made poor attempts of clearing their beachfronts. This often left a odorous smell around the north end of the beachfront. I would highly recommend this resort to people who’s priority is not a favourable beach experience. The rest is excellent..
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Review collected in partnership with this hotel
Date of stay: September 2022
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Corey Z wrote a review Yesterday
Hutchinson, Minnesota10 contributions13 helpful votes
We stayed at ERC from 10-17 September. This was our 6th trip to an Excellence property and our first to ERC. The good: The staff was as great as we've come to expect from Excellence. They consistently go above and beyond expectations. We left wishing we could add another three days to our stay. We stayed at ERC from 10-17 September. This was our 6th trip to an Excellence property and our first to ERC. The good: The staff was as great as we've come to expect from Excellence. They consistently go above and beyond expectations. We left wishing we could add another three days to our stay. The room was beautiful! We stayed in an Excellence Club Rooftop w/ Plunge Pool. The transfer service by Season's Tours was flawless and comfortable. The bad: The food was REALLY hit and miss. My wife said her favorite meal was the breakfast buffet. It's setting the bar pretty low when a buffet is her best meal. We ate steak three times over the week because the other restaurants were of low quality. This was the biggest disappointment of the experience, especially since other Excellence resorts had done so much better. The plunge pool had plenty of sand in it when we checked in, and still had plenty of sand in it after they cleaned it. Excellence has recently relaxed their dress standards at restaurants, and some people are taking advantage of it quite a bit. More than one individual was wearing the same outfit they'd wear on the street corner of an inner city. I'm normally not a clothing person, but it seemed to drag the experience down from the higher tier of resort that Excellence had been previously. The noteworthy: The mattress was pretty firm, and the Excellence concierge was baffled by the concept of a mattress topper. After a couple of attempts over three days they got it handled. The beach had plenty of seaweed on it. To the resort's credit, they had a crew out there 8 hours a day, every day. They were able to stay on top of it for the most part, but it's more of an issue than at EPM and the smell from neighboring beaches was definitely there on some days. We had noticed that EPM was attracting a younger crowd, so we came to ERC in search of a more serene experience. ERC fit the bill in that department. Bottom line: we won't be back to ERC, and we're looking for other resort chains.
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Date of stay: September 2022
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Veronika8206 wrote a review Sep 28
New York City, New York35 contributions61 helpful votes
Amazing resort. Amazing staff. My parents have been traveling to the resort many times now. And every time it is amazing. The service is outstanding. Big thank you to Matilde. Matilde J made our smoothies every day and they were delicious. We cannot wait to be back to relax and enjoy this stunning resort. The people that work here are so kind and very hard working.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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jhamilton210 wrote a review Sep 28
Walterboro, South Carolina11 contributions21 helpful votes
This was our 8th trip to ERC! Seasons transfers picked us up at airport and our journey began. Once arrived we were greeted with cool towels and champagne! Behind the double doors, paradise awaited. Check-in was smooth and quick. The resort is beautiful and not so big which to us is a big plus. All rooms, pools, restaurants, entertainment, and beach are all close by. Whether you stay in Excellence Club or a regular room, you are treated like royality. NEVER have there been such happy people everywhere you turn. Breakfast at the Kitchen Table is buffet and has everything you would want. Always greeted by name with Inocencia's smiling face and welcome. There are 10 restaurants and something delicious waiting on you! Neri at the Lobster House was fantastic, as was the food. Fernando was our waiter at Oregano and was terrific. Alfredo at the Martini Bar keep us hydrated!!!! Our favorite restaurant was Chez and Ruben was our waiter and absolutely the BEST! We loved the nightly entertainment and loved the piano player in the Martini Bar. Armarble worked around the Club and was there when we first visited in 2005! Love seeing her still there each time we visit. We have vacationed for 20 years in Cancun, DR, and Jamaica, but will only come back to ERC...why look any further when all our boxes are checked here!
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Date of stay: September 2022
Value
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Room Tip: No bad rooms!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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nailsbychunn wrote a review Sep 27
1 contribution2 helpful votes
Went because of reviews and everything everyone said was right. One of my best experience. Loved everything about this resort. Can’t wait to come back. Service was great. Food was great. So many options. Loved room service.. pools were nice .. beach was beautiful
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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dprime15 wrote a review Sep 27
1 contribution2 helpful votes
Amazing service all the time. Lots of cool restaurants. Always lots of fun activities going on with excellent hosts. The resort is very clean, room cleaners are top notch. Lots of nightly shows to keep the party going.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Cindy8740 wrote a review Sep 27
Greensboro, NC3 contributions4 helpful votes
+1
We just returned from our 10th stay at Excellence Riviera Cancun. We experienced the same level of service that keeps us coming back. Jose, at the Excellence Club pool, took wonderful care of us. He would check in throughout the day to insure we had everything we needed/wanted. Lucia, at the Club pool, always kept the drinks flowing. We met her on a previous trip and we were looking forward to seeing her again. The food was excellent and the service was incredible! Of course, listening to Claudia sing on Monday evening was awesome! We look forward to our next visit!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$351 - $496 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
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Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Mem AL Mare, El Nicho, and Boquinete Seafood & Grill.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Riviera Cancun have airport transportation?
Yes, Excellence Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.