We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
$463
View deal
Free cancellation until 12/20/21
Hotels.com
Traveluro
$366
View deal
Priceline
Travelocity$463
FindHotel$464
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (23643)
Pool & Beach (4381)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Read more
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Green
Languages Spoken
English, Spanish
21453Reviews3599Q+A100Room tips
Traveler rating
  • 17,500
  • 2,746
  • 807
  • 247
  • 157
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
L C wrote a review Yesterday
Calgary, Canada57 contributions29 helpful votes
We'd just stayed for the first time at an Excellence Resort (El Carmen) about a month ago, and were fortunate enough to take a bit more holiday time, this time at Riviera Cancun. We'd had a few hits and misses with El Carmen, so we were hoping for the best but expecting to run into little hiccups like there due to COVID and all. The airport customs/security check was a breeze, other than having to wait nearly 2 hours for our bags at the baggage claim. Guess the lesson there is don't fly in on a Friday! But we had a nice and fast transfer provided by booking direct with Excellence (Seasons Tours) and their first words to us were 'welcome home!' Check in was fast and painless, and we even received a room that matched what I requested (high floor, end unit). Wasn't expecting much since we'd just booked the most basic of rooms, the Junior Suite pool or Spa view, but it was spectacular. We were able to see the pool below us, the spa across from it, and in the background, a bit of the ocean. Amazing! The room itself was well appointed, and lacked for nothing for amenities. Lots of options for drinks and snacks (oreos, snickers, m&ms, chips) in the room itself, and of course, the resort's many restaurants and bars. Rainfall shower, double sinks, jacuzzi tub in the room, and a spacious balcony with day bed. Definitely more traditional feel to this resort than El Carmen, which was super modern and blocky compared to the lush jungle around Riviera Cancun. A lot of people have commented that this beach isn't the best, but I have to say, for where it is, and when walking through the surrounding resorts, the sand is super soft and white, and the grounds crew works so hard to keep the beach seaweed and clean. The beds are plentiful, and I never had to wake up early to reserve one, though we do tend to get out there by 8-8:30, right after breakfast. The water can be choppy on windy days, but we were able to do stand up paddling, and kayaking on one of the calmer days, and had a lot of fun doing so. With that said, the pools are fantastic, if a bit cold in November. Once you get in, they're fine though, as long as you keep moving and in the sun. Lots of floats to be found until later in the afternoon, but we brought our own to use as pillows and floats. Loved that we could choose between regular loungers under palapas or soft bali beds that had a bit less shade. Didn't spend too much time at the main pool other than to participate in the Aqua Fun (which was honestly hilarious), and spent a lot of it around the lazy river, where we found a couple of hot tubs to warm up in after dipping in the cold pool. Absolutely loved the feel of the resort in the spa/pool areas, and we spent most of our days lounging about there. Breakfasts were mostly at Kitchen Table - we tried Las Olas, but found we could get everything we wanted and then some, and the staff did their best to keep up with any lines that may have formed at the omelette and toast stations. For lunch, we alternated between Lobster House and getting the great pizzas at the bar by the main pool (recommend those for sure!) Las Olas was a bit different than El Carmen, where at Riviera Cancun, we weren't able to just take things out of the restaurant on takeout plates, but had to ask a manager for permission to do so. You could however just tip a waiter anywhere around the pool or beach and they'd bring you food, so not sure why those rules were in place. For dinner, we tried everything aside from the Asian restaurant, and oddly enough, the Mexican. Basmati: so good! Like El Carmen, not exactly what we're used to eating in an indian restaurant, but the naan was better, curries were better, and the fried ice cream is a must try. Lobster House: I really want to like this place, but it's just so inconsistent. One night we're allowed to order more than one lobster, another night we're not. Wasn't until the manager was called over that we could have gotten things sorted out. Grilled lobster is a bit salty, steamed lobster is a bit plain. First visit, the lemon tartar sauce is amazing, second visit, not so much. Seems like it depends on what cook/chef is on that day. Lunch was good though, overall. Oregano: Only went here once for lunch (how is it that Lobster house has more pastas at lunch than the Italian restaurant?) and once to have appetizers prior to Lobster House. Tasty though! We just tend not to not eat Italian food that much. The Grill: enjoyed the cheese bread with chimichurri sauces, and can recommend the sweet corn soup. Very tasty! Steaks were grilled well, but they really need better steak knives there. Couldn't cut through anything with those things! A bit of gristle on the steaks as well, so that didn't help, but serrated knives would have made all the difference. Chez Isabelle: Edged out by Basmati as our favourite restaurant, but the french restaurant at the Excellence Resorts seems to be one of their more consistent and better restaurants. Had heard of long waits but the night we went we got in just before the crowds started, so I guess we got lucky there. (Suggest going just before 6 PM) Didn't have the amazing steaks that El Carmen had, but the tenderloin and pork shank were still excellent. Flavor Market: amazing service on our last night, wish I remembered our waiter's name, but honestly, tapas aren't really my thing, and as it was our second dinner of the night, we were just munching on things before the silent party. The toledana bomb was great though, and if you enjoy deep fried balls of mashed potato/beef I'd recommend it. Don't get the grape and roasted garlic soup unless you're a sucker for punishment like me! Aroma coffee bar: Once again, the best coffee/tea on the resort, with desserts and sandwiches/fruit cups/yogurts. Wish they had the wheel of gelato that I loved at El Carmen, but that's minor. Less desserts as well, but this shop was much more busy than El Carmen so things were flying off the shelves at a far faster pace. The entertainment was good, though we tended to be too tired from the day's worth of lounging around to partake in much. We did end up joining the silent party, which is hilarious, but we tended to listen to the music from the theatre while lounging on the balcony in the evenings. Felt like a little less in terms of activations than El Carmen, but enough to still get involved if you wanted to do so. We were fortunate to have our COVID tests done prior to the Dec 1 change where Canadians have to pay a fee for the test, but it was much better than El Carmen, where the time was scheduled, and there was no line at all to wait for our turn to take the test. Results were returned to us about 4 PM the following day. Check out was a bit longer than check in, with lots of people asking for things at the front desk, and it was a sad walk when heading back to do so. We really enjoyed our short but wonderful stay, and would highly recommend this resort. Service overall was excellent, and most of the staff tried their best to make us happy. We'll definitely be back!
Read more
Date of stay: November 2021
Value
Rooms
Service
Room Tip: the high floor rooms around the spa are fantastic if you want a quieter room!
See more room tips
Helpful
Share
clfigueroa18 wrote a review Jun 2021
NYC44 contributions32 helpful votes
Hotel's Favorite
I am an avid traveller. I usually tend to avoid all inclusive hotels because the food, the drinks and the quality of service is generally subpar at best. I prefer more local, high end quality over quantity. This was my second trip to the Excellence so I knew what to expect. Their hygiene, cleaning standards and food and beverage quality are exactly that, Excellent. Everything was taken care of at every moment. We never worried or even thought about a thing. The staff was exceptional. You could NOT pass one employee without them politely greeting you. Every restaurant was clean, organized and impressively delicious. I don't have one complaint and that it not easy for me. Special shout out to Moises at the bar, amazing service, attitude and people pleasing skills. Despite COVID this property didn't miss a beat from life Pre-COVID. I highly recommend the Excellence brand properties and I will most definitely return.
Read more
Date of stay: May 2021
Location
Service
9 Helpful votes
Helpful
Share
Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded Jul 6, 2021
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, enjoyable entertainment and the outstanding service provided by our colleagues along with our health and safety protocols. Our commitment is to make every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
Read more
Lucy McFaul wrote a review Dec 1
1 contribution
Excellence was a great time. Drinks were fab, music was fun and the staff went above and beyond. Special shoutout to Jorge and Sabrina and their excellent vibes! Loved hanging out with them and everyone we met.
Read more
Date of stay: December 2021Trip type: Traveled with family
Helpful
Share
Molly M wrote a review Dec 1
1 contribution
This was a phenomenal trip - our first resort experience and the bar has been set sky high! Jorge and Sabrina were especially excellent and helped organize all activities. We felt truly relaxed and cared for at this place!
Read more
Date of stay: December 2021Trip type: Traveled with family
Helpful
Share
Jeremy J wrote a review Dec 1
2 contributions
Amazing. Staff was great, food was good, and the excellence club staff were prompt, energetic and the best. Staff went out of their way to make use happy at all times. I recommend doing excellence club and enjoying the club pool and staff. …..
Read more
Date of stay: December 2021Trip type: Traveled as a couple
Helpful
Share
Previous
123456
PRICE RANGE
$290 - $615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun Zoo (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Cafe Layla.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Riviera Cancun have airport transportation?
Yes, Excellence Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.