Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico
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About
#2 of 47 hotels in Puerto Morelos
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.6
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish
Location
Contact
Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $10/day
23977Reviews3789Q+A100Room tips
Reviews
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All staff was top notch. Especially enjoyed Moises and Amable around the club pool! Restaurants were able to accommodate a group of 7 each night. Beach was nice and very clean compared to other resorts. Only thing missing was a buffet for an evening meal but not a deal breaker.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. The service was outstanding, the food was delicious and the resort was super clean. There were plenty of activities you could enjoy or be a part of. All of the shows were amazing. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. We appreciate all of your hard work in ensuring our vacation was top notch. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The Excellence Riviera Maya excellent. 😊 The only downside which was no fault of the resort was the seaweed. They absolutely did their best to clean it each and everyday. It was a bit stinky at times though. We were able to get a covid test at the resort to return to the US. It was handled beautifully with no issues at all. I would certainly recommend this resort. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice.…
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
16 Helpful votes
Helpful
Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded Sep 2, 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited Excellence Cancun (Riviera Maya) a few weeks ago for a wedding and was pleasantly surprised at the resort. The price was very reasonable and the staff there were very friendly and helpful. There were multiple restaurants that we could choose from with very good food. A recommendation to others is that if you want to eat at the Hibachi grill, reservations start being accepted each Sunday and they fill up quickly for the week. There were many different bars with little to no wait time and the service was great. The room was comfortable and had many amenities. There were several pools throughout the resort which made it feel a bit more private of an experience with people spread out. The temperature of the pool was a bit cold, but it would be nice on a hot day. To summarize how great it was, my boyfriend was dreading the trip before we left and by the time we were about to leave he was already planning another trip back!…
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence Riviera Cancun
Responded yesterday
Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Here’s our honest review. The lazy river was fantastic. It was great to float around in, or socialize and hang out. Definitely recommend. Big shout out to Antonio. Worked hard, friendly, funny, and kept our glasses full. This is where we spent a bulk of our time. The pool Bar Blu was rocking. If you want a party atmosphere, it’s there pretty much all day. On to the food. It was fantastic. We are big beef eaters from South Dakota, and I gotta say, the steaks were awesome. The French restaurants tenderloins were amazing. At the steak house, we had a ribeye and a NY Strip. Both places nailed a medium rare steak. I would have like them a tad thicker, but was over all very satisfied. And I absolutely loved the relaxed dress code. I was able to wear a nice pair of shorts and collared shirt to every restaurant except the French one. There the dress code was full length pants. We also like our sea food. The lobsters tails were tasty, and the calamari from the Oregano Lunch was some of the best I have ever had. We’re not much for the beach, but from the 4 or 5 times we’ve been on vacation, it was a very nice well kept beach. On to the few negatives. Honestly, our only real complaint is the Air Conditioning in the room. At about 3 am every night, it felt like our AC would quit and our room would get warm. Maybe it’s us, maybe we like it way too cold at night, maybe the rooms are showing some age. I have no idea. We’re not really complainers, we just napped in the day time. But, I have to admit, it would have been nice to get a full nights sleep. Other than that, the staff was very friendly, you won’t go thirsty, there is plenty to do, and I wouldn’t plan on losing weight. It was a damn good time!…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from The Excellence Collection, Owner at Excellence Riviera Cancun
Responded yesterday
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Moreover, we are glad to read that you were blown away by the delicious food we serve at any restaurant. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, and we will continue working hard in this direction, in order to have happy clients with kind words for our work. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed at this resort for 6 days. We really loved the atmosphere. The resort is gorgeous!! The grounds are impeccably landscaped and beautifully designed. All of the employees are very professional. This resort takes hospitality very seriously. Every employee seeks to make your stay comfortable and enjoyable. We both only had two complaints. The first is that the beds are not very comfortable. They really do need to update the beds at this resort. The second complaint we had, is that the food was hit or miss. Some of the meals we had were delicious and very well done. However some of the food, was actually a bit bland. It was surprising how good some of it was and how boring some other meals were. I don't know why but some of the meals needed more flavor. Also, some foods marked "spicy" had no heat whatsoever. It was bizarre. Other than dialing in a few of their recipes and updating the mattresses, we thought this resort was excellent!! We really loved it & I think it's a great value for the cost.…
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence Riviera Cancun
Responded yesterday
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We are delighted to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay16891393725 wrote a review Yesterday
The resort is beautiful and very well-kept. The food is delicious. Efrain brought my drinks and food to me on the beach, and then he remembered me and my husband’s favorite drinks and brought them to us the next day. His service was outstanding. Alejandro in The Grill and The Lobster provided top-notch service, too. The silent dance party was such a blast, and we all loved the karaoke. Thank you, Excellence Riviera, for working so very hard to make our experience a great one! We had such a great time.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence Riviera Cancun
Responded yesterday
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Third time's a charm for me at this wonderful resort! I've stayed at various resorts in the Excellence family a total of 6 times, and the experience is always amazing! This last trip was a girls trip with twelve of us total. It could not have been better! Gustavo greeted us with a smile (as always, as I remember him from a past trip there), Mannuel provided wonderful service at a couple of the restaurants, the food was delicious, the resort is very clean and the service is top notch! I will come back again and again, and my friends are looking forward to a return trip as well! Thank you for another memorable vacation at the Excellence!
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence Riviera Cancun
Responded yesterday
Dear guest, First of all, we would like to thank you for choosing Excellence Riviera Cancun once again and for taking the time to share this review with the TripAdvisor community. We are very pleased to know that you were greeted warmly by our colleagues upon arrival and they were able to make you feel pampered all the time as a result of going above and beyond to make sure that every need was met. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. It has been a pleasure hosting you and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort was an amazing experience, from the moment we arrived until we left, we were given first class service from all the staff, a big shout out to gastavo the excellence concierge, he made our stay so special.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence Riviera Cancun
Responded yesterday
Dear guest, First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share this review with other travelers. We are delighted to hear from you that we are able to exceed your expectations in all the areas, which are taken care of, and you enjoyed your stay with us mainly due to the outstanding service provided by Gustavo to make you feel extra pampered. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Convenient location from CUN airport. Great layout and restaurants. Entertainment didn’t disappoint and plenty of options of things to do. Workout facilities were great and room amenities were plenty. Only cons were Wi-Fi wasn’t terribly good, and pillows in the rooms weren’t the best
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence Riviera Cancun
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. On the other hand, we are disappointed to read that the pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. It has been a pleasure having you with us and we look forward to hosting you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have never felt so unsafe in my life. After 3 mediocre nights here I tried to leave via Uber. The valet Carlos let me know Uber is not allowed on the property. He also very strongly advised against using them but couldn't explain why. He told me if I needed Uber I would need to meet them at the entrance. When it came time to meet my Uber, I left the building. As soon as I did Carlos looked at me and radioed someone. Next thing I know our Uber is surrounded by taxis. They would not let us leave. They got out of their cars and threatened me, my wife, and our driver. They made it very clear we were not leaving in the Uber. We were forced back to the hotel. I tried speaking qith a manager who's only idea was to take a cab with the thugs who had threatened us. Our Uber driver tried to call the police, so I tried the same. Because the reception is horrible at the hotel I asked an employee if I could use a phone. When they found out I was calling the police they would not let me. I would never stay here again.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from The Excellence Collection, Owner at Excellence Riviera Cancun
Responded today
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with the TripAdvisor readers. We are sorry to read that we were not able to fully meet your expectations. The safety of our guests is upmost importance to us, reason why we can only allow transportation companies that are approved by the local tourism board to pick up guest staying at our resorts. It is unfortunately that you did not consider the recommendations given to you about the transportation services. Bear in mind, that the hotel has no authority outside the premises. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you back in order to provide you the best holiday ever with the attention to detail which we are characterized for. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$334 - $576 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
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Claim Your ListingEXCELLENCE RIVIERA CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Riviera Maya, Mexico - Puerto Morelos)
Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Veggie Veggie Street Food.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Riviera Cancun have airport transportation?
Yes, Excellence Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.