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Excellence Riviera Cancun

Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico
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Traveler (27531)
Pool & Beach (5187)
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About

#3 of 48 hotels in Puerto Morelos
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.6
2023 Travelers' Choice Best of the Best
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Rate: Visit our website and enjoy the Best Prices

Location

39Car recommended
Grade: 39 out of 100
213Restaurantswithin 5 miles
37Attractionswithin 5 miles
See what other travelers are saying
  • Annabel E
    Saint Louis, Missouri102 contributions
    #1 All Inclusive in the Caribbean
    I stayed at this wonderful resort 18 years ago and recall it being a wonderful place. However, I was young and inexperienced and memory a bit fuzzy. Now, having stayed at over 30 all inclusives throughout the Caribbean including Sandals, Secrets, Couples, Beaches, Dreams, Palace Resorts, Karisma, etc., I can say, without reservation, Excellence Riviera Cancun tops them all .. 1. Check in - if you booked directly through Excellence, private roundtrip airport transfers in plush Suburbans are included. Very nice touch and no wait. Check in was friendly and efficient with a cold towel and bubblies. The only thing that was odd was they had 5 or 6 couples wait at the lobby bar with no instructions. Then, 2 bellhops piled all the luggage on 1 cart and had us follow them like cattle as they dropped patrons off at their individual buildings/rooms. I was told it was because we arrived during prime time, but it was still awkward. 2. Grounds - it's like walking through a perfectly manicured tropical rain forest with beautiful foliage blocking any unsightly views (ie, exterior roads, service equipment/vehicles, construction, etc.). There's a covered path for guests and a separate path for service vehicles and staff. During our week-long stay, we never saw a single piece of trash anywhere. Empty bottles, cups, glassware were immediately removed; and every walkway, fountain, sculpture, bathroom was properly scrubbed throughout the day. 3. Room - I stayed at the top end, oceanfront club suite last time and elected for a bottom end pool/spa view this time. Neither disappointed. Our room was quiet, gorgeous, spacious, spotless and well appointed. Along with plush robes, towels and slippers, they had three 1-liter bottles of premium liquor, a full bottle of Cabernet plus a fruit bowl waiting for us. Toiletries, sodas, snacks, water, juice, coffee pods, tea and beer were replenished daily. Even though we took 3 showers daily, we never ran out of towels nor toiletries. There were always 4-6 sets of fresh towels, soap, toothbrush, toothpaste, shampoo, conditioner, shower gel and lotion. Housekeeping thoroughly cleaned our room twice daily. (I'm super picky about cleanliness.) There's never a lingering hair, soap sud, trash or sand ANYWHERE. Believe me. I looked! The best thing about the room were the thoughtful touches .. a full marble luggage bench that fits 3 checked luggages, shelves of all sizes EVERYWHERE, a discreet butler cabinet, and multiple handles, racks and hooks for all your towels, bathrobes, wet swimwear, toiletry bags, etc. And, everything looked BRAND NEW. The only thing I would recommend is for those who are sensitive to light, to bring eye masks as the blackout drapes don't extend all the way to the floor. So, if you're in an eastern facing room, you will get some light in the morning. 4. Dining - we loved Chez Isabelle (French), and dined there twice. Note - this is the only restaurant where gents must wear long pants. Our server, Daniel, made our dining experience so memorable. Get the mushroom crepe, sea bass and filet. You won't regret it. Since the Lobster House was under construction, they moved into The Grill (steakhouse) for breakfast and lunch and The Kitchen (international buffet) for dinner, so the service was quite slow. However, the lobster (thermador and grilled) were both excellent. Basmati Indian restaurant was just ok. Service was slow and spotty, the dining room was warm; and the food was too spicy. I usually love spicy food, but my chicken vindaloo burned my mouth for a good 30 minutes. IMHO, Flavors (Spanish tapas) was the most underrated restaurant. Despite limited diners, the food was OUTSTANDING. And Sergio, our server, made our experience even better. We loved everything about this hip restaurant. The sea bass was to die for, and the lamb stew was good too. Def get the charcuterie platter and sangria. The seafood paella was a bit disappointing, however. The worst was Spice (Asian fusion) a la cart, which really surprised us. Aside from the sushi, the food was less than mediocre. If you've had good ramen, you will be sorely disappointed because they didn't even use ramen noodles! Very tasteless with no protein aside from half of a cold boiled egg. That said, the hibachi side was outstanding. We almost skipped it because we've had it all over. How good could another one be? We're so glad we went as it was fantastic! Benjamin, our chef, was superb in every way. He was, by far, the best hibachi chef we've ever had. If you can get a reservation, go! We dined at the Kitchen for breakfast and lunch daily. They had the largest selection/variety of breakfast fare of all the resorts we've stayed. Just the fruit alone .. fresh mangoes, guava, dragon fruit, papaya, kiwi, pears, peaches, plum, plus the usual melons, apples, oranges and bananas was more than I've ever seen in any Caribbean buffet. There were 3 HUGE sections, all carrying different items. There's never an empty spot. If you're allergic to dairy or gluten or if you're vegan, no problem. There's plenty offerings for everyone. And, if you needed something that's unavailable, just ask. Thank you, Walton and Carlos. You guys are the best! The culinary experience wouldn't be complete without a good cup of Joe. The cafe offered excellent expressos and lattes. That was my nightly guilty pleasure. There were only 3 minor areas for dining improvement: 1) the check in process was inefficient and frustrating. Every restaurant asked for your room number, then they typed it in their computer, then they have you verify your name, then they asked if you have food allergies EVERY SINGLE TIME, then they wrote all your info in 2 different ledgers plus a note pad and then gave one of those pieces of paper to the host/ess who seats you - even at the buffet. With existing automation, this should be a 1-minute process that took 3-5 per customer. It's no big deal if you're in front of the line, but with 4 or 5 couples in front of you, it could take 20-25 minutes just to get seated. 2) aside from the creme brulee-esque item at Flavors, desserts were lackluster. Halfway through our stay, we stopped ordering desserts and just went for after dinner lattes at the cafe. 3) Revive juice bar was located at an odd location, away from the spa and really far from the gym; and the offerings weren't tasty at all. The place was always empty, and we never went back. That said, service was consistently first rate in every establishment. It's the little things .. for ex, at the French restaurant, they knew to serve from the right and clear from the left. They brought out proper utensils with each course. They uncovered all entrees simultaneously. Everything was done professionally and with a smile. Well done, Excellence! 5. Activities - if you're bored, it's your own fault. There were multiple concurrent activities from 9 am to 11 pm each day .. volleyball, blackjack, pool games, beach games, yoga, bingo, CrossFit, dance lessons, live music, tennis, pickleball, archery, rifle shooting, bike tours, not to mention wonderful pools and one of the best beaches in all of Riviera Maya. They have a huge, wide stretch of powdery sand. So nice. Yes, there were some seaweed but far less than any other area we've stayed. You can get free snorkel gear, kayaks and catamaran any time. In the evenings, there's always wonderful entertainment abound. The entertainment staff worked tirelessly around the clock to ensure everyone had a good time. A big shout out to Eric (my all time favorite), Amy, Carlos and Cris. You guys are amazing, and I'm sorry that I didn't get the chance to properly thank you and say goodbye. Next time! Evening shows were the best of any resort in Mexico. Do NOT miss the Rock Show! Wow! They covered all the bests from U2 to Queen.. the voice and pitch were spot on. The Circus show and African acrobats were also super enjoyable, as was Mexican and casino nights. Again, you will NOT be bored here. 6) Spa - I've often found resort spa prices to be outrageous and had no intentions of booking until I heard the rave reviews from other patrons, so we booked a couples massage, which came with the aqua therapy circuit. O.M.G. It was simply bliss. You are pampered and treated like royalty the second you set foot in this sanctuary. We loved it so much that we booked a facial 2 days later. Yes, it's pricey. And, yes, it was worth every penny. 7) Gym - while this may not be the biggest, it is definitely the most well equipped I've ever seen. I'm a retired IT exec turned personal trainer, so I have some experience around exercise equipment. They had EVERYTHING .. bikes, treadmills, rowers, ellipticals, weight machines, squat racks, Smith machine, functional trainers/cable machines, benches, barbells, dumbbells, kettlebells, medicine balls, battle rope, plyo box, BOSU, TRX, stability ball, you name it. They even had a landmine base, weighted bars and every resistance band imaginable. I was so impressed. My only recommendation is to offer an additional antibacterial wipes station and some hand sanitizer .. or at least make sure there's plenty of hand soap in the locker rooms. All in all, we had an amazing week at Excellence Riviera Cancun and will definitely return. Hubby and I easily rate this as the #1 all inclusive resort in the Caribbean and would recommend this fabulous resort without reservation. Thank you for a fantastic week! We will definitely return.
    Dear guest, First of all, we would like to thank you for choosing once again Excellence Riviera Cancun once again and for taking the time to share this review with the TripAdvisor community. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We really appreciate your detailed feedback. It means so much when it comes from our returning guests. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least. We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests are accustomed to. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
    Written August 6, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: July 2023
    Traveled as a couple
    Written August 4, 2023
  • Amy-in-Philadelphia
    Philadelphia, Pennsylvania1 contribution
    Excellence Riviera Cancun
    Absolutely beautiful resort and great service. The level of detail to ensure your satisfaction is very impressive. The staff are all trained impeccably. The restaurants were amazing with tons of choices available all day. For when we had to leave too early in the morning for breakfast at a restaurant, it was easy to call and schedule room service the night before. The liquor options were a little below our standards (Smirnoff and Absolut for vodka), but a wide variety of other types. We even requested different bottles in our room and they were replaced within 15 minutes. I had read some complaints prior to our trip about the seaweed on the beach. Parts of the beach swimming area do have seaweed in the water, but it wasn't an issue for us. The seaweed that washes ashore is cleaned numerous times a day by employees with rakes and wheelbarrows. Otherwise, the sand is white and gorgeous. The resort didn't seem very full during our stay so we never had an issue getting loungers on the beach in the shade, but I would imagine at full capacity that might become an issue. We enjoyed the shows each evening, but some shows were definitely more impressive than others. If you're going to miss some, I recommend looking at the itinerary ahead of time to choose which nights to miss. The shows on Thursday/Friday/Saturday were our least favorites and I would imagine it's planned that way because there were way less people in the audience those nights. The additional parties and buffets were great- tasty food and signature drinks with entertainment. Bring white clothes if you want to fit in for the "white party" (although not mandatory). We really liked that they had representatives from different agencies on had for excursions (besides the hotel concierge), but beware that Discova and Delta are only there from 9 am to 12 pm. The Seasons rep is there until 5 pm. It was really simple to add on trips during our stay (snorkeled two days and an express trip to Chichen Itza) and the staff assists you with your ride pickup. As far as location, we did a short trip into Puerto Morelos. It's a small town with a lot of craft sellers. I will warn that some are quite pushy, especially where the hotel taxi dropped us off at (a higher end jewelry store/tequila tasting). It's around $80 for a cab roundtrip to Playa del Carmen (the hotel does do complimentary trips to Puerto Morelos and Playa del Carmen if it's not booked). Overall, we would DEFINITELY stay there again!
    Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make of every guest experience, as exceptional and unique as it can be. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, entertainment with, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
    Written January 28, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: January 2020
    Written January 28, 2020
  • RebeccaOw
    Billings, Montana1 contribution
    Our second of many stays-We will be back!
    This is the first review I’ve ever felt compelled to write. This was our second stay at this resort and we will be back again for sure! You won’t find a more relaxing or generous experience anywhere. The service exceeds expectations again and again with the friendliest, most consistent and attentive care possible. We went the Spa multiple times this visit working with Ivan, Monica, Edgar and Daniel; all were amazing. Every restaurant has vegetarian items, and this visit most had entirely separate and full vegetarian menus that were outstanding. The beach is well tended and this year, when seaweed is plaguing many beaches, they have managed to protect and maintain their section of the beach beautifully. We paid for the Excellence Club for both of our visits, and while you’ll receive amazing service at every level, we will always elect this upgrade for the more private and secluded beach beds and lounge chairs, the heated pool, private bar and the private concierge service. From beginning to end there is not one thing that didn’t exceed our expectations. Most of the people we visit with here are repeat visitors at this resort—many of whom have tried them all and still think this is the best!
    Date of stay: February 2020
    Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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hemis003 wrote a review Yesterday
St. George, Utah1 contribution
All around amazing resort. Loved the size as it felt the staff remembered us each day which made the trip extra special. Rooms were beautiful. Great variety of restaurants and night time activities. We will definitely be back!
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded yesterday
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We are very pleased to know that the outstanding service provided by our colleagues was able to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. It is lovely to read that you have enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Annabel E wrote a review Aug 2023
Saint Louis, Missouri102 contributions112 helpful votes
Hotel's Favorite
I stayed at this wonderful resort 18 years ago and recall it being a wonderful place. However, I was young and inexperienced and memory a bit fuzzy. Now, having stayed at over 30 all inclusives throughout the Caribbean including Sandals, Secrets, Couples, Beaches, Dreams, Palace Resorts, Karisma, etc., I can say, without reservation, Excellence Riviera Cancun tops them all .. 1. Check in - if you booked directly through Excellence, private roundtrip airport transfers in plush Suburbans are included. Very nice touch and no wait. Check in was friendly and efficient with a cold towel and bubblies. The only thing that was odd was they had 5 or 6 couples wait at the lobby bar with no instructions. Then, 2 bellhops piled all the luggage on 1 cart and had us follow them like cattle as they dropped patrons off at their individual buildings/rooms. I was told it was because we arrived during prime time, but it was still awkward. 2. Grounds - it's like walking through a perfectly manicured tropical rain forest with beautiful foliage blocking any unsightly views (ie, exterior roads, service equipment/vehicles, construction, etc.). There's a covered path for guests and a separate path for service vehicles and staff. During our week-long stay, we never saw a single piece of trash anywhere. Empty bottles, cups, glassware were immediately removed; and every walkway, fountain, sculpture, bathroom was properly scrubbed throughout the day. 3. Room - I stayed at the top end, oceanfront club suite last time and elected for a bottom end pool/spa view this time. Neither disappointed. Our room was quiet, gorgeous, spacious, spotless and well appointed. Along with plush robes, towels and slippers, they had three 1-liter bottles of premium liquor, a full bottle of Cabernet plus a fruit bowl waiting for us. Toiletries, sodas, snacks, water, juice, coffee pods, tea and beer were replenished daily. Even though we took 3 showers daily, we never ran out of towels nor toiletries. There were always 4-6 sets of fresh towels, soap, toothbrush, toothpaste, shampoo, conditioner, shower gel and lotion. Housekeeping thoroughly cleaned our room twice daily. (I'm super picky about cleanliness.) There's never a lingering hair, soap sud, trash or sand ANYWHERE. Believe me. I looked! The best thing about the room were the thoughtful touches .. a full marble luggage bench that fits 3 checked luggages, shelves of all sizes EVERYWHERE, a discreet butler cabinet, and multiple handles, racks and hooks for all your towels, bathrobes, wet swimwear, toiletry bags, etc. And, everything looked BRAND NEW. The only thing I would recommend is for those who are sensitive to light, to bring eye masks as the blackout drapes don't extend all the way to the floor. So, if you're in an eastern facing room, you will get some light in the morning. 4. Dining - we loved Chez Isabelle (French), and dined there twice. Note - this is the only restaurant where gents must wear long pants. Our server, Daniel, made our dining experience so memorable. Get the mushroom crepe, sea bass and filet. You won't regret it. Since the Lobster House was under construction, they moved into The Grill (steakhouse) for breakfast and lunch and The Kitchen (international buffet) for dinner, so the service was quite slow. However, the lobster (thermador and grilled) were both excellent. Basmati Indian restaurant was just ok. Service was slow and spotty, the dining room was warm; and the food was too spicy. I usually love spicy food, but my chicken vindaloo burned my mouth for a good 30 minutes. IMHO, Flavors (Spanish tapas) was the most underrated restaurant. Despite limited diners, the food was OUTSTANDING. And Sergio, our server, made our experience even better. We loved everything about this hip restaurant. The sea bass was to die for, and the lamb stew was good too. Def get the charcuterie platter and sangria. The seafood paella was a bit disappointing, however. The worst was Spice (Asian fusion) a la cart, which really surprised us. Aside from the sushi, the food was less than mediocre. If you've had good ramen, you will be sorely disappointed because they didn't even use ramen noodles! Very tasteless with no protein aside from half of a cold boiled egg. That said, the hibachi side was outstanding. We almost skipped it because we've had it all over. How good could another one be? We're so glad we went as it was fantastic! Benjamin, our chef, was superb in every way. He was, by far, the best hibachi chef we've ever had. If you can get a reservation, go! We dined at the Kitchen for breakfast and lunch daily. They had the largest selection/variety of breakfast fare of all the resorts we've stayed. Just the fruit alone .. fresh mangoes, guava, dragon fruit, papaya, kiwi, pears, peaches, plum, plus the usual melons, apples, oranges and bananas was more than I've ever seen in any Caribbean buffet. There were 3 HUGE sections, all carrying different items. There's never an empty spot. If you're allergic to dairy or gluten or if you're vegan, no problem. There's plenty offerings for everyone. And, if you needed something that's unavailable, just ask. Thank you, Walton and Carlos. You guys are the best! The culinary experience wouldn't be complete without a good cup of Joe. The cafe offered excellent expressos and lattes. That was my nightly guilty pleasure. There were only 3 minor areas for dining improvement: 1) the check in process was inefficient and frustrating. Every restaurant asked for your room number, then they typed it in their computer, then they have you verify your name, then they asked if you have food allergies EVERY SINGLE TIME, then they wrote all your info in 2 different ledgers plus a note pad and then gave one of those pieces of paper to the host/ess who seats you - even at the buffet. With existing automation, this should be a 1-minute process that took 3-5 per customer. It's no big deal if you're in front of the line, but with 4 or 5 couples in front of you, it could take 20-25 minutes just to get seated. 2) aside from the creme brulee-esque item at Flavors, desserts were lackluster. Halfway through our stay, we stopped ordering desserts and just went for after dinner lattes at the cafe. 3) Revive juice bar was located at an odd location, away from the spa and really far from the gym; and the offerings weren't tasty at all. The place was always empty, and we never went back. That said, service was consistently first rate in every establishment. It's the little things .. for ex, at the French restaurant, they knew to serve from the right and clear from the left. They brought out proper utensils with each course. They uncovered all entrees simultaneously. Everything was done professionally and with a smile. Well done, Excellence! 5. Activities - if you're bored, it's your own fault. There were multiple concurrent activities from 9 am to 11 pm each day .. volleyball, blackjack, pool games, beach games, yoga, bingo, CrossFit, dance lessons, live music, tennis, pickleball, archery, rifle shooting, bike tours, not to mention wonderful pools and one of the best beaches in all of Riviera Maya. They have a huge, wide stretch of powdery sand. So nice. Yes, there were some seaweed but far less than any other area we've stayed. You can get free snorkel gear, kayaks and catamaran any time. In the evenings, there's always wonderful entertainment abound. The entertainment staff worked tirelessly around the clock to ensure everyone had a good time. A big shout out to Eric (my all time favorite), Amy, Carlos and Cris. You guys are amazing, and I'm sorry that I didn't get the chance to properly thank you and say goodbye. Next time! Evening shows were the best of any resort in Mexico. Do NOT miss the Rock Show! Wow! They covered all the bests from U2 to Queen.. the voice and pitch were spot on. The Circus show and African acrobats were also super enjoyable, as was Mexican and casino nights. Again, you will NOT be bored here. 6) Spa - I've often found resort spa prices to be outrageous and had no intentions of booking until I heard the rave reviews from other patrons, so we booked a couples massage, which came with the aqua therapy circuit. O.M.G. It was simply bliss. You are pampered and treated like royalty the second you set foot in this sanctuary. We loved it so much that we booked a facial 2 days later. Yes, it's pricey. And, yes, it was worth every penny. 7) Gym - while this may not be the biggest, it is definitely the most well equipped I've ever seen. I'm a retired IT exec turned personal trainer, so I have some experience around exercise equipment. They had EVERYTHING .. bikes, treadmills, rowers, ellipticals, weight machines, squat racks, Smith machine, functional trainers/cable machines, benches, barbells, dumbbells, kettlebells, medicine balls, battle rope, plyo box, BOSU, TRX, stability ball, you name it. They even had a landmine base, weighted bars and every resistance band imaginable. I was so impressed. My only recommendation is to offer an additional antibacterial wipes station and some hand sanitizer .. or at least make sure there's plenty of hand soap in the locker rooms. All in all, we had an amazing week at Excellence Riviera Cancun and will definitely return. Hubby and I easily rate this as the #1 all inclusive resort in the Caribbean and would recommend this fabulous resort without reservation. Thank you for a fantastic week! We will definitely return.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
15 Helpful votes
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded Aug 6, 2023
Dear guest, First of all, we would like to thank you for choosing once again Excellence Riviera Cancun once again and for taking the time to share this review with the TripAdvisor community. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We really appreciate your detailed feedback. It means so much when it comes from our returning guests. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least. We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests are accustomed to. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
IAW0620 wrote a review Yesterday
8 contributions4 helpful votes
We just got back from our third visit to Excellence Riviera Cancun and had just the most wonderful time. Only negative was that our trip wasn't long enough and we would have like to spend a few more days there! What we noticed this trip that truly speaks to the morale at the resort amongst the employees, is how many we recognize from previous years. There doesn't seem to be a massive turnover rate and we recognized many faces that have been there from previous visits; it's nice to see longevity in the employees and that they genuinely seem happy to be there. Ivan in the gym is a gem and was incredibly helpful when we went to workout there. Our visits to the Kitchen Table were a great experience with Miguel, Salvador, and Abnar (who we remember from last year!). Miriam who helped us with the towels was an angel with her welcoming demeanor and always a smile on her face. Lastly, we were lucky to have Carlos for two breakfast mornings at the Lobster House. The service here is impeccable and they truly make you feel like you're the most important guest there. The constant friendliness and smiles, even in passing, makes this resort a top notch amongst others. The service is impeccable and the grounds are just stunning. We will be returning again next year for our annual trip and can't wait! The food is as quality as the name of the resort! We spent most of our time on the beach just relaxing but the resort seems to make way for those that enjoy lots of activities and socializing while also making plenty of quiet and room for those looking to peacefully relax and do literally nothing. If you book here, you will not regret it! A fantastic resort!
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Date of stay: September 2023
Rooms
Location
Service
Room Tip: Honestly, all rooms are great depending on what you're looking for. I don't think...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun once again and for taking the time to write and share your feedback with other travelers. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, enjoyable entertainment and the outstanding service provided by our colleagues. Our commitment is to make every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tjkmccracken wrote a review Sep 27
Conway, Arkansas1 contribution
This was by far the most relaxing, luxurious vacation we have ever been on. I wish we had of known about Excellence when we got married because our anniversary trip far exceeded our honeymoon. We can’t recommend this resort enough and already planning our next vacation!
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your anniversary destination and for taking the time to share this review with the TripAdvisor community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever. We look forward to welcoming you back soon and having another opportunity to pamper you with our outstanding bespoke service for an intimate couples-only getaway in Beloved Hotels, Mexico; or an adult only vacation at any of our five elegant Excellence Resorts properties in Mexico, Dominican Republic, and Jamaica; or a blissful escape for all ages at Finest Resorts in Mexico and the Dominican Republic. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roam572801 wrote a review Sep 27
2 contributions
If you’re in search of a well-maintained, clean resort with great food and service look no further! The only thing I would have liked is more top shelf liquor options at the bars (only available if you upgrade to Club).
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests are accustomed to. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DAVE G wrote a review Sep 26
Chicago, Illinois13 contributions8 helpful votes
+1
The name Excellence the Brand speaks for itself, the beauty of the resort the excellent service, all the restaurants food was good, the bike tour the nightly shows, all the swimming pools just great, the Martini Bar was the highlight for our drinks they knew us and kept them coming, the room was cleaned every day, the only down thing if you like late late activities it’s very quiet
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: beach not that nice
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hannah J wrote a review Sep 26
Cullompton, United Kingdom14 contributions
+1
Over all, this resort really is amazing. It was our first all inclusive for us both in years and our first time in Mexico, to celebrate our honeymoon. The service really is excellent. All the staff are friendly, helpful and accommodating, and treat you like family. The food, rooms, entertainment, activities and staff are what made it. Upon arriving, you’re welcomed with a glass of fizz and a cold towel, and they put a bottle of champagne on ice in your room, as well as an ‘It’s our honeymoon’ banner on the door. When you have your romantic dinner gift for any choice of restaurant, they give you a decorated plate with the occasion on. These little extras are what make it special. Upon first checking in, we were told we needed a credit card to hold $600 up front for any charges. We weren’t told of this on booking so told them politely we wouldn’t be doing this. We tried out all of the restaurants on site, with the French, ‘Chez Isabelle’ being our favourite. They do the most amazing filet mignon. The Grill restaurant can get extremely busy with long waiting times and probably the loudest atmosphere of the lot. We had to cut one night at The Grill short, after waiting 45 minutes, then being sat next to a really overly loud party table. We couldn’t even hear ourselves think, and my partner really struggles with noise with being on the spectrum. I told the waiter that we were going to leave as she wasn’t feeling well. We understood they were really busy and they can’t help the noise but we ended up going somewhere else where she felt more comfortable. I feel The Grill is more of a busier, bigger group kind of restaurant rather than a relaxed, romantic, ‘coupley’ atmosphere. But the resort has lots of other options available, so we ended up going to Oregano, which is lovely. All 6 pools were amazing and well spaced out. The main pool with the swim up bar is the busiest and generally the loudest with all the activities being held here. The excellence pool outside block 6 was quiet which suited us as it was the closest to our room (we had a swim up room). The lazy river was great, but attracts a lot of loud groups of people. It was harder to relax and read a book at the lazy river and the main pool. But, again, there were loads of pools to choose from depending on what mood you’re in. Room service was usually great but on one occasion, the person we got through to, to make an order, either didn’t understand English or didn’t understand the menu, (or both?) We wanted to order breakfast but it was taking too long to order, so we got up and dressed and went to the breakfast buffet restaurant, The Kitchen Table. When we ordered champagne breakfast with the concierge, which came as an extra for our honeymoon, no champagne was brought upon arrival. We also stated on one of our orders ‘no salmon’ because my wife is allergic to fish, but both turned up with salmon. Upon first inspection, the salmon looked like bacon to us, so I tried both to check. If my wife checked herself, she would’ve needed hospital treatment. I suggested to my wife to move it off and just eat the rest, but she said she couldn’t eat the rest as it was contaminated and could still cause a reaction. There were 2 times where we had to wait for our order to be rectified, which meant I had happily finished my breakfast, and my wife hadn’t started yet. This was a shame as all of the restaurants were brilliant at checking my wife’s allergies. The night entertainment is fantastic. We were surprised at how amazing the acts were. Our favourite being Claudia Treviño. Absolute incredible talent. The circus and burlesque acts were also really good. As we had a swim up room, we noticed there were so many bugs, even with the bug screen closed. We had to ask to get our room sprayed a couple of times as I woke up many mornings with bite marks on me. We first attempted to buy mosquito spray at the gift shop but were asking $36 for it (!!) so we bought some in the local supermarket much cheaper. We learnt through the Facebook group that it could potentially be sand fleas from the beach, which put us off going to the beach. I’m not sure if the ground floor swim up rooms get sprayed when they’re cleaned but this should be the case if not. I was covered in bite marks by the end of the holiday which were really uncomfortable, even after using the spray. Housekeeping were brilliant and we loved the towel animals each day. I was always looking forward to what animal we’d get next. They always kept our room nice and tidy and our mini bar topped up with snacks and drinks etc. Staff members of the resorts spa would approach us and everyone else around the pool whilst we were trying to relax/swim and that did bother us. My wife was even woken up by the spa staff to pitch a sale. On some days there were 2 or 3 people in one day that would come up to us. We did not like being hounded. We’d rather seek something for ourselves rather than being bothered whilst we’re trying to relax. The prices of the spa is also extortionate, even with the honeymoon discount. By the end of the holiday, we’d try and avoid any spa staff as best as we could! We tried the sports bar out one evening and thought the food and service wasn’t that great. We were told by other guests that it’s more so a place to go for comfort food after you’ve had a lot to drink. We went for dinner and regretted it immediately so ended up going to Flavour Market. Flavour Market is amazing and the staff are attentive and super friendly. Special shout out to Sergio & Carolina. Great assets to the team. All of the pool side waiters/waitresses and behind the bar were amazing and really attentive. We never were without a drink in hand at the pool! A couple of days before we were due to leave (Tues 19th Sept), my wife went into the jewellery store, ‘Le Vount Jewellery’ based in the resort, and bought herself a ring to remind her of the trip. It was advertised as a silver amethyst ring. They asked when she was due to leave and she said on Thursday (21st Sept). They agreed they would polish it up in time to pick up before we go. She picked it up on Wednesday evening (20th Sept). On Thursday morning (21st Sept), she noticed the “silver” was peeling, the “silver” almost wearing off. Time was running short as we had half an hour until the bell boy arrived to collect our suitcases to go home. My wife decided to go back and ask for a refund. She was informed they don’t do refunds. When my wife questioned what the ring was really made of, they started off by saying it was white gold. My wife showed them her engagement ring and told them that was white gold and it doesn’t peel. They then said it was silver plated, and titanium. My wife questioned further which was it because they listed quite a few materials and it was advertised, stamped and sold as sterling silver, when it clearly wasn’t. So it was either false advertising or they lied to her when purchasing. Bearing in mind this product would have been $300 at full price if it wasn’t on sale. (So it could’ve been worse) The whole store had a 60% sale on and was never busy. She gave the shop assistant two options. To give a full refund or my wife would speak to the resort manager. The assistant then proceeded to talk to a manager who agreed the refund in the end. The assistant also said to my wife that she didn’t give them a chance to rectify the situation, even though the original assistant was aware of the fact we were flying home 2 days from the sale. We had only picked it up the evening before leaving, so we didn’t have time. But mainly, because this issue shouldn’t have happened to start with! It’s a shame because this doesn’t reflect the resort at all and it leaves you with a bitter taste. You would never expect for something like that to happen in a 5 star resort. The poolside entertainment was really good. We loved the saxophone player! We also really loved the coffee shop, Aroma. Lovely coffee and snacks and very handy when you want something quick. The gift shop in the resort is crazy expensive and we felt sorry for the poor guy working one evening that said the shop doesn’t close till 11pm. Very late for somewhere that’s never ever busy. Everyone working on the concierge desk and reception desk are very friendly and welcoming. My wife enquired about the sombrero painting activity as she had saw it on the Facebook group/the app. The concierge explained that this activity had stopped but because we were gutted as we wanted one to take home, they would run a special activity just for us for the following day at the theatre. This included painting Alebrijes’ (Mexican folk art sculptures) and we got to paint them and keep them afterwards. We thought this was really amazing service which we appreciated so much! We also really recommend booking excursions with Garrett at Lighthouse Tours on the beach. He’s awesome, and did us a great deal on the cenotes excursion. Much cheaper than Aqua World (based in the resort) whom we did Whale Shark experience with. Despite the bugs, our room was amazing. Had everything you needed. The jacuzzi bath was amazing and the bed was incredibly comfy with loads of room. The mini bar in the rooms were always topped up and all the alcohol was branded and top shelf stuff. The Wifi is poor, but they did rectify it well and came up to fix the issue within a couple of hours. They gave us a router to go on the TV which worked very well after being put in. The Kitchen Table had so much range for breakfast and the staff were really helpful and attentive. You had everything you could think of in terms of food choice! Visually, the resort is stunning and is kept very well maintained. The staff work very hard to keep it this way. Very good security at the front gates which makes you feel safe. But people were also allowed to walk in from the beach front. I had a couple ask me whilst I was in the pool what resort it was as they had walked along the beach front through. I’m not sure it’s well thought of security wise from the beach end. Anybody could be walking in and around the resort from this way in. Over all, we absolutely loved the experience and would definitely love to come back!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Ask for your room to be sprayed if in a swim up room, as there’s lots more bugs. Ask for a router...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded 3 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team. In our resorts, the safety of our guest is our priority, bear in mind, that in Mexico, the rivers, lakes, lagoons, beaches and national coasts belong to the public domain and are freely accessible, always respecting the right of private property. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dennis G wrote a review Sep 26
Stourbridge, United Kingdom23 contributions6 helpful votes
Another wonderful two week stay at The Excellence, lovely room 3206. It was quiet, relaxing and the perfect holiday for us. Food and service was exceptional, plenty to see and do there. We are not beach people but a stroll every morning was lovely watching the sun rise. I know there is an issue with sargassum but they try very hard to keep the beach almost clear. The only negative from our perspective was the food in Oregano which was disappointing and a little too salty and bland. However the Flavour Market special mention to rosy great service. Kitchen Table, excellent service and choice. Eduado gets a special mention great service. Basmati and The Grill food top notch. Our Favourite was Spice 4 visits. Chez Isabelle was slightly disappointing as they had no fillet mignon. It gets very busy at weekends but the resort copes easily. Entertainment was good and diverse. It was also nice to the two resident cats Mabel and Bert were looking good and thriving amongst the abundance of wildlife which are often seen in the beautifully mainicured grounds. So a big thank you to whole of staff who work exceptionally hard, the housekeepers and the unsung heroes who help make this wonderful hotel function so well. Can’t wait to return soon.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded 3 days ago
Dear guest, First of all, we would like to thank you for choosing Excellence Riviera Cancun once again and for taking the time to share this review with the TripAdvisor community. Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diane H wrote a review Sep 26
4 contributions
+1
I can not put into words how amazing this resort is. My cousin and I spent a week away and enjoyed every second. The resort is only about a 20-minute drive from the Cancun Airport and felt like 5. We were able to go when the weather was absolutely perfect! Rained for maybe 10 minutes and dried up quickly. The entire resort was beyond beautiful, so well manicured, clean, and just gorgeous. The entertainment staff was hilarious, and the staff did an amazing job of making you feel like family. A few of the amazing staff we encountered were Angelo, Cristobal, Adrian, Naomi, Poli, Hugo, Marco, Lino, Aurelia, John, and Josue. A HUGE shout out to Eleuterio for cutting us a fresh coconut and giving us beautiful flowers from his garden. The staff really does go above and beyond there. I will definitely be back! Also, the activities they offer keep you entertained! I recommend Coco Loco, Lotteria at the pool and definitely all of the nightime entertainment. If you have time, definitely treat yourself to the hydrotherapy and massage. It was a magical experience. My masseuse was Carmen, and she was wonderful.
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded 3 days ago
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trek37444488784 wrote a review Sep 25
1 contribution
+1
We somehow ended up waiting 9 years for our honeymoon (insert eye roll here). Excellence Riviera Cancun is PERFECT to to its gorgeous location, food, and service. I have celiac disease, so we needed to find a resort that could accommodate a gluten-free diet. And we certainly found that here. All menu and buffet items are marked with clear allergy symbols. It's a lot to expect that to be perfect and I certainly found some mis-marked items and would ask for clarification at times. Here's the important thing: Front of house and back of house staff have a solid understanding of how important this is. If a server was unsure they made sure to ask someone in the know so they wouldn't put me at risk. This is such an important element that really put me at ease for our entire stay. Here are some of the brightest stars we encountered during our stay: Roberto at Oregano (Italian restaurant) is such a great server. We had our favorite meal of the week here. It's rare for a celiac person to find much on an Italian menu. They went above and beyond to make this a special experience. Sergio is a trainee and does an amazing job making guests feel at home. Cesar was the manager the night we ate there and he runs a fantastic experience for guests. We went to Flavor Market (Spanish cuisine) and was treated to the best paella I've ever had. Sergio was our server and his attention to detail is fantastic! Erick, our server at The Grill (with chef Osmar) gave us the most amazing experience. Food and service is SO good here. We didn't make it to Spice (the hibachi/Asian-themed restaurant), but we ate at every other restaurant on property and were blown away at the work they’ve done to create a perfect experience for guests. On our first full day, we had breakfast at The Lobster House, where Walton took care of us. He is a truly amazing server. So great, in fact, that we returned each morning for the remainder of our stay. We needed to be out just before 9AM on our checkout day. He made it so that we were able to enjoy a leisurely breakfast before leaving for the airport! I'm an avid tennis player and was thrilled to learn there are courts at the resort. Rafael is the pro there and treated us to daily drills and point play. I've played for 40 years and have worked with a lot of pros. Rafael is SO good-natured, smart, and was able to help me and my wife improve our game. Not something one would expect on vacation. We treated ourself to a couples massage and my wife had another massage during our stay. This is the best spa either of us has ever been to. The entertainment here is AWESOME! I love how it's structured in the evenings. Bands and performing artists are top notch. We went every night! They start around 7:30. So you can turn in early and feel like you're not missing anything, or stay up until midnight or so and mosey up to bed when the fun's over. I've been raving about ERC to friends and co-workers ever since we've returned home. Our time here was simply unforgettable. We love this place and are absolutely going to visit next year.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: I think we visited during a less busy time, so we felt a little like we had the place to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded 3 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your honeymoon destination and for taking the time to share your opinion with the TripAdvisor community. We are pleased to hear from you that you thoroughly enjoyed our top-notch amenities and the delicious cuisine we serve and plenty of options to choose from. As a luxurious all-inclusive resort, every staff member takes care of every single detail in order to provide an unforgettable guest experience and exceed its expectations and accommodate any allergic sensitivity or dietary restrictions. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$393 - $519 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
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EXCELLENCE RIVIERA CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Riviera Maya, Mexico - Puerto Morelos)

Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Matea Restaurante, MEM al Mare, and Layla Restaurant.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Riviera Cancun have airport transportation?
Yes, Excellence Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.