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Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (21331)
Room & Suite (4108)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 40 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
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Room & Suite (4,108)4,108
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
DVD / CD player
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, Spanish
19,087Reviews3,367Q+A100Room tips

Reviews

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Popular mentions
KatieTags wrote a review Jul 2020
Forest Hill, Maryland113 contributions27 helpful votes
The first time we were here was for our honeymoon in April of 2017, and we returned in the fall of 2019 (I'm late in reviewing it). We had an even better time the second trip because we were so comfortable with the resort and we knew what to expect, and it was awesome. We got a Club room this time, which was fun and worth it. We enjoyed the Club Lounge and also how much the staff in the Club areas doted on us. One day at the pool someone was going around cleaning everyone's sunglasses. That's service!! A few staff members we would like to recognize for being awesome: - Felipe and Ana at The Grill - Amir at Flavor - Luis at the Chez Isabel Wine Cellar dinner - Enrique and Christian with the resort entertainment staff There are so many others we could name because ALL the staff members are terrific and we can't wait to return and see eveyrone!
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Date of stay: November 2019
Rooms
Cleanliness
Service
1 Helpful vote
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Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded 1 week ago
Dear Katie, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your honeymoon destination and for taking the time to write and share your feedback with other travelers. We are very pleased to read that we were able to surpass your expectations due to the Excellence Club benefits were worth it, and the outstanding service provided by our staff since the attitude of our staff is intended to exceed our guests’ highest expectations and provide them a service as much personalized as possible. We can assure you that we will forward your kind words along to our team for their contribution to how memorable and special was your stay. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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Lisa A wrote a review Jul 2020
Belton, United Kingdom51 contributions23 helpful votes
Hotel's Favorite
We booked an Excellence Club swim up room. Unfortunately we were a day late due to a flight delay. We were warmly welcomed by staff and had a great stay. The quality of the food was excellent and lots of choice of restaurants which meant every night felt different. The evening entertainment was good and the facilities around the hotel ( including the spa were great). It’s difficult to find fault with the resort other than the room was very humid and bedding often felt damp. I would highly recommend this chain and we’ll defiantly be trying another one of the hotels
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded 2 weeks ago
Dear Lisa, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to write and share this review with the TripAdvisor readers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to. It is a pleasure knowing that you enjoyed our huge food selection we offer. As a luxurious all-inclusive resort, our culinary team offers a wide array of dining options to suit different tastes and palates. We are grateful for your compliments towards our staff, whose kindness and helpfulness are one of our hotel’s greatest strengths. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We look forward to welcoming you back soon and have another opportunity to pamper you with our service creating another memorable experience. Please, accept our warmest regards from The Excellence Collection.
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DoctorJLo wrote a review Jul 2020
1 contribution2 helpful votes
I was very much looking forward to my trip to Excellence Riviera Maya in March, but like many others, was required to cancel due to COVID. The initial cancellation seemed to go very smoothly and the confirmation email stated that I would receive the refund very shortly. However, it is now four months without a refund, despite monthly follow up phone calls and emails from me to Excellence. Each time I am given the same prepared speech, that there is a large volume of cancellations due to COVID ( I fully understand this) and that refunds are entered manually. Each time the email response increases the time frame for a potential refund to the amount of time without refund specified in my own email. I have yet to see the refund from a mid March cancellation and am beginning to wonder if it will ever happen. The canned response is annoying and the lack of refund after four months is beyond the COVID delay expectation. All other refunds related to this trip were accomplished by other operators within two weeks to two months. I am unlikely to be booking with this hotel chain again, which seems sad given the other glowing reviews.
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded 4 weeks ago
Dear guest, We are very sorry to read that you did not receive your refund yet. Our customer service team had been receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Please, rest assured that they have been doing their very best to handle the high volume of requests. However, we would like to suggest contacting us again through our call center or any social media channel to dive deeper into the status of your refund. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Please, receive our warmest regards from The Excellence Collection.
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TexasKenzee wrote a review Jun 2020
San Antonio, Texas46 contributions21 helpful votes
Decided at the last minute to grab a few solo days of R and R, Excellence fit the bill! Everyone says it, but it’s worth noting again, the service here is crazy good. Any request, they will try and make it happen. Absolutely gorgeous sunrises on the beach- delicious breakfast at Lobster House, great room service, fabulous massage and the requisite amount of sunshine :) Rooms are spacious and clean, nice balcony with sea view, even in a non club room. ( I am pretty sure it was building 6 ) Beds- super comfy! As Expedia VIP, free room upgrade and bottle of Champagne with treats in room on arrival - Bringing the hubs back this year, if conditions allow - thanks again for a perfect stay.
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Date of stay: June 2020Trip type: Traveled solo
2 Helpful votes
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Response from ExcellenceCollection, Online Brand Controller at Excellence Riviera Cancun
Responded Jun 23, 2020
Dear guest, First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers. We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Their attitude is intended to exceed our guests’ highest expectations and provide them a service as much personalized as possible. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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Jenna H wrote a review Jun 2020
Kansas City, Missouri9 contributions5 helpful votes
We visited the ERC for our very first time in late December 2019 for 10 days. This was me and my mom’s first time to this specific resort, but not our first time to Mexico/Cancun area. We have stayed in many different resorts in this area, (including Iberostar Cancun, Palladium, Barcelo) and none of them even come close to the ERC. It’s definitely worth the money if you typically stay at more budget friendly resorts like we have in the past. Room: We stayed in a roof top terrace in the Club section with an oceanfront view and our room was awesome. It’s so cool to have the terrace balcony and the dip pool. We didn’t use the pool much as the water was pretty cool some days being that it was December. Not really sure if these pools are supposed to be heated, but ours didn’t seem to be. Although we didn’t really care. The 24-hour room service is awesome. Club Level Review: I will preface this by saying we have not stayed here non club so I can’t compare the two. However, we LOVED the service that we received being club level. We never went thirsty and they were always asking if we needed drinks. We were even able to order food poolside and have the drink servers bring the food to us. The club pool is smaller than the main pool, but in late December it was the only pool heated and that made all the difference. It was so refreshing and comfortable to swim in. We didn’t use many of the amenities of the special club lounge/front desk area but it was nice to have the option and they answered ALL of our questions and requests. It was sometimes tough to get 2 chairs together at the pool if we didn’t get to the pool before noon, but the beach always had chairs available. The pool concierge were awesome, including Ernesto, Francisco, Fernando and Secundino. They came by every day to make sure all of our needs were met and if we had any questions. Food: The ERC has the best food overall that I’ve ever experienced in Mexico. We were able and willing to eat at Agave, Flavor Market, Spice, the Lobster House, and Oregano. We also had the buffet a couple times. Agave was good, not outstanding in our opinion but we still enjoyed our meal, (I think our food was just overcooked). The one thing we love about ERC food in general is that in our experience they are able to accommodate to whatever you might like/how much of it you want to order from the menu. We were slightly confused with the menus at times about whether we order 1 or 2 appetizers/if a dish is a main or a starter and they never batted an eye when we ordered as much of it as we wanted. I think on more than one occasion we ordered 2 or 3 apps. Flavor Market was fine but we only went once. We really loved our meals at Spice, The Lobster House and Oregano. We’re not huge into nightlife and other shows at night. Claudia Trevino is awesome. The other nightly shows were fine. It’s fine entertainment in the evenings after the sun goes down. If anyone has any other questions about this resort I’d be happy to answer them through PM. If you’ve never been here before and you’re on the fence about booking it, I say you should without a doubt go for it. Let me repeat, ITS WORTH THE PRICE!
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Date of stay: December 2019
Value
Rooms
Service
5 Helpful votes
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Response from ExcellenceCollection, Online Brand Controller at Excellence Riviera Cancun
Responded Jun 8, 2020
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. We are very pleased to read that we were able to surpass your expectations due to the Excellence Club benefits were worth it, the food and drinks quality you encountered even room service, and the outstanding service provided by our staff since the attitude of our staff is intended to exceed our guests’ highest expectations and provide them a service as much personalized as possible. We can assure you that we will forward your kind words along to our team for their contribution to how memorable and special was your stay. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
Read more
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PRICE RANGE
$290 - $615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
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Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun Zoo (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Lola y Moya, Mangata, and Cafe Layla.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Riviera Cancun have an airport shuttle?
Yes, Excellence Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.