All staff was top notch. Especially enjoyed Moises and Amable around the club pool! Restaurants were able to accommodate a group of 7 each night. Beach was nice and very clean compared to other resorts. Only thing missing was a buffet for an evening meal but not a deal breaker.
My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. The service was outstanding, the food was delicious and the resort was super clean. There were plenty of activities you could enjoy or be a part of. All of the shows were amazing. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. We appreciate all of your hard work in ensuring our vacation was top notch. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The Excellence Riviera Maya excellent. 😊 The only downside which was no fault of the resort was the seaweed. They absolutely did their best to clean it each and everyday. It was a bit stinky at times though. We were able to get a covid test at the resort to return to the US. It was handled beautifully with no issues at all. I would certainly recommend this resort. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice.…
We visited Excellence Cancun (Riviera Maya) a few weeks ago for a wedding and was pleasantly surprised at the resort. The price was very reasonable and the staff there were very friendly and helpful. There were multiple restaurants that we could choose from with very good food. A recommendation to others is that if you want to eat at the Hibachi grill, reservations start being accepted each Sunday and they fill up quickly for the week. There were many different bars with little to no wait time and the service was great. The room was comfortable and had many amenities. There were several pools throughout the resort which made it feel a bit more private of an experience with people spread out. The temperature of the pool was a bit cold, but it would be nice on a hot day. To summarize how great it was, my boyfriend was dreading the trip before we left and by the time we were about to leave he was already planning another trip back!…
Here’s our honest review. The lazy river was fantastic. It was great to float around in, or socialize and hang out. Definitely recommend. Big shout out to Antonio. Worked hard, friendly, funny, and kept our glasses full. This is where we spent a bulk of our time. The pool Bar Blu was rocking. If you want a party atmosphere, it’s there pretty much all day. On to the food. It was fantastic. We are big beef eaters from South Dakota, and I gotta say, the steaks were awesome. The French restaurants tenderloins were amazing. At the steak house, we had a ribeye and a NY Strip. Both places nailed a medium rare steak. I would have like them a tad thicker, but was over all very satisfied. And I absolutely loved the relaxed dress code. I was able to wear a nice pair of shorts and collared shirt to every restaurant except the French one. There the dress code was full length pants. We also like our sea food. The lobsters tails were tasty, and the calamari from the Oregano Lunch was some of the best I have ever had. We’re not much for the beach, but from the 4 or 5 times we’ve been on vacation, it was a very nice well kept beach. On to the few negatives. Honestly, our only real complaint is the Air Conditioning in the room. At about 3 am every night, it felt like our AC would quit and our room would get warm. Maybe it’s us, maybe we like it way too cold at night, maybe the rooms are showing some age. I have no idea. We’re not really complainers, we just napped in the day time. But, I have to admit, it would have been nice to get a full nights sleep. Other than that, the staff was very friendly, you won’t go thirsty, there is plenty to do, and I wouldn’t plan on losing weight. It was a damn good time!…
My husband and I stayed at this resort for 6 days. We really loved the atmosphere. The resort is gorgeous!! The grounds are impeccably landscaped and beautifully designed. All of the employees are very professional. This resort takes hospitality very seriously. Every employee seeks to make your stay comfortable and enjoyable. We both only had two complaints. The first is that the beds are not very comfortable. They really do need to update the beds at this resort. The second complaint we had, is that the food was hit or miss. Some of the meals we had were delicious and very well done. However some of the food, was actually a bit bland. It was surprising how good some of it was and how boring some other meals were. I don't know why but some of the meals needed more flavor. Also, some foods marked "spicy" had no heat whatsoever. It was bizarre. Other than dialing in a few of their recipes and updating the mattresses, we thought this resort was excellent!! We really loved it & I think it's a great value for the cost.…
The resort is beautiful and very well-kept. The food is delicious. Efrain brought my drinks and food to me on the beach, and then he remembered me and my husband’s favorite drinks and brought them to us the next day. His service was outstanding. Alejandro in The Grill and The Lobster provided top-notch service, too. The silent dance party was such a blast, and we all loved the karaoke. Thank you, Excellence Riviera, for working so very hard to make our experience a great one! We had such a great time.
Third time's a charm for me at this wonderful resort! I've stayed at various resorts in the Excellence family a total of 6 times, and the experience is always amazing! This last trip was a girls trip with twelve of us total. It could not have been better! Gustavo greeted us with a smile (as always, as I remember him from a past trip there), Mannuel provided wonderful service at a couple of the restaurants, the food was delicious, the resort is very clean and the service is top notch! I will come back again and again, and my friends are looking forward to a return trip as well! Thank you for another memorable vacation at the Excellence!
The resort was an amazing experience, from the moment we arrived until we left, we were given first class service from all the staff, a big shout out to gastavo the excellence concierge, he made our stay so special.
Convenient location from CUN airport. Great layout and restaurants. Entertainment didn’t disappoint and plenty of options of things to do. Workout facilities were great and room amenities were plenty. Only cons were Wi-Fi wasn’t terribly good, and pillows in the rooms weren’t the best
I have never felt so unsafe in my life. After 3 mediocre nights here I tried to leave via Uber. The valet Carlos let me know Uber is not allowed on the property. He also very strongly advised against using them but couldn't explain why. He told me if I needed Uber I would need to meet them at the entrance. When it came time to meet my Uber, I left the building. As soon as I did Carlos looked at me and radioed someone. Next thing I know our Uber is surrounded by taxis. They would not let us leave. They got out of their cars and threatened me, my wife, and our driver. They made it very clear we were not leaving in the Uber. We were forced back to the hotel. I tried speaking qith a manager who's only idea was to take a cab with the thugs who had threatened us. Our Uber driver tried to call the police, so I tried the same. Because the reception is horrible at the hotel I asked an employee if I could use a phone. When they found out I was calling the police they would not let me. I would never stay here again.…
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