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Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (21599)
Room & Suite (2729)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 39 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
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Room & Suite (2,729)2,729
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Green
Languages Spoken
English, Spanish
19,376Reviews3,415Q+A100Room tips
Traveler rating
  • 15,741
  • 2,547
  • 735
  • 222
  • 137
Time of year
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Selected filters
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Popular mentions
ramonha71 wrote a review Today
1 contribution
Safe Covid-19 procedures Great!!, you can trust on them. Beautiful Hotel, it is paradise, Excellent facilities good maintenance; Pools very nice, water some cold but OK. Beach furnitures and facilities perfect!. Rooms very confortable. Excellent restaurants, Oregano (Italian), Spice (Asian) Excellent food. The daily entertainment very good performance of the singers, fire show etc. Closing this comment with the best. The best is the service and personal attention is REMARKABLE, exceptional attention of all staff, they achieve the goal to offer the best service at our requirements, as well they make feel us very confortable during our stay. In Overall This Excellence hotel IT IS EXCELLENT. congratulations!!! and spacial thanks to Fátima in Concierge her attention and support was over duty very attend at my requests. Regards
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
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Kmccharr wrote a review Nov 11
65 contributions14 helpful votes
+1
Hotel's Favorite
This was our second trip to ERC and despite Covid, 2 hurricanes and a tropical storm that caused that caused some damage we had a fabulous time. We stayed in a EC swim out with Ocean view- Gorgeous! The staff is better than ever and I want to give a shut out to some who were fabulous, starting with Leodani who we met bartending at the Excellence Club and Martini bar. He was just so kind and friendly and looked after us. Next is our housekeeper, Jaasiel, who not only did a great job keeping our room clean but made us some lovely towel art. if you are in the Excellence club you are truly lucky to have a wonderful waitress named Amable at the pool and beach. She remembers everything you like and is fast, fast ,fast!. Yuli did our turn down service and did a wonderful job. We did all the restaurants this time except Basmati and Lobster house. The food is even better than I remember. We did not have a bad meal anywhere. Oregano was a huge surprise to us and had the best beef tenderloin ever. Some of our other favorite waitstaff who took time out to speak with us and offer suggestions that always turned out great were Sandra, Amir, Laura and Andres at Flavor market-we at there twice. We also ran into Sandra again at Spice and Juan at Spice for dinner. Marcel was a pleasure at Agave. Manuel and Luis at Chez gave us the perfect suggestions for dinner-seabass and Filet mignon. Guillermo and Sergio at the grill were a lot of fun and Francisco at Oregano seemed to anticipate our every need. Finally we did the included hydrotherapy with Isaac as our leader. It was sooo good. you should definitely do this
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Date of stay: November 2020
Value
Cleanliness
Service
Room Tip: Building 8 gets afternoon shade with a beautiful ocean view
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2 Helpful votes
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Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded 2 weeks ago
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun once again and for taking the time to share this review with the TripAdvisor community. We are pleased to read that in general you were impressed with our grounds and it was visible all the efforts made by the team to ensure hotel facilities were open to welcome our guests after the storm. Moreover, we would like to thank you for letting us know how memorable and special was your stay at our resort as a result of the health protocols implemented at the property for the safety of our guests and staff. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable with. It is lovely to know that you took advantage of the Excellence Club benefits, such as the hydrotherapy treatment. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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Zulema B wrote a review Today
New York City, New York4 contributions1 helpful vote
Excellent customer service, the best I've ever had. Felipe, Jonathan, Amable, Moises, and Ricardo especially stood out, but everyone was amazing. Beautiful resort. We loved it so much we stayed an extra two days.
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Date of stay: November 2020Trip type: Traveled with family
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Tracie S wrote a review Yesterday
4 contributions
Get ready to feel pampered! You will feel treated like royalty every minute. Highly recommend! There are so many wonderful things to do right there on the resort. Rooms and service are absolutely amazing. Don't forget to enjoy a massage at the spa, you won't be disappointed.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded today
Dear guest, First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share this review with other travelers. We are very pleased to know that the outstanding service provided by our colleagues surpassed your expectations making you feel pampered all the time as a result of giving the royal treatment you deserved. It is also lovely to read that you have enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer, and the amazing treatments provided in our Spa. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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smccal wrote a review Yesterday
Dallas, Texas4 contributions2 helpful votes
Fun 5 day retreat with friends to this paradise destination. Beautiful weather and fewer than expected guests (due to time of year and pandemic issues). The resort staff took extraordinary measures to keep us safe and comfortable.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded today
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We are very glad to read that our All-Inclusive luxury resort exceeded your expectations in all aspects are taken care of. Also, we would like to thank you for letting us know how memorable and special was your stay at our resort as a result of the health protocols implemented at the property for the safety of our guests and staff. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
Read more
Previous
PRICE RANGE
$290 - $615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
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Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun Zoo (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Lola y Moya, Mangata, and Cafe Layla.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Riviera Cancun have an airport shuttle?
Yes, Excellence Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.