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Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580 Mexico
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 42 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
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Room & Suite (4,282)4,282
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580 Mexico
Name/address in local language
Getting there
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Popular mentions
Service was nice, but air conditioning was not adequate to cool and reduce humidity in the the room. Could not sleep due to the room never cooling to a comfortable temperature. Even the lobby was hot. This was in early May so cannot imagine later in the summer. It's an older hotel in need of updates throughout the interior and exterior. Drinks were difficult because of the poor liquor selection and inconsistency. Even when we found decent liquor, they would run out. We were generally disappointed and found it to be a poor experience and value for what we paid.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favorite
I am a teacher who needed a relaxing getaway for spring break and this was it! From the moment we arrived on property we felt relaxed and received 5 star service. We felt at home and extremely comfortable given this covid world we are still living in. The food and the service in the restaurants were amazing! I loved how you could pull up the app to see which restaurants would be open and preview the menu to help you decide where to go. It was so nice to hear live music each night in socially distant outdoor venue. The staff was so accommodating and made sure any request we had was met! The bike tour was so much more than we expected! 10/10 would recommend it (Christian was great!). We rode a short distance to town and got to souvenir shop on top of seeing some beautiful wall murals! Having on site Covid tests made traveling back to the states so easy! Our concierge set up a time for our test that fit our schedule and we were in and out in less than 10 minutes. Everything was pure excellence and we look forward to returning in July!…
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Review collected in partnership with this hotel
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
5 Helpful votes
Helpful
Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded Mar 26, 2021
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, enjoyable entertainment and the outstanding service provided by our colleagues along with our health and safety protocols. Our commitment is to make every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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Service - Excellent. Food - Excellent. Location - Excellent. This was our second time visiting this resort. Everything was just as perfect and exciting as it was the first time around. We are already planning our next trip!
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We had a great time at Excellence. Overall everything was spectacular. We stayed in a swim up suite in the Excellence Club and it was well worth it. All of the staff were extremely helpful and were there to make your experience great. We spent most of our time by the lazy river pool as it was quieter than the main pool. The Excellence club pool was also nice but was the busiest as well. We only enjoyed the beach one afternoon as most days it is too windy and you get blasted by the sand. The beach is also very weedy although they do try to keep it as cleaned up as possible. Overall we will definitely be back on our next trip to Cancun.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We came to Excellence with many couples and had a blast. There are tons of activities still (less because of Covid) and many different areas of the resort that offer a different experience. The pools are warm-ish but the activity pool is cooler...thank goodness because Mexico is hot. First off, I have to give a HUGE shout-out to the best of the Excellence staff: Mateo (omelet station) is the best Omelette maker ever! Diana (The Kitchen Table Hostess) is the friendliest welcoming part of their staff. And you can only hope to get Oswaldo as your room attendant. He is fabulous and so incredibly kind. He made amazing towel animals for us for our anniversary trip and EVERYTHING was impeccably clean. Christian and Javier (pool/beach side fun) made our stay amazing. They brought life to a sometimes lifeless crowd and they are top notch people. Now for the pros and cons: Pros- the staff is almost always happy. They all welcome you and try and make sure you have everything you need. The restaurants offer many different selections and are very decent in flavor. The grounds are stunning. Truly one of the most beautiful places I have ever been to. The pools are clean and good temperatures. The Spa totally rocks! You have to try the hydrotherapy and get a massage. It is pricey but hey, you're at a resort. Why not?! The shows are fun and karaoke is a blast. The rooms are A+++. Seriously, you will love it. I can say NOTHING negative about the rooms. The martini bar is the only place to be. Delicious drinks there. The Kitchen Table is perfect. Definitely go there every morning for breakfast. Cons- MAKE SURE YOUR TRANSFER IS CONFIRMED! I emailed the transfer people 3 times trying to book and we ended up having to pay almost $150 extra because they never got back to me and the resort definitely didn't offer to reimburse us. (We paid for 3 couples to stay for 9 days to boot) We stayed in the Excellence club area and didn't feel as though we were being treated as good as the other side for the first few days. They upped their game a few days later but was kind of weird. The Excellence club drinks are not any better than the regular side, overall, not worth the extra money unless you want to sit at the overcrowded Excellence pool area for status. The wine, if you are a wine drinker, is a total let down. I paid top price (over $100 a bottle) for a few bottles while there and they were all just ok. That could definitely improve. The AC could be better. I like a cool/cold room when sleeping so it made it hard to get a good night's rest as no place there is cool enough. I will definitely come back and would recommend this place to everyone. It is worth going and enjoying all the pleasures of this beautiful resort.…
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Date of stay: May 2021Trip type: Traveled as a couple
Helpful
PRICE RANGE
$290 - $615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
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Claim Your Listing Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun Zoo (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mangata, and Cafe Layla.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Riviera Cancun have an airport shuttle?
Yes, Excellence Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.