Excellence Riviera Cancun

Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico
Traveler (27245)
Pool & Beach (5176)
Videos (1)
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#3 of 49 hotels in Puerto Morelos
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.6
2023 Travelers' Choice Best of the Best
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
English, Spanish

Location

39Car recommended
Grade: 39 out of 100
214Restaurantswithin 5 miles
36Attractionswithin 5 miles
24791Reviews3846Q+A100Room tips
Traveler rating
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Hyejin R wrote a review Today
1 contribution
We went to Excellence Riviera Cancun for 4 nights and 5 days at the end of July 2023. It was a family trip for my mom's 60th birthday and it was the most relaxing, best experience ever. The resort grounds itself is immaculate, and we could see everyday so many people working around the clock to keep the facilities beautiful and clean. There was plenty to do with an extensive schedule of activities. The private beach was easily accessible, but because there was so much algae in the water, we preferred the pools. Even among the many pools available, there was an option to go to the main party pool, where most of the DJ sessions and group activities were held and an option to stay near the spa at the lazy river pool and enjoy the peace and quiet while servers brought drinks and lunch to your poolside lounge chairs. Besides Azul (the Mexican restaurant, ironically), every restaurant we tried was good - Chez Isabelle, Lobster House, and Flavor Market were the ones we tried. The Kitchen Table buffet was solid for breakfast. The staff was super attentive and remembered us and greeted us warmly throughout our stay, and they even provided a little surprise birthday cake for my mom. The rooms were clean and spacious, service was excellent, and people were genuinely warm and welcoming. I would definitely return and I highly recommend this resort for a full and relaxing vacation.
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Date of stay: July 2023
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Keith_Sandy11 wrote a review Aug 2021
Adams, Massachusetts12 contributions115 helpful votes
+1
Hotel's Favorite
My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. The service was outstanding, the food was delicious and the resort was super clean. There were plenty of activities you could enjoy or be a part of. All of the shows were amazing. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. We appreciate all of your hard work in ensuring our vacation was top notch. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The Excellence Riviera Maya excellent. 😊 The only downside which was no fault of the resort was the seaweed. They absolutely did their best to clean it each and everyday. It was a bit stinky at times though. We were able to get a covid test at the resort to return to the US. It was handled beautifully with no issues at all. I would certainly recommend this resort. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice.
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
59 Helpful votes2 Reposts
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Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded Sep 2, 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
caseymsapp wrote a review Yesterday
Ellicott City, Maryland1 contribution
The seaweed in august was so terrible we couldn’t go to the beach. It SMELLED!! so terribly it almost burned my nose. Sulfur. The resort was great. August might not be a great time: No beach, the pool was probably 94 and not refreshing. There were also only about 30 floats for the entire resort. They were like gold if you found one.
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Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded yesterday
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. It is our pleasure to know that our colleagues, property and amenities meet your expectations, making you feel relaxed and pampered all the time. Although we are sorry you experienced the seaweed season. Please, note that the seaweed depends on weather conditions, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel L wrote a review Yesterday
1 contribution
+1
This resort has heart! The staff truly cares about your experience and strives to make your stay memorable. We had a Jr. Swim up suite and it was awesome. There is some small animals and reptiles on the resort which I personally loved probably the most. Lots of activities and endless drinks and great food are offered and the shows are great. Do your research if you’re looking for a place that has crystal clear beaches. If I was to come back to Mexico I would definitely come back to this resort. Thank you for the memories!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Grab your spot around the pool early in the morning before they are all gone.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded yesterday
First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We are very pleased to know that the outstanding service provided by our colleagues was able to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. It is lovely to read that you have enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elvira F wrote a review Yesterday
1 contribution
+1
We’ve never stayed at an all inclusive resort before, so we had low expectations at first. But from the moment of arrival our stay was PERFECT. Every single employee made an effort to ensure your stay was going well. We booked their roundtrip airport pick up and they were on time both ways (huge plus) and the driver on the way recommended best ways to pay, places to go etc. The beach unfortunately had lots of seaweed but they remained there cleaning it up all day so that was nice. We spent most of our time at the pool, which is beautiful and Santos, our server for most days was amazing as well. Our room was always in amazing condition and loved the turn down service. 10/10 The food does come in small serving, but also keep in mind you can always order more of it. My boyfriend eats meat and I’m on a vegetarian diet and found it slightly more difficult to eat. There were restaurants that offered plant based menus, but will def be a little more difficult! Our server, Amir at Basmati was very attentive. Agave, the Mexican restaurant was also a favorite of ours. The alcohol itself varied dependent on where you were. The drinks at the pool were NOT strong at all, and this is coming from someone who barely drinks liquor. In the restaurants it felt as if there was more tequila in them. There were two weddings there at the same time and it didn’t even feel like there were a lot of people. Plenty of quite spaces , the pool however did tend to get filled up quickly it terms of “premier” seating aka the best shade. You have a party area with music and a swim up bar, then quieter areas. The wifi is NOT strong unless you’re by the main buildings. Take this how you want, but it’s vacation so it’s whatever. Also if you plan on doing an excursion to the ruins please know it’s 3 hours away, we didn’t know that and ended up cancelling it (private party not with the hotel) because we didn’t want to sit in a bus for that long roundtrip. I’d highly recommend this resort, it was absolutely gorgeous. Amazing photo ops all around, with plenty of scenery. It was in the 90s and sunny EVERYDAY we were there so it was hot. The heat is withstand-able but the humidity is what can make it uncomfortable. So be prepared to sweat a lot. You can hear the birds singing all day and I loved that.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination for the first time and for taking the time to share this review with the TripAdvisor community. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We really appreciate your detailed feedback. It means so much when it comes from our first-time guests. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jandljohnson wrote a review Aug 6
Saint Louis, Missouri2 contributions1 helpful vote
This is the 6th time my wife and I have stayed at Excellence Riviera Cancun and we have never been disappointed!! The NEW Excellence Club is amazing!! The decor, the food, the service!! Manuel at Magna was great! Leonardo Caibera and Miriam at the Excellence Club Beach were great! Rosa at Seasons Tours helped us book our Tulum Tour and we couldn't have been happier with her suggestions. Juan Carlos our driver to Tulum and Nicholas our tour guide made our Tulum excursion a memorable one! Every time my wife and I stay, we are just overwhelmed by the service and the attention to detail. We're already looking forward to our next stay!!
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun once again and for taking the time to write and share your feedback with other travelers. We are very delighted to read that we were able to exceed your expectations once again and we highly appreciate that you enjoyed the improvements we have made since your last visit. Besides, it is a pleasure to know how memorable was your getaway at Excellence Riviera Cancun due to the good quality of the food, and the new addition. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience, as exceptional and unique as it can be. We will congratulate all the staff members, especially those you shouted out for their contribution to your fantastic holidays. We look forward to welcoming you back soon and pamper you with our service creating another amazing experience. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shelby M wrote a review Aug 6
2 contributions
Loved this resort. Will absolutely be back in the future. A great trip to celebrate numerous birthdays and anniversaries within our friend group! Everyone had a great time. Staff was friendly. Drinks were cold. Food was tasty!
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Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MarieSarie wrote a review Aug 6
Indianapolis, Indiana18 contributions1 helpful vote
I was skeptical about going to an all inclusive bc that’s not normally how I travel, but I ended up actually trying to extend my stay. Pros: Staff is kind and attentive. Grounds are beautiful and safe. Bed is comfortable. Proximity to airport can’t be beat. Cons: Pools were hot. Music at main entertainment stage/theater (8pm-11pm) and noise from main pool (10am-5pm) could be heard inside of our club OF room in building 7. Food is mostly mediocre. No fresh, healthy options to order at the pool. Fave things: Pier dinner was amazing!! Big thank you to David at the EC desk for helping arrange that, and suggesting I make it a surprise. Loved our server Daniel that night. Amable, Jose and Moises at the club pool kept us exceptionally comfortable and happy. Special shout out to one of the groundskeepers named Evelito (?) who saw us taking a selfie one morning, stopped mowing the lawn, and walked literally 100 ft out of his way to ask if we wanted him to take a pic for us, then went right back to work with a smile in the hot heat. We were truly blown away by this simple act of service, and this is the kind of unexpected hospitality that will keep me coming back. Hydrotherapy, lazy river and floating in the ocean with so many mojitos. The sweet little cockatiels. Relaxing in our rooftop pool, listening to the ocean. Burrito at Agave. Muesli and green juice from room service. Cauliflower soup and Magna. Sushi at the buffet lunch was surprisingly good. Loved that there was no smoking and no personal speakers allowed!! Really appreciated the EC staff taking action when a group of girls were BLASTING music with lots of sexual profanity at the EC beach and totally ruining the relaxation of the waves. I realize this makes me sound like I’m a stuffy old person, but I’m only early 30s. I just prefer ocean waves to Cardi B… Overall, this was a great vacation! I wish that there were more healthy options for food, and that we hadn’t been placed in a noisy location in building 7. But those won’t be the things I remember. If you’re considering coming here, understand that it’s a blend of luxury and value. Some parts will feel luxurious, like the pitch black rooms for sleep and bubblebaths and espresso overlooking the ocean and amazing staff, if you let them and have a laid back attitude. Other parts could irk you, like a wedding reception blasting 2007 hits directly outside of Magna or not being able to find a single float after searching for 40 minutes or a very bland chicken chicken sandwich served on white toast. All that being said, now that I know what to expect, I’m probably coming back and bringing more people, so…would recommend! Just have the right expectations. And treat the staff well.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Building 7 is loud. Building 9 is not oceanfront and is near the road. You can buy sunscreen at...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded yesterday
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We are happy to hear from you that overall, you had such a great time with us and we were able to meet your expectations. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least. We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests are accustomed to. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Misty W wrote a review Aug 6
2 contributions1 helpful vote
Fabulous time!! Every single staff member we encountered during our entire stay was exceptional. HUGE shoutout to SIMYRA that provided daily pool entertainment in the Excellence Club pool area. She’s an absolute DELIGHT. We looked forward to seeing her each day. Lucia, Moses and Daniel were others in that area that were all excellent as well. The hydrotherapy at the spa was fantastic.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Resort is outstanding. The water is not. Unfortunately that area simply has lots of sargassum and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded 2 days ago
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marge K wrote a review Aug 6
1 contribution
This was our first trip to an all inclusive and to Cancun, and it was wonderful. The accommodations were great but the staff and the attention to detail in all aspects of the experience, food, service and friendliness made our trip one of our best! the entire staff was so friendly and wonderful. Some that stood out were: We took a wonderful stretching class with Ivan I would recommend to anyone! Samyra and Naomi were so fun during our recreational activities at the pool and at the Silent Party. Jose, Miriam and Elizabeth provided us with exceptional service at the Club pool each day and were so friendly. Aberham, at the Spa, gently and knowledgeably provided us guidance through our hour of hydrotherapy and were were so pleased that we had added the extra $30 to what was included with our Club stay! Makes we want to go back for more next time! And there will be a next time!
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Date of stay: August 2023
Location
Cleanliness
Service
Room Tip: We stayed club level Ocean View
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Riviera Cancun
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination for the first time and for taking the time to share this review with the TripAdvisor community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Puerto Morelos area.
PRICE RANGE
€367 - €443 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
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EXCELLENCE RIVIERA CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Riviera Maya, Mexico - Puerto Morelos)

Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, MEM al Mare, and Layla Restaurant.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Riviera Cancun have airport transportation?
Yes, Excellence Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.