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Zoetry Paraiso de La Bonita Riviera Maya

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Carretera Chetumal _ Cancun Km 328 Bahia Petempich, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (1079)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Zoetry Paraiso de la Bonita, an ultra-luxury boutique resort, offers a completely new kind of vacation experience focused on wellness, serenity, and romance, as well as social and environmental responsibility. Set on 500 yards of beautiful beach, this exceptionally unique property features 90 beachfront suites; La Canoa, a AAA Four Diamond award-winning restaurant; the first certified Thalassotherapy Center in North America; in-house scuba diving center, a private 48 ft. Catamaran. Zoetry Paraiso de la Bonita has earned the AAA Five Diamond Award for 17 consecutive years. Each of the 100 lavish oceanfront suites is uniquely decorated with hand-picked treasures from around the world and feature private oceanfront view terraces, Bvlgari® bath amenities, fine luxury linens, sparkling wine and fresh fruit daily, 24-hour private, in-room dining, maid service three times each day and a welcome bottle of Tequila. For an added measure of intimacy and romance, a selection of suites also offer access to private terrace plunge pools and outdoor honeymoon showers. Endless Privileges® provide guests limitless access to personalized, unlimited worldwide calls and concierge service; daily breakfast, lunch, and dinner gourmet dining options with an assortment of organic, local, and gluten-free food and beverage selections plus 24-hour dining options allow guests to enjoy late-night bites at Restaurant Kaax or stay in and order room service. The Sip, Savor & See Dining Experience provides 60 more dining and entertainment venues at nearby sister resorts; complimentary cocktails and specialty beverages from a variety of domestic and international top-shelf brands and top-shelf spirits; complimentary 24-hour laundry service; relaxing 20 minutes Thalasso Experience per guest; as well as complimentary greens fees at nearby Grand Coral Riviera Maya. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Poolside bar
Tennis court
Fishing
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
English, Spanish
3191Reviews384Q+A100Room tips
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BusinessTraveller710 wrote a review Yesterday
London, United Kingdom141 contributions22 helpful votes
+1
What an exceptional stay we had at the Zoetry on the Riviera Maya! First class service, an attention to detail that made our stay special. A service that was second to none. A stunning suite right on the beach (we stayed in Porto Cervo suite and we highly recommend it), wonderful food and wonderful staff. Sharon at reception and guest services was absolutely fantastic and took care of us so well. By far the very best experience we have ever had as a couple at a hotel. Thank you to her and the entire team who made our stay so special. We were celebrating 10 years of marriage and two big birthdays (my birthday was during our stay and my husbands was on the 1st Jan). This was a very important holiday for us and our first since the pandemic. From arrival we were treated so wonderfully. On our last night as an example. We went for dinner as usual at the exceptional La Canoa Restaurant and the manager asked us to wait for a minute and then said he had a surprise for us, he led us out to the lawn by the pool overlooking the ocean, where a separate table for two had been set out with rose petals on the table, lights strewn across the palm trees and a full moon shining down. As it was our last night and a special trip the hotel has set up this surprise for us. It was magical and memorable. For us as a same sex couple it meant even more to us - truly a thoughtful touch from a very caring and attentive team at the Zoetry. There are too many wonderful members of staff to mention on this review but Mario in particular was just fantastic, along with Alberto at the Hippo !bar, and Philipe and Manuel. We experienced first class food too, the restaurants were exceptional. In particular the Beach Bar has some fantastic lunch treats such as catch of the day (normally a superb sea bass fillet), smoked marlin tostadas, their signature Zoetry salad and some of the best authentic Mexican dishes we have eaten. Top quality drinks from the cocktail bar, nothing was too much trouble from the expert bar staff. Alberto would come and bring us our drinks and wish us a great evening. The treatment rooms at the Thalasso treatment spa were lovely and a dip in the sea water Thalasso Pool was a tonic that revived the senses. The beach - immaculate with a team of staff expertly grooming it and keeping the beach pristine but natural. Gorgeous double day beds lined the beach with waiter service to cater for any need. Above all, the way the hotel combines the exquisite service and ambience with the nature that surrounds it is by far the most impressive part of the experience. The bird life is unparalleled- Pelicans dive for fish only metres from the beach, egrets regally walk the shoreline, kingfishers sit on the jetty diving for a meal and the elegant long tailed grackles strut about the grounds. Coatis and Raccoons come out in the evening and early morning from the mangroves behind the hotel - beachcombing for snacks. Agoutis (small relatives of the capybara) are more timid but you will see them if you are quiet! The magnificent iguanas sun themselves amidst the lawns and shrubs. If you are looking for peaceful relaxation away from the crowds - this 100 suite only Hotel is a great choice for you. It is tranquil and quiet and was just what we wanted! Thank you Zoetry for making our 11 days some of the most magical and memorable we have ever experienced - we are forever in love with you and will return!
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Date of stay: January 2022Trip type: Traveled as a couple
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carloswolf wrote a review Jan 16
Miami, Florida12 contributions
I was unable to go because of a sick child. There were totally unresponsive when we tried to talk with them. This was a very special event. Very expensive . They would only give us 40% credit with only one year to use it. Not cooperative nor thoughtful. Don’t make a reservation .
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Date of stay: December 2021Trip type: Traveled with family
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Eli B wrote a review Jan 10
1 contribution
+1
I wanted to celebrated my very special birthday and I woke up BIITEN WITH THE MOST TERRIBLE RASCH! I couldn't even enjoy my birthday, I had to leave the facilities in order to buy an antihistaminic and some anti bite remedies, WHICH OF COURSE DID NOT WORK, AS WE WERE CONTINUOUSLY BITTEN BY MOSQUITOS AND BED BUGS. I have to remark this is the worst HOTEL EXPERIENCE EVER! The beach furniture is OLD, BROKEN AND UTTERLY DIRTY! The beach is ugly and one can not even swim there. It took ages to get a drink (and only if you tipped the waiters, then you might get your drink 20 to 30 minutes later!) I HAVE NEVER EXPERIENCED SUCH PRICES IN MEXICO FOR A SPA!!! I AM A SWISS CITIZEN AND if you do not know Switzerland has a very high life standard and prices, but YOUR PRICES ARE RIDICULOUS, really, impassable and unaffordable! Example: 990 USD! for a privat 1.5 catamaran sail!!!!!???? So your are charging one return ticket to Europe for 1.5 hours of catamaran sailing!!!!! IF YOU DO NOT WANT TO END UP WITH A TERRIBLE SKIN INFECTION, which will cost you lots of money to cure...DO NOT GO THERE! No one has contacted us! Not even to try to fix this big issue about our helath!
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Date of stay: December 2021
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Sleep Quality
Room Tip: Do not book any room. Our experience is really bad
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Response from E-Concierge ZOPDB, General Manager at Zoetry Paraiso de La Bonita Riviera Maya
Responded 2 days ago
Bix a bel dear D2138WXelib, (Greetings in Maya) Thank you for your comments and we are certainly concerned to read your review. We are disappointed that we were not able to exceed your expectations and we apologize for any inconvenience caused We have taken note of your comments regarding the presence of bed bugs on our property; allow me to inform you that we have analyzed this situation and it is important to mention that we have continuous audits with high standards of cleanliness on our property and no presence of said animals has been found. Therefore, our investigation of your bites concludes that they must be mosquitoes, given the climate of the Riviera Maya and its geographical position, depending on the humidity and heat, the presence of insects is unavoidable in any hotel, business, or private home in the area, however, we have a specific preventive of fumigation plan as well as treatments to limit the presence of this in the hotel. While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust in us. Sincerely, Mercedes Gancedo e-Concierge & Social Media
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Katie F, Chelsea MI wrote a review Jan 9
1 contribution
We spent 8 nights at Zoetry Paraiso November 22- December 1. This was our 7th time at Zoetry. We return there because of the staff, beautiful suites, pool, food and the fact that the resort is small and quiet. The building layout consists of a low profile set of buildings that curve along the shore-line. No more than 3 stories high the second floor suites face the beach with nice balconies. You enter through the back side that faces the heavy tree and bush line with a beautiful stone pathway. Just enough width for quiet golf carts to whisk guests to and from their rooms and main area of the resort. You will feel like you are in the jungle-but tamed and beautifully landscaped When you arrive at the resort Enrique, Antonio, and Omar meet you with big smiles and welcomes. The check-in process is usually smooth and we were whisked away on a golf cart to our room. Then, off to lunch and a day at the pool! We find the airport transport service offered by Zoetry is excellent and dependable. There is an extra charge, but well worth it- inquire when you make your resort reservation. We were greeted daily by one of the Zoetry managers, Luis Hernandez. He checks on all the guests around the restaurants or pool each day. He makes all the guests feel welcome and special. Luis is there to serve in any way possible to make the guests’ stay at Zoetry memorable. Please note: If you want lots of music, night life and partying, go to one of the large resorts, you will be much happier. This resort is tranquil and peaceful. If you have children, other resorts will have many activities and are more geared to families. This Zoetry does not provide any activities for children. Also, if you are looking for an expansive beach and swimming, another resort may suit you better. There is a sea-weed problem, due to winds, the seasons and sea currents, totally out of control of the resort. There is a tractor that runs through on the beach in the early morning, as well as a netting system to help hold back and clear out some sea-weed. Beach loungers are available at the beach with hard-working staff to take your drink/food orders and the sand is always lovely… but, again the beach is not a particularly attractive swimming option. There are snorkeling and diving trips available The house-keeping staff does a wonderful job cleaning and straightening the suites. From grounds-keepers to top management- you will always be greeted by any staff member with a welcoming smile. Restaurants and Bars: Each is unique but they all have something is common: excellent, friendly service. Kaax (our understanding is this is Mayan for jungle) serves Breakfast, Lunch and Dinner. The breakfast choices are varied and everything is delicious. The chefs work very hard to make that wonderful food. You can sit inside or out in the patio area for breakfast or lunch. Kaax has a lovely interior and many seating areas, all quite pleasant, some nicely private La Canoa: (canoe) is a little more formal (no beach wear, guys wear slacks (I wear black jeans) and collared shirts (long sleeve or polo shirt). Shorts are allowed if you sit outside. The Chefs at Canoa are world class and the meals are terrific. We especially appreciated the treatment we received from Edgar who made us feel special and made dinners run smoothly. Mani is one of the Bar tenders at Canoa, he is very personable and his drinks are awesome, be sure to try his suggested martini. El Chiringuito (beachside grill): Meals prepared in Mexican style. Fresh seafood, meat chicken, beef, and vegetables grilled on a wood fire. The food was always good. There are also pizzas, hamburgers, nachos etc. Room service is wonderful, should you wish to eat in your suite. The menu is extensive and available for viewing in your suite. Our recommendation for those who want a nice breakfast in the room- call the night before with your complete breakfast choices and give them what time the next morning to deliver. Set your alarm, get up a bit before your chosen delivery time and ENJOY! We might ad that even calling in at the time you wish an in room meal, usually around 30 minutes for a wait is very acceptable. The Library Bar: is a beautiful cool indoor area with leather couches and chairs. There are works of art that are available for purchase along with books for you to borrow during your stay. The bar is in the front corner of the room and is well equipped with many different drink options. I recommend trying some of the Bar tender’s favorite Tequila drinks. Alberto was the bartender the nights we stopped in, what a great guy and conversationalist! You must stop in, lots of personal attention there and any drink you want. Hippo’s Pool Bar: The staff serves at the poolside and at the bar. You will be greeted by any of these great gentlemen: Francisco, Andres, Efraim and others. Thanks to Mani, Alberto and Fernando for many great drinks and remembering us each year that we return to order those great drinks. Under the palapa roof are many comfortable seating areas. Some of our best memories are of conversations with people from other countries Our favorite activity was relaxing by the beautifully designed pool, where the staff is quick to put up your umbrella, bring you towels and take any orders for drinks, snacks and meals all day. But, of course there are other activities available. Daniel is the instructor for many activities including: yoga, meditation, pool exercise and more. His style is encouraging and instructive. We often take advantage of, tequila or wine tasting, ceramics class, and the other activities provided. The Marina Kiosk( the small palapa area by the pool, next to outdoor restaurant) provides many activities including: catamaran cruises, snorkeling and diving. The staff is exceedingly friendly and will answer your questions and advise you on the water activities offered. The skilled boat captains and crews and charming and entertaining. We always feel safe when we are in their care. Even though the resort has had to make compromises due to the Covid epidemic we feel the overall experience was still worthwhile. And importantly the staff was careful to remain masked whenever they served us. Finally the resort provides security services twenty-four hours a day, cameras, life guards and security personnel and always around to keep watch over the guests. We have vacationed in Mexico since the 1970’s to various towns, hotels, resorts and now we can say Zoetry is our favorite Mexico home. John and Katie Francis Chelsea, MI
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Date of stay: November 2021
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Room Tip: all the rooms have a beautiful view,
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rafZ9821AU wrote a review Jan 9
Luxembourg City, Luxembourg6 contributions5 helpful votes
Apart from the food, which was truly excellent, and some staff (housekeeping, night-shift management, Grill Restaurant and Pool Bar), staff seemed not to care much and the overall service was by far not what we had been given to expect from a Zoetry property. We had stayed at a Secrets in the region just before arriving there and it was way better.
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Review collected in partnership with this hotel
Date of stay: December 2021
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PRICE RANGE
$431 - $1,158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
zoetry paraiso de la bonita hotel puerto morelos, paraiso de la bonita, paraiso bonita
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
100
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Frequently Asked Questions about Zoetry Paraiso de La Bonita Riviera Maya
Which popular attractions are close to Zoetry Paraiso de La Bonita Riviera Maya?
Nearby attractions include Croco Cun Zoo (3.4 miles), National Reef Park of Puerto Morelos (5.0 miles), and Unico Beach (4.2 miles).
What are some of the property amenities at Zoetry Paraiso de La Bonita Riviera Maya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Zoetry Paraiso de La Bonita Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Zoetry Paraiso de La Bonita Riviera Maya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Zoetry Paraiso de La Bonita Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Zoetry Paraiso de La Bonita Riviera Maya?
Conveniently located restaurants include Mem AL Mare, El Nicho, and Mangata.
Are there opportunities to exercise at Zoetry Paraiso de La Bonita Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Zoetry Paraiso de La Bonita Riviera Maya have airport transportation?
Yes, Zoetry Paraiso de La Bonita Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Zoetry Paraiso de La Bonita Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Zoetry Paraiso de La Bonita Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Zoetry Paraiso de La Bonita Riviera Maya?
The staff speaks multiple languages, including English and Spanish.