Zoetry Paraiso de La Bonita Riviera Maya
Carretera Chetumal – Cancun Km 328 Bahia Petempich, Puerto Morelos 77580 Mexico
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$632
Free cancellation until 12/17/22
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$549
Free cancellation until 12/15/22
$632
$446
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About
#24 of 46 hotels in Puerto Morelos
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.2
Travelers' Choice
GreenLeaders Gold level
Zoetry Paraiso de la Bonita, an ultra-luxury boutique resort, offers a completely new kind of vacation experience focused on wellness, serenity, and romance, as well as social and environmental responsibility. Set on 500 yards of beautiful beach, this exceptionally unique property features 90 beachfront suites; La Canoa, a AAA Four Diamond award-winning restaurant; the first certified Thalassotherapy Center in North America; in-house scuba diving center, a private 48 ft. Catamaran. Zoetry Paraiso de la Bonita has earned the AAA Five Diamond Award for 17 consecutive years. Each of the 100 lavish oceanfront suites is uniquely decorated with hand-picked treasures from around the world and feature private oceanfront view terraces, Bvlgari® bath amenities, fine luxury linens, sparkling wine and fresh fruit daily, private in-room dining, maid service three times each day and a welcome bottle of Tequila. For an added measure of intimacy and romance, a selection of suites also offer access to private terrace plunge pools and outdoor honeymoon showers. Endless Privileges® provide guests limitless access to personalized, unlimited worldwide calls and concierge service; daily breakfast, lunch, and dinner gourmet dining options with an assortment of organic, local, and gluten-free food and beverage selections plus dining options allowing guests to enjoy night bites at Restaurant Kaax or stay in and order room service (7am-11pm). The Sip, Savor & See Dining Experience provides 60 more dining and entertainment venues at nearby sister resorts; complimentary cocktails and specialty beverages from a variety of domestic and international top-shelf brands and top-shelf spirits; complimentary laundry service (express charges may apply); relaxing 20 minutes Thalasso Experience per guest; as well as complimentary greens fees at nearby Grand Coral Riviera Maya. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Saltwater pool
Plunge pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Snorkeling
Tennis court
Aerobics
Fishing
Table tennis
Board games / puzzles
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
Sofa
VIP room facilities
Wardrobe / closet
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, French, Spanish, German
Location
Full view
Contact
Carretera Chetumal – Cancun Km 328 Bahia Petempich, Puerto Morelos 77580 Mexico
Name/address in local language
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Chris C wrote a review Nov 2022
Arrival Tuesday, Nov. 1. Upon arrival, we were initially told we could not purchase the Indulgence package, even though we had an email from the sales team saying we could upon check-in. Once we got to our room, our plunge pool did not work. The water was stagnant and did not circulate. In the middle of the night, My wife and I were awakened by the motion light coming on in our bathroom on its own. There was nothing in the room that could have tripped it. It was very unnerving and I was unable to go back to sleep. Nov. 2. The beach was littered with seaweed and trash and was uninhabitable for any kind of enjoyment. We could not even take a walk along the beach. The safe was inoperable and we had to call for maintenance to come and open the safe. That evening housekeeping came and removed the room service trays from our room. However, instead of taking them, they left them on our outside front porch. At midnight, we were awakened by a horrendous crash that sounded like someone was in our living room. My wife jumped up and screamed and she was so frightened. I got up and checked out the room and no one was in it. The loud noise continued for about 30 minutes. We were both on edge for the remainder of the night and could not sleep. Nov. 3 The beach was still in the worst condition I have ever seen in all of our vacation travels and could not enjoy it or the ocean. During the mid-afternoon, we noticed some of the light switches stopped working in the living room. We elected to go to dinner and tell the front desk. The front desk said to call when we returned from dinner and they would send someone. When we returned the only power that worked were the lights in the bathroom. There was no AC, no power to outlets to charge our phones, and no power to the lights in the living room. We had the last villa on the resort, so I walked back to the front desk. They apologized and said we could move rooms tomorrow morning. So we attempted to sleep with our door open to let a breeze in, but it was very hot. At one point I even saw a man walking by our waist-high balcony with a flashlight. I did not sleep at all. Nov. 4 The beach was still horrible and we were unable to enjoy it. We got moved to a new room so I had to repack our things mid-trip to be relocated. Once we were put in the new room. The outdoor key would not work to let us in, so we had to call for maintenance to fix the exterior door key lock. After 15 minutes, they dissembled it and got it to work. While we were sitting in our room, my wife noticed someone jump onto our balcony to mess with the plunge pool. This pool actually worked and the water did circulate. I told the person that he needed to go away and we were uncomfortable with him just jumping onto our balcony. Nov. 5 The beach was still awful. That evening just before dinner, the safe again would not lock. So we had to pack our personal belongings with us to dinner because we did not trust leaving them in our room. This was supposed to be the most luxurious vacation we had ever taken. Unfortunately, this experience was the most awful my wife and I have ever had. We paid a lot for this trip and really looked forward to it. With no beach and infrastructure being a total failure, I can express to you enough how disappointed we are. …
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great smallish resort that doesn't feel busy even when it's over 80% capacity. Partyers need not apply - this is where you go if you want to truly relax. Of course, there are excursions you can book too! We took an Impressions suite and were pampered throughout. Very attentive staff, incredible service. Lovely pools. Lovely beaches in spite of the seaweed, which gets cleared daily. Good food. Great entertainment on theme nights. In particular, on Italian night, they had a duo of classical singers, Passión, who were fantastic. Would absolutely recommend.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Let me start off by telling you that I am a person that sees the silver lining in EVERY situation, no matter how crappy. This place, aside from us being able to spend time with friends, has no silver lining. I have never actually felt so taken advantage of at any other business where I’ve stayed. I gave two stars instead of 1, because I felt the place was safe and clean. The main issue for us was being upsold at the restaurants to buy bottles. We were promised special menus and private dining all only for paying for bottle service. Ok - so we asked how much was the bottle service and we were told, for example, we would be paying $250 for a bottle of Pinot Noir, but we would get 25% off plus use of our coupons. We did the math (there were 6 in our party) and collectively decided that even though it’s still way overpriced, they have to make a living and we appreciated the service. We also were quoted a $400 bottle of tequila ($180 at BevMo), but with the same discounts and we were ok with that. We signed the order sheet (**BLANK**) and at check out….we’re STUNNED to see we’re not only charged twice what we were told by Eric (the server) and Donovan (the restaurant manager), but no 25% discount and only one $30 coupon. I did not mind the upsell prices we were told at the table, and would gladly have paid those prices (and we were also HEAVY tippers). However, I was disgusted by the prices at check out, and the fact that it was not until my husband demanded to speak to the resort manager that he finally came out. We ultimately were given 25% off of ONE bottle, but even that was at the inflated price ($600+)! The spa staff at check in was pretty rude, but I think they were stressed out. Also, we showed up for the advertised yoga one day…but the instructor never showed. I agree with the other reviewers about portion sizes at the restaurants being tiny, but that’s ok - you can order three entrees if you want! The food was yummy. Just don’t believe any of the upsell. That was horrible and I would never go back to this place. The fact that the manager did not make it right and reduce the bill to the prices quoted left a bad taste and I would hate for that to happen to someone else.…
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
We booked a 6-night stay here. The resort is quiet, relaxing, and very tropical. We saw iguanas, coatis, peacocks, and parrot. It can be a long walk between the actions and the rooms so they offer to take guests around on golf carts. Overall, we were disappointed and wouldn’t come back here. Being a business owner, I think they could manage the place better as the service staff seemed unorganized and lost (see details in restaurants below). Here are the breakdowns: The beach: very dirty with seaweed piled up. Nobody swam when we were there. The room: dated. Tiny ants everywhere in the bathroom, in the closet, on the table, everywhere!. They were harmless but they were there. The sunken tub sounded like a nice idea but we didn’t use it. We were glad we didn’t pay extra for the plunge pool. Nothing special about it. And what they advertised about restocking the room and cleaning, it was wrong. We had to ask for coffee pods and creamer a few times. In our first 2 nights, dirty dishes and glass were left in the room and they moved them by the door, only to have animals picked at them. The bars: there were 2 bars in the whole resort and they serve top shelf liquors so that was awesome! The restaurants: 3 total and most nights, only one stayed open.. Oh and they are very slow unless you were lucky to get one of the fast waiters. The menus were the same most of time. We ate the same meals for 3 nights. Sometimes it was 15-20 minutes before the waiter came to us. And yes, we had to ask for refills of water and drinks several times. The plus: room service was always available The spa: the stay came with hydro treatments every day. It included sauna, steam room, hot tub, ice tub, and sea water pool. It was nice. The spa could use an update. We booked the massage and facial and they were excellent!! Probably was the best part of our trip. The gym: fairly small with 2 treadmills, 1 stationary bike, 1 elliptical machine, and few equipments. The weight set was pretty rusty. Last thing to note: they will try to sell you membership to travel club. They would offer hotel cash if you attend the sales presentation, and that’s up to you to attend. However, I highly urge not you to buy it after reviewing the contract.…
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The place was actually pretty nice with friendly employees. The management was terrible. During our dinners we bought a few bottles of wine and one bottle of tequila. We were told certain prices for alcohol but when we checked out we were charged triple for each bottle. I've never been so disappointed they really preyed on us daily promising us all these special dinners and being overly nice. The one bottle of tequila we bought they charged us $600. Oh and you can buy that bottle at Bev Mo for $150. Since its all inclusive we were very generous tippers giving the servers $2-$5 for every drink. We even tipped the house cleaners. Nobody at the pool was tipping the servers so we were even tipping for them. All this just makes our experience that more disappointing. If you want to get ripped off this is the place to go.…
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We had a wonderful stay again at Zoetry Paraiso de La Bonita Riviera Maya. Although the rooms are a bit dated, the facility is exceptional, as are the staff. Concierge Fernanda and UVC rep Salette (Sally) were exceptional and tended to our every need. Additionally, the following staff was terrific. Gabriel was our waitstaff at La Canoa and Kaax. He was terrific and provided exceptional service. Donavon was over-the-top and provided outstanding service. Victor was an exceptional bartender at various locations during our stay. Phillipe was another waiter that provided exceptional service during our stay. Paola (beautiful Paola) was an exceptional hostess. Manuel is, by far, the hardest-working, most attentive pool attendant we have ever encountered at any UVC location. My only concern was that our in-room refrigerator and coffee station were never serviced throughout our stay. So, unfortunately, I had to call daily to request service.…
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Date of stay: November 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge ZOPDB, General Manager at Zoetry Paraiso de La Bonita Riviera Maya
Responded 1 week ago
Bix a Bel dear Steve, ("Hello, how are you?" in Mayan Language) Receive warm greetings from Zoëtry Paraiso de la Bonita Riviera Maya, On behalf of the entire staff of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent gateway to our paradise. We are very happy to learn that your stay was a pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team. I have taken note of the opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. It will be a pleasure to have you back for another round of a wonderful stay. Please feel confident to reach us prior to your next visit at econcierge.zopdb@zoetryresorts.com if you need assistance prior to arrival. We look forward to having you back at Zoëtry Paraiso de la Bonita, your home in the Mexican Caribbean. Cordially yours! Abdiel Ortiz E-Concierge & Social Media Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Our family of two vacationed at Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos from Nov 5th to Nov 12th, 2022. Overall, it was a pleasant stay. The hotel was conveniently and safely located in a quiet area surrounded by palm trees, giving the feeling as if you’re residing in a tropical garden. Our suite #4108 was called “Bombay”. It was nicely furnished and generally met our expectations. Worth noting – the balcony facing the ocean was the highlight of our room and we spent lot of time there. The salt water pool was great. The food was good and authentic. The gym was well equipped. There are a couple of good scuba diving spots at the National sanctuary park, just a 20 min boat ride away. The key differentiator from other places we stayed at in Mexico however, was the excellent customer service staff. They made our vacation truly memorable. Mrs. Fernanda del Valle, the hotel’ concierge, was especially wonderful! She took care of all our requests and made sure all of our needs were met. My partner and I worked in tourism in the past and can say with confidence that her hospitality skills were exceptional. We also enjoyed our daily talk with Mr. Darwin Delacruz in the service department. He was very professional, well spoken, respectful and highly knowledgeable in Mexican culture and heritage. Angel, the scuba instructor was another great example of Zoetry’s wonderful personnel. His desire to make each and every one of our dives memorable, as well as his genuine passions for diving and for the preservation of the underwater world were a true pleasure. Long story short – although there were a few hiccups, we still enjoyed our stay. To answer the question “Would we stay at Zoetry Paraiso de la Bonita again?”, we would say “yes”, mostly for the fantastic staff :)…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge ZOPDB, General Manager at Zoetry Paraiso de La Bonita Riviera Maya
Responded 2 weeks ago
Bix a Bel dear Youri, ("Hello, how are you?" in Mayan Language) Receive warm greetings from Zoëtry Paraiso de la Bonita, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent gateway to paradise. It´s our pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintaining the Zoëtry Resorts brand standards. We have taken note of the opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We would certainly be glad to have you back for another round of a wonderful stay. Please feel confident to reach us prior to your next visit at econcierge.zopdb@zoetryresorts.com if you need assistance prior to arrival. We look forward to having you back at Zoëtry Paraiso de la Bonita, your home in the Mexican Caribbean. Cordially yours, Abdiel Ortiz E-Concierge & Social Media Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me start with the positives, the room was quite nice (a two bedroom suite) except there was only one phone in one of the bedrooms, this did not allow the second bedroom occupants access to room service, housekeeping or any other resort requests. It was kept clean and stocked. The housekeeping staff very pleasant and accommodating. The pool is adequate but not for swimming, no way you can swim a lap. The chairs around the pool are not enough for the guests in attendance. The few chairs that are there do not all have umbrellas. The beach is about 25 feet wide allowing for one row of chairs, these also do not all have umbrellas and are fewer in number than the chairs at the pool. Definitely not adequate for the number of guests in attendance. We had to go to the beach (or the pool) at 6 am to put our belongings on the chairs in order to secure one for the day. These were the most common complaints I heard from other guests There are 3 restaurants. Only two are open daily and the menu is the same. There are two additional restaurants, however you must pay an additional fee in order to access them. The food is adequate to say the least but the portions are minuscule. Most people order every course along with 2 entrees. The service at breakfast, lunch and dinner is painful. 1 1/2 hours for breakfast or lunch is not unusual. Food comes out at a very leisurely pace and each diner at the table is not served at the same time. Sometimes you get your soup and appetizer at the same time and you dinner companion gets their appetizer when you are done. I believe (not certain) that this is due to an overworked kitchen staff and shortage of waitstaff, however it is still off putting. The wait staff at the beach and pool are wonderful and very attentive. I have been to several other resorts in and around Cancun and have loved them. I expected to really enjoy Zoetry and was very disappointed.…
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from E-Concierge ZOPDB, General Manager at Zoetry Paraiso de La Bonita Riviera Maya
Responded 2 weeks ago
Bix a Bel dear Suzanne, ("Hello, how are you?" in Mayan Language) Receive warm greetings from Zoëtry Paraiso de la Bonita, your home in the Mexican Caribbean! Thank you for taking the time to share such a detailed overview of your stay through this means. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels. We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual standards of our resort and brand and we will take the proper measures to prevent reoccurrences like this in the future. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our experience; if irregular circumstances marred this stay, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We sincerely hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future. Kindness Regards! Abdiel Ortiz E-Concierge & Social Media Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zoëtry Paraiso de la Bonita is a small and very relaxing resort if you are looking for a more quiet getaway. My wife and I vacationed here back in April of 2022, and it was so hard to leave! The whole staff truly gives 100% in making you feel like family. Special thanks to Maria and Enrique for greeting and taking care of us at the front, and big thanks to Paulino or pool caretaker for keeping us hydrated, and for just always treating us with a big smile. The food at Zoëtry Paraiso de la Bonita is top-notch and delicious, I highly suggest the fresh ceviche prepared poolside! We truly had such a remarkable vacation here and we can’t wait to visit again to see our extended family in Riviera Maya!
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge ZOPDB, General Manager at Zoetry Paraiso de La Bonita Riviera Maya
Responded 2 weeks ago
Bix a Bel dear Brian, ("Hello, how are you?" in Mayan Language) Receive warm greetings from Zoëtry Paraiso de la Bonita, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to our Paradise. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. It is an honor to learn that you´ve enjoyed all the details that characterizes our brand and resort. Thank you again, for taking the opportunity to visit us! We highly appreciate your gracious comments here and have shared it with our team. We would certainly be glad to have you back for another round of a wonderful stay. Please feel confident to reach us prior your next visit at econcierge.zopdb@zoetryresorts.com if you need assistance prior arrival. We look forward to have you back at Zoëtry Paraiso de la Bonita, your home in the Mexican Caribbean! Cordially yours, Abdiel Ortiz E-Concierge & Social Media Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Serious safety incident
I’m not one to write good or bad reviews at all. But I feel called to, so I can share my honest experience at Zoetry Paraiso De La Bonita . I think it’s important to note, as a couple, we spent well over 5k on our trip as well as well over 1.5k on shopping at the property, excursions from Amstar, and tipping the Zoetry workers over 20% EVERY TIME they assisted us with something whether that be giving us a ride to our room, bringing food to our room, making drinks, restaurant tips etc. Cons: Day 1: ⁃ Upon arrival room wasn't ready for 5+ hours ⁃ they take your luggage upon arrival, this is an issue because: On day 3: -after leaving our do not disturb sign, letting staff and office know we didn't want anyone coming into our room at any time & didn't want cleaning services, someone came in when we were gone and went thru our stuff (We have proof and showed managers) On day 4: -drunk staff on the job that flirted and touched me inappropriately at the restaurant Misc complaints: ⁃ small portion size for food ⁃ gross gross gross food ⁃ plunge pool is not even mediocre ⁃ no snacks or other food options after restaurants are closed ⁃ rooms are NOT thoroughly cleaned or COVID compliant other negative reviews on here are COMPLETELY ACCURATE. We left a day earlier to get home asap! Back story: On Day 1, upon arrival we had just got there from an international flight and our room wasn’t ready. We were notified by Brandon that our room would be ready in an hour or so, that then turned into a 5 hours wait, in our dirty clothes worn for over 11 hours, and sleep deprived. Throughout our stay the food was always mediocre, small portioned, limited menus that were very repetitive, and always left me hungry for more food. By day 3 we had come back from another excursion (which were the highlight of our stay thru AMSTAR) and we noticed someone was in our room while we were gone from 6am-10pm. We personally requested with Brandon to not have any housekeeping throughout our stay & didn’t want anyone to have access to our room as we also placed the do not disturb sign on our door the first day & left it there throughout our stay. It was confirmed by Marco that a housekeeper must’ve entered our room because we found rags that were not there before that only housekeeping uses, a room that was not cleaned at all, the safe open, and our security device tampered with and moved. Thank goodness we brought our expensive belongings with us to our excursions. An incident report was filed, and because of the long process we missed dinner and went to bed eating only fruit. The next day we missed breakfast due to oversleeping since I couldn’t fall asleep because I felt my safety & comfortability was compromised. By dinner time my S/O convinced me to go to dinner at the grill overlooking the pier, he brought along our backpack with our valuables. We sat down and instantly realized the server was BELLIGERENTLY drunk, couldn’t stand, couldn’t hold a conversation to take our order and kept trying to touch me. We immediately went to the office to speak with the manager. We spoke with Maria & Frety Alvarado, other workers stated they’d didn’t know co-worker was drunk & because of uncomfortableness we did not have dinner. We went to bed again eating only fruit. The next day we spoke with the other couple who was harassed by this server as well and found out the worker asked the couple to have a drink of their alcoholic beverages, touched the woman inappropriately as well, and the couple had notified the employees prior to our arrival. The workers knew he was drunk and did absolutely nothing until I complained to the human resource manager & office manager. At that point I was ready to leave, scared, uncomfortable, and frustrated because none of our “mishaps” were ever handled professionally from the beginning. The next day we filled out another incident report, never heard from GM, Angelica P., as she had just gone on a 2 week vacation. They offered us an impressions red table hibachi breakfast and dinner at the restaurant that would cost extra but we declined as nothing can make up for what we’ve dealt with nor did we have time since we were busy dealing with 2 incidents, filing papers, and trying to catch a earlier flight home which costed us an additional $2000. For a 5x, 5 Diamond, AAA resort, and being the top resort of the AMR collection, I am beyond disappointed, upset, and will be contacting GM, AMR Collection and writing a review on all accounts of social media. Any negative review here is absolutely truthful and urge anyone to never consider Zoetry or the other AMR Collection Chain resorts.…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge ZOPDB, General Manager at Zoetry Paraiso de La Bonita Riviera Maya
Responded 2 weeks ago
Bix a Bel dear Mrs. Bouchaaya, (Greetings in Mayan Language) First, I would like to thank you for taking the time to write and share your comments with us! Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels. I am sincerely sorry about this unfortunate incident, and it is my hope that you would accept this note as a genuine apology for falling short of delivering a Zoëtry experience. I have talked to the responsible managers and I´m aware of the seriousness of your mentioned concerns. Please be sure that your comments will reach our GM. Unfortunately, she is on a business trip and will be coming back home in 2 weeks; nevertheless, I can connect you with her assistant Sharon de la O, she will be delighted to hear from you and escalate your situation. Again, we regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual standards of our resort and brand, and we will take the proper measures to prevent reoccurrences like this in the future. I sincerely hope that, as we continue to work towards enhancing our product, you may give us another opportunity to serve you better on other occasions. I remain at your service! Cordially yours, Abdiel Ortiz E-Concierge & Social Media Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$500 - $818 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
zoetry paraiso de la bonita hotel puerto morelos, paraiso de la bonita, paraiso bonita
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
100
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Claim Your ListingZOETRY PARAISO DE LA BONITA RIVIERA MAYA - Updated 2022 Prices & Resort (All-Inclusive) Reviews (Mexico - Puerto Morelos)
Frequently Asked Questions about Zoetry Paraiso de La Bonita Riviera Maya
Which popular attractions are close to Zoetry Paraiso de La Bonita Riviera Maya?
Nearby attractions include Croco Cun (3.4 miles), National Reef Park of Puerto Morelos (5.0 miles), and Unico Beach (4.2 miles).
What are some of the property amenities at Zoetry Paraiso de La Bonita Riviera Maya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Zoetry Paraiso de La Bonita Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Zoetry Paraiso de La Bonita Riviera Maya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Zoetry Paraiso de La Bonita Riviera Maya?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Zoetry Paraiso de La Bonita Riviera Maya?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and El Nicho.
Are there opportunities to exercise at Zoetry Paraiso de La Bonita Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Zoetry Paraiso de La Bonita Riviera Maya have airport transportation?
Yes, Zoetry Paraiso de La Bonita Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Zoetry Paraiso de La Bonita Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Zoetry Paraiso de La Bonita Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Zoetry Paraiso de La Bonita Riviera Maya?
The staff speaks multiple languages, including English, Spanish, French, and German.