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Zoetry Paraiso de La Bonita Riviera Maya

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Carretera Chetumal _Cancun Km 328 Bahia Petempich, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3964)
360
Panoramas (22)
Dining (526)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 39 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Zoetry Paraiso de la Bonita, an ultra-luxury boutique resort, offers a completely new kind of vacation experience focused on wellness, serenity and romance, as well as social and environmental responsibility. Set on 500 yards of beautiful beach, this exceptionally unique property features 90 beachfront suites; La Canoa, a AAA Four Diamond award-winning restaurant; the first certified Thalassotherapy Center in North America;in-house scuba diving center, a private 48 ft. Catamaran. Zoetry Paraiso de la Bonita, one of the Leading Hotels of the World, has also earned the AAA Five Diamond Award for 13 consecutive years. Each of the 90 lavish oceanfront suites is uniquely decorated with hand-picked treasures from around the world and feature private ocean front view terraces, Bvlgari® bath amenities, fine luxury linens, sparkling wine and fresh fruit daily, 24-hour private, in-room dining, maid service three times each day and a welcome bottle of Tequila. For an added measure of intimacy and romance, a selection of suites also offer access to private terrace plunge pools and outdoor honeymoon showers. Endless Privileges® provide guests limitless access to personalized, private chauffeured airport transfers; unlimited worldwide calls and concierge service; daily breakfast, lunch and dinner gourmet dining options with an assortment of organic, local and gluten-free food and beverage selections plus 24-hour dining options allow guests to enjoy late night bites at Restaurant Kaax or stay in and order room service. The Sip, Savor & See Dining Experience provides 60 more dining and entertainment venues at nearby sister resorts; complimentary cocktails and specialty beverages from a variety of domestic and international top-shelf brands and top-shelf spirits; sunset catamaran sail; shopping excursions by boat; complimentary 24-hour laundry service; relaxing 20 minute Thalasso Experience per guest; as well as complimentary greens fees at nearby Grand Coral Riviera Maya. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Fishing
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Concierge
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
Spanish
2,997Reviews359Q+A100Room tips
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Popular mentions
Kimberly G wrote a review Yesterday
Delaware1,035 contributions235 helpful votes
This was my second visit to this property, my last one being this past March. There are many noticeable cutback/limitations right now that are being blamed on Covid. I don't know that all of them are truly the reason, or if they are just trying to cut costs. I have been to 5 others resorts since July, and this was by far the most limited for dining and amenities. Both the Beachside Restaurant and the Sushi Bar are completely closed and not offered at another location. No longer included- Laundry Service, 20-min Spa, catamaran, transfers. No spa amenities in the room, cream/body wash etc. The Impressions section with the exception of the rooms is totally closed. They offered Dragons one night at Conoe for the upcharge to non-impressions guests. One restaurant per night is open with a limited menu. The Lunch is what was most disappointing, with just a small pool menu, and the one restaurant that would add a few more items. Certainly too limited for a week stay. The beach has taken a beating this year with recent storms. It is not what it looked like in March. They had teams working on it daily to clear seaweed and replace sand. The service is still amazing. They were all lovely and go above and beyond. While I love the large suites and don't mind the older style, they do need some TLC with some maintenance issues- I had many, and most were things that should be kept up on. Two nights of barely any sleep due to a broken A/C unit above me is unacceptable, along with no hot water and a broken lock on my door to name a few.... Overall, this is still a unique, charming and relaxing resort. I love all the wildlife, and welcoming zen vibe. I hope that things start to look a little more "normal" soon for guests to have more variety in their experience.
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Date of stay: November 2020
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Mike L wrote a review Nov 19
Coppell, Texas15 contributions23 helpful votes
Visited last week. The hotel staff was in great spirits given recent hurricanes and Covid. The buildings and grounds were in really good shape. Staff all wore mask and kept things clean. Because of Covid the hotel had about 50% of their rooms being used so there may at the most been approximately 50 guest. Our room was excellent and a lot of room! Sitting area, outdoor sitting area and plunge pool, separate bedroom and large, large bathroom, shower and soaking tub. The food was great! We have stayed at multiple AMResorts/Dreams and Secrets. The food at Zoetry, even though the restaurants are being rotated, was excellent. We had the opportunity to experience The Red Kitchen for breakfast. Eddie is awesome! Isaac served as our personal butler and was on top of everything! This location has an extensive beach front which was clean. We sailed on Saturday and snorkeled on the La Bonita. The captain and crew were helpful. General Comment on UVC: The Impressions product was sharp. We have enjoyed being UVC members since 2014, when combined with the RCI opportunity. It took a little while to figure out how to best use the programs and we are starting to get the hang of things. It is what you make of it. If you work with the program and travel more than once or twice a year, it works for us and my family.
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Date of stay: November 2020
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Room Tip: We choose the suite with a plunge pool and access to a butler. Ground floor rooms have easy...
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jdawg0969 wrote a review Nov 18
Corona, California9 contributions8 helpful votes
The resort itself is amazing. If you are looking for peace and quiet, this is the spot. It is secluded and you cannot hear any noise from neighboring resorts. The marina is right on the water, just outside the resort. About a 5 minute walk. It's nice to be able to go on excursions and leave right from the resort instead of having to take a taxi to another location to get on a boat. The time that we were here the beaches were pretty torn up from the two hurricanes and tropical storm that had just hit. However, the resort was working quickly to repair any damage and rebuild the beaches. Both of the restaurants at the resort are great and have great food. We took of advantage of the calmness of the resort and the spa services, which was also top notch. A couple of the bars were closed and only one restaurant was open every night, but because of covid the resort was only at about 20-30% occupancy. We spent a lot of our time at the pool and the pool staff was beyond great at their jobs. Especially Eduardo. He went above and beyond, and always wanted to make sure we had everything we needed. He helped us find chairs, put towels on them, constantly checked on us for food and drink service, and offered to help us with anything we needed around the resort. When he would leave the pool area to tend to other work he had to do, he would let us know that he would be gone and that he would have one of his co-workers check in on us. Little details like that make a great server. When he wasn't helping guests poolside, Eduardo was cleaning ,wiping down chairs, picking up trash, or greeting other guests walking by. We travel to a lot of AMResorts. About 3-4 times a year, and Eduardo is probably one of the best servers we have experienced at these resorts. If you end up at Zoetry, make sure you sit in his section at the pool. Manny at the pool bar was also great. Always greeted us with a smile and made drinks perfectly. There are also a lot of animals on the property that walk right up to you. We saw peacocks, iguanas, and cuatis. The only bad thing about the resort was that there were a lot bugs. I'm assuming it's not a regular thing. Probably because of all the standing water around from the recent hurricanes and storms. Mainly tiny flies and mosquitoes. At the pool they flew around everywhere and would land in drinks or on you. It was so bad at our room that we couldn't even take advantage of our balcony, because even with repellent on, bugs were flying everywhere.
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Review collected in partnership with this hotel
Date of stay: November 2020
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jimO3002JW wrote a review Nov 16
1 contribution
My wife and I had a wonderful trip. Food is fantastic, all in restaurant with menu, no buffet. COVID: All employees are wearing mask and clear safety glasses. Guest wear masks in common areas but when seated by pool or beach, everyone removes the masks. we felt very COVID safe. Drinks at the bar were very good. Top Shelf liquors and the bartenders would make anything. Manuel and pool wait staff were very attentive. I highly recommend the place. But you should know what you want before you go. This is a relaxing vacation with great food and drinks, not a party place.
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Review collected in partnership with this hotel
Date of stay: November 2020
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1 Helpful vote
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Response from Mercedes Gancedo, Other at Zoetry Paraiso de La Bonita Riviera Maya
Responded 1 week ago
Bix a bel jimO3002JW, (Greetings in Maya) We would like to thank you for taking the time to share your experience at Zoetry Paraiso de la Bonita Riviera Maya, we are pleased to know you enjoyed everything during your stay, as you know the health and safety of our lovely guests is our top priority and during this time will be no exceptions. We look forward to welcoming you back in the nearest future to your home away from home. Regards, Mercedes Gancedo e-Concierge & Social Media Coordinator Zoetry Paraiso de la Bonita Riviera Maya
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kevmcrae2011 wrote a review Nov 14
Kalispell2 contributions2 helpful votes
Our first trip to a Zoetry happened to be after two hurricanes, covid shutdown, and during the rainy season. Staff wore masks at all times, even the grounds keepers. Many hand sanitizing stations, shoe sole sanitizing at each restaurant and bar door. Visible sanitizing daily. Overall we had a good experience but we definitely weren't "wowed" by the Zoetry experience we expected. Pro's: Nice that it was a small resort without the loud music thumping at the pool. Staff was extremely accommodating, Enrique in the restaurants, Eduardo and Manuel at the pool and bar at the pool, JJ in the library bar took especially good care of us. Food for every meal was outstanding. Cons: Transportation was not at the airport when we landed. I hadn't received any email letting us know about how the transportation worked. Turns out they should have been waiting just outside the airport exit with a sign with our name on it. But the driver wasn't there and we had no idea what to do. We went to Amstar rep and asked for help because we had used them on our previous two trips to Mexico. They called the hotel and took care of helping us while we waited for the transportation to arrive. No champagne and hot wash cloth greeting when we arrived like we are used to getting at Sercrets. Check in experience was just signing forms and being handed a key. No explanation of resort facilities, layout, update on facility closings, etc. Not even a map of the facility. Did get an escort to our suite. Refrigerator wasn't stocked, complimentary tequila wasn't in the room, not even coffee pods for the Nespresso machine. Called room service to have them bring coffee, tequila, champagne, and stock the mini bar. Only got the coffee and mini bar stocked. Called again the next day for tequila and it never did come. Roof had leaked above the tub and soaked the towels. Tub drain wouldn't close completely so we couldn't use it. Pool restaurant shut down. All palapa's damaged from the storms so had leaks in the pool area bar and lobby. Lobby even had black plastic to block rain. No beach to speak of. Looks like all the sand had washed away. We realize that they had only opened back up about 11 days before we arrived so understand many of the cons. Just wish we would have been given some information before hand so we weren't surprised. Two of the restaurants were still operating but not at the same time. They alternated nights and menus which was fine due to reduced staff.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Mercedes Gancedo, Other at Zoetry Paraiso de La Bonita Riviera Maya
Responded 1 week ago
Bix a bel kevmcrae2011, (Greetings in Maya) Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product.   We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Regards, Mercedes Gancedo e-Concierge & Social Media Coordinator Zoëtry Paraiso de al Bonita Riviera Maya
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PRICE RANGE
$431 - $1,158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
zoetry paraiso de la bonita hotel puerto morelos, paraiso de la bonita, paraiso bonita
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
100
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Frequently Asked Questions about Zoetry Paraiso de La Bonita Riviera Maya
Which popular attractions are close to Zoetry Paraiso de La Bonita Riviera Maya?
Nearby attractions include Croco Cun Zoo (3.3 miles), National Reef Park of Puerto Morelos (4.9 miles), and Unico Beach (4.2 miles).
What are some of the property amenities at Zoetry Paraiso de La Bonita Riviera Maya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Zoetry Paraiso de La Bonita Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Zoetry Paraiso de La Bonita Riviera Maya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Zoetry Paraiso de La Bonita Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Zoetry Paraiso de La Bonita Riviera Maya?
Conveniently located restaurants include Lola y Moya, Mangata, and Los Caporales.
Are there opportunities to exercise at Zoetry Paraiso de La Bonita Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Zoetry Paraiso de La Bonita Riviera Maya have an airport shuttle?
Yes, Zoetry Paraiso de La Bonita Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Zoetry Paraiso de La Bonita Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Zoetry Paraiso de La Bonita Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Zoetry Paraiso de La Bonita Riviera Maya have any great views?
Yes, guests often enjoy the harbor view available here.