ZOETRY PARAISO DE LA BONITA RIVIERA MAYA

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4.5

Excellent

2,871 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

GreenLeaders Gold level

Zoetry Paraiso de la Bonita, an ultra-luxury boutique resort, offers a completely new kind of vacation experience focused on wellness, serenity and romance, as well as social and environmental responsibility. Set on 500 yards of beautiful beach, this exceptionally unique property features 90 beachfront suites; La Canoa, a AAA Four Diamond award-winning restaurant; the first certified Thalassotherapy Center in North America;in-house scuba diving center, a private 48 ft. Catamaran. Zoetry Paraiso de la Bonita, one of the Leading Hotels of the World, has also earned the AAA Five Diamond Award for 13 consecutive years. Each of the 90 lavish oceanfront suites is uniquely decorated with hand-picked treasures from around the world and feature private ocean front view terraces, Bvlgari® bath amenities, fine luxury linens, sparkling wine and fresh fruit daily, 24-hour private, in-room dining, maid service three times each day and a welcome bottle of Tequila. For an added measure of intimacy and romance, a selection of suites also offer access to private terrace plunge pools and outdoor honeymoon showers. Endless Privileges® provide guests limitless access to personalized, private chauffeured airport transfers; unlimited worldwide calls and concierge service; daily breakfast, lunch and dinner gourmet dining options with an assortment of organic, local and gluten-free food and beverage selections plus 24-hour dining options allow guests to enjoy late night bites at Restaurant Kaax or stay in and order room service. The Sip, Savor & See Dining Experience provides 60 more dining and entertainment venues at nearby sister resorts; complimentary cocktails and specialty beverages from a variety of domestic and international top-shelf brands and top-shelf spirits; sunset catamaran sail; shopping excursions by boat; complimentary 24-hour laundry service; relaxing 20 minute Thalasso Experience per guest; as well as complimentary greens fees at nearby Grand Coral Riviera Maya.

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Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Free breakfast

Beach

Diving

Free airport transportation

Parking

Free internet

Wifi

Public wifi

Internet

Hot tub

Pool / beach towels

Pool with view

Outdoor pool

Heated pool

Private pool

Sauna

Bar / lounge

Restaurant

Breakfast available

Breakfast buffet

Poolside bar

Tennis court

Fishing

Free shuttle or taxi services

Airport transportation

Business Center with Internet Access

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Foot massage

Full body massage

Massage

Salon

Steam room

Adults only

Concierge

Sun umbrellas

Dry cleaning

Laundry service

Room features

Air conditioning

Private beach

Additional bathroom

Housekeeping

Private balcony

Minibar

Refrigerator

Flatscreen TV

Room service

Safe

VIP room facilities

Laptop safe

Room types

Ocean view

Non-smoking rooms

Suites

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Good to know

HOTEL CLASS

HOTEL STYLE

Luxury

Great View

Languages Spoken

Spanish

Hotel links

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Hotel deals

Location

Full view

Contact

Carretera Chetumal _Cancun Km 328 Bahia Petempich, Puerto Morelos 77580 Mexico

011 52 1 844 283 0362

Getting there

Cancun Airport9 miSee all flights

Cozumel Airport28 miSee all flights

Rental CarsSee all Puerto Morelos rental cars

See all nearby hotels

Nearby restaurants

The Burger Underground

86 reviews

4.7 miAmerican

Salciccium Food Truck Village

479 reviews

4.4 miFrench

See all nearby restaurants

Nearby attractions

Croco Cun Zoo

1,932 reviews

3.3 miZoos

National Reef Park of Puerto Morelos

Puerto Morelos Flea Market

142 reviews

4.6 miFlea & Street Markets

See all nearby attractions

2,871Reviews335Q+A100Room tips

Luxury at the highest level

The impressions unit at Zoetry de la Bonita is wonderful. We received the highest level of pampering. The room, food, pool, service, and the friendly staff were excellent. We met very hard working, dedicated staff members. Jarlin, Christian, Victor, Izaac, and Umberto were particularly memorable. I highly recommend this unit for a relaxing vacation.

Date of stay: November 2019

Cleanliness

Service

Sleep Quality

Room Tip: Faicon is best room in the house

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Hotel's Favorite

Instant relaxation and pampering!

This Zoetry property did not disappoint. We stayed in a 2 bedroom suite and had access to the Impressions property with the salt water lap/infinity pool. OMG we basically floated and swam in there for 4 days straight. The hi end cocktails and food just kept coming to us. I highly recommend the Mojito with Havana 7 rum LOL. Apparently the Margaritas with Don Julio Anejo were outstanding as well. The food is good. Our favourite restaurant was the Canoa. Great food with innovative presentation. Really really good. We loved being serenaded by the 2 man guitar band. Great guys with amazing voices. We had a wonderful breakfast experience in a private kitchen with the head chef in the Impressions building. Anything you can think of, they will make for you and your family. This is adults only. All meals we had were good. We had breakfasts most mornings outside on the patio with the Pancho Villa the coati and the squawky parrots yelling for their food. There is also a beautiful main pool steps from everywhere. We hung out at the saltwater pool and had the place mainly to ourselves. A cabana for each of us (6). Our rooms were large with excellent plumbing and great shower pressure. Loved that! Highly recommend this place if you want to just unwind and totally relax. Not a nightlife place although they always had some entertainment going on and activities like yoga and fitness if you wanted.…

Date of stay: September 2019

Rooms

Service

Sleep Quality

Room Tip: Bottom floor

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Bix a bel dear Gee557, (Greetings in Maya) Thank you for choosing Zoëtry Paraíso de la Bonita as your host and taking the time to share your experience with us. For us, it's more than pleased to read that you had a wonderful time during your stay, that you got to relax and enjoyed the nature contact. We feel glad to know that our Endless Privileges concept fitted you well. We are ready to welcome you back to deliver the best of us and celebrate The Art of life with Mojitos & Margaritas. Please receive our warm regards! Arturo Alcalá.

+1

Wonderful relaxing vacation

Just returned November 16th after 7 nights. We stayed in a butler suite, Barbados, with a plunge pool and it was wonderful, like our own mini resort. We were unable to get in to our room until 9pm, but were offered another room until that time. Kind of disappointed we didn't get any sparkling wine and fruit daily as it was listed in the "Endless Privileges ", but we did have the bucket and glasses the entire stay. We ordered room service quite a bit, but the wings and the pico and guacamole really stood out and were great for hanging out at the plunge pool. Both were suggested by our butlers and did not disappoint. The gentlemen who provide room service, Joel and numerous others, were always prompt and friendly no matter what time of day. The maid service always came 2 at a time and were always very quick and efficient, and Enrique the bellman always had a smile and remembered our name. Although the seaweed is an ongoing problem, they worked endlessly to try and keep it cleaned up. We also enjoyed watching some of the staff on break practicing volleyball for an upcoming tournament. On to the restaurants... we had read the portions were small, but in our opinion, everything was fine. The appetizers are small, but are supposed to be, so we always ordered 2-3 to try different items. Breakfast at the Red Kitchen was very good and having a personal chef was nice. Breakfast at Kaax was also very good, but the pork shank at dinner was delicious and enough for 2 people! We also had the 1/2 chicken and red snapper at the grill and were impressed by both. In closing, we especially want to thank our butlers, Christian, Isaac, and Victor. They always went out of their way to make our stay enjoyable, and Christian made sure our room was always well stocked with ice cold cervesa. …

Date of stay: November 2019Trip type: Traveled as a couple

Disappointing Vacation at Zoetry Paraiso de La Bonita

As UVC Platinum members, we had high expectations for this trip. We have been to several Secrets resorts in and around Cancun and the experiences were all wonderful (Maroma Beach, Akumal, Silver Sands, Secrets Cozumel). This Zoetry resort, which is supposed to be a "higher level" than the "Secrets" resorts fell quite short of our expectations. To be fair, all of the staff members at the resort were very friendly and courteous (Omar, Enrique, Luis and the entire spa staff were wonderful). The spa at the facility was also very nice and it was the one real highlight of the trip. Unfortunately the rest of the resort is not operated nearly as well as the spa. The resort is grossly mismanaged in our opinion and is somewhat rundown. Here are some of the "low lights" we experienced: - We reserved an ocean front, plunge pool suite on the ground floor. For two consecutive days, workers were doing construction in the room above us starting at 7am and lasting until about 5pm in the afternoon. The noise was our "alarm clock" and we were unable to relax/nap in our room during the day due to the noise. We complained to the management after the first day but this did not stop construction through to the end of the second day. - As part of the "construction" effort, our room water was turned off just before dinner on one of the days making showering before dinner impossible. - A couple of days after the room construction above us stopped, we noticed that water was dripping above our bathroom toilet at about midnight. About 5 minutes after my wife used the toilet and noticed the dripping, the entire toilet room ceiling collapsed. All ceiling sheetrock and lighting fixture came crashing down into the bathroom. No exaggeration here; she would have probably been hurt if she had been under that ceiling when it fell. We had to relocate to a "downgraded" room which happened at about 3am that morning. The next day we were offered an "upgraded" room but with only two days left in the vacation, we decided not to unpack and then re-pack again to move to another room. We were offered complimentary massages at the spa for our trouble. - Upon arrival at the resort, we found that there were two restaurants to choose from, one of which had a strict dress code that we were not prepared for upon arrival at the resort. After traveling the entire day, we went to the only other option which was the "casual dress" restaurant. We were the second group to arrive at the restaurant. The restaurant eventually filled up with people but we were one of the last groups to leave due to extremely slow service (i.e. we waited for over an hour for our meals). The hostess apologized for the wait time that we experienced so we chalked it up as a mistake (after all, we had just started our vacation). We should have taken this as par for the course, however, since this was pretty much how things went at the "casual" restaurant the entire trip. - In our opinion, having a strict dress code for one of two available resort restaurants is ridiculous. I was prepared to wear nice Docker type shorts or jeans with a collar shirt but was told that I needed slacks in order to dine at the "dress code" restaurant. Just a heads up, good luck finding slacks in Playa Del Carmen (we spent the better part of a day looking for "acceptable" pants, after a $86 round trip cab ride to Playa Del Carmen). The hotel offered to loan me slacks but I was not too keen on borrowing pants from the resort. I kept trying to remember that this is vacation and to let it go but then I started to realize "This is MY vacation, not the resort's!". - With my newly purchased slacks, we dined at the "dress code" restaurant and I purchased a very nice bottle of wine (i.e. basically paid $400 for a $270 bottle of wine but was fine with the resort markup). As we were starting our dessert, the waiter came over with his iPad and told us that we really needed to confirm our reservation at the restaurant for the subsequent night and that his recommendation was a $2,800 bottle of wine for the next night. I stopped him in mid-sales pitch and told him that first of all, I would like to get the coffee that I ordered to go with my dessert before worrying about the next night's dinner. I then told him that when I want to order a bottle of wine I'll let him know. I also explained to him that I did not come on vacation to experience the car sales pitch and to drop the high-pressure sales bit. To his credit, he got the message and this problem did not persist on subsequent dining nights. - For breakfast at the resort, there is one choice; the "casual" restaurant. Each morning it was difficult to get a refill on coffee and the service was slow. On one morning the waiter apologized to us for the slow service citing that "it's very busy right now". Okay, there's one restaurant for breakfast and everyone pretty much eats breakfast at the same time. One would think that they would be prepared for it to be "very busy" at this time and plan staff and resources accordingly rather than offer lame excuse dialogue. - Back to our "room swap" due to the collapsing ceiling, we did not get our room made up after the first night in the "new" room. We told the front desk that they missed the service and they told us that it was because the maids were not aware that the room was now occupied. We said "no problem but please have them service the room for the next night". He assured us that the room would be serviced. Yeah, you guessed it, the room was not serviced for our second and final night at the resort. We re-used our towels, fixed our own bedding and ignored the room service dishes from the previous day and went to sleep. - We had an early departure to the airport (i.e. plane departure at 9am). I set up the transport to the airport the night before and they said that they would be at our room to get our luggage at 6:40am for a 7am departure to the airport. As we stood outside of our room with our luggage, we decided to carry our bags across the property to the front of the hotel when the concierge did not show up at our room by 6:50am. When we got to the front of the hotel, there was not a soul around. At about 7:05am, we saw the shuttle driver come running out of an outlying building, hustling towards the van to take us to the airport. Luckily traffic was light in the morning and we made our flight on-time. Unnecessarily stressful ending to a disappointing vacation, in our opinion. I realize that this probably sounds like a gripe-fest but believe me when I say that my wife and I are the first ones to provide great reviews for great vacation experiences. This was truly a clinic in resort mismanagement. We paid for a high-end vacation and honestly I could have done a lot better by renting a Holiday Inn Express in Cancun, buying some wine at a liquor store, dining out at any number of restaurants (wearing clothes of my choice) and using the spa facilities at Maroma Beach through the UVC membership. We will definitely not be going back to the Zoetry Paraiso de La Bonita resort again.…

Date of stay: November 2019

Rooms

Cleanliness

Service

Room Tip: Suggest going to another resort in Cancun; Maroma Beach is nice

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Brilliant re-enchantment of your true self - BEST YOGA EVER!

This resort is class and sophistication all the way. It is the perfect place for getting back to you. From the staff who are energy masters of the highest order - kind, generous, compassionate, heart-centred people, who's life mission is to make you smile. To the spa that boosts circulation and brings tired and stressed bodies back to life. To the food and the ambiance that is elegant in its simplicity. Gentle music and the best of Mexico with high-class mariachis playing old school classical and a piano bar with real classical music being played as you lounge on oversized leather sofas. A harpist at breakfast, who plays from his heart and you can feel the beauty resonating through each cord. But the best of all was the YOGA & MEDITATION instructor Daniel. He is a master of the highest order. Having studied all forms of yoga and meditation from around the world, he weaves together forms of study of true yoga and meditation which is a journey to awareness of your true self. From heart-energy meditations to visualizations of light emanating through ever part of your body, you will leave each class reignited with energy, vibration, light and love. Overlooking the ocean on the pier, sun salutations are done as the sun rises. Chanting OM he teaches you about the sounds you create with your own voice and the healing power of your own sound and resonance. He teaches reflexology and how to bring health and wellness into your day and techniques to take home with you that are simple yet profound. From beginners to advanced students, he has something for everyone and guides all people with love and understanding. Daniel also teaches a Tai Chi class that was incredible. It teaches you to lead from your power centre - your third chakra, and to move the energies, play with the energies. You learn grace and presence. His sound healing class is performed with sound bowls and instruments as you are guided through a meditation in the saltwater pool. You journey to higher realms and feel your body buzzing at the end of the experience. Daniel is a very special teacher and a yogi master in the truest sense. He brings his heart and passion into all he does and truly works for the betterment of all who participate in his classes. I would go back to this resort just to take his classes again. He is that good. I have practiced yoga and meditation for 15 years around the world and he is one of the best I have ever had the privilege of studying with. Most people in the classes were beginners and we all equally got something out of it profoundly. If you have never tried meditation or yoga before, this is the best place to learn and the best teacher to learn from!!…

Date of stay: November 2019

Rooms

Location

Service

Room Tip: All rooms are ocean front so all really beautiful views.

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PRICE RANGE

$492 - $1,401 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

zoetry paraiso de la bonita hotel puerto morelos, paraiso de la bonita, paraiso bonita

LOCATION

MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos

NUMBER OF ROOMS

100

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Frequently Asked Questions about Zoetry Paraiso de La Bonita Riviera Maya

Which popular attractions are close to Zoetry Paraiso de La Bonita Riviera Maya?

Nearby attractions include Croco Cun Zoo (3.3 miles), National Reef Park of Puerto Morelos (4.9 miles), and Unico Beach (4.2 miles).

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What are some of the property amenities at Zoetry Paraiso de La Bonita Riviera Maya?

Some of the more popular amenities offered include free wifi, free breakfast, and a pool.

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Which room amenities are available at Zoetry Paraiso de La Bonita Riviera Maya?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at Zoetry Paraiso de La Bonita Riviera Maya?

Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.

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Is parking available at Zoetry Paraiso de La Bonita Riviera Maya?

Yes, free parking is available to guests.

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What are some restaurants close to Zoetry Paraiso de La Bonita Riviera Maya?

Conveniently located restaurants include Lola y Moya, Los Caporales, and The Burger Underground.

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Are there opportunities to exercise at Zoetry Paraiso de La Bonita Riviera Maya?

Yes, guests have access to a pool, a fitness center, and a sauna during their stay.

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Does Zoetry Paraiso de La Bonita Riviera Maya have an airport shuttle?

Yes, Zoetry Paraiso de La Bonita Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.

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Are any cleaning services offered at Zoetry Paraiso de La Bonita Riviera Maya?

Yes, dry cleaning and laundry service are offered to guests.

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Does Zoetry Paraiso de La Bonita Riviera Maya offer any business services?

Yes, it conveniently offers a business center, meeting rooms, and a banquet room.

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Does Zoetry Paraiso de La Bonita Riviera Maya have any great views?

Yes, guests often enjoy the harbor view available here.

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Zoetry Paraiso de La Bonita Riviera Maya Resort (All-Inclusive), Mexico - Puerto Morelos

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