This was so relaxing being here!! Quiet and amazing Food. The employees are so gracious!! Luis, the manager manages with heart and it shows. He is so kind and helpful. Took care of what we needed! Sharon at reception stands out as a efficient, kind woman who is the initial experience of the resort. Took care Of our questions and resolved them immediately!’ Also my gratitude to adrian at the library/concierge who helped with our return to the airport which was not his responsibility!! Thank you to all the employees!! Job well done and with heart. Our souls needed the rest and this was the perfect place to be❤️💪🏻
From the wonderful food to the amazing people who knew your name and what you wanted before you even asked i highly recommend this resort if you are looking to chill out, eat great food and relax. It is not a party resort so don't go looking for one.
We enjoyed our stay at this resort and loved the grounds. The food was fantastic and the staff was one of the best we've had. Although they have a beautiful place, they do have a few peacocks onsite that are great, but can be loud at night.
Everything was going great; good food, spectacular room, good service until about halfway during our stay. I had hidden $260 cash in a perfume box which I then hid in my luggage and zipped up. I was sure it would be safe there as no one should be going thru my luggage aside from me. Well, after one day when we were out all day, my cash went missing. Along with $50 cash from my girlfriend's purse. In total, someone robbed $310 cash from our room. And the cash wasn't in plain site, but hidden in my luggage and girlfriend's purse which was in the closet. This is very disappointing. Such a great hotel and location ruined. I worked hard to save up for years for my trip, and my entire vacation was ruined by this incident. For this reason I don't recommend this resort!
We were married during COVID in July of 2020 and consequently had to postpone our honeymoon until now. We had never been to the Zoetry Paraiso de la Bonita and couldn't have imagined what an amazing experience this would be. From the moment you arrive it impresses, from the friendly staff that greeted us to the breathtaking view from the main entrance. Every room is ocean front and with only 90 rooms it filled every requirement we were looking for. The food was amazing, and what wasn't on the menu you can simply ask for. They will gladly accommodate whether it be by the pool, in your room at the restaurants or on the beach. The service is impeccable, the resort perhaps the cleanest I have ever seen. If you're into wellness of body and mind they have yoga, Thai chi, tennis, and water aerobics with Daniel. My husband and I both did the water aerobics ( he has never done this before) and we absolutely loved it. The staff are by far the friendliest and most accommodating we have ever encountered. Those that will forever remain in our minds and hearts are Enrique, Alberto, Daniel, Adrien, and Claudia. Thank you for making our honeymoon more special than we could have ever imagined.…
So wonderful. Our 5th visit to this resort, 1st time staying in the Impressions building. All of our meals were absolutely delicious. The waiters and staff were gracious with their time and attention-we did not lack a thing. The spa was relaxing. Fernanda is the most amazing employee, we appreciated her attention to detail so much. We will definitely be returning.
Positives: - Easy going, laid back vibe - Quiet and relaxing - Big rooms with good views - Great bath and shower - SOME of the food is very high quality - Excellent live music some nights - Great yoga, aqua aerobics instructor - Lots of interesting animals wandering around - Separate saltwater pool is fun and unique Negatives: - Lack of food choices can be a problem. The menu is the same every day and can get boring. - $180 per person supplement to eat in the fine-dining restaurant is ridiculous. We'd rather go to a Michelin starred restaurant in London at that price. - Service in the restaurants is hit and miss and can sometimes be very slow. - They are trying to keep the quality of the food very high, and generally speaking they are achieving it. However, it does mean that getting some breakfast or lunch can be overly fussy at times. Especially at breakfast time, sometimes we felt ourselves wishing the hotel just had a simple buffet that we could pick from. - Not enough sun loungers for all guests. Would I come back here? Maybe, but I'd probably try a few other places first.…
The 5-star: The quiet The spacious two bedroom Master Suite The front office and Bell staff The pool The view The food and drinks No reservations required for dinner, and no wait to be seated The parrot, peacocks, geckos, and lemurs The wifi (especially important when travelling with a teen! The 4-star: Inconsistent service (always very friendly and professional, but sometimes a bit slow). Restaurant menus not always updated on the app before the meal, so we weren't aware of closures or theme nights when deciding where to eat. Out of the resort's control: Sargassum was terrible while we were there mid-April. The staff worked endlessly but there was no keeping it out. It didn't deter from the gorgeous ocean view from our room, but it did keep us off the beach many days Overall, a fabulous stay where the most important points met or exceeded our high expectations!…
The rooms are large, comfortable, inspired w/ bright colors. The restaurant is very good, the staff is good. Lots to do: beach, swimming, Spa, fitness center, bar. The property can also be quiet and zen like.
Was looking forward to a relaxing trip with a beautiful beach , amazing accommodation food and service . We have traveled to another Zoetry before and have loved the experience. Unfortunately this one did not have the same standards as the one in Punta Cana . Rooms are tired and dated , and the beach covered in seaweed ! And not just a little… see pictures. We saw no staff trying to clean plus from the look it has been there a few days, aprox 4 feet wide buy 3 feet high . And then there is the smell of rotten fish caused by this seaweed not picked up . We canceled our stay and moved to the Secrets Aura in Cozumel . Not the same quality and service as a Zoetry but at least no seaweed.