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Azul Beach Resort Riviera Maya

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Azul Beach Resort Riviera Maya
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2,841 Reviews from our TripAdvisor Community

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Showing 2,560: English reviews
Reviewed 2 days ago NEWvia mobile

Our beach server Nancy Lopez and James our pool butler went over and above anyone on the resort. They are now part of our life memories and wish them all the best in their future endeavours. This resort is so lucky to have them. Also a big shout out to Luis from the kids pizza hut as he remember our...

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Helpful?
Thank Valerie M
Grand Junction, Colorado
Reviewed 3 days ago NEW

Unmatched service from our Butler Luis and his staff. Noel and the other servers in the restaurant made us feel like royalty. The property is beautiful with clean and spacious rooms . The beach is kept clean and raked of sea weed daily. Everywhere you look there are swimming pools. Wait staff does a good job of bringing you a...

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Helpful?
1Thank _digdirect
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear _digdirect, Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. I am very glad to know that we made you feel like royalty. Thank you for thje special mentions to Luis and Noel they are a very important part of the experience. It...

Toronto, Canada
Reviewed 3 days ago NEW

I travelled with my family, 4 adults and my 2 small grand children, both under the age of 4. What a pleasant surprise to find a resort that actually provided a 5+. star service at all levels. The rooms where very comfortable and clean, with no surprises. The restaurants were all gourmet, the only resort I have been to where...

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Helpful?
2Thank francodrudi2017
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear francodrudi2017, Thank you for taking the time to share your experiences with the Trip advisor community. We are not like the other all-inclusive hotels, we are two steps ahead and provide ourselves on the superior quality, luxury quality and high standard Gourmet cuisine. thank you very much for recognize the effort of the staff and for the special mentions...

Raleigh, North Carolina
Reviewed 3 days ago NEW

After a slight mix-up with our transportation, the Amstar transport driver accidently confused our resort with another one which resulted in an hour longer transportation ride. My best friend, her 9 year old daughter and I arrived at Azul Beach for a quiet "girls getaway." We were greeted with champagne and a smoothie for my friend's daughter. The service continued...

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Helpful?
Thank Vicki H
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Vicki H, Thank you for your feedback, sharing the experiences of your recent stay. It was a pleasure to host your holiday. I have noted all your comments and suggestions which we will use constructively to improve our services and facilities. I am glad to know that you enjoyed form the beginning to the end, and you feel very...

Overland Park, Kansas
Reviewed 6 days ago NEW

This is going to be long, but I've got so much to share. I hope it helps some people evaluate the resort. Wife, 9 year old daughter, and I spent 6 wonderful nights again at the Azul Beach All-Inclusive Resort by Karisma. This was the 4th year in a row we have vacationed here, and I have to say, although...

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Helpful?
7Thank Troy W
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Troy W, Thank you for your wonderful review and kind words, it was a pleasure to read the details of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. Great food, perfect location and superior service are just a little of what we offer at the Hotel. I am...

Toronto, Ontario
Reviewed 1 week ago

This was our 2nd visit to the Azul Beach resort and our 4th at a Karisma resort- we were there last year, and came back this year because we loved it so much. We have a 3 and a 4 year old. Overall we had an outstanding experience - in particular, as a family with small kids trying to find...

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Helpful?
Thank BeanW
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear BeanW, Thank you for your feedback, sharing the experiences of your recent stay. It was a pleasure to host your holiday. I have noted all your comments and suggestions which we will use constructively to improve our services and facilities. I do apologize for your experience with the seaweed, but unfortunately as you mention the hotel cannot control Mother...

Grimsby, United Kingdom
Reviewed 1 week ago

Never been looked after so well on any other holiday as we did here, cannot fault the staff in anyway,nothing too much trouble.The hotel was immaculate everywhere the was breathtaking we had a swim up which I would recommend only problem was ours didn't catch much sun so water was a bit nippy sometimes but didn't spoil it for us....

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Thank debbie s
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear debbie s, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Hotel. I am glad to know hat you enjoyed from the beginning to the end. Thank you very much for the special mention to the staff they are a very important...

st albans
Reviewed 1 week ago via mobile

We spent a week at the resort from New Year's Day. We have 5 year old twins. This hotel chain was recommended to me from a client as a child friendly resort but at the top end of luxury. He was spot on. From the moment we arrived the service and the facilities were 5 star. Ana at check in...

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1Thank StAlbansFlashpacker
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear StAlbansFlashpacker, Thank you for taking the time to share your experiences with the Trip advisor community. We are not like the other all-inclusive hotels, we are two steps ahead and provide ourselves on the superior quality, luxury quality and high standard gourmet cuisine. Thank you very much for recognize the effort of the staff. iam sure they did their...

Christchurch
Reviewed 1 week ago via mobile

Lovely resort with really friendly staff and food was great. If you have kids it's great but there are no adults only areas to be enjoyed. The spa was lovely but expensive. The resort overall is better suited to families than couples and is quieter than a lot of the other resorts.

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Helpful?
2Thank Jeeves1312
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Jeeves1312, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Hotel. Thank you for your feedback which we will use to improve our services and faiclities. Again, thank you for choosing the Azul Beach Hotel for this vacation and we hope to...

Reviewed 1 week ago

A truly wonderful hotel!! The photos online don't do it justice. We arrived on New Year's eve after a long and exhausting journey to be met with champagne and cold towels. It was a stressful arrival as our luggage had been lost en route. I cannot say enough nice things about the Concierge staff, especially Alain, who worked tirelessly for...

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Helpful?
3Thank Grace O
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Grace O, Thank you, it is always very rewarding to read the comments and feedback from our valued guests. We do our best to provide all our guests with a unique vacation experience where families and couples like can enjoy superior quality and Gourmet Cuisine in a relaxing, beachfront environment. I am glad to know that even that your...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Business Center with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 

Additional Information about Azul Beach Resort Riviera Maya

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $317 - $925 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Riviera Maya 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort Riviera Maya Mexico - Puerto Morelos
Azul Hotel Beach Resort
Hotel Style:
#2 Family Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Azul Beach Resort Riviera Maya staff and other travelers.
511 questions
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Questions? Get answers from Azul Beach Resort Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Swim up room are really nice”
 of 5 bubbles _digdirect, 3 days ago | Read review
“since resort has only 148 rooms, they are all very close to everything”
 of 5 bubbles francodrudi2017, 3 days ago | Read review
“deluxe villa 4 was quiet with nice ocean view”
 of 5 bubbles 226vickih, 3 days ago | Read review
“Many of the "Deluxe" rooms (the lower-end rooms) actually have better ocean views than the more expensive rooms.”
 of 5 bubbles 738troyw, 6 days ago | Read review
“Careful about Family Suites - they are gorgeous, but don't expect a good view.”
 of 5 bubbles BeanW, 1 week ago | Read review
5 of 5
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