Nina & I stayed at Desire Riviera Maya from September 5 through September 15. Overall, this is a high-quality resort that we recommend to couples ages 35+. We stayed in a Passion suite in building 20 overlooking the beach. That was lovely and we enjoyed several mornings eating our breakfast on the balcony and several evenings eating our dinner on the balcony; all very relaxing, all very delicious, and all very naked. If you have never been to Desire before once you check in you are greeted with a glass of sparkling wine and a tour of the clean and well maintained resort, thanks to Anna. After a four-hour flight from Boston, it was good to be able to change our clothes in the spa and get some great tacos in the buffet. From that point it was leave your cares behind and enjoy a very relaxing vacation. The pool staff including Danny, Mikey, and Afrika were excellent. The butlers were all very hard working and friendly with special credit to Victor and Johnathan. Activities director Leo was kind enough to take us out on the 14-foot catamaran for an hour. The pool bar was the social place to be after enjoying lunch on our pool bed. All the bartenders really know how to rock a Tequila Sunrise. All of the theme nights were fun. For those planning on attending plan some unique costumes; you wont regret it. The lobby bar is open 24/7 and the food there is good. Some folks have commented that they were disappointed in the level of sexual activity around the pool or hot tub. If you believe that to be true then try having sex yourself, its pretty contagious. In comparison to other all-inclusives the quality of the food is very good. Variety may be limited but the service and taste make up for it. We did experience a few negatives. The volume of the music at the pool was often too loud. It made socialization difficult and some folks left the pool area. The swing bar at the beach is quiet and relaxing but the hours could be longer and there should be some food served there. Lastly, during the entire 10 days of our visit we were never approached to talk about becoming members. This is unfortunate as we would have seriously considered it. Thanks to all of Desire’s hard-working staff for making it a lovely vacation and we look forward to more in the future.…
Great poolside concierge from Teran, Dany and mike. Quick and responsive to our needs and setting up poolside lounge for us daily! Can’t imagine having a better team!!! Pool area kept extremely clean and lounge beds and chairs and covers were fresh each day.
As I mentioned, this is our second time in the hotel and it won’t be the last one, we’d glad to come back as soon as possible; and meet us with the staff, all of them are terrific, Pool concierge, the playmakers( Kevin, Monica), the servers in the restaurants, the guys at the front; specially Esteban and Ruth, who’s helped us with some request of the room, they are so many I can’t remind the name of everybody. See you next time !
We had a beyond amazing time!. Not only is it beautiful but the kindest people work here and the vibes are 10/10. We are thankful for how welcomed we felt and will definitely be coming back! All the people who work here deserve the world, check in with ana, elizabeth front, housekeeper aurora, angel bf, Ivan bartender, africa is the best! Thank you all!
Love Desire, even tho It does need a renovation the level of service from the staff is amazing, they Will do everthing to make sure you have all you need, speccial thank you for Africa, Carolina, grecia at spa, velvet, Elizabeth front,... Everybody, really!!!
stayed there in early september and was fabulous!!!the entertainment staff kevin,the wait staff africa,the reception team yesica,alfredo,the guy on the phone that helped me to set up my transportation back to the airport cristian very king and helpful....... keep doing what you do the best, hope to come back soon!!!!lloved it
now this place may not be for everyone. BUT if you are between the ages of 18 to 80, you may be missing out on a great experience. dont just take my word for it, read the reviews, not just ours. we have been visiting for over 3 years, been 7 times, and have 3 booked for 2023. we are 76 and 66 respectively, and never have had anyone turn up their noses at us. it is the least judgmental place we know. where else can you relax au natural or in any attire you desire. after a few days you get to know almost all of the 200 guests. this small resort caters to those looking to meet others with similar interests whatever they may be. we prefer the natural route but you see all kinds of dress and undress. everyone mingles at the pool, the bars, the jacquzi, and disco. you have your choice of several dining venues. the staff are all wonderful and cater to you needs, as do the butlers, waiters, bartenders. all you need do is ask. although no tipping is necessary, we go through several hundred bucks each time we visit. the staff work so hard and you are really remembered if you take the time to let them know how much one appreciates what they do for you. we have seen complaints about the older age of guests. nothing could be further from the truth. all we can say is this place is what YOU make it. we will visit again and again, rejuvenating each time, and always meeting those that become life long friends…
We spent ten fantastic days at Desire RM, proudly wearing our yellow, first-timers bracelets. At Desire, if you immerse yourselves in the atmosphere and the fun and games you will, quite literally, have the time of your lives. Desire would be nothing without the incredible staff that take guest engagement and service to another level. Almost everyone was amazing, but a few deserve a very special mention. They work so incredibly hard and just made our trip so memorable. These are... The incredible Africa at the pool who kept our glasses full ensured we remained hydrated with water and was never without a smile. At the pool, Freddy also deserves a special mention. Iker and Danni made sure we had our sunbeds and umbrellas every day, thanks guys. The playmakers are all amazing and work like troopers, but a special shout to Lizzi, who was so much fun. At the bars, Jorge, Angel and Carlos (best BLTs) were always on hand with a drink, and in quieter times, we also enjoyed chatting. Israel seemed to pop up everywhere but was always helpful and with a cheeky smile! Three final special mentions. Martha in the front office is a star. She dealt with our room request before we arrived, a problem with payment and then when a phone was left in the room after checkout, helped us to get it back, even following up with emails, with incredible professionalism. Thank you Martha. Euince is incredible, remembering our names on the first day, greeting us with a beautiful warm smile and ensuring we always have our reservations. Thank you. And last but not least, a very special mention for William "Antonio Banderas". The special coffees and "have a nice trip" desserts you made for us and our neighbouring table on our last nights set a very special chain of events in motion. You will have no idea what you started, but we are so very glad that you did :) ! Thank you so much, William. If you are thinking of visiting Desire RM, don't hesitate.…
The therapist are not trained. Maybe a 30 min you tube class. Waste of money. I have no issue paying for something that is worth the relaxing experience. I'm not sure if it's a new mgmt thing. Vacation was still great. There are great staff elsewhere. Just avoid the spa and it's overpriced noisy experience.
The service at artifice was beyond excellent Ceasars Maria Julio John jusif and Roger made dining wonderfull they took personal care of us and never disappointed would recomnd them every time,form the food with the chef was perfect to the staff tending to our every need thank you