Which popular attractions are close to Desire Riviera Maya Pearl Resort?

Nearby attractions include Unico Beach (0.5 miles), Off the Vine (0.5 miles), and Galeria Arte Zissimo arte contemporano (0.4 miles). See all nearby attractions.

What are some of the property amenities at Desire Riviera Maya Pearl Resort?

Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. See all property amenities.

Which room amenities are available at Desire Riviera Maya Pearl Resort?

Top room amenities include a minibar, air conditioning, and a flat screen TV. See all room amenities.

What food & drink options are available at Desire Riviera Maya Pearl Resort?

Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. Learn more.

Is parking available at Desire Riviera Maya Pearl Resort?

Yes, free parking is available to guests. Learn more.

What are some restaurants close to Desire Riviera Maya Pearl Resort?

Conveniently located restaurants include My Paradise Beach Club, RoMarley Beach House, and El Socio Naiz Taquerilla. See all nearby restaurants.

Are there opportunities to exercise at Desire Riviera Maya Pearl Resort?

Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Learn more.

Does Desire Riviera Maya Pearl Resort have an airport shuttle?

Yes, Desire Riviera Maya Pearl Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details. Learn more.

Are any cleaning services offered at Desire Riviera Maya Pearl Resort?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Which languages are spoken by the staff at Desire Riviera Maya Pearl Resort?

The staff speaks multiple languages, including English and Spanish. See all property amenities.

Does Desire Riviera Maya Pearl Resort have any great views?

Yes, guests often enjoy the ocean view available here. Learn more.

DESIRE RIVIERA MAYA PEARL RESORT - Updated 2021 Prices & Reviews (Mexico - Puerto Morelos)

MarkandMaria168 wrote a review Yesterday

Las Vegas, Nevada1 contribution

Wow

First visit and they blew us away. Service was truly 5 stars. We’ve stayed at some of the worlds best hotels and their service is not as good. Quality of food and drinks is excellent. We can’t wait for our next visit.

Review collected in partnership with this hotel

Date of stay: September 2021

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Mr J wrote a review Sep 27

1 contribution

Desire Pearl Mansion Event and Service

We recently stayed with friends in the Desire Pearl Mansion and enjoyed a perfect vacation! The rooms are extravagant and the housekeeping staff did an amazing job keeping the rooms and the building spotless. The meals prepared at the mansion restaurant were diverse and delicious. During our four night stay we enjoyed four diverse menus: Mexican, Asian, American and a Five Diamond menu. The bar service was incredible as they prepared us special drinks and accommodated our special drink requests. Fresh fruit and top shelf liquor was readily available and generously used. We experienced very special service from Michele, the mansion concierge. Michele went above and beyond by anticipating our needs, making creative recommendations and even remembering special celebrations in our little group. When a friend mentioned she had chipped a fingernail Michele took a picture of her nails, took it to the spa where they matched the color, and brought the polish back and applied it to the damaged nail. Who does that? She is a treasure and made our stay that much more special. Antonio and the management staff personally met with us and checked on us throughout our stay. I don't know how our experience could've been better and we plan to make the same trip next year. Thank you Desire Pearl staff!…

Date of stay: August 2021

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GQFROMDC wrote a review Sep 27

Baltimore, Maryland1 contribution

An OK time away

Nice small and quaint resort, with a lot of energy from their staff. The rooms were outdated, food was pretty good, the pool was amazing - no real beach. We enjoyed ourselves - not sure we would return without going with a group

Review collected in partnership with this hotel

Date of stay: September 2021

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KellyGirlDFW wrote a review Sep 26

Dallas, TX5 contributions5 helpful votes

Beautiful, Liberating and Fantastic!!!!

This was our 3rd trip to Desire Pearl since November 2020!!! Obviously we love it and have had nothing less than amazing service and experience. From the moment we arrived when Josias' greeted us with champagne, everything was nothing less than perfect! We stayed in a Master Suite, which I highly recommend the small upgrade charge if available! We can't rave enough about the staff in Aphrodite, where we had beautiful breakfast, lunch and dinner 3 of our nights! Chef Mike (Jesus Hernandez Guillen) (5 stars) went wayyyyy above and beyond to make us feel special! Excellent service from Carmen, Brian, and Ceci! All the restaraunts are truly wonderful, Suki is a must, don't forget to pack your pants guys!! Drinks were made to order and served quickly by our favorite bartenders Gustavo, Jairo, Mauricio, and Miguel! While there my husband got an ear ache, quickly assisted by Sophie, there was a Dr there in 30 minutes, RX and a consult, and 4 hours later, he felt fine! I can't begin to tell you how entertaining the Playmakers are... Candy has the highest energy of any human I've met, with magical performances from her playmates Uni, Cesar, Charlie, Kia and the newest addition Anna, all were beautiful and never without a smile, hug or kind word! Walking out to a beautiful pool and never having to worry about a chair or towel packs a punch, impeccable attention from Victor and Vincent! We met new friends, saw sexy and stimulating shows, danced, sang, drank and came home with .... wait for it... no tan lines!!! We've already booked our next trip for my husband's birthday in February! Won't you come join us? Greatest adult playground on the planet award goes to Desire Pearl, hands down! We can't wait to go back and have another tequila tasting with Miguel, go late because it's a guaranteed good night sleep after! Cheers to Pearl, we will see you in February... much love!!! Thank you, Mike and Kelly Sisneros…

Date of stay: September 2021

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Room Tip: Master Suite... so worth it!!!! 2 bathrooms so us girls have our own space!!

See more room tips

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Happycpl642 wrote a review Sep 25

Miami, Fl2 contributions26 helpful votes

Not what it once was

I normally don’t take the time to write reviews, however I would like for others to be fully aware. We have been to Desire RM 5 times and visited Desire Pearl in September of 2021 for the second time in 4 years. We had an amazing time at both resorts and tried to rent at RM, but could not find any availability. We then decided on Pearl. Needless to say, we were very disappointed with our most recent visit and how much has changed in 4 years. We arrived on a Sunday and were quickly checked in and given our Ocean View room. The following day, our Bellhop called our room and stated that he was calling to assist us in moving us to another room. I told him I did not know what he was taking about. He stated that we were given a Junior Suite and we had paid for a regular Ocean View. I informed him that we were not aware that we were upgraded to another room, as we were never told such a thing. He then said to meet him at the lobby so that we can speak to a manager. We then spoke to the manager who stated that they had given us a complimentary Junior Suite for the night so that we could experience the room. I informed her that had we been told that we were having a one day upgrade, we would not have unpacked and ironed our clothes, nor would e have accepted it for just one night. She then stated that we would have to pay for the upgrade if we were not willing to move to another room. I asked to speak to another manager, as I did not feel that we should suffer the consequences due to their mistake. She then said that she would contact us later. The following day, the Bellhop found us by the pool and asked if we would be able to be out of the room by 3:30pm, as they were expecting another guest. I told him I could not believe that we were being put through all of this while we were just trying to relax and enjoy our vacation. I also informed him that we were more than willing to move to another room if they would compensate us in any way, as it was their fault that they were inconveniencing us. He then stated for us to just keep the room as there would be no compensation for the mishap and actually admitted that they should have told us and it was a mistake on their part, something the manager never did (admit mistake, nor apologize). We finally tried to relax and enjoy our vacation after the back and forth. While meeting and speaking to other guests, it was interesting to find that they too had similar experiences in being asked to move to another room. Some benefitted by actually getting upgrades while others had a similar experience to ours. Another couple felt that this was being done purposely in hopes that people pay for upgrades (not sure if that’s the case). Second part of my review is that the service was no where near what it was 4 years ago, where we felt that the staff were treating the Premier guests much better than the regular guests. This resort has done a very good job of selling Premier memberships, thus creating a social/members only club environment. We definitely will not be returning to Pearl. We do recommend that you visit RM for a much better atmosphere and service (probably why there was no availability). It was disappointing to see the difference in 4 years and could not believe that the manager never apologized, never admitted that they had screwed up and actually had the Bellhop do their dirty work. Major shame because it was such a great place just 4 years ago.…

Date of stay: September 2021

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2 Helpful votes

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Response from Guest service Desire Pearl, Atención al huésped/Recepción at Desire Riviera Maya Pearl Resort

Responded 3 days ago

Dear Guest! Thank you for taking the time to share such a review of your stay through trip Advisor. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We are very concerned to find out that not all aspects of your visit met your expectations, I sincerely extend my most sincere apologies if your expectations were not met . all feedback from our valued guests is carefully reviewed to ensure excellence remains the standard of everything we offer. We would appreciate if you could get in contact with us at the following email address: guest.pearl@desireresorts.com We all are looking forward to hosting you back soon!! Best regards.

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Desire Riviera Maya Pearl Resort, Mexico - Puerto Morelos

Desire Riviera Maya Pearl Resort

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