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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,466 Reviews from our TripAdvisor Community

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Showing 5,836: English reviews
Minneapolis, Minnesota
Reviewed February 16, 2016

WOW what a great 8 days we just had at Now Sapphire! We have now traveled here 3 times and are already making plans for 11 days next year again. Where do I start ?? the resort is absolutely beautiful and taken care of so very well. We love the way it flows and you are really never to far...

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3Thank MinnesotaGreg
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your experience on Tripadvisor about your recent stay at Now Sapphire Riviera Cancun. Thank you for sharing your beautiful picture it’s always nice to know we have met your expectations the third visit with our quality of the food and our outstanding service. Antonio, Eduardo, Ely, Rosa, Alberto, Angel and Raul will be so...

Saint George, Canada
Reviewed February 16, 2016

Room was great loved how the maid came twice a day, the beach was always free of seaweed, the staff were so friendly, Hicu was super at the pool bar, Edwardo was our favorite at the buffet, the entertainment staff especially Pepe Omar and Dylan were awesome.I felt that there was a lack of participation on guests part but not...

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1Thank gerliz3565
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you for your valuable time and efforts in sharing your experience at Now Sapphire Riviera Cancun with the Tripadvisor...

Reviewed February 15, 2016

The rooms were nice and kept very clean.The food in the buffet was usually just warm. I got sick for a whole day and I believe it was from the shrimp at the hibachi grill because another guest also had diarrhea after eating the shrimp there. The beach was nice and the seaweed was cleaned daily. Overall a nice place,...

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Helpful?
2Thank Mark W
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We were very sorry to her you got sick during your stay. We are not sure if you had contacted...

New Berlin, Wisconsin
Reviewed February 15, 2016

Just got back from a 2 week vacation!!!! We had the best time at the NOW Sapphire. The place was very clean and staff were great and very attentive. The problem with the sea weed (which usually happens around Sep & Oct) that kept coming ashore was cleaned/raked up 2 times daily. It was easy to tell which resorts were...

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1Thank WereHappyTravelers
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Now Sapphire Riviera Cancun with us through Tripadvisor. We are pleased to hear that we exceed your expectations. Thanks for the kind words for the staff, great to know Gabriel recognized your special occasion when they learned of it. We will share your...

Reviewed February 15, 2016

The resort was beautiful, all of the food and drinks were very good. We stayed for six nights, and there were a good mix of events as well as a relaxed and enjoyable atmosphere. All of the staff was so friendly and accomodating! Thanks again!

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3Thank Tony D
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We thank you immensely for taking the time to share your experience on Tripadvisor and for your nice comments about our beautiful resort, food, drinks and the friendly staff. We are overjoyed to read that your visit to Now Sapphire Riviera cancun was a great time. We will keep on working hard to provide the best of all...

Iselin, New Jersey
Reviewed February 15, 2016

This is by far the best all inclusive resort we've ever stayed at! Everything was perfect! Rooms- Spacious & clean. Maid service was spot on with excellent turn down service each night. Sonia was great with restocking our mini bar each day! I suggest getting a "preferred member club" room. Amazing ocean view rooms and some many extra perks. Including...

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5Thank Mrsoleary928
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments about your stay with us, and especially about our staff. We are so happy to learn that you enjoyed the service provided by the staff. We will share your feedback with the entire staff, especially with Jaime,...

Wisconsin
Reviewed February 15, 2016

This is the most beautiful and relaxing resort I have been to. The entire staff was so friendly and helpful, such happy people. Our room was spacious and always so clean, loved the building we were in, close to the beach and to the main lobby. Every meal was better than the one before, excellent service and presentation was beautiful....

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3Thank 232Jan10
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is very gratifying for the Now Sapphire Riviera Cancun to read throughout your comments and realize that your stay with us was pleasant enough to spend your valuable time sharing the experience with others. Your positive comments about our friendly staff and service are greatly appreciated and will happily share with the rest of our Now Sapphire...

Ontario
Reviewed February 15, 2016

Amazing vacation from start to finish.Absolutely no surprises or disappointments. All staff were fantastic but our nighttime bartender Lemmy was outstanding to our group of ten. Book now you wont be disappointed.

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2Thank pushing55
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for sharing your review on Tripadvisor. It's our pleasure to know that we met your expectations with our service. We will share your feedback with the Operations Committee, especially with Lemuel. Thank you on behalf of him. We are looking forward of having the honor of being your hosts again. Warmest regards, Olivia Rodríguez...

Alton, New Hampshire, United States
Reviewed February 14, 2016

This was our second visit to the Now Sapphire. The first time was five years ago. This is still our favorite resort in the area, compared to the others we have stayed at but being a second go round I guess my review might be a bit more detailed as I have something to compare it to. My husband and...

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3Thank Joy F
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments with us through Tripadvisor. It’s been a pleasure to welcome you again for your second visit to our resort. We are very happy, that we could make your stay at our resort to a fantastic holiday experience...

Malaysia
Reviewed February 14, 2016

i was there from 3 Feb. to 8 Feb. room was excellent service on time, the room is big spacey , all the way exclusive service, i like the most that we have a choice of food and restaurant,, location was good, all facilities are excellent, the service of all restaurant are great wonderful Resort highly recommend it........

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3Thank Sharifah J
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for sharing your review on Tripadvisor about your stay at Now Sapphire Riviera Cancun. It's our pleasure to know that we met your expectations with the quality of the food, location, facilities and our outstanding service. It is the greatest compliment for us, when, after spending their vacation at Now Sapphire Riviera Cancun our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $237 - $523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Now Sapphire Riviera Cancun staff and other travelers.
988 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for closer to lobby area, it's a walk from buildings in the back.”
 of 5 bubbles KidPT27, yesterday | Read review
“Preferred Club all the way. Ocean view or Bust!”
 of 5 bubbles katiev125, yesterday | Read review
“Buildings 1-6 are closest to everything, main pool, restaurants etc.”
 of 5 bubbles wiens99, 3 days ago | Read review
“We had the furthest complex from everything(#9) and it was close to everything.”
 of 5 bubbles Grownass50couple, 5 days ago | Read review
“Get a block close to the hotel and dont bother paying for the preferred club its not needed”
 of 5 bubbles carlod851, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question