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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,466 Reviews from our TripAdvisor Community

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Showing 5,836: English reviews
Kennewick, Washington
Reviewed March 25, 2016

By far best resort I have stayed in, the service was above and beyond Victor and Alberto took care of my breakfast everyday, highly recommend both of them Only regret was that I didn't visit all their restaurants but Lemon Grass was so good I forgot about the others.

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Helpful?
1Thank Marko H
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We are very pleased to know you had a great vacation. We will share your feedback with the Operations Committee,...

Oromocto, Canada
Reviewed March 25, 2016

Read my previous reviews - we are a young family who aren't overly fussy. This is our 3rd time as a family to the Riviera, so we've learned what works and what doesn't with a family oriented resort. We want good food, clean facilities, and consistent service. Now Sapphire did not disappoint one bit. We had a fantastic time. Only...

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Helpful?
6Thank Simon J
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Receiving comments like the ones you made show us that we are in the right path to obtain...

Philadelphia, Pennsylvania
Reviewed March 25, 2016

Was a great time preferred club worth it. Staff helpful and friendly. Golf carts all over the palce helping people get to places if you want. Food was good, I would go to breakfast and get eggs made to order and come back to room. wife would call room service and bacon and toast. real clean palce bed was comfortable...

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Helpful?
Thank chris v
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your holidays in Cancun. We are so happy to learn that you enjoyed our resort; the food as well as the service provided...

Tulsa, Oklahoma
Reviewed March 25, 2016

The resort itself is very nice. Nicely laid out and very close to the ocean. We read about seaweed but they had workers out there before 7 raking all day and it was not bad at all! Not at all! Beautiful beach, super close to the rooms and the rest of the resort! Buildings 1-6 are closest to beach but...

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Helpful?
1Thank Kelly M
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We would like to thank you for your comments of Now Sapphire Riviera Cancun and for sharing your experience with others on Tripadvisor. The resort’s team wants to thank you for allowing us to be part of your holiday vacation. Your great feedback will be share with the entire staff, especially with Dani, Dylan, Luis, the rest of...

Cancun, Mexico
Reviewed March 24, 2016

We were at Now Sapphire for a friends getaway weekend. By far this was the most relaxing weekend we have had. We loved the property and the service. All employees we encountered were very attentive and caring. The room was perfect and super clean, restaurants have a large selection of food with a lot of choices for everyone. My favorite...

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Helpful?
Thank NuriaTW
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor following your stay with us. Thank you for sharing your beautiful picture. We were delighted to read that you have been overall impressed with the quality of our resort and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards...

Chicago, Illinois
Reviewed March 24, 2016

Beautiful resort with great amenities and service.The beach is beautiful and towns are close by. Just beware of the timeshare salesmen. They're RELENTLESS and the club is a total scam (see forums for more info). Also, there's only one outdoor restaurant, which is a big disappointment.

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Helpful?
1Thank carolynrechel
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience with us. We appreciate your comments about the amenities and service. We will Share your feedback with the Operations Committee as well as with the UVC staff. They read our guests feedback to improve the service in every possible way. Once again, thank you for sharing...

Reviewed March 24, 2016 via mobile

We used USA Transfers from the airport booked online. Good value and service. Corina on reception was very welcoming. We wanted an Ocean View room but this wasn't available with Expedia whom we booked with. Corina gave us a good deal on upgrading to an Ocean View room including Preferred Club. This room made our holiday and was well worth...

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Helpful?
1Thank PML55
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on tripadvisor following your stay with us. We were delighted to read that you have been overall impressed with the quality of our resort and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay...

Chesterton, Indiana
Reviewed March 24, 2016

This was our 7th time at Now Sapphire and we will be back again! Love the staff, they are so friendly and willing to do whatever is needed. The grounds are immaculate, the pools are gorgeous and the beach has beautiful, powder fine white sand. The food in the restaurants is always good quality and presentation and your glass is...

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Helpful?
Thank Astowers2016
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your experience with the TripAdvisor readers! It’s always nice to know we have met again your expectations with the quality of the food and the great service provided by our staff. We will address your feedback with the Operations Committee. We really appreciate your review and we are looking forward to your 8th visit...

Troy, Illinois
Reviewed March 24, 2016

This was our 11th time there and every time the service is awesome from top to bottom . Very clean resort and staff is always willing to help . We will be going back again next year or maybe even again this fall . TOP NOTCH ALL THE TIME AND CANT BEAT IT ANYWHERE ELSE.

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Helpful?
Thank Denny S
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post such a wonderful review of your 11th visit. We are very pleased to learn that you thoroughly enjoyed your recent stay with us. Also, many thanks for commending our service staff, who really do their very best to cater to...

Saint Louis, Missouri
Reviewed March 23, 2016

LOVE LOVE LOVE. Went for a friends' destination wedding, had the best time. Food is great, entertainment is great, layout of the resort is great, nightlife is amazing, just...awesome. my ONLY complaint was our room smelled slightly musty and they were not diligent when it came to replacing our pringles and m&ms daily xD (they said they would be). Service...

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Helpful?
Thank Wiggles_325
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your important on Tripadvisor. Knowing that you had a great stay...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $237 - $523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 Luxury Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Now Sapphire Riviera Cancun staff and other travelers.
988 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for closer to lobby area, it's a walk from buildings in the back.”
 of 5 bubbles KidPT27, yesterday | Read review
“Preferred Club all the way. Ocean view or Bust!”
 of 5 bubbles katiev125, yesterday | Read review
“Buildings 1-6 are closest to everything, main pool, restaurants etc.”
 of 5 bubbles wiens99, 3 days ago | Read review
“We had the furthest complex from everything(#9) and it was close to everything.”
 of 5 bubbles Grownass50couple, 5 days ago | Read review
“Get a block close to the hotel and dont bother paying for the preferred club its not needed”
 of 5 bubbles carlod851, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question