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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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5,470 Reviews from our TripAdvisor Community

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Showing 4,966: English reviews
Oklahoma City, Oklahoma
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

I'm not sure why all the bad reviews. It's a very nice place, and we had a ton of fun. Was everything perfect? Nope, but if you have to have absolute perfection in order to have a good time, and not feel that your entire life and vacation experience has been ruined, maybe you should stay home. I understand everyone's... More 

Helpful?
Thank jake4855
Rockville, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just got back from a 5 nights stay at this beautiful resort, had a great time! Here's my review in details: Pool--One of the best out of all the Caribbean Resorts we stayed at! It's not only huge, it also has water fountains & whirlpool. Unlike most of the pools that have swim-up bars which are overcrowded & dirty,... More 

Helpful?
2 Thank Casey0402
Jackson, Mississippi
1 review
5 of 5 stars Reviewed 2 days ago NEW

The resort was nice and had everything we needed! We never left the resort until it was time for us to leave. We were there 7 days. The food was great, live entertainment almost all day, friendly workers and clean room. We would definitely recommend!!

Review collected in partnership with this hotel

Helpful?
Thank 300kai
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for choosing the Now Sapphire Riviera Cancun for your vacations and for sharing your review on Tripadvisor. It makes us truly proud see our services being recognized and understand that we make part of the holidays preferences of our guests. Your words about our staff is the best compliments for us and we are really proud... More 

Milton Keynes UK
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a fabulous time at this hotel, the staff are absolutely brilliant and the service is faultless. We were a group of 8 including 4 teenagers, it could be a little tricky at times trying to get a table for 8 in the evenings - but hey - we just got 2 x tables of 4. Food was great,... More 

Helpful?
1 Thank mrsshearman
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your experience with us through TripAdvisor. It’s always nice to know we have met your expectations with the quality of the service and facilities. We will address your feedback with the Operations Committee. We really appreciate your review and we are looking forward to welcome you back in the near future. Best regards, Olivia... More 

Suffolk, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel from 6/ 8/16 until 20/8/16. Location, rooms and food all very good. Preferred Club - more of a business center, not relaxing and service quite poor. What made this holiday special were the staff - all were friendly and helpful and all seemed to genuinely enjoy their work. Have to give a special mention to Eduardo... More 

Helpful?
1 Thank sjdolphins15
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you very much for such a generous and for mentioning so many positive elements about our resort. We will... More 

East Setauket, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Everything about this place was wonderful, especially the staff. We will be back this December 2016. Room was spacious & clean. Food was great. Can't wait for Closer to the sun concert event at Now Saphire!

Review collected in partnership with this hotel

Helpful?
Thank pamelawaters1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post such a wonderful. We are very pleased to know that you will visit us again. Also, many thanks for commending our service and food. We certainly look forward to welcoming you very soon! Greetings from sunny Cancun! Olivia Rodríguez Social... More 

Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband, my best friend and her husband spent 5 nights at Now Sapphire in May 2016. It was fantastic. I did a lot of research on the internet before booking our all-inclusive vacation. We originally wanted an adult-only resort, but the price jumped up so much we decided to take a chance on an all-ages resort. We were not... More 

Helpful?
Thank KKM2000
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for your gracious comments about our service, facilities and particularly the staff service. We also wish to thank you for sharing your experience and impressions with others on Tripadvisor. We will share your feedback with the Operations Committee. Your comments with regards to... More 

Prince Albert, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a wonderful holiday. The staff was exceptional! Everyone was friendly and spent time with all the guests. The food was amazing. We enjoyed our two week vacation and never tired of the food. It was a wonderful holiday and we will definitely go back.

Review collected in partnership with this hotel

Helpful?
Thank erickson2016
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of our resort and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Your wonderful feedback will be shared with the Operations Committee. Thank you for sharing your experience with others, and we... More 

Shawano, Wisconsin
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The rooms were nice. The food was excellent. Sapphire employees were curtious, and very helpful. Dressed well and all were smiling. Sapphire beats other resorts having good employees who show they care about there job and there guests. The employees is what sold us in coming back on our next vacation.

Review collected in partnership with this hotel

Helpful?
Thank Bjohn2469
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We have no words to express our gratitude for taking the time for sharing great comments on Tripadvisor about your stay at Now Sapphire Riviera Cancun. We are so happy to hear that you had a great time at our resort. We will share your comments with the Operations Committee. We look forward to welcoming you back to... More 

Flemington, New Jersey
1 review
5 of 5 stars Reviewed 5 days ago NEW

I could not say enough about our stay. We stayed 5 days back in March 2016 for a wedding, and I have never been to a resort with a more helpful/FUN staff. From check in to room service to bartenders, this place was fantastic. Most specifically Juan and Miguel, Juan is a server at the pool and had a fresh... More 

Helpful?
Thank Allnight101
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is very gratifying for the Now Sapphire Riviera Cancun to read throughout your comments and realize that your stay with us was pleasant enough to spend your valuable time for sharing the experience on Tripadvisor. We look forward to welcoming you back to Now Sapphire Riviera Cancun very soon. Warmest regards, Olivia Rodríguez Social Media Coordinator Now... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $207 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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