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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,160 Reviews from our TripAdvisor Community

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Showing 5,569: English reviews
Ottawa, Canada
Reviewed yesterday NEW

Really enjoyed this resort. Great quality food and service. The staff is amazing. The only complain I have as will all these types of resort is the debacle about lounge chairs which people go out early to take them and stick a towel on them for hours on end. Which ends up that there is never enough chairs for everyone....

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Helpful?
Thank Lynn_StGermain
Seaside Park, New Jersey
Reviewed yesterday NEW

I have to give Now Sapphire a five star review primarily based on the service of the staff. The hotel has great amenities, is very clean and I can offer very little to complain about. Bed was super comfortable and rooms had plenty of space. All of the food was very good, but not surprisingly the Mexican restaurant was the...

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Thank Sarah G
Minooka, Illinois
Reviewed yesterday NEW

This was our second visit here and it was great! Last year we stayed in the preferred section and it was so much closer to everything! I would recommend upgrading for sure. I love the beach here, the workers work all day clearing the seaweed and it looks amazing. We've been to a few resorts in the area and this...

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Thank Nada B
Reviewed 2 days ago NEWvia mobile

We have been to the Now Amber twice and that is a newer, nicer resort with better service and no waits for the a la carte restaurants. If you go to the Sapphire in high season, do not expect to get a seat by the pool unless you reserve one at 7am (no, they do not remove your stuff after...

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1Thank Tracy R
Reviewed 2 days ago NEWvia mobile

Nice resort .Excellent and very friendly staff . Very accommodating . Food very good . Restaurants first class . Buffet very good as well . Drinks top shelf . Rooms very typical , maid service excellent . Beaches clean and constantly maintained. Guests made to feel at home . Highly recommend resort . Great kids pool and activities.

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2Thank Roger H
Reviewed 2 days ago NEW

We got married in Now Sapphire on Jan.12. 2017. I don’t even know where to start to appreciate what the staff did for us to make our stay beyond pleasant and romantic. It was full of surprises and care, which left us speechless. I would love to go into details and describe what exactly they did for us while we...

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2Thank Mantra S
Gatineau, Canada
Reviewed 2 days ago NEW

My wife and I had our wedding at the Now Sapphire on January 12. Throughout our stay the staff went out of their way to make us feel special. From changing the date of our wedding last minute to accommodate our guests that were delayed due to a winter storm, to pampering us with gifts and upgrades, to providing us...

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2Thank j0m084
Reynolds, Illinois
Reviewed 2 days ago NEW

This property is beautiful and the rooms are pretty. We had trouble keeping hot water in the shower though. The views of the ocean, even from the pool and restaurants was awesome. The staff in the buffet area were great. However, it took forever to get drinks at the bars and the Unlimited Vacation Club service was horrible.

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1Thank jennhamerlinck
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We are delighted to know that you enjoyed your stay at the Now Sapphire Riviera Cancun. Your comments and UVC staff will be shared with the Operations Committee. We hope to have the opportunity to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com

Lowell, Indiana
Reviewed 3 days ago NEW

Best experience I've ever had. I can't wait to go back! Food was amazing. Everything was perfect. The staff makes you feel like royalty. I would definitely recommend this resort it is truly amazing. I will definitely be returning.

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2Thank krodriguez5846
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you so much for your wonderful review about your stay at the Now Sapphire Riviera Cancun. We are delighted that you had such a nice time with us. Your comments will be shared with the Operations Committee. We hope to welcome you back for more special celebrations! Thank you again, Olivia Rodríguez Social Media Coordinator Now Sapphire...

Butler, Pennsylvania
Reviewed 3 days ago NEW

Great place. It was our first time out of the country. The Now Sapphire is definitely on top of my list. Just got back 4 days ago and are already planning our next trip back. The entire staff was wonderful, friendly and treated us like kings all day every day. The now entertainment staff was incredible and made us feel...

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2Thank bud19652017
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thanks very much for your nice words about your stay at the Now Sapphire Riviera Cancun. It is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that they had a very wonderful stay. We willshare your feedback with the Operations Committee, especially with Fermin, Jessica, Gio...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $254 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 Spa Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Now Sapphire Riviera Cancun staff and other travelers.
908 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Building 1 (and I think 2) are right next to the beach and near the pool.”
 of 5 bubbles sarahgB201UF, yesterday | Read review
“I loved building 1 from our last trip! GO PREFFERED!!”
 of 5 bubbles 119nadab, yesterday | Read review
“ocean view rooms are the best”
  • Beach
 of 5 bubbles mantras2017, 2 days ago | Read review
“Ocean view is great especially with sunrise”
 of 5 bubbles j0m084, 2 days ago | Read review
“Ocean view rooms are the way to go. And there is a bar right there by these units on the beach!”
 of 5 bubbles jennhamerlinck, 2 days ago | Read review
5 of 5
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