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Now Sapphire Riviera Cancun

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GreenLeadersSilver level
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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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5,301 Reviews from our TripAdvisor Community

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Showing 4,816: English reviews
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

This resort was nice. Family oriented. It was very very hot while we were there and other than our room and the Paramour French Restaurant there is no air conditioning. The pools are warm and the Caribbean Sea is beautiful but full of seaweed while we were there and that water was warm as well. I did notice the resort... More 

Helpful?
2 Thank Diane Y
London, England
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are from London and wanted to meet our son and family (wife and 5 year old twins) from San Francisco at an AI beach resort about half way. We chose Now Sapphire because it was not far from the airport, it looked lovely and was reputed to have a good kids club. We've just returned and I wanted to... More 

Helpful?
1 Thank GiaLondon_England
Long Island, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Awesome service!! Went there for a wedding which was beautiful. We enjoyed the swim up bar. The Poolside service was impeccable. Juan, who was catering to us from our first day to the day we departed was unbelievably attentive and friendly. He made our trip all the better with his hospitality! Thank you Juan!! The food at the buffet was... More 

Helpful?
Thank LiYiC99
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Thank you for your 5 Star rating and for all of your compliments regarding our resort and service... More 

Montguyon, France
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I would highly recommend this all inclusive resort, we had a fabulous time. I recommend the preferred club to get an upgraded room with jacuzzi bath on the balcony overlooking the sea, you also can get the bali beds around the pools and access to the Lounge and hydrotherapy at the spa each day. The staff and Entertainment team work... More 

Helpful?
Thank Lynn W
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. The resort’s staff is more than grateful for your wonderfully review. We are thrilled to read that your recent stay... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My experience at the Now Sapphire was good but nothing extraordinary. The staff was pleasant to talk to and very kind. The pool area was great and the in-pool bar was definitely a highlight. However, I think the resort lacked things to do. Since the resort is not in the heart of Cancun there isn't much to do off site... More 

Helpful?
Thank Emma F
NowSapphireRC, Social media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your holidays in Cancun. We would like to express our gratitude for sharing your important comments with the Tripadvisor community. Knowing that you... More 

Colchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Whilst the resort was lovely and we had a fantastic honeymoon, there were a few aspects of the trip that the resort could improve on. First of all we booked Ocean View Preferred Suite - which was definitely worth the extra money. A brilliant minibar restocked every day, housekeeping was fantastic, room was very clean, and the aircon was ice... More 

Helpful?
5 Thank Tommy0709
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. Please accept our sincere apologies for any inconvenience you experienced during your stay at our resort. Your remarks will be shared with the Operations Committee and the UVC supervisors. We very much appreciate your comments that help us to continue improving... More 

Eastbourne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel was fantastic. Friendly staff, great service, lots of activities provided, and very well kept! We had a lovely stay and would highly recommend the hotel to others. Favourite cocktail was the dirty monkey!

Review collected in partnership with this hotel

Helpful?
1 Thank oliviaf834
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun, we wish to thank you very much for taking the time to comment about your experience in your recent trip to Riviera Maya. We will share your feedback with the Operations Committee. We really hope to welcome you back soon! Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire... More 

Garland, Texas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Overall, the hotel is great place to stay with kids. I was there to enjoy and relax. This place is absolutely a place to relax. It is so quite when you are back to your room. We wanted to change the room to the ocean view one. However, we felt in love with the garden view. It is so peaceful... More 

Helpful?
Thank Kevin D
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thanks very much for your nice words, it is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that they had a very good stay. We will share your feedback with the Operations Committee. Have a great day and thank you once again for your feedback. We... More 

Fort Worth, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My son and DIL had their wedding here in October, 2015. The staff was amazing, the views were beautiful. We really enjoyed their restaurants, and bars. We had a group of 40 ranging in age from young children to 70, and there was something for everyone. Highly recommend!

Helpful?
1 Thank Jackie B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments about your recent stay with us, and especially about our resort facilities and service. We love that your found our staff awesome and that you enjoyed your son's wedding last October at our resort. We will share... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 3 days ago NEW

The service at the Now Sapphire was first-rate. The staff was not only accommodating but enthusiastic about serving us with anything we needed, at the pool, beach, restaurants or in the suite. The pool looked as beautiful as the pictures and was well maintained. The beach is gorgeous, again well maintained and there were plenty of chairs. I will say,... More 

Helpful?
Thank Dana Z
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor following your stay with us. We are glad to read that you have a good time at our resort. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. Our executive chef... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
Now Sapphire Riviera Cancun. A tropical landscape of evergreen trees, sugar white sand, and sparkling azure sea, Now Sapphire Riviera Cancun offers all the exclusive benefits of Unlimited-Luxury(R). This collection of amenities, led by unlimited gourmet food and premium beverages in five reservation-free, gourmet restaurants and seven stylish bars and lounges, pool and beach wait service, and 24-hour room and concierge service, comes without the wristband many resorts require. Guests will find 496 airy suites boasting such comforts as daily refreshed mini bar, plush robes and slippers, Jacuzzi for two, and private furnished balcony or terrace. Stepping outside means endless activities including Hobie cats, kayaking, windsurfing and nightly entertainment beginning with theme parties and movies on the beach. Plus, there's oversized swimming pools, a fitness center and - for an extra fee - deep sea fishing, scuba diving, snorkeling and golf. A 6,800 yard, par 72 dream course: that is Gran Coral Riviera Maya. From tee time, there's the Spa, offering indigenous treatments ranging from a full body massage to a soothing hydrotherapy. For even more magical moments, the resort has wedding, honeymoon and anniversary packages, where couples enjoy champagne breakfast in bed, special turndown, private beachfront dinner with rose petal path and candlelight, and more. Add in 15,000 square feet of meeting/conference space and the privileges of Preferred Club, including terrace soaking tubs and a 24-hour private concierge, and guests have the best of everything. It's all of this, and more. ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $228 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
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