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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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5,444 Reviews from our TripAdvisor Community

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Showing 4,942: English reviews
Richmond, VA, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I have traveled all over the world, but this was our 1st all-inclusive resort. It was 5-star! We will be coming back sometime in the spring of 2017 because we loved the resort and its outstanding staff. I actually think we might make this an annual visit...the food was wonderful and everyone was extreemly accomodating.

Review collected in partnership with this hotel

Helpful?
Thank William B
Reno
1 review
5 of 5 stars Reviewed yesterday NEW

Nicest place I've ever stayed.....so much better than the giant motels on the edge of the water. Now Sapphire has multiple smaller buildings spread out through the jungle forrest. The lobby, entry, and pool look like something out of a movie, all the buildings have grass roofs and water features throughout. All the restaurants have amazing food and the staff... More 

Review collected in partnership with this hotel

Helpful?
Thank ClintonFisher
Sarnia, Ontario
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We upgrade our room to a preferred club ocean front suite and I highly recommend this. The view was breathtaking. Food at the resort was great and the service was amazing. Resort was very clean and beautiful. This was our first all inclusive trip and staying at the Now Sapphire far exceeded our expectations.

Review collected in partnership with this hotel

Helpful?
2 Thank melissat784
Midland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place rocks!! Staff was wonderful and food was amazing! The place was kept up so well it was like nobody was there. The pools were kept clean and crystal clear the whole trip! I would recommend this place for anyone! Very kid friendly!!

Review collected in partnership with this hotel

Helpful?
Thank Jubei2669
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

It was perfect. The main pool was the best I've ever swam in. Staff was perfect. Weather was perfect. The room was gorgeous. The food was awesome. I can't see enough. We were blown away and can't wait to go back!

Review collected in partnership with this hotel

Helpful?
Thank 919jenn
Syracuse, New York
1 review
5 of 5 stars Reviewed yesterday NEW

We have no complaints! Your staff was amazing! Really, they made our first trip to Mexico so awesome!! I can't wait until we can come back! We would definitely pick your resort again! Everything was beautiful!

Review collected in partnership with this hotel

Helpful?
Thank Ashley P
Vancouver, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Now Sapphire was more charming to us than other larger resorts we have been to in the area. It was easy to get around without shuttles and had ample beach area and shade for all that wanted to forego the pool area. There were several good a la carte restaurants and the overall quality of the food was very good.... More 

Helpful?
1 Thank NormHaug
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for staying at Now Sapphire Riviera Cancun and for taking the time to write and share your review on Tripadvisor. We are so happy to hear that you enjoyed the specialty restaurants and the atmosphere. We will share your feedback with the Operations Committee. We really hope to welcome you back soon! Best regards,... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We travelled with my 4 year old son, 16 year old daughter and their auntie and grandparents. Amazing hotel made even better by the fantastic staff. They could not do enough for you. So friendly and genuinely interested in giving excellent service. Special mention goes to Juan - who waited on us at the pool. Also Dylan, Jezza and Miguel... More 

Helpful?
1 Thank rutland_sally
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for sharing your experiences and beautiful pictures with us through Tripadvisor. We are glad to hear that you and your family enjoyed our resort. We will be sure to pass on your kind words to our staff. Dylan, Jezer, Miguel and Alberto will be so happy to read your fabulous comments about their work. We very... More 

Clayton, New Jersey
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were at the Now Sapphire from 7/14/16-7/17/16 for a family wedding! We had a great time!! Rooms were very spacious!! Kids loved having room service available 24/7. Our children were 9 and 16. So many activities during the day. We did upgrade to the Preferred Club and glad we did. Definitely worth it. The Adult Only pool was very... More 

Helpful?
Thank cmaloney70
NowSapphireRC, Social Media Coordinatort at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We are all pleased and honored with comments like yours. We really wish to thank you for that and for taking the time to share your experience on Tripadvisor. We are so happy to read you enjoyed your family’s wedding event. It is very gratifying for the Now Sapphire Riviera Cancun to know that we could meet your... More 

Southend-on-Sea, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here in July after booking last minute. We needed a relaxing holiday where we felt "spoilt" and that's exactly what we got! The hotel is lovely and the service we encountered there was great, especially by the pool- special mention to Carmen who was brilliant and made sure I had endless supplies of mimosas without having to move... More 

Helpful?
1 Thank EmAndDanC
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your feedback with us about your most recent stay in our resort. We agree that we have a beautiful resort and we have a special obligation to provide a level of service to match its beauty. We will share your wonderful comments with the entire staff, especially with Carmen. She will be so happy... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $209 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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