We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Now Sapphire Riviera Cancun

Certificate of Excellence
GreenLeadersSilver level
Book on TripAdvisor
in partnership with
Trusted partner. We work with Jetsetter to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Now Sapphire Riviera Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

5,323 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 4,837: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Amazing hotel with something for everyone the all inclusive is the best I have ever received and the food is of the highest quality and presentation. The good points No bookings for restaurants Friendly staff Very helpful Concierges preffered lounge Host of activities for all tastes Fantastic entertainment The most amazing 12 hr a day kids club !! Beautiful sandy... More 

Helpful?
Thank Paul G
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our second trip to Now Sapphire, and we will return again and again. Beautiful resort with pools of water surrounding the restaurants and bars, great service and very good food. I arrived early, long before my check-in. I started to feel pooly after a few hours. Omar came to my rescue. He was very kind, and immediately took... More 

Review collected in partnership with this hotel

Helpful?
Thank Lovemydog1225
Lubbock, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Our stay was amazing, everyone was very friendly and eager to serve us. The food was delicious and they cater to all ethnicities. Entertainment every night, music at all times in the evenings, drinks were delicious. I especially liked the COCO Café for my coffee an pasties. There is really no need to go shop anywhere else outside of the... More 

Helpful?
Thank 52loretta
Southampton, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

There is not much to say about excellence. We have never been treated better on any vacation as we were with your staff. The food was second to none, had a blast with the bartenders at the swing bar, overall A+

Review collected in partnership with this hotel

Helpful?
Thank dougr801
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here in July. Beautiful stay in the Cabana you can rent and loved the heat. The renting of the Cabanas on the beach were a life saver tp actually enjoying the trip. I personally wouldn't recommend Now Sapphire in the future or wouldn't go back. We upgraded to Preferred so we could escape from family. But deffiantly wasn't worth... More 

Helpful?
Thank kelsB29
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Your review and comments are very much appreciated by the entire staff to which we share it with. We are... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The room was very pretty and clean. The resort was absolutely gorgeous and everyone raved about the food. My husband and I got married there and had 32 people to accommodate to. They all loved it and have said they will come back and have told others to come. The service was the best and everyone was so sweet!

Helpful?
2 Thank lauraannwink1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We really appreciate that you took the time to post your feedback and were delighted to hear that you enjoyed your stay in our Now Sapphire Riviera Cancun and really appreciated the services provided by our staff. We are so glad to hear that you had a great wedding event at our resort and your guests loved their... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We arrived home Sunday after an amazing week at Now Sapphire Resort. Our family of 4 has stayed at all-inclusive resorts all over the Caribbean. I generally research the resorts online via trip advisor and thought I should probably add my input for others as well. Over all, we were very happy with the resort. We all had a great... More 

Helpful?
2 Thank Jill C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviear Cancun, we wish to express our deep gratitude to you for making an exception and for taking the time to share your experience with others on Tripadvisor. At Now Sapphire Riviera Cancun we all try our best in order to provide our guests with a perfect service and we are proud we... More 

West Fargo, North Dakota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I have been to several all inclusive resorts - none of them compare to Now Sapphire for price/food/drinks/amenities/service/activities. No wrist bands, no towel cards! The beach is beautiful, the choices of food and restaurants is great but if you don't feel like leaving your room to eat - they have 24 hr room service. The resort is... More 

Helpful?
2 Thank caitcam13
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We have no words to express our gratitude for taking the time for sharing so lovely comments in regards to your stay at Now Sapphire Riviera Cancun. Our commitment grows every time we read throughout notes such like yours, and we are delighted to count yourself as another guest in Now Sapphire Riviera Cancun. We will share your... More 

Indialantic, Florida
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our first visit to an all inclusive. The buffet seemed to be a popular place to get meals but it was always over crowded and no AC. Too hot to be comfortable and the food choices were not the best. Bluewater Grill had the best fish taco's at lunch time. Lemon Grass breakfasts top notch, as well as... More 

Helpful?
Thank jjvfla
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun Our executive chef will be so happy to read that you enjoyed the fish tacos! We are very proud of... More 

Bloomington, Illinois
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 days ago NEW

Resort is amazing. The grounds are beautiful! Staff was the best part! We researched so many resorts for our trip and we were told to try Now. The rooms were very clean, we had a Junior Suite with a Tropical View and it was fine. The Shower was hard to get in and out of for me and my 10... More 

Helpful?
Thank medic5050
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We appreciate your comments regarding all the services and areas of our resort, same that they will be... More 

Questions? Get answers from hotel staff and past guests. Ask a question

4,467 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (4238)
Viewed
Pool/Beach Area (1196)
Viewed
Hotel & Grounds (732)
Viewed
Business Center/Function Rooms (18)
Viewed
View from Room (141)
Viewed
Dining (362)
Viewed
Room/Suite (304)
Viewed
Family/Play Areas (43)
Viewed
Bathroom (45)
Viewed
0:48
Videos (3)
Viewed
Other (1394)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (200)
Viewed
Amenities (18)
Viewed
Beach (12)
Viewed
Deluxe Junior Suite Tropical View (29)
Viewed
Pool (37)
Viewed
Preferred Club Junior Suite Ocean Front (19)
Viewed
Dining (41)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (29)
Viewed
Hotel & Grounds (8)
Viewed
Pool/Beach Area (4)
Viewed
Room/Suite (4)
Viewed
Dining (4)
Viewed
View from Room (1)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
3.9 mi away
Now Jade Riviera Cancun Resort & Spa
0.5 mi away
Dreams Riviera Cancun Resort & Spa
1.2 mi away
Secrets Silversands Riviera Cancun
Show Prices
Show Prices
Show Prices
0.3 mi away
Excellence Riviera Cancun
Excellence Riviera Cancun
#3 of 26 in Puerto Morelos
4.5 of 5 stars 9,911 reviews
4.2 mi away
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun
#1 of 26 in Puerto Morelos
5.0 of 5 stars 547 reviews
9.3 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 stars 10,191 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
Now Sapphire Riviera Cancun. A tropical landscape of evergreen trees, sugar white sand, and sparkling azure sea, Now Sapphire Riviera Cancun offers all the exclusive benefits of Unlimited-Luxury(R). This collection of amenities, led by unlimited gourmet food and premium beverages in five reservation-free, gourmet restaurants and seven stylish bars and lounges, pool and beach wait service, and 24-hour room and concierge service, comes without the wristband many resorts require. Guests will find 496 airy suites boasting such comforts as daily refreshed mini bar, plush robes and slippers, Jacuzzi for two, and private furnished balcony or terrace. Stepping outside means endless activities including Hobie cats, kayaking, windsurfing and nightly entertainment beginning with theme parties and movies on the beach. Plus, there's oversized swimming pools, a fitness center and - for an extra fee - deep sea fishing, scuba diving, snorkeling and golf. A 6,800 yard, par 72 dream course: that is Gran Coral Riviera Maya. From tee time, there's the Spa, offering indigenous treatments ranging from a full body massage to a soothing hydrotherapy. For even more magical moments, the resort has wedding, honeymoon and anniversary packages, where couples enjoy champagne breakfast in bed, special turndown, private beachfront dinner with rose petal path and candlelight, and more. Add in 15,000 square feet of meeting/conference space and the privileges of Preferred Club, including terrace soaking tubs and a 24-hour private concierge, and guests have the best of everything. It's all of this, and more. ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $223 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Despegar.com, Hotels.com, Booking.com, Hotwire, Expedia, Cancelon, Cheap Tickets and Jetsetter so you can book your Now Sapphire Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay