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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,330 Reviews from our TripAdvisor Community

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Green Bay, Wisconsin
Reviewed yesterday NEW

From the moment we arrived at this resort, we were treated with great respect and kindness. The staff, which included the employees at the restaurants, was helpful and pleasant. Anything that we needed or had a question about was taken care of immediately! Special thanks to Lucerito (Lucy) who waited on us daily at the pool and at the Lounge...

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Helpful?
Thank jenn4paul
Reviewed 2 days ago NEWvia mobile

Just got back from the Now Sapphire resort in Cancun for a friend's wedding. Food, staff, and accommodations were out of this world. This trip was also doubling as our vacation for the year, so we opted to upgrade to the Oceanview sweet. While a bit pricey, we were not disappointed. It was phenomenal watching the sunrise while soaking in...

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Helpful?
1Thank Al K
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. We are glad to read you had a fantastic time at our resort. We will share your feedback with the Operations Committee. We really hope to welcome you back soon. With kind regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera...

zanesville,oh
Reviewed 2 days ago NEW

We stayed at the Now Sapphire for our honeymoon and couldn't have been more pleased,from the service, the food and beautiful beach. Our room was a preferred tropical and absolutely gorgeous! we were located in building 3 and had an ocean view right outside our front door! i would like to give a special shout out to Jesus,Jonathon and Brian...

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Helpful?
Thank goldin
NowSapphireRC, Social media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you so much for sharing your review on Tripadvisor. We are delighted that you had such a wonderful time and amazing honeymoon at Now Sapphire Riviera Cancun. We will share your feedback with the Operations committee. Jesus, Jonathan and Brian will be delighted to read that you your comments about their work. We look forward to welcoming...

Reviewed 2 days ago NEWvia mobile

This was our second stay at a 'Now' hotel and our first stay in Mexico. The grounds are beautifully kept, plenty of food options, the cooking stations were the best food and all the fish dishes I ate were perfectly cooked. I would have liked a few more options at the barefoot grill but appreciate that it is aimed at...

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Helpful?
Thank Sally C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. We appreciate you taking the time to give us some valuable feedback via Tripadvisor. We will share your fantastic comments with...

Bloomington, Illinois
Reviewed 4 days ago NEW

We had a wonderful time at Now Sapphire. The staff was very helpful and friendly. The rooms were beautiful, clean and well furnished. We enjoyed the use of the pool as well as the clean beach. Would definitely come here again!

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Helpful?
Thank zelnio
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing our Now Sapphire Riviera Cancun resort and for your recent vacation. We are happy to hear that you enjoyed your stay and that you appreciated our services. We appreciate you have shared your experience with others, and we look forward to welcoming you back to Now Sapphire Riviera Cancun very soon! With kind regards,...

Reviewed 4 days ago NEWvia mobile

wow,wow,wow,what a truly amazing hotel,service wonderful.,although i dont like to call it service ,rather assistance from friends.lucero(lucy),pool and coco bar,miguel,pedro in paramour excellent ,so was the food on same level as dorchester ,claridges or any top london restaurant or hotel.kids club(explorers)lovely staff,worked so hard,like sending your child to school ,but more fun,kids loved it.Rolando our rep informative and super efficient...

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Helpful?
1Thank loopylou70
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is with pride and gratitude that we received your review through Triadvisor. Feebacl, such as yours, are a delight to share with our staff. Your comments are very much appreciated, which will share them with the Operations Committee. Lucy, Miguel, Pedro and Rolando will be glad to read your great comments. We look forward to welcoming you...

Medicine Hat, Canada
Reviewed 4 days ago NEW

Next week, I will be arriving for my 6th stay at the Now Sapphire. I return because it has all the key aspects of a fantastic resort: an extremely friendly & hard-working staff, a long stretch of clean beach with lots of palapas, & small buildings set amongst lush, beautiful grounds. I love that the resort runs parallel to the...

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Helpful?
Thank sunhar2017
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your upcoming vacation to Now Sapphire Riviera Cancun very soon. We are so happy to welcome you back soon and we really hope you have a great time at our resort. We will do our best to make you feel comfortable. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com

Oxford, United Kingdom
Reviewed 4 days ago NEW

I hesitate to give EXCELLENT on a few grounds. When we arrived we were given top priority as "preferred guests", this was not the case when leaving. It felt like they just wanted to get rid of us and we were in the way. It was unfortunate because we were flying Virgin Atlantic at 20:35 that evening and had to...

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Helpful?
1Thank Mercator2153
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We are thankful for your recognition and feedback on our customer service. It is always good to hear that our staff was reliable and helpful. Your constructive feedback, both positive and on areas for improvement, is very helpful to us and we will review the highlighted areas with our team to improve them in every possible way. Any...

New Hampshire
Reviewed 5 days ago NEW

Stayed here in January 2017 with three other couples. The resort is beautifully maintained, the staff is super friendly and helpful and the food was great. We stayed in a beautiful oceanfront room in the Preferred Club level. Magdalena did an excellent job cleaning and stocking our room. Cesar at the Reef pool bar was a phenomenal bartender - quick...

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Helpful?
Thank CJP7810
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dea Guest, Thank you for your wonderful review about your stay at the Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the food, suites, drinks, beach and the staff service. We will share your feedback with the Operations Committee, especially with Cesar, Magdalena, Alberto and Sergio. Thank you on behalf of them. We look forward...

Reviewed 5 days ago NEWvia mobile

The property is beautiful and the service outstanding. The food is really good too. They have entertainment and activities for all ages. We really liked the Cibu restaurant and the Bluewater Grill restaurant which was great for lunch. Carlos and Eloy are fantastic and very professional waiters. If you want, you can practice your Spanish with them.

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Helpful?
Thank Ronald R
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dera Guest, We really appreciate that you took the time to post your feedback on Tripadvisor. We are delighted to hear that you enjoyed the food, activities, restaurants and the staff service. Carlos and Eloy will be so happy to read your great comments about their service. We look forward to welcoming you back soon! Kind regards, Olivia Rodríguez Social...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $251 - $629 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Now Sapphire Riviera Cancun staff and other travelers.
960 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“building 3 tropical preferred best location,close to sand bar and preferred pool”
 of 5 bubbles goldin, 2 days ago | Read review
“All of the rooms are in small villas, surrounded by beautiful, lush grounds.”
 of 5 bubbles sunhar2017, 4 days ago | Read review
“Ocean front Preferred rooms with a king bed, there are two queen bed rooms adjacent, these are often occupied by families with children.”
 of 5 bubbles Mercator2153, 4 days ago | Read review
“We had a tropical garden view room, and I have no complaints.”
 of 5 bubbles kaylar519, 5 days ago | Read review
“The junior suites are great! We were on the bottom floor - very quiet. Could not hear people above us.”
 of 5 bubbles L2260SXstephaniem, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question