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Now Sapphire Riviera Cancun

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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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$248
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Free cancellation until 12/20/20
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$204
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Free cancellation until 12/22/20
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$315
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Traveler (9523)
Pool & Beach (2593)
Room & Suite (919)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 38 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Now Sapphire Riviera Cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens, and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff. It's all wristband-free! At Now Sapphire, these amenities include Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada, and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities, and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Strollers
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Minibar
Cable / satellite TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Flatscreen TV
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
Spanish
10,475Reviews2,093Q+A100Room tips
Traveler rating
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Popular mentions
Gerardo Alejand... G wrote a review Yesterday
7 contributions
This experience was incredible!! We were a party of 8 adults and 3 children. There were fun for all. The service was perfect!! The food delicious!! The covid cautions in place made us feel safe always.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
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Kynderick wrote a review Oct 23
1 contribution1 helpful vote
Visited for my friends surprise 30th birthday. We had an amazing time! From the moment we arrived to the moment we left, the staff took very good care of us. I would recommend the preferred club to everyone. I would like to visit post Covid as I wanted to visit the night club and see the resort in full swing. A few staff members who made the trip great: Basilio Omar Abagail Eduardo Mosies Javier Caesar Yuron Alberto Ricardo Luigi Naomi Gabriel Julio Carley Ivan Alfredo Very family friendly but they made it enjoyable for guest without kids.
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Date of stay: October 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded 2 days ago
Dear Guest, Thank you for your visit and for sharing your review on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are glad to hear that you had an amazing time at our resort. It is great to read that you enjoyed the service. Basilio, Omar, Abagail, Eduardo, Mosies, Javier, Caesar, Yuron, Alberto, Ricardo, Luigi, Naomi, Gabriel, Julio, Carley, Ivan, and Alfredo will be so glad to read that they contributed to making your stay more enjoyable. We really hope to host you again very soon. Warmest regards, Oliva Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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Jacqueline R wrote a review Oct 23
3 contributions2 helpful votes
The hotel is beautiful-as are many resorts. The food is good-as are many resorts. The beaches are eh-but that’s just where the hotel is-the cloudy water is not their fault at all.........it’s the staff that set this place apart!! From the second you check in til the second you check out, you feel like family! The entertainment crew-Luigi, Carly, ALL OF THEM, are amazing! Katherine and Jessie at the kids club were fantastic and my son barely wanted to spend time with us and kept asking to go back every day! Cesar at the pool bar is a gem as is Eloy in the restaurant! The woman who runs the coco cafe is the sweetest and had my cappuccino ready and perfect every time before I even ordered it! I can not say enough good things about the crew there!! Please, go check it out and also, tip them well-They deserve it and I know you will understand why when you are there!!
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Date of stay: October 2020Trip type: Traveled with family
2 Helpful votes
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded 2 days ago
Dear Guest, Thank you very much for sharing your great pictures and review on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are so pleased to hear that you enjoyed the food and staff service. Your wonderful feedback will be shared with the Operations Committee, especially with Luigi, Carly, Katherine, Jessie, Cesar, Eloy, and the ladies at the Coco Café. We hope to welcome you and your family back in the near future. With kind regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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marissa u wrote a review Oct 21
1 contribution
everyone was very friendly, helpful, kind, caring, Julio and Luigi were a lot of help and very nice. room service was really well, all the games were a lot of fun and the whole trip made it seem like home. i would love to go again!
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Date of stay: September 2020Trip type: Traveled with family
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded 3 days ago
Dear Guest, Thank you for sharing your review on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are so happy to hear that you enjoyed your stay, service, activities, and room service. We will share your feedback with the Operations Committee, especially with Julio, and Luigi. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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Chris M wrote a review Oct 20
2 contributions1 helpful vote
Our trip here was amazing!! Staff was friendly and fun! From Veronica and the mimosas for breakfast to Luigi, Julio,Omar, Naomi and the entire entertainment staff and Ceasar and Jose and the bar staff I have nothing but fabulous memories from this resort! We came to just relax and lay by the pool but found ourselves taking part in many activities as well! (Zumba, volleyball, bike ride, bingo, crazy games,shows) I look forward to bringing my husband and kids on my next trip!! I feel they go above and beyond the necessary covid measures as well.
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Date of stay: October 2020Trip type: Traveled with friends
1 Helpful vote
Helpful
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded 3 days ago
Dear Guest, Thank you for your wonderful review and great picture on Tripadvisor. We are pleased to hear that you enjoyed your stay at the Now Sapphire Riviera Cancun resort and that you appreciated our services. We will share your feedback with the Operations Committee. Luigi, Julio, Omar Naomi, Cesar, and Jose will be so happy to hear that they contributed to making your stay more enjoyable. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
Read more
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PRICE RANGE
$170 - $400 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
now sapphire riviera cancun hotel puerto morelos, paradisus puerto morelos, paradisus hotel puerto morelos, paradisus riviera maya, paradisus riviera cancun hotel, paradisus riviera cancun resort, paradisus cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
488
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Frequently Asked Questions about Now Sapphire Riviera Cancun
Which popular attractions are close to Now Sapphire Riviera Cancun?
Nearby attractions include Croco Cun Zoo (1.4 miles), National Reef Park of Puerto Morelos (2.4 miles), and Unico Beach (1.6 miles).
What are some of the property amenities at Now Sapphire Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Now Sapphire Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Now Sapphire Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Now Sapphire Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Now Sapphire Riviera Cancun?
Conveniently located restaurants include Lola y Moya, Mangata, and Cafe Layla.
Are there opportunities to exercise at Now Sapphire Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Now Sapphire Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Now Sapphire Riviera Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Now Sapphire Riviera Cancun have any great views?
Yes, guests often enjoy the ocean view available here.
Is Now Sapphire Riviera Cancun accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.