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Margaritaville Island Reserve Riviera Cancun

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Carretera Cancun - Tulum, 5 Bahia Petempich Km. 27, Puerto Morelos 77580 Mexico
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#3 of 46 hotels in Puerto Morelos
Location
4.7
Cleanliness
4.9
Service
4.9
Value
4.7
Travelers' Choice
This is the perfect setting for those who want to escape the everyday with a tropical change in latitude. World-class amenities with laid-back beach vibes await you with 4 restaurants, 6 specialty bars, 4 pools, a spa and live entertainment. Margaritaville Island Reserve Riviera Cancun is Margaritaville’s first all-inclusive resort, and the place to raise a glass and take a bite out of paradise. Set in Puerto Morelos, 350 feet from Playa Punta Caracol, Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive offers accommodations with a restaurant, free private parking, an outdoor swimming pool and a fitness center. Among the various facilities are a bar, a garden, as well as a private beach area. The accommodations features a 24-hour front desk, room service and currency exchange for guests. Guests at the resort can enjoy a continental breakfast. Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive offers a terrace. The nearest airport is Cancun International, 9.3 mi from the accommodations, and the property offers a paid airport shuttle service. We speak your language!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Indoor play area for children
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Water sport equipment rentals
Windsurfing
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Walking tours
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Open-air bath
Pedicure
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
702Reviews102Q+A100Room tips
Traveler rating
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Bama2021 wrote a review Today
Holmdel, New Jersey4 contributions4 helpful votes
Enjoyed five great fun filled days at Margaritaville! The hotel features 150 well appointed rooms that have very nice terraces and all rooms are well appointed and extremely clean and comfortable. The multiple pools with all their own bars are very enjoyable and there is plenty of room in both the shade and sun. The beach is a few steps from your room and features a jetty that allows you to bypass the seaweed that may get churned up with the tides and allows you to dive right in to the warm ocean water. The food is excellent both at the buffet for breakfast and the two a last carts restaurants. We particularly enjoyed the lobster lasagna and grilled fresh fish options. What really makes the place great and makes you want to come back is the outstanding staff! From the minute you arrive you feel special and nothing is too much to ask. The bartenders, waiters, housekkeeping concierge and front desk staff always greet you with a smile and are always there to accomadate your needs. Special shout out to old friends Oskar and Aaron from the leadership team! You truly know the meaning of hospitality! Come for the place come back for the people!!!
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kris W wrote a review Dec 5
Great Staff and place to stay. Everyone was very friendly and accommodating. Dolce, Rodrigido and Joel were amazing. Not a dancer but Dolce is an amazing teacher and helped me out. Food was very good and drinks were amazing and plentyfull
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Margaritaville Island Reserve Riviera Cancun
Responded 3 days ago
Dear Kris W, Thank you so much for choosing Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. We feel very honored to receive your compliments and thank you for sharing your wonderful review on TripAdvisor. It is our goal for each guest to have a memorable experience at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive, so it is a delight to know that you will be returning once again. Fins up!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sophie K wrote a review Dec 1
1 contribution
We had our wedding here this year. There was a lot of pros but unfortunately some cons which is why we have put 3 stars. Firstly I will start with the good parts… we spent a lot of money on our wedding package over 30 thousand dollars (this didn’t include our own holiday just as a couple which would of been 9 thousand dollars) this does mean you are the only wedding there which was great. However the room upgrade on offer wasn’t a very great room with no views so the option they gave us cost over 1500 dollars. The events that were included in our package were very well organised and were fantastic and unforgettable. However there were items missing such as cold scented towels, wedding programs, souvenir sombreros, all which were stated were included in our wedding package. Also included in our package was a couples massage which we had to argue for as we kept being told this meant buy one get one free. There was a general feel of consistently being asked to pay extra for things that we felt were already included. The massage was sorted in the end. On our final evening I had booked a table for us all to sit together at frank and Lola’s and unfortunately they decided to sit us all apart and would only change this around after an hour of arguing, needless to say this did spoil our last evening. Two of our guests also won massages playing games and were then forced to pay at th end of the holiday which of course left them feeling very distressed after paying so much money to stay at the hotel for over 10 days. We have contacted the wedding planning team and karisma but unfortunately haven’t heard anything back so unfortunately whilst the wedding was fantastic and we loved the events, other things really let the hotel down and we would not return which seems a real shame.
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Unless you pay a lot of tips it’s hard to get drinks
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Margaritaville Island Reserve Riviera Cancun
Responded 3 days ago
Dear Sophie K Thank you for taking the time to share your experiences with the Trip advisor community. We have taken note of all comments, concerns, and suggestions mentioned within your review. We are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed. Your situation is already under review and we know you are in contact with our corresponding departments. We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico. Fins up!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aliza W wrote a review Nov 2022
Margaritaville provided me and my friends with a fun, relaxing, and enjoyable girls trip. Our butler Erika took care of all of our needs from reservations for dinner and cabanas to room needs and regularly ensured that we were enjoying our stay. The entertainment team of Fernanda, Angie, and Dulce made the trip a blast, whether with morning stretching and midday water aerobics, getting us to dance with Brazilian dancers, or just being fun and friendly. Additionally, the serving staff and bartenders were all wonderful and accommodating. My only complaint is that I wish there were more restaurant options. Rita's Taco House was a great lunch option and we usually ate dinner at Frank and Lola's as it had the best menu options. We would have loved to mix it up a bit more but weren't impressed with Latino or the Beach House (for dinner, it was good for breakfast).
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Margaritaville Island Reserve Riviera Cancun
Responded 1 week ago
Dear Aliza W, Thank you for selecting Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive as hosts for your most recent visit to Mexico and the Riviera Maya. We work hard in creating a truly memorable experience for each and every guest, so it brings me great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience. It was a pleasure hosting you and we certainly hope Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive becomes your resort of choice during future travels. Fins up!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anita D wrote a review Nov 2022
1 contribution
LOVED the resort and the staff. Angie and recreational staff was amazing. Kept us entertained and were very sweet. Manuel and the bartenders kept our drinks filled. I had an great celebrating my BFF 50th!
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Margaritaville Island Reserve Riviera Cancun
Responded 1 week ago
Dear Q517BDanitad, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera! Fins up and Happy birthday!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Candy J wrote a review Nov 2022
Staff was amazing, very friendly and always with a big smile. Dulce, Rodrigo, Elbert, Idania, Isias, Angel, Luis and everyone else were great! Dulce made us a souvenir bracelet on our departure day. They all made our trip ten times better.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Margaritaville Island Reserve Riviera Cancun
Responded 1 week ago
Dear 624andyj, Thank you for your wonderful review of your experiences at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive Fins up!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cathy C wrote a review Nov 2022
1 helpful vote
We enjoyed DuLcee Morales and Angela with all of their entertainment including cornhole, water volleyball and guacamole class. The staff were all great, helpful, and entertaining. I would definitely visit again.
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Margaritaville Island Reserve Riviera Cancun
Responded 1 week ago
Dear Cathy C, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera! Fins up!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
krystalh wrote a review Nov 2022
Seymour, IN44 contributions52 helpful votes
+1
We had visited this resort about 10 years ago when it was Azul Beach, it was great then, but better now! There was an issue at check-in with our room, but a quick solution was offered that was just perfect! Our butler Ericka was awesome! She made some things happen that were just amazing!! She even checked on us on her day off...WOW! The service was some of the best we've had in the 17 years we've been vacationing in the Riveria Maya. We were so relaxed and had such a great time, we're looking to go back in a few months!! Here are some of the All-Stars that provided mentionable service: Carlos - Waiter @ Frank & Lola's (by far the BEST RESTAURANT) Roxana - Hostess @ Frank & Lola's (There was a big mistake with some room service and my food allergy. We had to go to dinner that night because of it. Roxana took it upon herself to get the manager involved and get everything resolved. They made a note on our room to let all of the food staff know about my allergy. THAT'S SERVICE!) Reuben, Carlos, Sebastian and ALL the servers at Rita's Taco House. It's amazing how well they work together to make that place run so smoothly and efficiently. And what about the chefs making the tacos!! WOWZA, this place was delicious! Diana- Hostess @ Rita's (This young lady was always working, chipping in: bussing tables, serving drinks, seating guests, taking orders. She was awesome and always made sure she was busy.) Alvarez - omelet chef @ The Beach House (He took care to make me a special omelet each time to alleviate the worry of my food allergy. Plus they were delicious omelets!) Domingo - The pottery/art guy....YES, I'm mentioning the pottery guy! He was so fun and interesting and we had a blast (even as adults) one afternoon painting. Edson - The photo guy from Caribe Photo. He was a great photographer, very professional and super friendly. When we return, I plan on setting up a session to have family pictures. He was so patient in answering all my questions about this and assisting me to make sure I have the info to get that taken care of in the future. Overall, one of the better trips we've ever had! AND THE BEST NEWS....they have Dos Equis Ambar on TAP!!! My fav.....the Margaritas are pretty delicious too! We will be back Margaritaville IRRC....FINS UP!
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Date of stay: November 2022
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Margaritaville Island Reserve Riviera Cancun
Responded 1 week ago
Dear Krystalh, Thank you for your wonderful review of your experiences at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive . Fins up!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natalie N wrote a review Nov 2022
2 contributions
I highly recommend this resort if you are looking for a relaxing vacation with amazing service! My boyfriend and I went to Margaritaville for a one week vacation and we were so happy with our stay. First off the staff was amazing. All the waiters, bartenders, activity staff and more were so friendly. It was clear they went out of their way to make you feel welcome and ensured we had what we needed to enjoy our stay. Our concierge Luis was so kind and personable, he made sure to continuously check-in with us throughout our stay. Our favourite waiters Miguel and Emilio gave us exceptional service and made sure to keep us laughing and smiling. The activity staff, Fernanda, Dulce & Angie, were amazing at making sure we were having fun and kept us involved in the games. The resort was exceptionally clean, including our room. We were very impressed by our cleaning staff, Medel. We had the paradise suit and it was extremely spacious. The bathroom was quite large and you could tell it had been recently renovated as it appeared quite new. The bed and the pillows were very comfortable. There were 2 A/C units in our suite and they worked very well and were quiet. The beach was beautiful and spanned the resort. We did have some seaweed that washed up on the beach for a few nights thanks to a recent hurricane. Fortunately the resort staff were diligent in cleaning it. The resort itself is smaller - I believe only 190 rooms at the resort so it never felt crowded. There were never lineups to get drinks at the bar or difficulty finding a free beach chair by the pool or beach. We enjoyed the feel of the smaller resort because it gave you a chance to be familiar with the staff and fellow patrons. The resort demographic is definitely a 40|+ crowd looking to unwind and relax. Most of the people we met there were very friendly and fun to have a drink with. If you are a young person looking to party, I would recommend a different resort. My boyfriend and I are in our late 20s and there were a few other couples close to our age, so there was a nice mix of people. There were not very many children at the resort. The drinks were exceptional. The food was great, especially Rita's Taco House. You are not going to find 5 star gourmet food, but it was still delicious. I did not have one bad meal. Plus, the 24/7 room service was a great bonus. Overall, I highly recommend a trip to Margaritaville as you will not be disappointed!
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Date of stay: November 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Margaritaville Island Reserve Riviera Cancun
Responded 1 week ago
Dear Natalie N, Thank you for your wonderful review of your experiences at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive Fins up!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Appy1982 wrote a review Nov 2022
Apperley Bridge, United Kingdom14 contributions22 helpful votes
+1
Firstly I’d like to say that the staff make the resort. Without the staff this would be a very different review. We came as a family of 5 from the UK for 14days. Our kids are 14,12 and 9. Unfortunately we visited at half term (UK) and there weren’t any kids at the resort. The amazing entertainment team, Fernanda, Ange and Dolce really helped out with our youngest to keep him entertained. Thank you guys we’d have been lost without you. The resort is very small and there isn’t a great deal to do. Unfortunately you can’t really walk down the beach as there’s building work at neighbouring hotels. There’s 2 main restaurants on an eve and the menus don’t change! The menus are v limited with not many choices. For me, the main focus of improvement needs to be variety of food! Down the road at the Azul they have much more extensive menus. The staff, bless them did their best to help and the chef did make us a different dish not on the menu one night. The rooms and general cleanliness is great. This has to be the cleanest hotel we’ve stayed at which is testament to the great cleaning staff who work very hard. As Ruby members we stayed in connecting rooms. Unfortunately most of the Ruby connecting are at the back of the grounds and away from any views. The spa was a little run down tbh, there were lots of missing tiles in the steam room and it felt very basic for the very high price. The massages though were very nice We’d like to thank Louis M for all his hard work and entertainment, what a lovely young man. Edward is still learning his card tricks! Louis is an absolute asset to the hotel. And special thanks to Roberto our butler and not forgetting the epic Heribierto in the Beach House and Rita’s taco House. What a lovely man. Thank you Chen Chel!
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Best for short trips
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Margaritaville Island Reserve Riviera Cancun
Responded 1 week ago
Dear Appy1982, Thank you for your wonderful review of your experiences at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive Fins up!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$417 - $647 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
148
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MARGARITAVILLE ISLAND RESERVE RIVIERA CANCUN - Updated 2022 Prices & Hotel Reviews (Riviera Maya, Mexico - Puerto Morelos)

Frequently Asked Questions about Margaritaville Island Reserve Riviera Cancun
Which popular attractions are close to Margaritaville Island Reserve Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (4.2 miles), The library (2.8 miles), and Piston Pueblo (3.7 miles).
What are some of the property amenities at Margaritaville Island Reserve Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Margaritaville Island Reserve Riviera Cancun?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Margaritaville Island Reserve Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Margaritaville Island Reserve Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Margaritaville Island Reserve Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Margaritaville Island Reserve Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Margaritaville Island Reserve Riviera Cancun have airport transportation?
Yes, Margaritaville Island Reserve Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Margaritaville Island Reserve Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Margaritaville Island Reserve Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Margaritaville Island Reserve Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.