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Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
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5,402 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Riviera Cancun Resort & Spa
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Showing 4,630: English reviews
Reviewed January 27, 2015 via mobile

Me and my now fiance stayed here for 2 weeks in nov 2014. We flew from dublin to england, and from england straight to mexico. 11 hours in total but completely worth it when you arrive there. Upon arrival you are greeted with champagne and a smile. Your luggage gets taken up to your room straight away. The food is...

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Helpful?
3Thank David M
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear David M, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. We appreciate that you choose our hotel to propose to your girlfriend and we are beyond happy to know that our staff was able to assist you...

St.Andrews,MB.
Reviewed January 27, 2015

Just got back from a 9 day stay at the Dreams. We were there to attend a wedding. It cost more than we would typically spend but it was well worth it. The facility, staff, food was awesome, free internet and long distance, service, 24 hr. Free room service. Everything was 5 Star and worth the money.

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3Thank italian048
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear italian048, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and...

Birmingham
Reviewed January 26, 2015

Wow, what can I say, this place is beautiful. We were here on our honeymoon and the hotel were amazing enough to upgrade our room to a front facing overlooking the pool and sea, it was just stunning. Hot tub on the balcony, petals on the bed when we arrived. Mini bar re-stocked daily, even with pringles!! The hotel is...

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Helpful?
4Thank BarmyBrummie1986
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear BarmyBrummie1986, Greetings from this beautiful paradise! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and...

Godfrey, Illinois
Reviewed January 26, 2015

Just returned from Dreams Riviera and had a fabulous time. The resort was beautioful, service excellent and food was superb. Took our 2 granddaughters and our room was wonderful with a premium ocean view. Karla Ortiz was very helpful. I have been to many many resorts and this is my favorite. Highly recommend.

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Helpful?
4Thank Margaret F
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Margaret F, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Thank you so much...

Philadelphia, Pennsylvania
Reviewed January 26, 2015

Me and my wife are here at Dreams right now as I write this and it is day 2, everything started off like a nightmare we paid for the preferred club up grade that was called the ocean view preferred king delux with jacuzzi on balcony and here is how things are going. 1. We were brought to our first...

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10Thank Bryan N
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Bryan N, Greetings from this beautiful paradise! Thank you so much for sharing your comments and impression with the TA community and with us, we truly appreciate the time you took to write your concerns. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since...

Missouri
Reviewed January 25, 2015

Just spent 6 days at Dreams and was pleased with the entire resort. Especially happy with the service that we received at breakfast at the World Cafe every morning by Martin. He took care of our every need and even personalized our meals with balloon animals for my great-grand kids!!

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4Thank Wanda U
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Wanda U, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be confident that Martin...

cincinnati
Reviewed January 24, 2015

Checking in-We came here to Dreams Cancun Resort on a business trip and really enjoyed it. This is the first time we ever tried all inclusive. It was about an hour ride from Cancun airport to the resort. When we checked in it was quick. In the lobby they greeted us with a cucumber-lemonade drink. I know it’s a body...

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Helpful?
4Thank cmhunter911
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear cmhunter911, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks. However, for the very well detail description you have provided we believe your review belongs to another Dreams property. Nevertheless, we are pleased to hear that you had an incredible time and that even that this was...

Reviewed January 24, 2015

My husband & I just got back from our vacation spent at dreams riveria Maya. This review our opinion only & I realize you can't please everyone. I spent MANY hrs reseaching previous reviews of resorts in Rivera. We have been to Rivera MANY times but this is the 1st time at dreams. If u have never been before u...

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7Thank knights6547
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Knights6547, Greetings from this beautiful paradise! Thank you so much for sharing your comments and impression with the TA community and with us, we truly appreciate the time you took to write your concerns. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they...

Georgina, Canada
Reviewed January 23, 2015

This was our first visit to this line of resort "Dreams" , stayed from Jan13-20 2015, family of four with a 5 and 8year old. I did allot of researching before settling on this as our next family vacation destination. Last time we were in Mexico (just the two of us) was on our honeymoon 10 years ago and we...

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5Thank Rudie2015
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Rudie2015, Greetings from this beautiful paradise! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be confident that Martin would...

Macon
Reviewed January 23, 2015

The resort is very nice, also the rooms over looking the pool with the hot tub on the balcony were nicer than a lot of other all inclusive resorts, the food was the best of any all inclusive resorts we have been to . Also a better selection of american beers, but the beach is below average and if not...

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Helpful?
3Thank Craig S
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Craig S, Greetings from this beautiful paradise! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We really appreciate your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 

Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $271 - $694 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Reservation Options:
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Dreams Riviera Cancun Resort & Spa staff and other travelers.
599 questions
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Rockville, Maryland
10 months ago

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Questions? Get answers from Dreams Riviera Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Splash pool rooms are AMAZING!!”
 of 5 bubbles kate230584, 2 days ago | Read review
“Quieter rooms are on the outside of the hotel, not facing the resort.”
 of 5 bubbles bearsnet2017, 2 days ago | Read review
“2120 has a plunge pool and was fairly quite”
 of 5 bubbles andyahawkes, 3 days ago | Read review
“The resort has two wings. Building 1 gives you morning sun building 2 gives you evening sun. If you are facing the main court yard.”
 of 5 bubbles brownfielderic, 4 days ago | Read review
“Choose a Preferred Club room to be close to the pools and the beach”
 of 5 bubbles 87debber, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question