Dreams Riviera Cancun Resort & Spa
Carretera Federal 307, Puerto Morelos 77580 Mexico
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Pool & Beach (2321)
Room & Suite (1664)
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About
#7 of 46 hotels in Puerto Morelos
Location
4.4
Cleanliness
4.7
Service
4.5
Value
4.3
Travelers' Choice
GreenLeaders Silver level
We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
Spanish
Location
36Car recommended
Grade: 36 out of 100
208Restaurantswithin 5 miles
36Attractionswithin 5 miles
Carretera Federal 307, Puerto Morelos 77580 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $10/day
11422Reviews1672Q+A100Room tips
Reviews
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Most Recent
Very beautiful resort. Loved the pool. The beach was full of seaweed but none the less we loved it. Staff was very nice and helpful. Would definitely go back, maybe next time without our toddler.
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Date of stay: April 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I want to come back had a blast. Next time I will come back with more family and friends. I love everyone and everything about CANCUN. I was wanted to go there when I was younger and I finally did.
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Date of stay: April 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
So much fun with all of the servers and entertainment staff!!! Ricardo and Javier were always refilling our drinks every trip by our seats. Mirasol, Ross, Juan and Ernesto always kept us laughing and included in all the games plus took the time to get to know our group of 6. We had a blast with all of these workers and will definitely be back! Freddy is a rockstar!!! I’ve never seen a more hard worker than this guy, always making sure we have what we need and our chairs are ready to go! That man never stops!! Great crew of workers!!!
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a wonderful stay at Dreams Riviera as part of a destination wedding for a family member. The staff did a great job for the wedding logistics. The resort was clean and well maintained and the staff members were very hospitable. Various daily activities and evening entertainment options were enjoyable. If you don't like hard beds, this may be an issue for you. Food quality varied from mediocre to very good depending on the restaurant. Unfortunately, our party agreed that the food at World Cafe was the least favorite and of mediocre quality. All in all, a good experience!
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The service was excellent in every aspect. There were 3 individuals who took care of us especially well. We were a big group of 56 attending a wedding. Alberto, Victor, and Freddie were so helpful in allowing our groups to stay together near the pool area and the service for beverage and food from Victor was excellent. Can't say enough good things about these individuals.
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Excellent service and environment.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed for one week back in April. The resort is clean, well kept, and the staff is phenomenal. Fernando at the spa and Salvador on the entertainment team went above and beyond with everything; every day we saw them they greeted us by name and were always friendly and smiling. The food was typical of the Dreams resorts: tasty and accessible. Lots of free activities and entertainment to keep all ages having fun. The spa was a bit pricey but the hydrotherapy was a great experience prior to the massage. The ok: this resort is very wedding focused and at times you may be moved around from the beach and pool to accommodate ceremonies. This usually happens mid-late afternoon so be prepared. The bad: on our second day at the resort, we experienced construction noise in the suite above from 7 am-11 pm. It wasn't until we complained twice that the resort offered to move us. If construction is ongoing, ideally the resort shouldn't book the suite below. The rooms we stayed at also did not have much space to store your clothes. No dresser and a couple of shelves in the closet resulted in my husband and I using the couch and chairs to keep our clothes. Also, the French restaurant is one restaurant that could be skipped (and this sentiment was shared by other groups we met). Overall our time at the resort was great, but we'd probably go to another resort the next time we vacation in Mexico!…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Get a spot by the pool early! As this resort is wedding-heavy, large groups reserve chairs by the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our first visit to Dreams Riviera Cancun Resort & Spa was in March 2020 and El Patio restaurant really impressed us with its beautiful ambiance and quality food, especially the tongue tacos! Fast forward to May 2023 and we made our way back to the resort for our family vacation. We were eager to go back to El Patio since we missed it for over 2 years. Everything was excellent just like the first time, but there was something extra special this time around…our waiter Esequiel. Esequiel was friendly, attentive and informative about all menu items. He praised the chefs for their careful preparation of all the food and we especially enjoyed hearing all of the ingredients that make up their delicious mole. Esequiel treated us like family and he provided excellent service that really made the overall experience unforgettable. We will miss him and hope that others get to experience the magic that we did during our multiple visits at El Patio.…
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great experience at Dreams Riviera Cancun. Beautiful and comfortable rooms with all necessary equipment. The resort and the beach are very clean. Good quality of restaurants with friendly staff. We had also had a treatment at the Spa, a pure moment of relaxation! Our concierge took really good care of us by asking everyday if we had any special requests. We will come back next year for sure.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jaime Yañéz, Otro at Dreams Riviera Cancun Resort & Spa
Responded 6 days ago
Dear Guest, We are so glad that your stay with us was memorable, that you enjoyed our beautiful facilities, that you enjoyed the food and the beach, and that our incredible team helped make it all possible. We look forward to welcoming you back in the near future. Best regards, e-concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service is really top notch! Food is not too good. The staff are super attentive and very friendly and fun. Lots of activities all through day and night on property age appropriate. The private pools and outside patio tubs are old, could use some updating. Beds are comfy and staff come 2x a day to offer snacks, water, towels, anything you need. There are multiple weddings daily but they are fun to watch. Lots of loud music at night from the receptions but we weren't too bothered. Beach was murky and not really blue, maybe the sargussum made it here. No one was swimming in it. Pools are very nice and lots of them. It's farther from the airport than I imagined. It's not in the hotel zone, so you can't easily go anywhere else, nothing close by at all.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: I found this deal through Delta and it cake with airfare so was a good deal. I've not been to an...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jaime Yañéz, Otro at Dreams Riviera Cancun Resort & Spa
Responded 1 week ago
Dear Guest, We appreciate the nice comments regarding your recent stay with us. I would like to tell you that all the comments and perspectives of our dear guests are taken into consideration in order to continue improving day by day and exceed the expectations of all our guests, we hope to have the pleasure of welcoming you again in the near future. Sincerely, e-concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great resort! Friendly staff from the moment we arrived! BIG shout out to 'Spicy Gil', he was Amazing, best employee ever!!. He's excellent with the entertainment, bingo, volleyball, zumba etc. He's very nice and 'spiced' up every event!! Will definitely recommend this resort.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jaime Yañéz, Otro at Dreams Riviera Cancun Resort & Spa
Responded 1 week ago
Dear Guest, We appreciate very much the nice comments about your recent stay with us, but especially the nice recommendation you give to the Tripadvisor community by recommending our beautiful property. We look forward to having the pleasure of welcoming you back in the near future. Best Regards, e-concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$270 - $452 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams riviera cancun resort and spa, dreams riviera cancun hotel puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
486
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Claim Your ListingDREAMS RIVIERA CANCUN RESORT & SPA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Riviera Maya, Mexico - Puerto Morelos)
Frequently Asked Questions about Dreams Riviera Cancun Resort & Spa
Which popular attractions are close to Dreams Riviera Cancun Resort & Spa?
Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (1.9 miles), and Unico Beach (1.2 miles).
What are some of the property amenities at Dreams Riviera Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Riviera Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Riviera Cancun Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Riviera Cancun Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Dreams Riviera Cancun Resort & Spa?
Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant.
Are there opportunities to exercise at Dreams Riviera Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Dreams Riviera Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Riviera Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Dreams Riviera Cancun Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Dreams Riviera Cancun Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.