Stayed here from the 9th-16th, staff was wonderful overall, very attentive! Would like to thank specifically ricardo, misael, victor, clever, enrique, ediberto, moises, and many others at the restaurants who’s names I didn’t get. The food was really the only disappointing thing, but I was told it was because of covid they had to cut back. Still found amazing food there, you just had to search it out. (Recommend the seaside grill and oceania restaurant) Good job cleaning the beaches, cleaning everything really. Tons of entertainment and activity options. I’ll be back for sure!
I cant find the words to explain the way me and wife felt as we celebrated our honeymoon at the Dreams Riviera Cancun Resort & spa. The resort looked amazing the staff treated us like royalty. Upon our arrival check in was quick, we were upgraded to the most beautiful suite we have ever stayed in. We had a blast!!!!
Ist off they are really serious about covid..Everything was constantly cleaned and sanitizied. I dont like how all the bars closed at 5 or 6 on the beach because of covid..but they tried to make it enjoyable as possible. Eduardo in perfered was rude and inconsiderate, no empathy. He also was trying to charge me a deposit when 6 other couples we know were not charged, he insisted I pay when I asked for his manager because he was not trying to help. My phone got wet and was not keeping a charge and he insisted that i download the app to use for room key, i told him if im not w my husband and my phone is dead I have to constantly asked to be let in..to much like honework when Im on vacation..finally apoke w a manger who didnt charge me a deposit, and gave me a pbysical key..overall food was good and servicw was too..Eduardo need trainibg on interacting w guest and solving problems..because of him and hia service I probably won't return.…
Covid pandemic cancelled a cruise...needed a getaway place. Found this gem of a property. Have stayed at other Dreams properties, but this one was great! Food was varied and good at all the different restaurants and temp checks and hand sanitizer was always at the check-in/hostess stand. Had a plunge pool room with garden view...would do this again Sundry store was a little pricey, though. Pool was great - ocean was raked daily for seaweed and lifeguards were present always. A wonderful and relaxing vacation....
This was our second Dreams trip, first was to Tulum. Riveria is better than Tulum, the pools are better! Staff is exceptional and all are hardworking and friendly. COVID: I was scared about COVID but the staff all wear masks and sanitize like crazy! Not all guests wear masks but it’s ok because we are outside. FOOD Food is good, not great. But it is enough and it’s an all inclusive! If you want better food, don’t go all inclusive. I never went hungry and they do a great job. Love the coffee shop. Only need a reservation for hibachi which was fun! El Patio is my fave and the French restaurant. Daniel made it a great meal with those French martinis! Men, pack a pair of pants so you can get into the French restaurant which is adult only. PREFERRED CLUB I think it’s worth it. You get a free cabana (reserve when you arrive), a special lounge with snacks at all times and premium liquor. You also get spa credits, go! Spa was great. ROOMS Rooms are great, however walls are thin. But so is every other hotel! KIDS CLUB My kids are 7 and 9 and they didn’t care for it. There are fun activities for them to do there. ENTERTAINMENT The light up dance show was amazing! The team is really great in engaging people to join games and such. Victor is great! They all are! I liked the outdoor movies for the kids. BeACH They work so hard to remove seaweed. It looked great. I would encourage you to tip the staff during these hard times. No it isn’t required but it is much appreciated.The resort was at 30% capacity.…
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