Dreams Riviera Cancun Resort & Spa
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Calle 55 Supermanzana 11, Manzana 4 Lote 1-01, Puerto Morelos 77580 Mexico
36 people are viewing this hotel
$545
Free cancellation until 06/02/22
$545
Free cancellation until 06/02/22
$546
$273
Free cancellation until 06/03/22
Priceline$545
Travelocity$545
FindHotel$546
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
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Pool & Beach (2288)
Room & Suite (1624)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dreams Riviera Cancun Resort & Spa
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 46 in Puerto Morelos
Location
4.4
Cleanliness
4.7
Service
4.5
Value
4.3
GreenLeaders Silver level
We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Modern
Languages Spoken
Spanish
Location
Full view
Contact
Calle 55 Supermanzana 11, Manzana 4 Lote 1-01, Puerto Morelos 77580 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $10/day
10808Reviews1610Q+A100Room tips
Reviews
Traveler rating
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Most Recent
The place is beautiful, the staff were amazing but the food was not.good at all and the portions were very small. That is the only thing this place needs to work on. I was there.for a wedding was nice
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded yesterday
Dear guest, Thank you so much for choosing our resort to spend your beach vacations at our Resort, we are very grateful to read your comments. Nothing makes us happier than knowing the services surpassed our expectations. Also, we want to apologize if the food was not to your liking, we are certified with "Food check" and "Distintivo H" national and international certifications that value our food and beverages as top quality. We will share your comments with our Operations Committee. We truly hope to have the chance to host you again on your next vacation to add more amazing moments to your travel experiences. Kind regards Julio Leos Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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The resort was beautiful and very clean. Everyone was friendly, hospitable and helpful. Food was great. The extra activities offered around the pool like Spanish lessons and Zumba were fun. I would definitely go to this resort again!
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded yesterday
Dear guest, Thank you for sharing your experience at Dreams Riviera Cancun Resort & Spa, we highly value your comments and it’s always nice to know we have met your expectations with the quality of the food and our outstanding service. We really appreciate your review and we are looking forward to your next visit. Best! Julio Leos Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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Great resort. Cleanliness 5 stars Food 5 stars Safety 5 stars Activities 5 stars Overall a great resort I would stay again and recommend to others. Solo traveled here for a wedding. Beautiful wedding setup as well!
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded yesterday
Dear guest, Thank you for your 5-star rating and comments regarding your stay at our hotel. All comments are shared with the Operations Committee to let them know the satisfaction of our distinguished guests, it is a pleasure for us to know that we exceeded your expectations. We hope to have you back very soon. Greetings! Julius Leos Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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Visited dreams for 2 weeks only to find at least 2 weddings everyday most guests staying here are for weddings not holidays which makes it feel like you in the wrong place etc,the staff are fantastic can not do enough for you as for the preferred club premium drinks that's a con as we own a bar back home and none off these drinks taste like premium drinks I asked for a baileys only to find they have 2 bottles 1 is a copy and 1 is real but you never get the real thing the flavoured vodkas taste awful so don't be fooled as for restaurants portifino is good but not excellent the service is good the Asian is my favourite but that's personal taste the beachside grill is good but limited menu for breakfast lunch and dinner and very slow service with staff there not understanding English much so meals constantly arrive wrong ,the French restaurant is very good and service excellent the oceana is OK but not my favourite food ok ,next the rooms are all lovely kept large but room service is not worth asking for as by the time it arrives its stone cold the cleaners are excellent but don't understand English or can read the don't not disturb sign as they kept knocking on your door if that don't get your response they call you on the phone not good if you have had a long flight here,next the beach which is in God's hands is a no go zone masses of seaweed landing on the beach day and night making the sea brown which stinks awful of rotting seaweed so no beach or sea activities if I had known this before I arrived I would have gone elsewhere, overall the hotel is great but the weddings just take over a real shame try other Caribbean islands before mexico .…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded yesterday
Dear guest, Thank you so much for your preference for our beautiful Resort. We are very sorry you experienced the seaweed season. Please, note that the seaweed depends on weather conditions, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them. At this moment 80% of the Caribbean is having this natural phenomenon. Also, we want to apologize if the liquor was not to your liking, we are certified with "Food check" and "Distintivo H" national and international certifications that value our food and beverages as top quality. We will share your comments with our Operations Committee. Kindes regards Julio Leos Social Media Coordinator
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This was really a resort catering to weddings not so much for an older couple. We enjoy good food and have had good results at other Dreams and Secrets but the food here was not great. It was just adequate. We thought our preferred ocean view room was very nice and kept very clean by an excellent housekeeping staff. The beaches were very nice although covered with seaweed which was constantly being cleaned up by the resort staff. The seaweed made swimming less pleasurable. Not the fault of the resort but more due to location.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded yesterday
Dear guest, Thank you for sharing your review on Tripadvisor about your recent stay at our resort. We are truly sorry that your experience did not meet your expectations and that some of our facilities and services have not been to your full satisfaction; please allow us to express our sincerest apologies for any inconvenience caused. We really hope to have the opportunity to welcome you back again to regain your confidence in our service. Kind regards Julio Leos Social Media Coordinator
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DRC has a lot of staff training issues and is terribly understaffed. Late check out will be charged even if there is room availability of $100 USD/room. DRC Property is nice and maintained well. Rooms: The tropical junior king is looking over a sargassum dumpster parking lot for buses and Ibis villa hotel (building B ). It's above their wedding and kitchen storage equipment which is always being cleaned and the noise level is through the roof (literally). Loads of sargassum. The lowest form of entertainment we have seen amongst all the dreams, secrets and now’s we have been to. Dreams Riviera Cancun has many cases of COVID-19 Omicron, they have had 7 weddings till now and no one has been checking for health concerns or wearing masks. World Cafe is the only one masked up but they are letting people in who are coughing and sneezing all over the buffet. There are people who actually are having trouble just inhaling. We pointed that out they said they will keep an eye on them but it was a wedding party. No one knew how to keep track of it. I know this for sure because the pharmacy here has run out of thermometers and Tylenol. I too fell victim to Ómicron at the Riviera Cancun resort after dodging it for 2.5 years.…
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Date of stay: May 2022
Helpful
+1
Just stayed at this hotel for 6 nights, the hotel itself is beautiful! Our room 2350 was a great location as well! We upgraded too VIP which was worth it to have access to the VIP lounge and bar. There was 3 weddings every night! Some were very loud!!! So we witnessed 18 weddings! There is not much to do at this hotel except swim! FOOD WAS TERRIBLE! I am not that picky, but I really thought it was well below average! Buffet was awful as well! Thank goodness they had fruit! Drinks were VERY WEAK I am not a drinker and 5 drinks didn’t even give me a buzz! Lol. The workers here work their butts off and I feel bad writing a bad review, but I am just stating facts! Do yourself a favor and pick a diff place to stay!!! Beds were hard as rocks too! We had a oceanfront pool view room. Not much privacy in the room either.…
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
Helpful
Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded yesterday
Dear guest, Thank you so much for your preference for Dreams Riviera Cancun Resort & Spa. Regarding water down drinks, we recommend our valued guests to bring or buy in our Coco Café our official tumblers to keep your favorite drink cold and to avoid alcohol evaporation, since we are located in the Caribbean temperatures may change the composition of the drinks. We will share your comments with our Operations Committee. Kind regards Julio Leos Social Media Coordinator
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We have just returned from a wonderful relaxing 11 nights in this beautiful hotel. Lovely pools and beach with plenty of sun beds, towels and fantastic weather. All the staff work extremely hard to keep the hotel and grounds clean and tidy. Restaurants are all good with an amazing choice of food, something for everyone, Italian, French, Asian etc. You would never go hungry here. You cannot book in advance but we never found this a problem. If there was no table available they give you a pager and you would just go for a drink while you wait. You are on holiday and this can be more relaxing as not rushing around to make a definite time. I understand though this may not be the case if travelling with young children. There is a great coffee shop, open 24 hours and the cookies around the hotel are the best we have tasted. We booked the preferred clubs rooms. The lounge was lovely and a nice place to meet for pre dinner drinks and lovely snacks throughout the day. Breakfast in the seaside grill was great and not so busy. There was also a preferred beach area and bar, but we liked to be by the pool. Thank you to lots of the lovely staff we met that made our holiday the most enjoyable. To name a few Ernesto for the help, laughs and banter around the pool, also Daniel and Christian who were always around to help. Vincent for the supply of drinks to the sun beds, Rafael for the White Sands at the swing bar, Octaviao at the preferred lounge bar, Edgar in Oceano, Karin in the entertainment team and many more. Don’t get me wrong everything here is not perfect, but then what is. A few things with rooms not consistent. What is really important though is that the hotel I think do realise this. They will try and resolve any issues that arise and listen to what you have to say. They will talk and communicate with you to try and make things right. How they manage problems and not to ignore them is most important. Thank you to Adolfo, who took the time to chat to us and looked after us extremely well, it wasn’t all necessary but truly appreciated, thank you.…
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Date of stay: May 2022
1 Helpful vote
Helpful
Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded 3 days ago
Dear guest, What a great and honest review about your stay at Dreams Riviera Cancun Resort & Spa! It is truly a motivation for us to read you had such a memorable stay and that you enjoyed our room service, restaurants, facilities, and services. We look forward to having another opportunity to welcome you back to your second home at Riviera Maya. Nuestra casa es su casa. Sincerely, 🇲🇽🇬🇧 Julio Leos Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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Perfect classy clean , nice people. Food was good , but not excellent. Drinks were good as well. It’d be nice if they had an on site dance club that was suited more to their clients instead of a teen club .
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded 3 days ago
Dear guest, Thank you for taking the time to share your experience of your stay at Dreams Riviera Cancun Resort & Spa. It is delightful to see you enjoyed your vacation and that our service exceeded your expectations. Rest assured we will pass your comments about the nightclub to our Operations Committee to follow up. Thank you for your preference and we look forward to welcoming you back soon. Sincerely Julio Leos Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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Nothing like it was before COVID. Breakfast buffet is now a joke - no eggs (except for omletes), bacon, sausage - very short staffed - each person is responsible for multiple stations so your food gets cold while waiting in line. Not enough pool lounge chairs - if you are gone from your chair for more than 30mins between 7 and 10:30am, they take all your stuff/towels and give the chairs to someone else. No condiments at the pool grill (ketchup, mustard, relish, salt & pepper, etc.) WHY????? Maid would remove all our bath towels each day and not replace all that she took, so we were constantly short one or two towels every day (we were a party of 4). this was our 4th and final time at this resort.
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Traveled
Helpful
PRICE RANGE
$283 - $482 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams riviera cancun resort and spa, dreams riviera cancun hotel puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
486
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Claim Your Listing Frequently Asked Questions about Dreams Riviera Cancun Resort & Spa
Which popular attractions are close to Dreams Riviera Cancun Resort & Spa?
Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (1.9 miles), and Unico Beach (1.2 miles).
What are some of the property amenities at Dreams Riviera Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Riviera Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Riviera Cancun Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Riviera Cancun Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Dreams Riviera Cancun Resort & Spa?
Conveniently located restaurants include Mem AL Mare, Cafe Layla, and Boquinete Seafood & Grill.
Are there opportunities to exercise at Dreams Riviera Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Dreams Riviera Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Riviera Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Dreams Riviera Cancun Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Dreams Riviera Cancun Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.