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Dreams Riviera Cancun Resort & Spa

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Calle 55 Supermanzana 11, Manzana 4 Lote 1-01, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Lock in the lowest price from these sites
Booking.com$312
Agoda.com$312
Expedia.com$153
StayForLong$152
eDreams$312
Travelocity$153
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (9145)
Pool & Beach (1954)
Room & Suite (1430)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dreams Riviera Cancun Resort & Spa
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 40 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Kids stay free
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
Spanish
9,715Reviews1,440Q+A100Room tips
Traveler rating
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  • 251
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Popular mentions
Kevin Siddall wrote a review Jan 18
1 contribution
Stayed here from the 9th-16th, staff was wonderful overall, very attentive! Would like to thank specifically ricardo, misael, victor, clever, enrique, ediberto, moises, and many others at the restaurants who’s names I didn’t get. The food was really the only disappointing thing, but I was told it was because of covid they had to cut back. Still found amazing food there, you just had to search it out. (Recommend the seaside grill and oceania restaurant) Good job cleaning the beaches, cleaning everything really. Tons of entertainment and activity options. I’ll be back for sure!
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Date of stay: January 2021Trip type: Traveled as a couple
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Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded yesterday
Dear guest, We cannot thank you enough for choosing Dreams Riviera Cancun Resort & Spa to spend your well-deserved holidays. We are so happy to read that we made your stay pleasant stay, and thank you very much for taking the time to share your experience with the TripAdvisor community. One of the most important things is the service that we provide to you, and to read that it was exactly what you expected is very much appreciated. I will certainly take the liberty to share your review with our team and I am sure that they will all be pleased and grateful for this. We highly appreciate your gracious comments and we will share, with our amazing staff. We hope to have the honor of welcoming you the next year! Kind regards Julio Leos Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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Tanya G wrote a review Jan 18
Anaheim, California1 contribution
I cant find the words to explain the way me and wife felt as we celebrated our honeymoon at the Dreams Riviera Cancun Resort & spa. The resort looked amazing the staff treated us like royalty. Upon our arrival check in was quick, we were upgraded to the most beautiful suite we have ever stayed in. We had a blast!!!!
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded yesterday
Dear guest, Thank you for taking the time to share your amazing feedback with us and the world travelers. I will share your kind comments with them. It is great to read that your experience exceeded your expectations and your wife has had an amazing honeymoon getaway. At Dreams Riviera Cancun Resort & SPA we pledge to provide the nicest personal service and facilities for our guests who will always enjoy a warm ambiance and a professional service. We feel flattered and happy to have been created the "The best time of your life" experience for you! Our staff is looking forward to hosting you again. Best, Julio Leos Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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Sonya B wrote a review Jan 17
2 contributions
Ist off they are really serious about covid..Everything was constantly cleaned and sanitizied. I dont like how all the bars closed at 5 or 6 on the beach because of covid..but they tried to make it enjoyable as possible. Eduardo in perfered was rude and inconsiderate, no empathy. He also was trying to charge me a deposit when 6 other couples we know were not charged, he insisted I pay when I asked for his manager because he was not trying to help. My phone got wet and was not keeping a charge and he insisted that i download the app to use for room key, i told him if im not w my husband and my phone is dead I have to constantly asked to be let in..to much like honework when Im on vacation..finally apoke w a manger who didnt charge me a deposit, and gave me a pbysical key..overall food was good and servicw was too..Eduardo need trainibg on interacting w guest and solving problems..because of him and hia service I probably won't return.
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Date of stay: January 2021Trip type: Traveled as a couple
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James P wrote a review Jan 17
Dewey Beach, Delaware6 contributions
Covid pandemic cancelled a cruise...needed a getaway place. Found this gem of a property. Have stayed at other Dreams properties, but this one was great! Food was varied and good at all the different restaurants and temp checks and hand sanitizer was always at the check-in/hostess stand. Had a plunge pool room with garden view...would do this again Sundry store was a little pricey, though. Pool was great - ocean was raked daily for seaweed and lifeguards were present always. A wonderful and relaxing vacation....
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Date of stay: November 2020
Rooms
Location
Service
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Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded 2 days ago
Dear guest, Thank you for sharing your experience at Dreams Riviera Cancun Resort & Spa, we highly value your comments, it’s always nice to know we have met your expectations with the quality of the food and our outstanding service Thank you for mentioning our team F&B and beach team, who made a difference and took a great part in creating an unforgettable vacation for you. We will share your feedback with the Operations Committee. We really appreciate your review and we are looking forward to your next visit! Kind regards Julio Leos Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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renaenae710 wrote a review Jan 16
Kalamazoo, Michigan3 contributions2 helpful votes
This was our second Dreams trip, first was to Tulum. Riveria is better than Tulum, the pools are better! Staff is exceptional and all are hardworking and friendly. COVID: I was scared about COVID but the staff all wear masks and sanitize like crazy! Not all guests wear masks but it’s ok because we are outside. FOOD Food is good, not great. But it is enough and it’s an all inclusive! If you want better food, don’t go all inclusive. I never went hungry and they do a great job. Love the coffee shop. Only need a reservation for hibachi which was fun! El Patio is my fave and the French restaurant. Daniel made it a great meal with those French martinis! Men, pack a pair of pants so you can get into the French restaurant which is adult only. PREFERRED CLUB I think it’s worth it. You get a free cabana (reserve when you arrive), a special lounge with snacks at all times and premium liquor. You also get spa credits, go! Spa was great. ROOMS Rooms are great, however walls are thin. But so is every other hotel! KIDS CLUB My kids are 7 and 9 and they didn’t care for it. There are fun activities for them to do there. ENTERTAINMENT The light up dance show was amazing! The team is really great in engaging people to join games and such. Victor is great! They all are! I liked the outdoor movies for the kids. BeACH They work so hard to remove seaweed. It looked great. I would encourage you to tip the staff during these hard times. No it isn’t required but it is much appreciated.The resort was at 30% capacity.
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
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Response from Julio Leos, Otro at Dreams Riviera Cancun Resort & Spa
Responded 2 days ago
Dear Guest, On behalf of Dreams Riviera Cancun Resort & Spa, I want to express our deep gratitude to you for making an exception and for taking the time to share your experience with the Tripadvisor community. We are so happy to read that you had a wonderful experience and enjoyed the rooms, restaurants, the staff service. It is always good to read that our staff was reliable and helpful. We will definitely relay the kind words you wrote about Victor & Daniel, they will love to hear that their efforts are being recognized. Once again, thanks so much for your stay with us and we hope to welcome you back again in the near future. Warm regards Julio Leos Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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PRICE RANGE
$207 - $548 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams riviera cancun resort and spa, dreams riviera cancun hotel puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
486
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Frequently Asked Questions about Dreams Riviera Cancun Resort & Spa
Which popular attractions are close to Dreams Riviera Cancun Resort & Spa?
Nearby attractions include Croco Cun Zoo (1.5 miles), National Reef Park of Puerto Morelos (1.9 miles), and Unico Beach (1.2 miles).
What are some of the property amenities at Dreams Riviera Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Riviera Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Riviera Cancun Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Riviera Cancun Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Dreams Riviera Cancun Resort & Spa?
Conveniently located restaurants include Boquinete Seafood & Grill, Lola y Moya, and Mangata.
Are there opportunities to exercise at Dreams Riviera Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Dreams Riviera Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Riviera Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Dreams Riviera Cancun Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Dreams Riviera Cancun Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.