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Dreams Riviera Cancun Resort & Spa

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Carretera Federal 307 Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Booking.com
$552
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Free cancellation until 12/26/20
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$942
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Free cancellation until 12/25/20
Hotels.com$551
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (8643)
Pool & Beach (1808)
Room & Suite (1362)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 40 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Currency exchange
Shops
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
Spanish
9,241Reviews1,376Q+A100Room tips

Reviews

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Popular mentions
aprilchristine19 wrote a review Yesterday
cleveland7 contributions7 helpful votes
Our visit to Dreams was not originally planned but we couldn’t have been happier with the alternative. We were supposed to go to Now/Dreams Natura but due to their delayed reopening we were transferred to DRC. I am a travel agent and worked directly with the resort to move 11 reservations. Even with the challenges of Covid and shut down I must say the staff made everything as smooth as possible and we all received upgrades! The resort is about a 20 minute ride from airport. Let me start with check in, most of our group was preferred club so we were whisked away to the preferred lounge where we were met with drinks, small bites and personalized check in. As for the few other non preferred club their process in the lobby was seamless. We arrived one week after reopening and felt safe with all the measures they have taken to combat the virus. Temp checks upon arrival and entering all restaurants. Hand sanitizing stations everywhere and mats to whip your shoes. Every employee wearing masks and/or face shields. No menus, scan code on your phone. Buffet served cafeteria style. Our rooms ranged from garden to ocean front to plunge pool. They were all nice, a little older but well kept. We were missing some amenities (robes, liquor, snacks) but it only took asking and within minutes we were stocked. Bring conditioner, they only have 2 in 1. The resort was only operating at 30% capacity so we felt like we had the place to ourselves. Service was above and beyond at pool and all restaurants. Everyone knew our name by the end of day one. We had 8 teenagers in our group and they loved Daniel in entertainment. He always has them involved in daily activities. Alberto was amazing serving us at the pool everyday. Honestly, there wasn’t one employee that didn’t go above and beyond for us. I must take a moment and rave about Marissa, our wedding coordinator. She took on my wedding within 4 weeks of arrival due to resort change. This was the most stressful time of my life but she took all my worries away. Everything that I had planned with Natura was honored and I received numerous complimentary upgrades. Due to seaweed season the beach is undesirable and we had to change our ceremony location. Fortunately, we were the only wedding scheduled and Marissa gave us every venue location to choose from. We went with the rooftop and couldn’t have been happier. She kept telling me not to worry they would make it work like magic and they provided! They are true professionals! We used all in house vendors as I didn’t have the energy to research outside. Again, they exceeded all our expectations. Hair and makeup was wonderful, they kept my group of 6 private and provided champagne and mimosas. Our photographer, Alberto captured every amazing moment. Nobody waited for a cocktail and the food was incredible. All of our guests were impressed. I wish I could remember everyone’s names but I’m not as good as they are at remembering. We ate at all the restaurants, by far Bordeaux was my favorite. Italian second, Oceana for lunch was great. We did the buffet for breakfast everyday but it was closed for lunch and we didn’t go for dinner. They were rotating restaurant closures daily. They had 3-4 to choose from nightly. The gym was closed due to government guidelines. The spa was incredible! We had two massages and a facial. You also get to enjoy the hydro circuit. In summary, the virus changed our world so much but DRC has done everything to try to give us tourists a break from reality. Please understand, these are trying times for everyone. We are lucky to be able to travel currently. The resorts was shutdown for over 3 months and they are working hard to rebuild tourism. I would definitely recommend DRC for families and groups. We typically prefer adult only and have never been to an AM resorts that we weren’t pleased with. I would return but would try to schedule around seaweed season. They were installing a barrier while we were there and I did see pictures from past visitors that proves the beach can be beautiful. I personally feel like the staff makes this resort exceptional.
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Date of stay: July 2020
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MD Traveler wrote a review Yesterday
1 contribution
We had a group of about 20 travel from the US to Dreams Riviera - for our wedding. Marissa Ibarrola, our wedding coordinator, did a phenomenal job of communicating, accommodating special requests and assuring the wedding went off without a hitch! The resort was super clean. The staff went out of their way to ensure everyone was happy. The rooms were great. And the food was probably the best we've had from a resort in this price range!
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Date of stay: July 2020
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Ron H wrote a review Jul 2020
27 contributions5 helpful votes
Just a quick note to assure folks that money will be returned after virus forced cancellation. The UVC group did state that it would issue a full refund within 60-90 “working” days. Our group had 5 rooms & suites reserved and ALL were refunded within 75 working days. First Class organization! Thanks
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Date of stay: June 2020Trip type: Traveled with family
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Response from Karen Ramírez, Otro at Dreams Riviera Cancun Resort & Spa
Responded 2 days ago
Dear guest, Thank you so much for sharing your comments with us. We hope to host you soon! ¡Saludos! Karen Ramírez Social Media Coordinator Dreams Riviera Cancún Resort & Spa
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Nephi Brock wrote a review Jul 2020
1 contribution
I would highly recommend Dreams Riviera. The staff, food, and room were amazing! Will be returning for another stay. The staff was exceptional. We upgraded to a preferred Suite and it was well worth the money. Pools and service at pools was exceptional. Also, the food was great.
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Date of stay: July 2020
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Response from Karen Ramírez, Otro at Dreams Riviera Cancun Resort & Spa
Responded 3 days ago
Dear guest, Receive warm greetings from Riviera Maya! Thank you so much for choosing Dreams Riviera Cancun to be part of your beach getaway, it was an honor to host you home! As well, we'd like to thank you for taking the time to share your experience during your stay. We hope to see you again very soon! ¡Saludos! Karen Ramírez Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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Sam M wrote a review Jul 2020
2 contributions
We where welcomed from the start to end. All staff make you feel at home and attention is unmatched. Food was great and facilities where also in great shape. During this Covid Pandemic they where extra careful checking temperature at every restaurant to be safe.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
Room Tip: Recureden que las playas de Riviera Maya no estan como antes. Pero es cuestion de la naturaleza.
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Response from Karen Ramírez, Otro at Dreams Riviera Cancun Resort & Spa
Responded 3 days ago
Dear guest, Receive warm greetings from paradise! Thank you so much for sharing your kind words with us, and as well, we'd like to thank you for letting us be part of your beach getaway. We sincerely hope to host you at home again. ¡Saludos! Karen Ramírez Social Media Coordinator Dreams Riviera Cancun Resort & Spa
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PRICE RANGE
$207 - $548 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams riviera cancun resort and spa, dreams riviera cancun hotel puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
486
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Frequently Asked Questions about Dreams Riviera Cancun Resort & Spa
Which popular attractions are close to Dreams Riviera Cancun Resort & Spa?
Nearby attractions include Croco Cun Zoo (1.5 miles), National Reef Park of Puerto Morelos (1.9 miles), and Unico Beach (1.2 miles).
What are some of the property amenities at Dreams Riviera Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Riviera Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Riviera Cancun Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Riviera Cancun Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Dreams Riviera Cancun Resort & Spa?
Conveniently located restaurants include Lola y Moya, Mangata, and Cafe Layla.
Are there opportunities to exercise at Dreams Riviera Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Dreams Riviera Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Riviera Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Dreams Riviera Cancun Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Dreams Riviera Cancun Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.