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City Express Plus Cancun Aeropuerto

Carretera Federal Cancun-Puerto Morelos Km. 21 Supermanzana 47, Manzana 1, Lote 1-22, Municipio Benito Juarez, Puerto Morelos 77506 Mexico
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Traveler (37)
Dining (8)
Pool & Beach (8)


#28 of 43 hotels in Puerto Morelos
Travelers' Choice
City Express Suites Cancun Aeropuerto
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Center with Internet Access
Hot tub
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
75Reviews2Q+A3Room tips
Traveler rating
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Popular mentions
Armando F wrote a review Mar 2021
Sao Paulo, SP36 contributions49 helpful votes
If you need a great place to sleep arriving or leaving cancun, this is the perfect option. Transfer included, good breakfast, very clean and GREAT rooms. One piece of advice: extend restaurant hours (it runs until 10pm which may not work if flight arrives after that).
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Date of stay: March 2021Trip type: Traveled as a couple
Response from Cityexpress Suites Cancun Aeropuerto Gerencia, Director General at City Express Plus Cancun Aeropuerto
Responded 1 week ago
Dear client, thank you very much for your feedback and observations. We are working on our schedules in order to offer you longer hours of service in our restaurant
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Eugene_NYC wrote a review Mar 2021
New York City, New York160 contributions56 helpful votes
The stay for 1 night was OK... I like the simple design of the room. The shower was leaking and there was an issue with the sink. Also, there is a weird smell in the room... Breakfast was mediocre, but really good coffee machine. Free shuttle to the airport and friendly stuff.
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Date of stay: February 2021Trip type: Traveled solo
1 Helpful vote
Rodrigo V wrote a review Dec 2020
4 contributions
This is the worst experience I have ever had with an Airport Hotel. Far from everything restaurants and shops, no one delivery food, and Uber Eats isn’t available in this area. The hotel looks nice, but other than that, they don’t know how to treat a customer. Terrible customer service starting with Once I arrived at the airport, my shuttle drive was not there, I waited for over TWO FREAKING HOURS, and nothing. After calling them and asking for my driver, over and over, (I called them around 10 times, and they answered twice). L. Daniel, the receptionist is very unorganized. He told me that I was not at the meeting spot (Margaritaville) to meet with the driver when I was there for TWO FREAKING HOURS. I tried to get my money back, but I had to pay U$157 to cancel, this is ridiculous. The curtain of my room is pretty much transparent, no privacy. My room was the 246, and clearly people that were outside could see me inside. I read the reviews and everyone says the food sucks, and now I’m stuck in the hotel, no Uber nearby, no food being able to be delivered. And I’m not going to try the food since everyone says it tastes like frozen food and not worthy. The customer service is so bad that the answer for every bad review is LITERALLY THE SAME, clearly the manager doesn’t speak English “ Dear Customer, Thank you for taking the time to write such a detailed review. I apologize for this bad experience. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone and we hope that you give us the opportunity that on your next visit we can compensate that bad experience. We hope to see you soon!” This place is hilarious, no worthy, I should have went to Marriott Fairfield, for U$20 more!! I’M NOT COMING BACK
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Date of stay: December 2020Trip type: Traveled with family
sammieab wrote a review Nov 2020
Paris, France141 contributions68 helpful votes
We stayed there just for one night, we were told they ONLY had room service which I first thought it was very convenient, then I spend more than one hour trying to reach them with no luck! I called reception, room service I even called from my phone and had no answer from anyone. At the end of the day I had to leave the hotel and look for food.
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Date of stay: November 2020Trip type: Traveled as a couple
2 Helpful votes
Javi wrote a review Mar 2020
4 contributions
This property is bright, modern and clean! The hotel’s airport shuttle service was great! The hotel staff was very friendly and July at reception set great hospitality at arrival! Breakfast was basic but more than adequate. So if you need to stay near airport, choose this hotel and finish your vacation relaxing by the amazing pool area!
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Date of stay: March 2020Trip type: Traveled solo
$47 - $91 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
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Frequently Asked Questions about City Express Plus Cancun Aeropuerto
Which popular attractions are close to City Express Plus Cancun Aeropuerto?
Nearby attractions include Xoximilco Cancun by Xcaret (0.6 miles), Wet'n Wild Cancun (3.9 miles), and Ventura Park (3.8 miles).
What are some of the property amenities at City Express Plus Cancun Aeropuerto?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at City Express Plus Cancun Aeropuerto?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at City Express Plus Cancun Aeropuerto?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at City Express Plus Cancun Aeropuerto?
Yes, free parking is available to guests.
What are some restaurants close to City Express Plus Cancun Aeropuerto?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at City Express Plus Cancun Aeropuerto?
Yes, guests have access to a pool and a fitness center during their stay.
Does City Express Plus Cancun Aeropuerto have an airport shuttle?
Yes, City Express Plus Cancun Aeropuerto offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at City Express Plus Cancun Aeropuerto?
Yes, dry cleaning and laundry service are offered to guests.
Does City Express Plus Cancun Aeropuerto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to City Express Plus Cancun Aeropuerto?
Many travelers enjoy visiting Zona Arqueologica El Rey (8.0 miles).