This resort gave us the best vacation we’ve ever had. This was our first time to Mexico and we were nervous but this place was amazing. We are already planning an early trip back because we miss it already lol.
Very compact resort and not too far to walk anywhere although the gas powered golf carts drive people around if needed but are quite noisy. Mediocre shows nightly but held outside even though they have conference centre and it’s so hot for guests and performers. You will have to wear a face mask when anywhere inside. It is strictly enforced.
This resort was worthwhile! You get your money's worth! The service was exemplary and the food was delicious! The room was cute and well-maintained throughout my stay. It was cool to see iguanas and a crocodile on the property! I would definitely recommend this resort for anyone. It's primarily a family-oriented resort, but still simply amazing!
We stayed for the first time at Ventus in Puerto Morales and loved the resort so much we bought into there Club membership. With this you get an assigned butler and we were blessed with Manuel. I can't say enough how much better and easier he made our vacation in so many ways...from doing our pillow aroma therapy each night, making our reservations for suppers, ensuring he was there to transport us whenever needed, ensuring we knew who was taking over when he was off, and making sure our transportation was notified to ensure we got to the airport on time. He even assisted in helping me translate an email I got that worried me. Manuel was so ahead of things and made himself available we rarely had to actually put effort into contacting him. I can't thank him enough for making sure we had the best vacation possible. Thank you and all the butlers for what you do!…
We have been coming for years, but this was the first time we brought our extended family. We booked a large 3 person suite and it was gorgeous. Our family loved it and we had the best time. Our butlers, Javier, Daniel and Bladimir really made our vacation 1000x better. They were quick and efficient. We had anything and everything we asked for. The checked in with us constantly. They really went above and beyond to make our stay extraordinary. The cherry on top was the party to celebrate my father's 85th birthday. The decorations Javier, Daniel and Bladimir put together were absolutely incredible. More than I could've hoped for. The kids went crazy for them. My father is sending all our pictures back to Hong Kong to brag about how great the decorations were. We are so grateful for the memories they helped us create. My favorite part about this resort is that you have access to all the pools, restaurants, and facilities on all three resorts. It's super well gated and security is really tough. I feel extremely safe at this resort. We have a lot of small kids, so relaxing on vacation is hard for us. Having an all inclusive with such a large selection of pools and restaurants is perfect for us. The food at the restaurants are great. I hate lunch/dinner buffets and I never have to go to any here. The breakfast buffet is delicious. especially the green juice, chilaquiles, hashbrowns and sausage. Lunch at Aakat is my favorite. and having a 3 course dinner at each restaurant is a lovely way to end the day. The shows at night are some times awesome. The urban show is my absolute favorite. I think they were on "so you think you can dance" or some dance competition. Absolutely riveting. The circus show, latin show, mexican cultural show are great. The disney show is a huge huge hit with the kids. The pop show was terrible. It was like watching someone's hip hop class. definitely skip that one. I usually come during the winter. this was our first time in the summer. The pools were sooooo warm and comfortable this time of year. The pools are HUGE and so much fun. DO NOT miss the foam party on Tuesday at noon. our toddler LOVED it. We love every pool. I think there are 6 pools to discover. Anyway, don't hesitate in coming, we loved our time here. The Butlers truly made a difference in our experience. Javier always goes above and beyond for us, and we love returning because of the personal touches.…
We’ve been there multiple times and it never disappoints. Excellent service and fantastic food. Entertainment is very good with multiple shows per evening. Plenty of relaxing pools or hang out at the main pool filled with activities for the whole family. The water slide and cliff jump is always a hit with the kids!
Manny was awesome! Always reached out to see what we needed, handled our reservations perfectly, and made sure we had plenty of milk for our 2-year old daughter. More importantly, Manny was always cheerful, welcoming and had a great sense of humour; exactly what you want on a vacation!
very good service and respectable people! varied food and more options! the only thing at this time was the beach was not clean! to appreciate the cleaning of the room and one of the agents named Katty very pleasant and friendly!
Stayed at Ventus El Cid and had access to the other two properties, pools, and restaurants. Located right down the road from downtown Puerto Morelos, it is smaller and more intimate than many of the other mega resorts, which is a huge plus for those wanting something slower pace and quiet. Super clean and the nice was super nice and attentive. Food was great for the most part - lunch and breakfast had tons of great options. Dinner at one of the specialty places had to be reserve early - but no problems. We rented a car and had easy and quick access to all of the regional sites of Tulum, the cenotes, Playa Del Carmen, and of course Cancun. Nice home spot to explore from and avoid all of the tours and buses.
The resort is beautiful. The service is amazing everyone is so happy to help and make your stay comfortable, from the servers to the cleaning service. The food is 5 star! This was my first time in Cancun and I cannot wait to go back!!!!