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Now Jade Riviera Cancun

9,570 reviews
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Traveler (7677)
Pool & Beach (1907)
Storyboard
Overview
  • Excellent61%
  • Very good26%
  • Average8%
  • Poor3%
  • Terrible2%
Travelers talk about
“cin cin”(584 reviews)
“mix bar”(342 reviews)
“carnival buffet”(185 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Now Jade Riviera Cancun
Special Offer: Winter Greataways!
Hotel deals
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Reviews (9,570)Write a Review
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2,249
764
289
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4,888
2,249
764
289
194
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All reviewscin cinmix barcarnival buffetpreferred clubentertainment teamadult poolocean viewfrench restaurantpreferred areapreferred poollobby barspice restaurantsexy chocolategreat resortpool conciergeother resortspreferred room
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2,581 - 2,585 of 8,384 reviews
Reviewed June 16, 2016 via mobile

My fiancé and I arrived to Now Jade the first several nights the ceiling leaked so bad the maintenance men had to provide us with buckets to catch the water. By the third night plaster was falling off the ceiling and walls and the resort...More

4  Thank nitro2016
Reviewed June 16, 2016

When we arrived at Now Jade, we were greeted with a cool, wet washcloth and champagne. We were greeted with smiles and "Welcome Home". We stayed in a unit that had an ocean front view that we woke up to. Absolutely wonderful. The bathroom had...More

Thank Sally A
Response from NowJadeRC, e-concierge at Now Jade Riviera CancunResponded June 18, 2016

Dear Guest, It is a truly pleasure to read such kind review, which highlights every aspect of our Resort and let us know everything that you enjoyed and that we exceed your expectations. One of the most important things is the service that we provide...More

A TripAdvisor Member
35
Reviewed June 15, 2016 via mobile

This was our second visit to Now Jade, and it was wonderful. The check in was very smooth in the Preferred area and we've got the ocean front room with an amazing view. They brought us an extra pull away bed upon request in the...More

Thank A TripAdvisor Member
Response from NowJadeRC, e-concierge at Now Jade Riviera CancunResponded June 18, 2016

Dear Guest, It is a truly pleasure to read such kind review, which highlights every aspect of our Resort and let us know everything that you enjoyed and that we exceed your expectations. One of the most important things is the service that we provide...More

Reviewed June 15, 2016

We were very satisfied with our stay at Now Jade - it surpassed our expectations and then some! Top shelf drinks, quality food, excellent service, prompt check in and out and transportation. Carry singles for tipping servers as this is appreciated for their fast service....More

Review collected in partnership with this hotel
Thank Amy H
Response from NowJadeRC, e-concierge at Now Jade Riviera CancunResponded June 18, 2016

Dear Guest, It is a truly pleasure to read such kind review, which highlights every aspect of our Resort and let us know everything that you enjoyed and that we exceed your expectations. One of the most important things is the service that we provide...More

Reviewed June 15, 2016

We had an incredible week at the Now Jade. All of the facilities were in great shape. The room was very nice and spacious with comfortable beds. The bathroom was very clean and had a great walk in shower. The pool staff was exceptional! Our...More

Review collected in partnership with this hotel
Thank ols1224
Response from NowJadeRC, e-concierge at Now Jade Riviera CancunResponded June 18, 2016

Dear Guest, First of all, we would like to express our gratitude for sharing your observations about your recent vacation with us. We are very pleased to know that you enjoyed our Restaurants,our entertainment program and facilities. Thank you very much for your review and...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Free Parking
Free Internet
Breakfast included
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
$224 - $496 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#10 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$224 - $496 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#10 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (7677)
Pool & Beach (1907)
Room & Suite (1282)
Dining (781)
Amenities (63)
Family and Play Areas (49)
Business Center & Event Rooms (19)
Questions & Answers
Ask a question
FlyersToronto
February 24, 2018|
AnswerShow all 3 answers
Response from Andrew M | Reviewed this property |
I am sure they have a huge variety of wines available but for an extra charge. They have only a few to choose from that are included in the package.
1
Vote
Ariane W
February 24, 2018|
Answer
Response from brburch94 | Reviewed this property |
There is not a nightclub as such but there’s a selection of bars including a pool bar upstairs by the gym that is open late and plays music, so close!
0
Votes
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Room Tips
"Building 8 or 9 is the Preferred Club area. We had a tub on our balcony but didn't end up using it."
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"We were placed in building 5 on the 4th floor and it was perfect spot to everything."
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"Upgrade to ocean FRONT"
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"Get preferred room with ocean view or ocean front to enjoy to the max."
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