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Now Jade Riviera Cancun

9,554 reviews
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Traveler (7640)
Pool & Beach (1907)
Storyboard
Overview
  • Excellent61%
  • Very good26%
  • Average8%
  • Poor3%
  • Terrible2%
Travelers talk about
“cin cin”(584 reviews)
“mix bar”(342 reviews)
“carnival buffet”(185 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Now Jade Riviera Cancun
Special Offer: Winter Greataways!
Hotel deals
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Reviews (9,554)Write a Review
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4,879
2,245
764
288
194
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All reviewscin cinmix barcarnival buffetpreferred clubentertainment teamadult poolocean viewfrench restaurantpreferred areapreferred poollobby barspice restaurantsexy chocolategreat resortpool conciergeother resortspreferred room
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2,221 - 2,225 of 8,370 reviews
Reviewed September 16, 2016 via mobile

My trip to Now Jade was my first visit to Mexico. I had a truly remarkable stay. I would like to compliment the pool concierge, Saul. He was highly visible and worked diligently to make our stay superb. He is truly a champion of making...More

Thank Debbie Sherman B
Response from NowJadeRC, Social Media at Now Jade Riviera CancunResponded September 20, 2016

Dear Sherman, It was our pleasure! On behalf of all of us at Now Jade Rivera Cancun, thank you for your review and for choosing our resort for your mexican getaway. Please allow us the opportunity to welcome you back again soon. Saludos, Luis Agiss...More

Reviewed September 15, 2016

We had a great stay in the Now Jade, we enjoyed the wonderful resort and can recommend it to everybody. The service is top and the food aswell. We very much appreciated the Asian restaurant Spice with an excellent choice on the menu and Teresa...More

1  Thank Martine B
Response from NowJadeRC, Social Media at Now Jade Riviera CancunResponded September 20, 2016

Dear Martine, Many thanks for your review and for your generous compliments of our well-appointed amenities and genuine service. We look forward to welcoming you and your friends back for another retreat on Riviera Cancún. Saludos, Luis Agiss Social Media econcierge.nojrc@nowresorts.com

Reviewed September 15, 2016

I stayed at Now Jade for a week and the members of the entertainment crew were amazing. Without Luigi, Juan, Leslie, Mango, Joseph, Terry, and Moni my trip would have not been the same. They were all so helpful and friendly. They all are extremely...More

2  Thank Cecilia p
Response from NowJadeRC, Social Media at Now Jade Riviera CancunResponded September 20, 2016

Dear Cecilia, Thank you for sharing your satisfaction with us. We are thrilled you enjoyed our restaurants, bars and entertainment. We would like to have the oportunity and look forward to serving you again. Saludos, Luis Agiss Social Media econcierge.nojrc@nowresorts.com

Reviewed September 15, 2016

The staff is very welcoming, kind, and hospitable. The food is delicious!! The resort is beautiful and there are always lots of activities to do. The only reason this resort gets 4 stars instead of 5: 1) I developed some sort of stomach ailment on...More

2  Thank Jennifer N
Response from NowJadeRC, Social Media at Now Jade Riviera CancunResponded September 20, 2016

Dear guest, Thank you for the review! We're thrilled you had such a great time with us, and even happier to know that you'll be coming back next year, along with your beloved ones. We can't wait to welcome you back! Saludos, Luis Agiss Social...More

Reviewed September 14, 2016

Amazing from start to finish! The staff is friendly and very willing to accommodate guests. The resort is gorgeous and the view is spectacular. Can't wait to go back with the whole family. Excellent place for couples or families with older children.More

2  Thank snatha94
Response from NowJadeRC, Social Media at Now Jade Riviera CancunResponded September 15, 2016

Dear Guest, Thank you for your kind review. We are glad to know that you enjoyed your stay at Now Jade. As always, we are proud of the professionalism and warmth of our wonderful staff as well as our beautiful property; we appreciate your comments....More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Free Parking
Free Internet
Breakfast included
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
$222 - $481 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#10 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$222 - $481 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#10 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (7640)
Pool & Beach (1907)
Room & Suite (1282)
Dining (781)
Amenities (63)
Family and Play Areas (49)
Business Center & Event Rooms (19)
Questions & Answers
Ask a question
M P
February 19, 2018|
AnswerShow all 2 answers
Response from Marsha O | Reviewed this property |
Now Jade has a beautiful beach (September visit). There is plenty to do. The staff is great. There is always an activity or two going on led by staff. Not sure about snorkeling. The service is fantastic. We have stayed at... More
0
Votes
marylisalada
February 19, 2018|
Answer
Response from MAllenEaddy | Reviewed this property |
While we were there, they did not. Contact the concierge, they are a wealth of knowledge
0
Votes
adben16
February 18, 2018|
AnswerShow all 3 answers
Response from J C | Reviewed this property |
They are happy to receive either currency :)
1
Vote
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Room Tips
"No need to upgrade your room. All rooms are fantastic and we enjoy the deck privacy of the jungle view room."
Read review
"We had our beds put together to make a king.. not great but better than sleeping in a double bed. walk over..."
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"The rooms away from the pool areas are more quiet. Preferred rooms are great"
Read review
"Upgrade the decor and have the rooms cleaned sooner not 4pm"
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