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Now Jade Riviera Cancun

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Unidad 26 Mz. 20 Lote 1-1 Sm.3, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$561
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Free cancellation until 12/27/20
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (10143)
Pool & Beach (2287)
Room & Suite (1474)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 40 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy eight gourmet dining options, six bars & lounges, 24-hour room and concierge service and so much more. The Now Entertainment team keeps the party going all-day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Salon
24-hour security
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
Spanish
12,130Reviews1,903Q+A100Room tips
Traveler rating
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Popular mentions
Branko V wrote a review Aug 5
Smithville, Missouri9 contributions5 helpful votes
Spent a relaxing 8 days at Now Jade from 8/27 - 8/4 with family - all adults. Service, as at all AM Resorts we've been to, was spectacular. The staff were very attentive to our needs all the while practicing the sanitary guidelines to ensure safety during COVID. As others have mentioned, all staff were always in masks and hand sanitizers were readily available. Due to limiting the occupancy rate, the staff rotated through the list of restaurants so that there was adequate variety on a daily basis. 3 restaurants were open nightly to choose from for dinner. The meals and presentation were to the standard we've seen pre-COVID. My only regret was that Castaways and Spice were closed during our stay. The Carnival buffet was not fully open, but each meal had a variety of different options as we've come to expect We were seated with Edgar initially and asked for him each subsequent visit due to his light and jovial nature. It was fun to see someone having fun while at work. While not inconveniencing my family as we were on the preferred side, the main pool was partially closed for remodeling. I could see how that would have impacted non-preferred guests and/or those with children. The staff addressed any families with children that came to the adults only preferred pool quickly. The wait staff at the preferred pool were always around bringing beverages. If you like coconutty drinks, try the Sexy Frog and / or the Scoobie shots. This was something new for us this trip and we would highly recommend.
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Review collected in partnership with this hotel
Date of stay: July 2020
Value
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Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Jorge C. wrote a review Aug 4
1 contribution
The trip has been phenomenal, the employees have been great, the only issue was in the bathroom because don´t have doors! We had a fun and relaxing experience and the Hotel follow all the sanitizing protocols in COVID
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Date of stay: August 2020
Value
Rooms
Service
Trip type: Traveled on business
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John A wrote a review Aug 3
Las Vegas, Nevada1 contribution
We arrived on the first day of this property having re-opened. What a horrible experience. The property was in disarray, only partially opened, poor management response, and finally over-charged for Preferred Club benefits that we did not get. It took several calls to Front Desk manager to effect some sort of refund. And, even then, the refund had to take place through the corporate offices. We wrote a lengthy letter describing all of the issues and they did not adjust our price whatsoever. We were only refunded $164, the difference between ocean view regular and ocean view preferred which was the bare minimum that we deserved given we did not even get any of the preferred perks. We felt that we should have been given a partial refund based on all of the issues at the property. This was our second stay at a Now property. We were planning on a return trip next year, based on their response to our concerns, we will NOT be staying with any of the AMRessorts properties. There are far too many properties to choose from in the Cancun area.
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Date of stay: July 2020
Value
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Room Tip: Ocean view - upper levels
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DeAn W wrote a review Aug 3
Trenton, Missouri33 contributions23 helpful votes
Coming home today from a fabulous trip! It was just my teenage daughters and myself, and we had a fun and relaxing girls vacation! Due to COVID the resort is not at full capacity or full staff, and they are utilizing this time to do some renovations. With that the Asian restaurant and half of the activity pool are currently closed, and there are only 3 restaurants open each night. However, the staff are so happy to be open and are truly happy to have guests again!! Also, the food was outstanding - from breakfast buffet, to literally the best fish tacos for lunch at barefoot grill, to delicious salmon at Capers Italian restaurant for dinner. I can’t say enough about the waiters in the restaurant like Leoncio and Fernando at Carnival were so friendly and attentive every morning, and Alfredo, Tomas, Alvaro pool waiters were so great. Plus the Entertainment staff of Saul, Christian, Amara, and Leonardo made our stay so much fun with daily games, pool volleyball, zoomba, and the shows at night especially the fire show, urban dancers, and rock show. The treated my girls and I like we were life long friends. We had the best vacation and would not hesitate going to the resort during COVID.
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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Kolden w wrote a review Jul 2020
1 contribution1 helpful vote
This trip has been phenomenal the servers have been great the food has been amazing chef Miguel worked the preferred bar and made amazing food and already knew what i wanted when I walked up which was amazing overall amazing trip pools great drinks are great food is great would recommend to everyone
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Date of stay: July 2020Trip type: Traveled with family
1 Helpful vote
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Response from Anahi Acosta, Otro at Now Jade Riviera Cancun
Responded 1 week ago
Dear koldw, Thank you for choosing the Now Jade Riviera Cancun for your destination and thank you so much for your review. We are very happy to read your comments and it is a compliment for us to know that you enjoyed your stay with us and our location, rooms, food & beverages, our bars, daily activities as well the service from the entire staff includes attention to details that exceeded your expectation. Thank you so much for all of your recognition and recommendation and looking forward to welcome you back at our home Now Jade soon. Cordially, Anahí Acosta Social Media Coordinator
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PRICE RANGE
$173 - $344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
now jade riviera cancun hotel puerto morelos, now jade riviera cancun resort and spa, nh hotels puerto morelos, nh hotel puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
550
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Frequently Asked Questions about Now Jade Riviera Cancun
Which popular attractions are close to Now Jade Riviera Cancun?
Nearby attractions include Croco Cun Zoo (3.7 miles), National Reef Park of Puerto Morelos (1.7 miles), and Unico Beach (2.4 miles).
What are some of the property amenities at Now Jade Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Now Jade Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Now Jade Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Now Jade Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Now Jade Riviera Cancun?
Conveniently located restaurants include Lola y Moya, Mangata, and Cafe Layla.
Are there opportunities to exercise at Now Jade Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Now Jade Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Now Jade Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Now Jade Riviera Cancun have any great views?
Yes, guests often enjoy the ocean view available here.
Is Now Jade Riviera Cancun accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.