We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Azul Beach Resort Riviera Cancun

Save
Traveler (8393)
Pool & Beach (1565)
Room & Suite (1495)
Overview
  • Excellent68%
  • Very good21%
  • Average7%
  • Poor2%
  • Terrible2%
Travelers talk about
“premium section”(612 reviews)
“mojito bar”(401 reviews)
“waves bar”(198 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
{"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Reviews (10,267)
There are newer reviews for Azul Beach Resort Riviera Cancun
See the most recent reviews
Filter reviews
9,652 results
Traveler rating
6,265
2,090
782
299
216
Traveler type
Time of year
LanguageEnglish
More languages
6,265
2,090
782
299
216
Show reviews that mention
All reviewspremium sectionmojito barwaves barchique restaurantspoons restaurantthe caribbean restaurantla chiquetapaswine pairingadult sectionthomson repsfamily sectionboot camppool butlersswim up roomgreat holidaykids club
FilterEnglish
Updating list...
2,091 - 2,095 of 9,652 reviews
Reviewed April 25, 2017

Overall this was a great holiday but it did get off to a poor start. On our arrival we were informed that there were no premium rooms, which we had booked and payed for, available. The concierge told us we had been upgraded to the...More

3  Thank Cyberdog1
Response from KarismaHotelsResorts, Director General at Azul Beach Resort Riviera CancunResponded April 26, 2017

Dear Cyberdog1 Thank you for your review, detailing your experiences from your stay with us, firstly please accepts my apologies for the inconvenient. Thank you so much for your contribution, and hopefully you will give us the opportunity of hosting you in the near future...More

Reviewed April 25, 2017 via mobile

Awesome Resort! Would definitely come back again. We especially liked our butler/ drink girl Bettyna! (Ola Bettyna!). She made our trip very enjoyable. We had a blast. We'll miss her. Definitely worth getting a swim up room as well. You get your own sun, shade...More

1  Thank TinaNicolePower
Response from KarismaHotelsResorts, Director General at Azul Beach Resort Riviera CancunResponded April 26, 2017

Dear TinaNicolePower, Thank you for sharing your experiences; it was pleasure to read your review. We look forward to your next visit and we wait for you with open arms to welcome you back to the Azul Beach Resort Sensatori Mexico by Karisma. Kind regards,...More

Reviewed April 25, 2017

We have just returned from a 2 week stay as a family of 8 . 4 adults 4 children. We had the best holiday ever ! The staff can't do enough to help you. We had an issue with the sofa bed for our children...More

1  Thank Smit40
Response from KarismaHotelsResorts, Director General at Azul Beach Resort Riviera CancunResponded April 26, 2017

Dear clairesmith06, We’re so glad that you enjoyed your 40th birthday at Azul Beach Resort Sensatori Mexico by Karisma. We hope you give us the opportunity of hosting you in the near future. Remain at your service, Rolando Miravete General Manager

Reviewed April 24, 2017

I am writing this review as I read every one before we traveled. We are Prestige Members and have been to El Dorado Seaside Suites, El Dorado Casitas, Azul Beach numerous times, Azul Fives, Generations and just this past summer Nickelodeon Punta Cana. With this...More

1  Thank buischie1216
Response from KarismaHotelsResorts, Director General at Azul Beach Resort Riviera CancunResponded April 25, 2017

Dear buischie1216, Thank you for your review, detailing your experiences from your stay I have noted the aspects than affected your stay, for this please accept our apologies. Thank you so much for your contribution, and hopefully you will give us the opportunity of hosting...More

Reviewed April 24, 2017

As members of Prestige Travellers, this was our 6th visit to Azul Beach Resort Sensatori and each visit gets better and better. We hosted six (6) families of relatives and close friends with a total of 14 adults and 17 children. Even with this large...More

1  Thank PapaJerry4911
Response from KarismaHotelsResorts, Director General at Azul Beach Resort Riviera CancunResponded April 25, 2017

Dear PapaJerry4911m, It has been a great pleasure to receive your warm review regarding your most recent vacation at our premises.  Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Remain at your service, Rolando Miravete...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Beachfront
Breakfast included
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Laundry Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Hot Tub
Tennis Court
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Adult pool
Outdoor pool
Details
Price range
$302 - $878 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#9 Green Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
$302 - $878 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#9 Green Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveler (8393)
Pool & Beach (1565)
Room & Suite (1495)
Dining (737)
Family and Play Areas (100)
Business Center & Event Rooms (29)
Amenities (19)
Questions & Answers
Ask a question
jgilmore2018
April 18, 2018|
Answer
Response from Christine S | Reviewed this property |
Hi we actually thought this is what we had booked......but we hadn’t. Initially I was a bit downhearted but to be honest it certainly didn’t deter us from having a super time. After our first 4 days staying around the adults... More
1
Vote
letsgoonholiday
April 17, 2018|
Answer
Response from MarieBower107 |
We tipped 20-50 pesos which is 75p-£3 x
0
Votes
CoDorset
April 17, 2018|
Answer
Response from JelenaKarisma | Property representative |
Hi CoDorset, you can check LeChique website, email their reservations at: lechiquereservations@azulsensatori . com or email our concierge service and they will gladly assist you to book a table. Here's the address... More
0
Votes
Room Tips
"Building 3 was central to everything!"
Read review
"Building 3 is good location but lot's of weddings beside it"
Read review
"Excellent choice if you travel with children, they have everything for having fun, we didn’t get out of the..."
Read review
"Premium Building number 1 if you can"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing