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Azul Sensatori Hotel, by Karisma

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Azul Sensatori Hotel, by Karisma
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6,468 Reviews from our TripAdvisor Community

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Showing 6,078: English reviews
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We arrive and were greeted by hotel staff with a cool towel and sparkling wine. From the start the hotel staff were lovely. We then went straight to our room (2216) the door of the room had a banner on saying 'happy anniversary' as I had informed the hotel of this. Also a lovely bottle of sparkling wine and towel... More 

Helpful?
Thank Ilovemyhol
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed yesterday NEW

Brought our family for their first out of the country vacation. So, far not so good. Two restaurants are closed due to no AC and we've spent half of our trip so far with no electricity or HVAC. THe floor stayed wet from housekeeping for hours because of the humidity and no AC. The lil one fell four times because... More 

Helpful?
Thank Nana2mgk
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Incredible experience, loved every minute the most amazing workout with Jorge. Started with a warm up, intensive workout and a relaxing cool down. Make sure to bring lots of water!! If you feel that you are a loser do not try this but you can do it!!!! You can do it and be a champion, very motivational!

Helpful?
Thank emily s
Purley, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Excellent ,fun and inspirational we had good fun Jorge was great ,hopefully we will see him again next year when we come back,also he arranged football and netball and involved all families to join and meet each other to play even on our last day we played water polo as our last activity ,great

Helpful?
Thank blackpanther234
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Upon arrival at 2 we were partially checked in and told we could go eat and we could get in our room in 2 hours. We went to eat and check out the kids area. They let us call to check on our room. They could not locate it. We then had to go back up to the front desk... More 

Helpful?
3 Thank Babiesb
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Babiesb First of all i would like to thank you for taking the time to give us all your comments and for choosing this wonderful resort. I t is good to know that you enjoyed every moment with us , hope that you can come back soon. Best Regards Alejandro López Hotel General Manager More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I just spent the weekend with my girlfriend at this gorgeous resort. We had the most amazing time all because of the best hotel staff in Mexico. I'll begin by bragging on Luis our personal butler. WOW! He went out of his way to make us reservations and let us know where to go to participate in activities. He would... More 

Helpful?
4 Thank Sara L
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Sara L Thank you for your excellent review, it is very special when receive such comments like yours, we will address your kindly comments with all our staff. I am happy to hear that your experience with our resort was excellent, We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean. Best... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Have been staying at sensatori for over a week now and will be so sad to go home later this week , we are in one of the premier swim up suites with our own outdoor jacquzzi and swim up bed. Our stay has been made fabulous by the outstanding staff here , especially Blanka, Nancy and Alfredo for making... More 

Helpful?
2 Thank stephanie S
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear stephanie S It is a pleasure to read all these words about our fabulous resort and your experience with us, i apreciate that you can take the time to give us all these excellent comments, It will be an honor to have you here and enjoy with us on your next trip. Warm Regards Alejandro López Hotel General Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Jorge is a super guide and activity coordinator. He is very friendly. Water aerobics is fun and full of excitement. Resort is nice for beach strolls. Zava's has wonderful ceviche, try the octopus ! Spoon has great air conditioning you cool off. Food quality is better than most all inclusives.

Helpful?
2 Thank LANNA V
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear LANNA V Thank you so much for choosing this wonderful resort and it is good to know that you enjoyed the activities with us , the next time do not hesitate to contact our entretaiment staff to have an excellent moment again . It is wonderful to know that you enjoyed our Karisma Gourmet Inclusive Experience, will be an... More 

London, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We are travelling here as a party of two adults and one 8 year old boy. Thought I would put my initial thoughts down and do a more detailed one later. First impression - check in disorganised. No one knew what was going on. We were finally showed (or directed really - not taken like everyone else was) to our... More 

Helpful?
2 Thank Kerry a
Bromley, United Kingdom
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Have stayed in 3 other Sensatori hotels and the Azul is not up to the same level. Needs money spending on it. Restaurants are ok. Italian restaurant was poor, Mexican not very good. Other 3 were better but nothing special. Think they try to hard making the food look good rather than tasting good.Le Chic was outstanding, by far the... More 

Helpful?
1 Thank rmjones225
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 

Additional Information about Azul Sensatori Hotel, by Karisma

Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $279 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Sensatori Hotel, by Karisma 4.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Sensatori Hotel, By Karisma Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
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