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Azul Sensatori Hotel, by Karisma

Certificate of Excellence
Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
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6,294 Reviews from our TripAdvisor Community

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Showing 5,937: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Service was amazing, will be coming back again because of jorge & alba as well as rico suave the lifeguard, the food is great, the people are friendly, water is beautiful and is a great choice for your family vacation, would recommend this resort for everybody

Helpful?
1 Thank Michael G
Richmond, Virginia
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed in a 2-queen Luxury Jacuzzi Suite, room 4000-something, pool view, second level, a few doors from the beach in the north wing, July 2015. The property is beautiful and the staff very friendly. It's a large resort and was full when we were there but never felt crowded. The air conditioning works great; our room was frosty cold... More 

Helpful?
Thank Heidi W
Glasgow, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Loved every second that we spent here. Rooms very modern and immaculate our cleaner Rosa was just fantastic, making little animals out of towels for us each day. Never got a chance to eat at le Chique but every other restaurant was lovely. The buffet at Spoons was great, plenty of options and the kids loved it. Luis who was... More 

Helpful?
1 Thank weedeebs81
Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was a gorgeous resort with fabulous food. Nice selections for every meal. Buffett is great for breakfast! Mexican was my favorite lunch or the beach restaurant. Coffee ice cream and churros! yum! We met Dora, Boots, the Ninja Turtles, and SpongeBob and Patrick- we got to hug and shake hands, take photos, and dance with them!! Nick kids resort... More 

Helpful?
1 Thank ThankfulElf
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear ThankfulElf: Thank you for your recent review on TripAdvisor. We are pleased knowing that you enjoyed your stay with us and were so well looked after by the team here at Azul Sensatori hotel by Karisma. We hope that we will have the opportunity to welcome you back. Best Regards hotel General Manager More 

Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We are currently staying at this amazing resort for our honeymoon. We had read some great reviews before we came, however, nothing prepared us for the wonderful experience! The staff are the best I have encountered anywhere in the world. Every detail is catered for and the professionalism and service is outstanding. We upgraded to the premium section and I... More 

Helpful?
3 Thank SparklyQ
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear SparklyQ: Allow me to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours we will continue to improve and perfect the five star service to all of our guests. We are sure futures travelers will find it pretty useful.... More 

Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just arrived back at the Sensatori and welcome with all the staff and espically Nancy our favourite waitress with a nice cold heniken and great weather . The staff said there has been no rain and not expecting any which is great news .I would also like too mention George at the beach who great with all my family doing... More 

Helpful?
Thank PaulCochrane17
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear PaulCochrane17: Thank you for your fantastic review, it is very special when receive such comments like yours. Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean. Best Regards Hotel General Manager More 

United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As a frequent visitor to mexico I have to say that this is one of the best resorts I have stayed in. Caters not only to the young at heart but families as well. In all honesty this slice of heaven caters to everyone young and old! When you read through the mixed reviews I often wonder if some reviewers... More 

Helpful?
3 Thank KellKell90
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear KellKell90: On behalf of Azul Sensatori team, thank you for choosing us for this special holidays. I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service. We will wait for you next year! Best Regards Hotel General Manager More 

Burlington, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a great resort! Not over crowded, great food and clean! Great facilities for kids. The beach is constantly being cleaned. Did I mention the food is amazing? Lots of swimming pools, one of which is adults only. All pools have a swim up bar. Aircon in the rooms works very well and is a life saver during the heat... More 

Helpful?
2 Thank Wishuwerehere76
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Wishuwerehere76: Thank you very much for your recent visit and amazing comments on TripAdvisor. It is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience Hopefully, we will have the pleasure of welcome you back very soon. Best regards Hotel General Manager More 

London, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

What a lovely hotel, I've been to lots of hotels but this is the best so far. The staff the food is amazing the location is out of Cancun which is 25 mins but the beaches are better. You must to the Dolphins its out of this world, also Coco Bongo night club is the best night club. If you... More 

Helpful?
1 Thank 180Stelios
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear 180Stelios: It has been a pleasure to read your recent review. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Hoping to welcome you once again at Azul Sensatori Hotel by Karisma. Best regards, Hotel General Manager More 

Newmarket, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had an amazing experience at this resort. We booked it for our Wedding in January and all i can say is that the resort is the perfect size and set up to feel intimate, but with all the amenities you need. The staff were BEYOND helpful - so sweet, and truly cared about whether you were having a good time... More 

Helpful?
1 Thank Ashley M
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Ashley M Thank you for your wonderful review, it was an honor to host your wedding! We feel very privileged when we are chosen as the host of such memorable occasions. We hope that you will all return to relive the wonderful celebrations at Azul Sensatori Hotel. We look forward to welcoming you back again, maybe for a first... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 

Additional Information about Azul Sensatori Hotel, by Karisma

Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $268 - $683 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Sensatori Hotel, by Karisma 4.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Sensatori Hotel, By Karisma Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
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