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Azul Beach Resort Riviera Cancun

Carretera Federal Cancún Supermanzana 12 Manzana 34 Km 27.5 Bahia Petempich, Puerto Morelos 77580 Mexico
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About

#9 of 9 all-inclusives in Puerto Morelos
Location
4.0
Cleanliness
4.7
Service
4.6
Value
4.1
GreenLeaders Silver level
Azul Beach Resort Riviera Cancun is the vacation for your every desire - even if you crave serenity one minute and sizzle the next. Located in Mexico's coveted Riviera Maya on the tranquil coast of the Caribbean Sea and minutes from downtown Cancún and Playa del Carmen, you'll find a resort with separate adults-only and family sections to make it easier to find your bliss.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Bath / shower
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish

Location

Carretera Federal Cancún Supermanzana 12 Manzana 34 Km 27.5 Bahia Petempich, Puerto Morelos 77580 Mexico
Name/address in local language
Azul Beach Resort Riviera Cancun
4.5
15,138 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Azul Beach Resort Riviera Cancun earns praise for its impeccable cleanliness and well-kept grounds, with the staff receiving accolades for their attentive service, although some guests have experienced slower service at times. The spacious rooms are appreciated, despite criticisms of their dated style and maintenance. While the vibrant atmosphere and entertainment are hits, they can be overwhelming for those seeking tranquility. Guests enjoy the pools and swim-up bars, yet the value is contested due to high costs and aggressive upselling. The beach's condition and limited entertainment options have also been noted by some travelers.
Location
Central
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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Sofia B wrote a review Today
1 contribution
This hotel could be brilliant - I was a bit concerned on what would greet us based on some reviews but the hotel is clean, the staff are incredibly helpful and friendly and the grounds are very well maintained. Where it lets itself down is food which many have raised in the reviews. Buffet food is almost exclusively like warm / cold - this was at breakfast, lunch and dinner - good choice but cold. With the exception of the mexican and pizza pizza restaurant (which were good) the theme restaurants were also poor. If they sorted the food out this would compete with a 5* in europe - I do hope the management take note of the many comments about the food and sort it as food on holiday is so important despite the rest of the hotel ring good we wouldn’t return.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Prestige (time share) members get preference at the no reservation restaurants and so it can be...
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Meandering7s wrote a review Sep 2022
3 contributions
Hotel's Favorite
First, right after we booked our trip, we got a greeting email from Daniela letting us know how excited they were to welcome us soon. She answered a couple of our questions via chat/email, and we met up with her after our shuttle dropped us off. We recommend the Happy Shuttle or the USA Transfers, both work well and are safe. When we got to the resort, we were TIRED...up at 4am, airport, flight, airport, shuttle...if you do not hit traffic, it is only about a 15 to 20 min ride from CUN. We had told Daniela when we would be arriving and she was there to greet us when we showed up. NOW...the trouble...Travelocity! Do not use them! We had booked a specific room with Premium, which came with a 400.00 credit to be used at the resort. None of that came through to the resort! We had screenshots of all of this but they were back at home in the USA. So we spent hours trying to talk to Travelocity about all this and they simply denied everything. Jorge, the front desk mgr, offered us some different rooms and offered them at the best discounts they could offer. He was trying to help us as much as he could. We have since shown our screen shots to Travelocity and they still do not admit their error. Horrible way to start our vacation! Through all this, Daniela was an angel. She dealt with the two of us as gently and caringly as she could, getting us champagne and some cooling towels the whole time. In the end, she took us to see some of the rooms Jorge had offered and we chose one. She also took us over to the Spoon restaurant which is the buffet so we could have some lunch and decide on a room. We did so, met up with Daniela, and she got us our room keys, our bags to our room, and we were changed and hit the pool! Notice we said pool, NOT beach...so the whole peninsula has been suffering from CRAZY seaweed issues. Some of the richer areas have many people working day and night with machines to keep it in check. Azul has one crew they hired and they are out there every day raking, shoveling, and using an actual BobCat tractor to remove it. They have a huge net further out as well to block it...but NOPE, it just keeps coming. So you will not see the normal turquoise, clear water you expect in Mexico...instead, it is mostly all brown. We are told that the seaweed used to be just a one or two-month thing in October/November, but now it starts in April and goes to December. The staff and other locals said that construction in the area has destroyed the mangroves which is the normal filter for the ocean, and now it has a huge seaweed bloom. The other issue is that it smells bad, like a sewer smell. It does not smell ALL the time, but if the wind hits right, or whatever other conditions are right, you will smell it. For this reason, many people were not getting oceanview rooms as there was not the wonderful waters and there was the smell. If at the pool you did not really notice the smell, and on our balcony, we did not really get it, but we were on the top floor. The other issue with the beach is that it is tiny. Like, from the retaining wall to the water was maybe 20 feet, which is all taken up by things like their small stage/workout area, cabana beds, etc. They were taking down the beach volleyball nets because the poles were getting into the water. The tractor has created a bit of a small 'ledge' and the poles were right at that edge. We normally walk the beach every day, but do not expect to do that here. You can make the most of it, and we did actually go into the water a couple of times. It is VERY shallow (you could walk all the way out to their barrier net. We found a couple of spots that were not covered in seaweed. The resort is set up with sections which is really just the buidlings...two 'family' buildings, which we were in, then an adults-only building that forms the bottom of an 'L' with another building which is 'Premium'. Premium and adults only have their own pool with a bar and the Premium have a separate restaurant/indoor lounge. the adults only had real 'swimup ' rooms but they are not what we expected...there is a long pool that connects all the swimups, and you go out to your patio, and then there are stairs into the water. It is not really a part of your room. They also have 'walkout' rooms which is basically the same, but no stairs into the water from your patio. You just have to jump into the lazy river pool. That lazy river is just a long pool that winds around from one building around the Mexican restaurant, under some small bidges, and to the main family pool. The main family pool has a swimup bar which we hit up a couple of times. We never went to the adults only area as it was much louder...we stayed in the family area because it was quiet and we liked our top floor room. Spoon, the buffet, is in the center of the main building, at the bottom. It was air conditioned well and had plenty of tables. No real views to sit at, but there are some window seats looking at the grounds. The Italian restaurant is in the same building, but off to the right, near the other family building. You can recognize if from the outside by these greenish lights inside the restaurant. It is indoors and is air-conditioned. Further down on the right is the kids club. The Mexican restaurant is right in the middle of the place and our balcony looked out over it. It is in between the two family buildings, closer to the beach. It is open-air, so be prepared to be HOT while dining! Behind it, closer to the main building/Spoon, is a Starbucks. It is not included, you have to pay for it separately. We did not, and did not see anyone else either. Sometimes people just hung out there as it has tables, a couple of swings, new age music playing. it is all open-air. The last restaurant is Tapas, a mediterranean/eclectic restaurant which is in the main building top floor, off the lobby. It is indoors but gets very warm for some reason. Coolest places were the Italian and Spoon. Also off the lobby, next to Tapas, is their main show area. it is open air as well but has some fans (sit under them!). You can walk down a wide stair case to the pool/Spoon entrance. Next to the show area is Mojitos, their night club bar. They play loud, upbeat music and have an open area to dance but it is quit warm and noone was dancing. Most just went in and got drinks before/after a nightly show. All of this is off the main lobby, as is the gym/spa. They are on the top floor of the main building. The gym is great, one of the best equipped we have seen at a resort. It is 24 hours and we made use of it. They provide bottled waters there, some chlorophyll water, towels, and some wrapped fruit if you want it. They even had a Smith machine squat rack. To finish off the layout, there is an archery area and tennis courts off to the left if facing the beach, on the other side of that side's family building. There is also the kid pool/splash pad. We used the tennis courts and did the archery activity which was neat. However, the most important thing over there is a tiny restaurant off the splash pad which we at first thought was just a kid thing...Pizza Pizza! OMG, best pizza around, made my our guy Jesus! He makes the best pizzas fresh in a brick oven! Get the four cheese and the one with pesto/prosciutto and their mozzarella caprese appetizer, you will not regret it! The entertainment staff who have worked all around said it may be the best pizza in the whole peninsula. It is a tiny open air place with a couple inside tables and some outside, The waiters there are also great and will take your pics, get you drinks, etc. Do not miss it!! So that is the layout/setup of the place. Now for some actual review/opionions. Already talked about the beach situation, that is what it is. The pools were fine, never felt crowded but they were way way down on numbers of people saying...they said that they were about to be at 22% capacity the week after we left. So if it was fully filled up, it may get pretty full in the pools since noone was going to the beach. Entertainment staff...we mainly saw Eric and Gio and they were both awesome. Eric ran most of the athletic stuff like yoga, boot camp, pilates, water aerobics, standup board aerobics, etc. Gio did some of this when Eric was not there, but also did stuff like the coconut painting (done at Starbucks lounge, more fun than you might think and was mostly adults) or bingo, etc. We did some yoga, boot camp stuff...usually about 30 mins, not long. Boot camp, yoga, etc, was done on their open air wooden stage thing which had a roof that helped block the sun in the mornings. They would bring out some weights, mats, music, one boot camp had those huge ropes you use to work your arms/shoulders. We did not do the pilates. The water aerobics were fun, with things like races with your partner on your back, etc. The floating boards were tough. You will fall in, lol. They would also to the archery which was fun and some soccer on the tennis courts, but that was usually kids. The most fun was the water polo and the water volleyball which we did each day, usually around 3 or 4 in the afternoon. For some reason, the resort was nearly all filled with Brits, outnumbering the Americans, and they take their water polo seriously lol. Lots of fun playing with the same people each day, everyone having a good time. Thanks Gio and Eric!! Oh, they also have times when they open up the kayaks, which we did use once. Gio helped us with that. There is a 5.00 USD fee you have to pay for some environmental coral protection fund, but it covers you the whole stay. Something to note...the resort is at a point there you will not see sunSETS but you can see sunRISES....but you need to be facing east, which means your balcony needs to be on the LEFT side of the building if facing the beach. If on the right side you will not see anything. We had ours on the left (again, facing the beach) and saw a great sunrise. Just something to keep in mind if you like that sort of thing. Room service is 24 hours. We used it, but keep in mind that it can take 35 minutes to get anything. We like their brownies and caramel desserts. No chocolate chip cookies though. Housekeeping came every day and our room as was spotless every day. They even cleaned the hot tube each day (every room comes with a hot tub). The room was large, more than enough for two people. We loved it, actually. Bathroom setup is odd, with a separate toilet room, then open double sinks area, then separate shower which has a rain shower and a sprayer on a metal cord you can move around. We did have an issue of no hot water the first night but they fixed it quickly. A/C was ice cold and this is from someone who likes it COLD. The toilet and shower doors are fogged glass doors that swing on hinges...they do not actually fill up the whole doorway, about 3/4 to 1-inch gap all around. The shower was odd in that control for hot did not go where the pointer/top of the handle went (one handle that your turned from center to left or right), but instead where the BOTTOM of the handle pointed. Seemed strange to us. We thought we were out of hot water again, but nope. There is a metal tube/button you push in or pull out to switch between the rain or hose sprayer, cannot use both at same time. Room had a hairdryer and robes as well. We asked for extra blankets (wife likes warmer) and a mattress pad which they brought and put on for us. The king sized bed was great, tv was fine, lots of HBO, Cinemax, etc, and in English. They filled our mini fridge each day, and would customize based on what we wanted...usual beers (no Corona at the place), Coke products, chips, etc. Lots of bottled waters for which we always asked for extra since you cannot drink the water from the tap. No issues with extra anything. Elevator was quick but we used the stairs mostly, only 4 floors to the top. Elevator/stairs are in center of the building, which has an opening at each end and on each side in the center of the building. the 'Presidente' suites are the suites at the FRONT of the buildings, facing othe ocean directly. They have HUGE balconies that look out over the water directly but as mentioned, we stayed more pool/oceanview (Presidente are more oceanFRONT) because of the seaweed/smell. The grounds were perfectly maintained, you saw people working at that all the time, every day. They had a shuffleboard area by the pool as well but we did not use it. Everyone from the housekeeping to the maintainers had a smile, an 'hola', and everytime you said thank you, they responded with 'it's a pleasure'. EVERYONE. Food....best we have had at any resort in Mexico and we have been at a bunch. We chose it because they mentioned it was a gourmet all-inclusive and it really was. Spoon...at breakfast, omelette station (yes please!), all the usual stuff, but standouts were their sausages, cheeses, different juices (try the green juice!), breakfast burrito/quesadillas, smoothies made to order, and these chocolate frosted donuts (think Hostess chocolate donuts) and their chocolate croissants. We did not find their waffles/french toast/pancakes to be very good as they were often a bit cool...but so many other things! Always got some mimosas with breakfast! We did lunch there a couple of times and it was also good...pizza area was not so good (again, go to Pizza Pizza!!), and they do not put out French fries (odd right?). However, we asked for fries and they did bring some out, fresh, as they did not like to leave them out to get stale. They were delicious, crispy. Each day had different options, some the same, but their chicken tica was awesome...and their burgers! They make them right there to order and were awesome. Also there is this little basket of rolls with white flour on them. Get them, find them! They were so soft and delicious! They also had a chocolate fountain each day at lunch with marshmallows on sticks!! Yum!!!! Some desserts were awesome, some not so much. If they have out the nachos with salsa verde, try those too! Tapas restaurant...delish as well. We did dinner here twice. If you can, ask to sit in a booth in the back area, it is the coolest section. They have those little 2-seaters where you have a booth that everyone is sitting on top of each other....no thanks, we asked for a separate table. The food was awesome...try the slider, but keep in mind that it is nearly the same as their short ribs main course...but it was delicious! Fish was great, shrimp, desserts...we tried them all! Husband got a beer, wife had wine...there is only one kind of beer around the resort on draft, Dos Eqquis. Just bear that in mind. It is warm/humid here though! The slider comes with fries, fyi. Italian restaurant was probaby the best, we did this for our anniversary dinner. Very cute inside with nice lighting, some alcoves, brick, wine barrels, etc. Was cooler in this place. Now...the food?? Everything was AWESOME. Try the gnocchi pesto, we almost got two! Fish was perfect, husband loved his steak. Bread and oil was good, and their desserts were wonderful, including the tiramisu! You may not expect good Italian in Mexico, but we found it lol! Mexican restaurant...very hot inside. One the back of it, facing the beach, is where they also do their 'special dinner' that you pay 125 for, and they do make it look nice...but kind of rough with the seaweed smell coming off the beach at night. Anyways, the food in the Mexican restaurant was great too, we loved their melted cheese appetizer, and the tacos (you can order one of each) were great. Husband loved the steak option he got for a main course...everything was great, again very warm, no fans...but they have tres leches here and it was really good. Better than the one at Tapas. Churros were too. Very cute inside with lots of Mexico paraphernaiia, tons of hats hanging from ceiling, etc. Sit in center if you can, as sometimes you would get a nice cooling breeze there. Overall, they really did the best they could given the beach situation which was top of everyone's mind, including the staff. The food was a great offset, though, and we had fun each day, with husband doing the activities while wife laid in the sun, reading, drinking something tropical, which is exactly what we were looking for. Oh, they do have hammocks too, in a spot in the center, next to the Starbucks. Anyone can use them at any time, which we did. At night some locals set up little shopping carts near the steps up to the show area. We bought cigars (Cubans) the first night. They were not there every night, but their prices were much better than in the resort store. Nightly entertainment....usually two options, one at around 7 or 730, and one at 9 or 930. It varied, though we are sure it rotates the same each week. Unlike some resorts with their own in-house entertainment staff, this one brings in different acts each time. The earlier show is usually more kids/family, like a family movie night, but the magician they had was actually good and you should see him. You will learn why. First night they had the IL Divo tribute....4 tenors that brought the house down, it was probably the best show of all of them. Other nights had a Queen tribute which was pretty good, another a Bon Jovi tribute, and another was called the 'British Invasion' which we thought would be something like Beetles, but it was not. It was a variety show with dancing, acts, singing, etc. Kind of neat. Again, very warm, sit under a fan! There is a waiter to get you drinks, but often you would just go next door to Mojitos and get a drink yourself. On our last night, it was the fire show couple with a Jamaican band. The situation on the beach, with it being so narrow, made for a very tough seating setup, with seats going way way back. Still, it was good, there was a bar at the beach, and the Jamaican band was actually excellent. Some people even danced lol. We were lucky for the most part with not having any neighbors...but on Friday, neighbors came in on both side and they were LOUD. Walls were pretty good, but you could still hear the 'bass' of people slamming drawers, objects, etc. If on the balcony, you could hear everything even with slider shut. Having the TV on and having a box fan helped, we suggest asking for one! If you like iguanas, you will see them and geckos all over during the hot part of the day. Beware your 'personal concierge'. Not the check-in person, but the person you see after you check in. They act like they are almost your butler, but they really are just there to get you to join the Premium Club. Offered us a bunch of things, but when we said we would not go to presentation, we never heard from him again. Also, for our anniversary, they put up a banner on our door, sent us a special cake, and decorated our bed in roses, so sweet!!! Nearly everything was 40 to 45 minutes, though some actually went an hour. Will post more if we think of anything else. We did have to take a shuttle back to CUN at 230 in the morning for a 6am flight! CUN does not open until 3am, but even then there was already a line formed at the check in area. We all stood there as they opened up the place. You need a mask to go through security...very confusing, as nothing was noted, no signs, nothing needed at check-in...but there was a guy sitting at the beginning of the ropes for security/passport check saying the word 'masks' and everyone walked by...only to be sent all the way back to get a mask from that guy. So odd. So, make sure you get a mask!
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Date of stay: August 2022
Value
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Service
Room Tip: Facing the beach, get a room on the left side of the buildings if getting an oceanview. They...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels, General Manager at Azul Beach Resort Riviera Cancun
Responded Sep 15, 2022
Dear Meandering7s, Thank you so much for choosing Azul Beach Resort Riviera Cancún by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. We feel very honored to receive your compliments and thank you for sharing your wonderful review on TripAdvisor. It is our goal for each guest to have a memorable experience at Azul Beach Resort Riviera Cancún by Karisma, so it is a delight to know that you will be returning once again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TCK wrote a review Yesterday
Glasgow, United Kingdom2 contributions
I would not recommend this hotel. * Although the brochure mentions multiple restaurants, due to closures and booking processes on some days only two were available and even then it was impossible to get a table at a decent time without waiting for up to 90 minutes. On two occasions, both Sundays, there was insufficient capacity meaning many people were unable to eat at all. YES... People could not get anything to eat.... I witnessed families feeding their children potato crisps from the shop as they could not get them other food * Drainage/sanitation issues. Tap water smelling, shower unusable on one occasion due to the smell. * Beach has been destroyed by hurricanes leaving very little left. * Some families opted to pay to transfer to other resorts.
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Date of stay: November 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded yesterday
Dear A2892CStomk, Thank you very much for your valuable feedback and we appreciated the opportunity to address your experience at Azul Beach Resort Riviera Cancún by Karisma. I look forward to welcoming you soon again so that we can redeem ourselves and provide you with a memorable world-class vacation experience.
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Norfolk-Joey wrote a review Yesterday
Norfolk, United Kingdom46 contributions
We’ve just returned from a lovely relaxing break at this hotel. Having read previous reviews, we were apprehensive about the availability of tables in some of the restaurants, the beach and the standard of the rooms. In the event, we needn’t have worried as our room was very clean, a great size and the bed and pillows were very comfortable. Sadly, sunloungers and cabanas were being reserved early in the morning but we always managed to find a spot, we’ve been to other five star TUI hotels where the reserving practice is banned and it’s made for a more relaxing holiday. We ate in the all restaurants, the tapas and carribean being our favourites, if a table wasn’t available we just had a drink in the bar and waited to be buzzed. The food and beverages were excellent for an all inclusive resort. Standout for us were the staff, their friendliness made the holiday for us. Shout out to Betsy by the pool, Carlos in Spoon and Balthazar in the tapas restaurant, although I probably didn’t need another tequila shot whilst doing my Tina! I hope this review helps reassure potential guests about some issues which really aren’t. And yes, all things considered, this is a five star resort
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Date of stay: February 2024
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded yesterday
Dear Norfolk-Joey, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again for your review, and we look forward to hosting you here at Azul Beach Resort Riviera Cancún by Karisma many times more in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rebecca C wrote a review Feb 22
1 contribution
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This is going to be a long review, but I wanted to touch on a few of the things I see as common themes in the reviews I read about this resort. All in all, we had an amazing time on our trip. ROOMS: We were really impressed by how nice the rooms were. They were a really good size, the furnishings were modern, and our son was super excited to see we had a whirlpool tub right by our window. While our view wasn’t ocean FRONT (the only rooms that are ocean FRONT are the premium rooms), it was ocean view, so we had a view of the pools and restaurants in front of us, and if we looked to the right, we had a great view of the ocean. They had really nice patio furniture on the balcony (I took several afternoon siestas on the couch out there during the week 😊), and the balcony itself was a really nice size as well. RESTAURANTS: The food at this resort was the best we’ve ever had. Were there some things that I wasn’t a fan of that I just avoided all week? You bet, but we have found the food at most resorts to be pretty blah, so to come here and find things we’d actually eat regularly if we could at home was phenomenal. There was always a good variety of foods at the buffet, and they had a different theme for dinner every night, which was nice, too. We ate there for the majority of our meals. All the restaurants (and room service) were really good, too. Some of our favorites were burgers for lunch at Zavaz, the Mexican restaurant, Tapas was a cool atmosphere (but we weren’t huge fans of the food we tried there), and the pizza place was amazing. We never got to try the Italian place (the only place you could make reservations) because I ended up being sick when we were going to go (just a 24-hour bug). Our son ordered room service almost every day, and my husband and I ordered it a couple times. The burgers were SO good, and the burritos and fish bites were our favorites, too. There was always a bit of a wait for the restaurants (you never had to wait at the buffet), but never longer than an hour, and they’d give you a pager while you waited so you could go get a drink from a bar and just hang out while you waited. BEACH: Obviously, this is a huge point of contention for people who visit. We knew going in the beach wasn’t going to be the best, so we were pleasantly surprised to see there WAS a beach, it was just very small. You couldn’t really swim in it (as our travel agent had warned us) because there was a lot of seaweed and it was pretty rocky, but everyone (but me) rented kayaks a couple times and went out and played in the ocean and had a pretty good time. My husband and I walked the beach twice. You couldn’t really walk that far, but it was a nice little walk. We didn’t realize this was probably more important to us than we realized, so we will definitely put that a little higher on our priority list next time we go somewhere. As far as the smell from the seaweed people talk a lot about, I didn’t really smell anything. The couple of times I did, it was when we were in an area of the beach (off the resort) where the seaweed hadn’t been raked up, but even then, it just smelled like seaweed – not like poop like everyone in reviews talked about. There was never a time on the resort when we could smell anything. There are chairs and cabana beds on the beach. They're first come first serve, but you need to get out there by 6:30 or so to claim them. POOLS: We spent the majority of our time in the pools, specifically in the family pool by the Mexican restaurant (nearest the swim-up bar). The water was definitely cold when you first got in, but as soon as you were in, it was nice. There were only a few places where there was a gradual entry into the pool – most of it was around 4-1/2 feet deep. It wasn’t bad, but sometimes you just wanted your lower half in the water, not the majority of your body. We had read reviews in which people suggested bringing hammock floaties, so we did that, and that worked pretty well, plus they were super easy to pack (and I got a 3-pack of them on Amazon for under $10). We never had trouble finding a chair, and the pools were pretty quiet, even with the kids playing. The adult pool seemed to be a bit warmer than the other pools (could be a mixture of people peeing in it 😊 and the fact it was more in the open so was in the sun more hours of the day). It was definitely a lot louder and more of a party seen on that side. The cabana beds at the adult pool were first come first serve, but you had to get down there by 6:30 or 7 or they'd all be claimed. STAFF: The staff was really nice and very engaged. The servers at all the restaurants were amazing and very good about checking back with us to see if we needed anything and if everything was up to our standards. The bartenders were fantastic and always a lot of fun. The housekeepers worked from sunup to sundown, and our room was spotless, and our fridge stocked every day. I really can’t complain about the staff at all. The only thing I would say is they were much better about trying to engage people and had contests and stuff in the adult pool. That was always a really lively place and a lot of fun; however, our wasn’t old enough to be on that side (he's 15, so we tried, but he got kicked out after about 10 minutes), so we could only go over there when he was up in the room. Hopefully, next time, he’ll be old enough and can spend time with us over there. FACILITIES/AMENITIES: I would say this definitely was the nicest resort we’ve been on. There was a lot to offer, but the footprint was pretty small, so you could literally walk from one side of the resort to the other in under 5 minutes. The gym was REALLY nice (that’s often hit or miss at resorts) and had a decent amount of nice equipment to use. They also offered a decent amount of group workout classes (on the beach). The staff worked tirelessly to maintain the grounds, clean the pools, and ensure everything was in working order. We would definitely visit this resort again – other than the beach, as I mentioned before, it was the nicest resort with the best food we’ve ever had at an all-inclusive resort. We had a ton of fun, and we all came back feeling refreshed, recharged, and relaxed.
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Date of stay: February 2024
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Trip type: Traveled with family
Room Tip: Bring floaties, pack an insulated cup for drinks, don't plan on swimming in the ocean, but there...
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Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 2 days ago
Dear Sbw0557, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SBW wrote a review Feb 21
Leeds, United Kingdom3 contributions
We had a very nice two week stay at Azul Beach, it’s a great place for families and the food is very good. The hotel is well maintained and very clean and staff are friendly. Rooms are of a high standard and very clean. However, it was classed as a five star platinum plus and I’d say it’s more like a four star plus. Most of the beach has been washed away, the seaweed that washes up on the beach was clean up every day and wasn’t a problem for us. The sea was very shallow for swimming with lots of sharp stones and coral, it’s a thin strip of sand and where it widens slightly, it is reserved for the members of the prestige club members, as were most of the Cabanas and and priority table allocations in the restaurants. Its a great idea not having to book three of the restaurants but unless you there between 17:00-1800 for booking then you could get turned away, especially at the Mexican and Tapaz. It was very frustrating to be told they were too full, but when looked at all the empty tables it was clear that they didn’t have enough staff to cope with the demand. When you finally got in to eat, service was often very slow. The staffing levels were also Inadequate at certain times behind the bars, as you often had to cue. It has a Starbucks that you had to pay for but many people including ours selves, though it would make a better bar area particularly for the evenings as the Mojito bar struggled if they had a show on, as it was the only bar to service the main sitting and entertainment area. At different times of the year, the bar and restaurant levels may be better, and our experience was that it was very nice and relaxing holiday.
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Date of stay: February 2024Trip type: Traveled with family
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Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 2 days ago
Dear Sbw0557, Thank you very much for taking the time to share your experience on TripAdvisor, it was an honor to host your recent stay with us. While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned.
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sydhueytown wrote a review Feb 21
Auburn, Alabama26 contributions
Azul is a wonderful resort for families and a good resort for groups and couples who have no objection to being around children. Our prior experience at all-inclusive resorts was "adults only" and that remains our preference. On the plus side, the resort size was great, our room was well decorated and large, and we were very pleased with the quality and selection of the food. The beach is eroding and very crowded. The pools were clean and beautiful -- but crowded and shared with children. Overall, service was very good. The Butlers were adequate. Housekeeping and turndown were excellent (Leonardo, Nayeli, Edith). Beach service was great (Miquel, Antonio, Mauricio. Check-in was very cumbersome and some of our instructions were not followed, such as signing up for Members Dinner. We saw a lot of attention given to keeping the grounds maintained. Our room had a couple minor maintenance issues, but we chose not to report them during our stay.
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Date of stay: February 2024
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Trip type: Traveled as a couple
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Jessica S wrote a review Feb 19
Cambridge, Canada16 contributions
+1
We had a wonderful week! Clean rooms, delicious food, great service and lots to do. We LOVED Roberto at the buffet restaurant (spoon). He was the best server and treated us so well. I never had an empty glass. We went to every a La carte restaurant and don’t have a bad thing to say about any of them. Food was great, some were better than others but honestly all were really good. Gustavo at Tapaz was excellent. The pools were pretty cold but honestly refreshing on such a hot day. Roberto at the swim up bar near the Mexican restaurant made the best drinks!! I also had a wonderful massage at the spa! I believe her name was Karen and it was really good! The rooms were clean and stocked with all baby supplies we could ever need. We had a great week and would definitely go back.
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Date of stay: February 2024
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 4 days ago
Dear Jessica S, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again for your review, and we look forward to hosting you here at Azul Beach Resort Riviera Cancún by Karisma many times more in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BLStravelsAW wrote a review Feb 19
Cancun, Mexico1 contribution
well located and picturesque setting. The food choice was excellent- the buffet restaurant was the best I've experienced, with different foods most nights, all tasty and freshly prepared. I must give a special mention to the entertainment team, especially Omar, Luis & the rest of the team- they were perfect. I went to the daily Spanish classes and learnt a great deal in such a short time. They also organised a beach Reggae band which was a fantastic night and one I won't forget. If I owned a hotel I would hire these team without a shadow of a doubt! I would be happy to come back and will highly recommend the venue to friends and family.
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Date of stay: February 2024
Value
Location
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Trip type: Traveled as a couple
Room Tip: Look for Mario to make bracelets and Luis for the Kayak tour
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Response from Karisma Hotels and Resorts, General Manager at Azul Beach Resort Riviera Cancun
Responded 4 days ago
Dear Blanca S, Thank you for your wonderful review of your experiences at Azul Beach Resort Riviera Cancún by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Azul Beach Resort Riviera Cancún by Karisma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mj S wrote a review Feb 18
Canada21 contributions
+1
We had a wonderful time here. We have travelled to Mexico from Canada many times and this intimate resort offers luxury and fun. Our rooms were spacious and clean and well stocked daily. The amenities provided and housekeeping was great. Restaurants were excellent and had great service. I wanted to commend Enrique at the Caribbean restaurant for exceptional service and his recommendation on the Caribbean lobster. It was delicious and he was a fabulous server and very friendly and hospitable. We appreciated the room service for late night cheeseburgers and fries. There were many pools to choose from depending on the activities one wanted to do, fun, sports, quiet etc. we mainly stayed at the premium pool as it was near our room. Another accolade for Mo the premium pool butler. I’ve never encountered such amazing service on any trip at any resort. He saw to all our needs and was friendly and ensured we were enjoying ourselves every day. Thank you Mo. We will likely return to this resort because of the hospitality you showed our family each day. Mo was this way with each guest. A true hospitality professional. The beach, although smaller, seemed to have enough chairs and space for all the guests. There was Sargassum washing ashore, as it is along the entire coast, but there were workers out daily cleaning it up. Plenty of room to splash and walk the beach. We travelled on a Sunwing package. Sunwing does not have a dedicated rep at this report, but there were staff that helped us choose excursions, and the concierge, Feebe and Edgar helped us with great information on excursions. We really liked the Starbucks swings and hammocks. A nice place to relax and enjoy coffee. We left feeling relaxed and pampered and will be back hopefully very soon. Thank you for a week of fine Mexican hospitality and tequila and fun. The Smith family
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Date of stay: February 2024
Value
Location
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Trip type: Traveled with family
Room Tip: Book the pool beds by 2:00 the day before.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels and Resorts, Director General at Azul Beach Resort Riviera Cancun
Responded 5 days ago
Dear 472mjs, Thank you for your wonderful review of your experiences at Azul Beach Resort Riviera Cancún by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Azul Beach Resort Riviera Cancún by Karisma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$311 - $510 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
azul sensatori hotel, by karisma hotel puerto morelos, azul sensatori by karisma hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
435
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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AZUL BEACH RESORT RIVIERA CANCUN - Updated 2024 Prices & Resort (All-Inclusive) Reviews (Riviera Maya, Mexico - Puerto Morelos)

Frequently Asked Questions about Azul Beach Resort Riviera Cancun
Which popular attractions are close to Azul Beach Resort Riviera Cancun?
Nearby attractions include Croco Cun (3.1 miles), National Reef Park of Puerto Morelos (4.5 miles), and Unico Beach (3.8 miles).
What are some of the property amenities at Azul Beach Resort Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Azul Beach Resort Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Azul Beach Resort Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Azul Beach Resort Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Azul Beach Resort Riviera Cancun?
Conveniently located restaurants include El Charro, La Choza Del Puerto, and Matea Restaurante.
Are there opportunities to exercise at Azul Beach Resort Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Azul Beach Resort Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Azul Beach Resort Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Azul Beach Resort Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.
Does Azul Beach Resort Riviera Cancun have any great views?
Yes, guests often enjoy the ocean view available here.