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Secrets Silversands Riviera Cancun

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Secrets Silversands Riviera Cancun
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9,780 Reviews from our TripAdvisor Community

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Showing 8,991: English reviews
Ottawa
Reviewed August 17, 2014

This is a very late review as we were there at the end of June.....for our 4th visit. SSS had become one of our favourite vacationing spots for obvious reasons. The resort is beautiful, small in size, clean and very well maintained. The food is great with lots to choose from with the buffets during the day and all of...

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Helpful?
1Thank DeeJoOttawa
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear JoOttawa, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets Silversands. We are overjoyed to read that you’ve enjoyed your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests....

Reviewed August 16, 2014 via mobile

We stayed here for our honeymoon, and it was an all-around amazing experience. All of the staff members are wonderful. The food is excellent (my fave was the breakfast at World Cafe!). We are planning a "second honeymoon" next month and will be coming back to Secrets Silversands. We can't wait!!

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Helpful?
1Thank TMQuick
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear TMQuick, Thank you for sharing your experience at Secret Silversands. We are glad that you enjoyed the Unlimited-luxury® concept of our beautiful Resort. We truly hope to see you on a near future with us. Best wishes, Aldo Delgado Betancourt Social Media Coordinator & E-Concierge info.sesrc@secretsresorts.com

Olympia, Wa
Reviewed August 16, 2014

Wow - this place is amazing!! From the beautiful landscape, to the 8 pools and white sandy beach, the rooms and friendly people - first class all the way! The rooms are spectacular with friendly staff who are willing to do whatever you need to accommodate you or make your trip that much better. There was always something to do,...

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Helpful?
2Thank summertime09
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear summertime09, Thank you for sharing your experience through this mean. We would like to thank you for your feedback of our food and staff. Our strong is the Secrets Silversands excellent service. Angeles is a great example as you may know. We truly hope you can give us the opportunity to host you again in the future so we...

Denton, Texas, United States
Reviewed August 16, 2014

Just got back from my sisters wedding and it was beautiful. The staff are amazing! All of the Entertainment staff were top notch, Johnny, Luis, Jackie, Estephanie, Miguel, Moreno, thank you guys for making it such an incredibly fun time! Victor and Peter were the best waters during breakfast and lunch at the world cafe, and Willians has got to...

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Helpful?
Thank Daniel H
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Daniel H, Thank you for taking the time to write and share your recent experience at Secrets Silversands. We are glad to know that you’ve found our service professional. We will make sure to share your comments with all of the staff. We sincerely look forward to welcome you back on a future occasion and provide you with the...

Ely, United Kingdom
Reviewed August 16, 2014 via mobile

Positives: 1. The rooms are bright and spacious. Good jacuzzi and showers. 2. Amazing spa 3. Food was consistently good, the Mexican and French were great. 4. Staff were very attentive moreso if you tipped. Negatives: 1. Our room despite being lovely was a bit worn in places, mould on the balcony cushions for example. 2. They use a tokens...

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Helpful?
3Thank Superally2007
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Superally2007, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We are an adult’s only resort and we have many guests for around the world we apologize if you did not like the guests staying at our resort and also we...

Reviewed August 16, 2014 via mobile

Wow is your first thought as you arrive at this stunning hotel, as your welcomed home with a glass of champaign. Taken to your spacious beautiful room which is spotless with a fully stocked minni bar humongous bathroom and large wardrobe, living area and lovely balcony. The restaurants are very high standard with lovely choices on menu very close to...

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Thank Choggle
Reviewed August 16, 2014 via mobile

I loved this hotel. The all inclusive package is good. The food is really good. Loved the french restaurant in particular. There was a nice choice bars. Service can be a little slow at the main bar. Rooms are a great size, I would recommend a ocean view room. We had a pool view which also had views of the...

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Thank Carly C
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Carly C, Thank you for your trust and for posting such a great comment on TripAdvisor. We are proud to provide excellent experiences. We will be waiting in you home away from home. Best wishes, Aldo Delgado Betancourt Social Media Coordinator & E-Concierge info.sesrc@secretsresorts.com

Roanoke, Virginia
Reviewed August 15, 2014

This was the first time my wife and I had ever stayed at an all-inclusive resort so we don’t have much to compare it to, but we were blown away with how much we loved it! I’m not normally one to write reviews, but we enjoyed our stay so much that we felt compelled. In addition to this being review,...

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Helpful?
2Thank Todd H
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Todd H, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that...

Uncasville, Connecticut
Reviewed August 15, 2014

My wife and I just spent a week at Silversands, our first at an all inclusive resort. We've cruised before and enjoyed ourselves but I must say, our experience at Silversands exceeded our expectations. The resort is just a short 25 minute trip from Cancun Airport and from the second you walk out of the shuttle at the entrance to...

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Helpful?
4Thank John G
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear John G, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that...

Indianapolis, Indiana
Reviewed August 15, 2014

The all-inclusive experience here is as advertised. The staff are some of the most accommodating and attentive I've experienced: this resort knows how to enhance the guest experience. Beauty abounds at this property. From the beaches, to the pools, to the grounds, this place is exquisite. We can't wait to return.

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Helpful?
1Thank Ben G
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review

Dear Ben G, Thank you for sharing your experience at Secret Silversands. We are glad that you enjoyed the Unlimited-luxury® concept of our beautiful Resort. We truly hope to see you on a near future with us. Best wishes, Aldo Delgado Betancourt Social Media Coordinator & E-Concierge info.sesrc@secretsresorts.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 

Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $300 - $716 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Reservation Options:
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#1 Family Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travelers have asked, with answers from Secrets Silversands Riviera Cancun staff and other travelers.
1,147 questions
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6 months ago

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Questions? Get answers from Secrets Silversands Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The lighting in the bathroom was great, but dim in the bedroom/living area. Loved the variety in the mini bar! My boyfriend loved the rain shower head.”
 of 5 bubbles LikeNobodysBusiness, 1 week ago | Read review
“All rooms large clean and comfortable. We prefer ground floor with own terrace and beds. Sea and pool views all available.”
 of 5 bubbles PWM31, 1 week ago | Read review
“We had a Junior Preferred Swim-out King - more than adequate for two adults. ”
 of 5 bubbles MissLinna, 1 week ago | Read review
“Rooms with walk out pools was nice but middle level rooms were quite cooler and romantic.”
 of 5 bubbles pamelawW6003MX, 1 week ago | Read review
“"Ocean View" means "Pool View" at Silversands”
  • This is the view from our
 of 5 bubbles BeachLovingWife, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question