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AJ Hotel & Spa

Carretera del Forn s/n, Urbanitzacio | Riba Grossa, Canillo AD100, Andorra (Formerly Hotel Magic Canillo)
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238 Reviews from our TripAdvisor Community

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Showing 17: English reviews
Plymouth, United Kingdom
1 review
2 of 5 stars Reviewed December 16, 2015 via mobile

The facilities of the hotel are very poor: cold water in the spa, one of the saunas was not opened, food is not so good, some rooms shouldn't be given either because ac is not working or are very noisy at night. A part from that, the best thing of the hotel is their staff; always friendly and resourceful. If... More 

Helpful?
Thank Lau B
Adriana I, Gerente at AJ Hotel & Spa, responded to this review

Dear Lau B, First of all thank you for share your comments about Hotel Magic Canillo, these will help us to improve our service and give the best experience to our customers. We are very sorry about your experience in our Spa, our Hammam nowdays is out of service and we hope that in a couple of weeks will be... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 3, 2015 via mobile

I came to this hotel when I went skiing with my school in February. The rooms were nice and very clean but the wifi was very poor. The food wasn't the best either. The staff were very polite and helped us with anything.

Helpful?
Thank FraserHeaton
Coimbra, Portugal
Level Contributor
3 reviews
4 of 5 stars Reviewed March 17, 2015

WiFi in the room, the hotel provides transportation from 10 in 10 minutes to the Canillo gondola and also to return to the hotel, excellent swimming pool and jacuzzi, great staff. Breakfast and dinner more than enough.

Helpful?
Thank Henrique M
Madrid
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 28, 2014 via mobile

Could not use wifi in the rooms and reception wifi speed was poor, couldn't park the car in the parking because it was full.it snowed and we couldn't use it at all because it was surrounded by a lot of snow. the food was very mediocre, specially the dinner and the water in the spa was so cold. The hotel... More 

Helpful?
2 Thank al_mgp26
Adriana I, Director General at AJ Hotel & Spa, responded to this review

Dear clients al_mgp26, I would like to thank you very much for your comments about your recent stay at our Hotel. We are working hard to achieve the highest guest satisfaction posible and your comments help us to improve our services every day. We have taken good note regarding the comments about the WIFI problems and we are working to... More 

Travelers are raving about these Canillo hotels

Nottingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed February 22, 2014

DO NOT walk up the hill it's bigger than the slope. You defiantly need a car unless your fit because it's only about 400 metres from the ski lift but it's about 2 mile by road because of all of the zig zags. The restraunt is fine quite a lot of English food. There is a few English in the... More 

Helpful?
4 Thank Michael G
Antwerp, Belgium
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 28, 2013

Just back from the hotel. There is parking available for free in the streets, you can also park in the garage which costs 10,43 euro's per night. The people at the reception don't speak English or French very well, Spanish is the language. The rooms are big enough (for 2) and are decorated in a neutral style. The only thing... More 

Helpful?
2 Thank Kristine O
Rosh ha'ayin,Israel
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 30, 2013

we stayed two nights at this hotel (couple and 15 years old boy), breakfast and dinner included are OK, rooms are clean, and ask for a room with a view to the city. The only thing we did not like was that we had to pay for using the pool and the spa and also buying swimming hats to go... More 

Helpful?
Thank Shlomi31
Sopot, Poland
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 12, 2013

We were skiing a week, we were living in apartment (not in hotel room), a week you can stand especially when skiing, so you spend a small amount of time in the room. The apartments are equipped with everything you need but quite tight. Especially a bedroom. Kitchen-dining room with place to sleep quite comfortable but not intimate. A well... More 

Helpful?
Thank sumisia
Denmark
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 13, 2010

Stayed five nights in the hotel with my wife and two children (12/15y). Rooms were OK. Madras was very hard and noise from people leaving their rooms could be heard. Had half-board. Good breakfast with many different choices. Dinner was OK but would have preferred more choices at the buffet. Ski bus service worked very well. Max waiting time we... More 

Helpful?
Thank Langejan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 5, 2010

The price of the hotel was already high and we were having "half-pension" which means breakfasts and dinners included; but we had to pay for our drinks (including water)! during the dinner time. Although the hotel has Spa facilities, we also had to pay extra for that, but the scam was that we were also obliged to purchase a pair... More 

Helpful?
5 Thank ktirita
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about AJ Hotel & Spa

Address: Carretera del Forn s/n, Urbanitzacio | Riba Grossa, Canillo AD100, Andorra (Formerly Hotel Magic Canillo)
Location: Andorra > Canillo Parish > Canillo
Price Range: $59 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AJ Hotel & Spa 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
AJ Hotel & Spa Andorra/Canillo
Hotel Style:
#4 Luxury Hotel in Canillo
#5 Spa Hotel in Canillo
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