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JW Marriott Khao Lak Resort & Spa

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41/12 Moo 3 Phang Nga, Khuk Khak, Khao Lak 82200 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (6792)
Pool & Beach (1313)
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Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Contactless check-in
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Updated 10/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Khao Lak Resort & Spa
Updated 10/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 12 hotels in Khuk Khak
Location
Cleanliness
Service
Value
Travelers' Choice
Discover the treasures of Khao Lak at JW Marriott Khao Lak Resort & Spa. The pristine white sand beach that our Phang Nga, Thailand hotel sits upon stretches for miles, melting into the exquisite azure waters of the Andaman Sea. This is Khao Lak, Thailand - a hidden paradise of sun, sea and sand, as well as lush tropical greenery, granite mountains and stunning waterfalls. The vast landscaped area within the resort grounds makes the resort an ideal outdoor venue for incentives or themed events, weddings or product launches. At our resort, it's our mission to make every business trip a pleasure and every vacation a trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining, and exemplary meeting facilities await at JW Marriott Khao Lak Resort & Spa near the Similan Islands and much more.
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Room & Suite (1,068)1,068
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
Thai
Hotel links
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Location

Full view
44Car recommended
Grade: 44 out of 100
26Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
4,587Reviews678Q+A100Room tips
Traveler rating
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Popular mentions
yanyan2605 wrote a review Mar 5
Austin, Texas69 contributions127 helpful votes
This is a nice, large family-oriented resort. Cosmetically, it is 5 star. It has serious infrastructure problems, however. A couple of friends told me before I went that the underlying infrastructure was old. "Bah!" I said. We had maintenance in our room the first night to fix the A/C. The next night they came back to fix the clogged shower drain. Later that night, a pipe burst in the ceiling and flooded our room as we were falling asleep. They apparently planned to fix the pipe, clean up the water, and keep us in the room. After waiting for quite a while, I went to the front desk around midnight to ask that we be moved to another room so we could get some sleep. Not sure why this didn't dawn on them in the first place. Anyway, they moved us into another room, but it was a downgrade with one less bed. I then went back to the front desk to ask that they move us into something comparable or better. They did, but the second bed in the new room was a twin, old, and had some dead bugs under the fitted sheet. Old springs made it too uncomfortable, so I ended up on the couch. Other than the front desk, we thought the staff was very well trained. Restaurants are fine. Chef Mohan is a good guy. The Italian restaurant offers small dinner portions for the price. No water is served unless you pay for it. Ugh. Communication with the staff at breakfast is problematic. We ordered French toast from the menu, but all the server understood was "toast." So that's what we were served. We ordered an English muffin off the menu, but the server heard only "muffin," so we received a chocolate chip muffin. Overall, the variety at breakfast is very good. The beach is one of the widest and longest beaches we've ever seen. Brown sand; water is not clear, but it's still a nice beach. Khao Lak is a good jumping off point to go see the Similans or Surin islands. While we enjoyed aspects of this property, we would not stay here again unless other options in Khao Lak were not available.
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Date of stay: January 2021
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SashaMisha wrote a review Feb 2021
Bangkok, Thailand11 contributions1 helpful vote
+1
We all stayed here for a mid term break from bangkok. It has been a wonderful relaxing holiday. The resort has been beautiful. Incredible pool, beach and staff. On our last day, we took our kids to experience the Olive Restaurant “pasta course” for lunch. Chef Enzo (and Oil) was unreal! Patient, charming and very patient with the kids. We all had a yummy home made meal that we cooked. Thank you for an amazing stay, we will return. Love Sasha John Mimi and Tex
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Date of stay: February 2021
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Response from JW Marriott Khaolak, Marketing at JW Marriott Khao Lak Resort & Spa
Responded 2 weeks ago
Dear SashaMisha, Thank you so much for taking the time to review our JW Marriott Khao Lak Resort & Spa. I am thrilled to hear you had an overall pleasant experience during your stay with us. We are delighted to hear you had such a lovely time and our associates could provide an excellent customer service to you. We would also like to thank you for your kind comments on our facilities and food and beverage. Please allow me to inform you that your comments are vital for us in our endeavor to continuously exceed guests expectations in all aspects of our services. At JW Marriott, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to once again express our deep appreciation for taking the time to share your experience with us on TripAdvisor and hope to see you again in the future! Warm regards, Nicolai Mitchell Resident Manager
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Milk J wrote a review Feb 2021
1 contribution
+1
As we had a wonderful short trip to Khao Lak, it was a nice holiday here. Everything was super good including the food. We would love to give a special thanks to K.Sa, one of the chefs at Olive Italian Restaurant, she took care us really well. If we have a chance to visit Khao Lak, here is the place that we will go.
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Date of stay: February 2021Trip type: Traveled with friends
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Response from JW Marriott Khaolak, Marketing at JW Marriott Khao Lak Resort & Spa
Responded 2 weeks ago
Dear milkj2021, Thank you for taking the time to let us know about your experience with us. We are glad to hear that you enjoyed your stay with us and we would also like to thank you for your kind comments on our facilities and food and beverage. It is great to know that our staff did enhance your stay especially Chef Sa with her professionalism and service minded attitude. We will definitely pass your compliment to her. Milkj2021, we would like to once again express our deep appreciation for taking the time to share your experience with us on TripAdvisor and look forward to welcoming you and your family back in the future! Warm regards, Nicolai Mitchell Resident Manager
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Charles H wrote a review Feb 2021
Bangkok, Thailand20 contributions21 helpful votes
If you are traveling to the Phuket area, it is worth the extra drive to visit Khao Lak (extra hour drive). Khao Lak is much more relaxed than the Phuket area. The JW Marriott Khao Lak Resort & Spa is a beautiful hotel that boasts an amazingly long swimming pool that wraps around the entire property - it was incredible. We had a wonderful time at the property. Loyalty Manager Khun Evelin (Lin) wrote to me as a Bonvoy Gold member before i even arrived to ensure a smooth check-in. We stayed in a pool access room, which I highly recommend. Some of the staff at the beach bar area may be "newish" and still working on training up to the JW Marriott level, but it was not any sort of issue. The room was clean, spacious, and beautiful. The hotel is situated directly on a long stretch of sandy beach. There was a nice beach bar serving both snacks and drinks along with a recreational stand on the beach that offered stand-up paddle boards and "boogie boards" for complementary usage. The breakfast options were plentiful and delicious. We are already planning to return soon. Thank you to the JW Marriott Khao Lak Resort & Spa team!
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Date of stay: February 2021
Cleanliness
Service
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Response from JW Marriott Khaolak, Marketing at JW Marriott Khao Lak Resort & Spa
Responded 2 weeks ago
Dear charlesh149, Greetings from JW Marriott Khao Lak Resort & Spa! Thank you for sharing to us about your positive feedback during your trip with others on TripAdvisor. We are excited to learn that you enjoyed the convenience of our location and also took advantage of our pool that meanders throughout the complex amongst the five wings and surrounded by gardens and trees, interspersed with bars and playgrounds and in excess of 1.93 kilometers in length. Most importantly, thank you for your recognition on Khun Evelin our Loyalty Manager and our team who took care of you during your stay. It was really a pleasure to read that you were satisfied with our food offerings at breakfast time as our chefs and the food and beverage teams work hard every day to ensure that we provide a wide variety of high quality food and the top-notch service. Also very pleased to hear that you are enjoyed our resort activities. Moreover, to know that you enjoyed much of our resort activities were satisfied with our customer service is our great news and we would love to make it on top of that on your next visit to JW Marriott Khao Lak Resort & Spa. charlesh149, thank you again for your feedback and we totally hope to welcome you and your family back in the future so that you can experience JW Marriott Khao Lak Resort & Spa to the fullest. Warm regards, Nicolai Mitchell Resident Manager
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Food_passion_Kae wrote a review Feb 2021
218 contributions115 helpful votes
+1
Our stay at JW Marriott Khao Lak Resort & Spa was the best holiday we have ever had, and we have been around the world. Wonderful food, amazing facilities, great hospitality from all the staffs plus one of the most comfortable beds along with such gorgeous interior decorations. Perfect vacation all around. We originally booked for 2 nights stay at JW Marriott Khao Lak Resort & Spa, but we kept extending our stay until we stayed 13 nights altogether in this holiday. Thank you Chef Silvano for being so welcoming and kind. We were very fortunate to have met you. You’ve done a fantastic job running the fabulous Olive restaurant. We had so many wonderful dining experiences there. Chef Mohan was very personable and attentive, he always makes sure that we had everything we wanted. We were so touched by both of you. Chef Eak was marvellous, he always greeted us happily and delivered consistently delicious meals. Chef Wat was very skilled, he cooked perfect temperature steaks and along with Chef Vern delivered the perfect combination of a steak dish that had the refreshing crunch from the marinated cucumber, flavourful roasted broccoli, potato and sweet potato on the side which went so well together. We also loved the bread starters made specially for us by Chef Vern. Chef Fatik was so friendly and sweet, we enjoyed watching him making pizzas. Khun Kit is also very friendly, we always feel at ease dining at Olive. He made sure we were satisfied and always checking in on us. Khun Mam made our last evening so sensational, we felt so appreciated. Khun Nong who just rotated from beach bar where we have met was also very lovely, we had great conversations that her sweet nature and her bright spirit shown. Khun Riley, Khun Oil (from beach bar), Khun Non, Khun Jum and the rest of the Olive team are also delightful. Thank you again ka. At breakfasts, Khun Oil (from Breakfast) always makes us feel so welcomed and happy to be there, she made our last morning very special as well. The bouquet and the seat cushions were really nice touches. You’re so thoughtful. Khun Son smiles and always bringing me ginger tea, which he remembered I like, brighten my mornings. Khun Sasi was also very happy and energetic and making sure we had everything we wanted. Chef Aef and Chef Lek from salad bar are remarkable, they remembered things that we enjoyed and delivered every morning. Khun Kookkai made us so many wonderful coffees and smoothies along with Khun Bourne. Breakfast kitchen delivered us so many delicious meals, we felt so spoiled. Khun Pocky and Khun Wat are also awesome, their presence were wondrous. Khun Pooh, Khun Sorn, Khun Jum, Khun Nana, Khun Marsha and the rest of the breakfast team are also splendid. The water sport activities shed guys are tremendous. Everyone of you makes our stay such fun and memorable. Loss prevention staffs were also very kind tending to my wound when I had minor scratches, thank you. Khun Nane, Khun Ollie and Khun Danny from reception are magnificent. We appreciated everything you have done for us. Khun Chai, Khun Nong and everyone at the beach bar are sublime. Thank you again for our memorable cocktails session ka. You all are very friendly and kind. Thank you Khun Ausamarn for helping us with luggage with smiles and kindness. We appreciated how you all went extra miles for us. It doesn’t go unnoticed. You all are the reasons that we kept extending our stay. Couldn’t wait to go back.
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Date of stay: February 2021
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Response from JW Marriott Khaolak, Marketing at JW Marriott Khao Lak Resort & Spa
Responded 2 weeks ago
Dear Food_passion_Kae, Greetings from JW Marriott Khao Lak Resort & Spa! Thank you for sharing to us about your positive feedback during your trip with others on TripAdvisor. We are delighted to hear that you had such a lovely time to stay with us for 13 nights. We are so pleased to hear that our associates and resort facilities have fulfilled your expectations. Thank you very much for your complement to our associates, we will share your review and a compliment to our concern to keep maintaining the excellent service to our lovely guests. Food_passion_Kae, thank you again for your feedback and we wish to welcome you and your family back in the future so that you can experience JW Marriott Khao Lak Resort & Spa to the fullest. Warm regards, Nicolai Mitchell Resident Manager
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PRICE RANGE
$149 - $393 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott khao lak hotel khao lak, jw marriott khao lak resort and spa, cher fah hotel, cher fah resort
LOCATION
ThailandPhang Nga ProvinceKhao LakKhuk Khak
NUMBER OF ROOMS
297
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Frequently Asked Questions about JW Marriott Khao Lak Resort & Spa
What are some of the property amenities at JW Marriott Khao Lak Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at JW Marriott Khao Lak Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Khao Lak Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at JW Marriott Khao Lak Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to JW Marriott Khao Lak Resort & Spa?
Conveniently located restaurants include Takrai Thai Restaurant Khao Lak, Olive Italian Restaurant, and Premrudi Thai Restaurant.
Are there opportunities to exercise at JW Marriott Khao Lak Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does JW Marriott Khao Lak Resort & Spa have an airport shuttle?
Yes, JW Marriott Khao Lak Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Khao Lak Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Khao Lak Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Does JW Marriott Khao Lak Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is JW Marriott Khao Lak Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.