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JW Marriott Khao Lak Resort & Spa

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41/12 Moo 3, Khuk Khak, Khao Lak 82200 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
  • Contactless check-in
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Updated 10/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Khao Lak Resort & Spa
Updated 10/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 12 hotels in Khuk Khak
Travelers' Choice
Discover the treasures of Khao Lak at JW Marriott Khao Lak Resort & Spa. The pristine white sand beach that our Phang Nga, Thailand hotel sits upon stretches for miles, melting into the exquisite azure waters of the Andaman Sea. This is Khao Lak, Thailand - a hidden paradise of sun, sea and sand, as well as lush tropical greenery, granite mountains and stunning waterfalls. The vast landscaped area within the resort grounds makes the resort an ideal outdoor venue for incentives or themed events, weddings or product launches. At our resort, it's our mission to make every business trip a pleasure and every vacation a trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining, and exemplary meeting facilities await at JW Marriott Khao Lak Resort & Spa near the Similan Islands and much more.
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Location

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41Car recommended
Grade: 41 out of 100
0Restaurantswithin 0 miles
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Contact
41/12 Moo 3, Khuk Khak, Khao Lak 82200 Thailand
Name/address in local language
Getting there
Bangkok Intl Airport384 miSee all flights
Phuket Intl Airport41 miSee all flights
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4607Reviews679Q+A100Room tips
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sohantanna wrote a review Sep 12
Leicester, United Kingdom110 contributions61 helpful votes
The hotel is well designed and feels amazing along a great beach. The staff were super welcoming. We got an upgrade to a duplex suite which was fantastic especially for an extended stay. The restaurant and bar staff were all super amazing and extremely friend and always remembered our preferences and orders and bring around specials to try. The food is absolutely excellent and the hotel has a great Chef team covering numerous cuisines. The hotel arranged for special breakfast dish which was amazing and thoughful cooked by Chef Mohan. Khun Oil from Concierge helped us to rent some scooters locally and helped book ATV rides for my birthday which was excellent and a lot of fun. Khun Lin the loyalty manager made sure everything was going smoothly through our 2 week stay. The entire team throughout the hotel from every department were just extremely friendly and welcoming. Absolutely cannot wait to go back in October.
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Date of stay: September 2021
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Room Tip: Duplex rooms are great. Building 3/3 are near the restaurant.
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Alan wrote a review Sep 9
Singapore, Singapore47 contributions24 helpful votes
+1
What a special special special hotel! I came to stay at JW Marriott Khao Lak after completing the Sandbox program in Phuket. I stayed 7 weeks in Phuket in a luxury hotel before coming to this hotel. I had planned to stay 2 nights but ended up extending to 5 (I would have stayed longer but my schedule did not permit it). The hotel currently has amazing rates due to the unfortunate pandemic situation and I tempered my expectations well knowing parts of the hotel would be closed. What a pleasant surprise when I arrived at the hotel! While some facilities and wings of the resorts were indeed closed, the hotel made every effort to execute their service and standards meticulously. The beach bar, Olive restaurant, café etc were open and the standard of beverages and food was as high as one would expect of a luxury resort pre-covid. The spacious and modern gym was also open. The rooms were immaculately prepared with all the mod cons available. With a Thai design touch, the room was spacious, warmth and extremely comfortable. One of the star of the property would be the expansive, clean and restorative private beach. It gave the best sunsets and views ever! I was really impressed watching how the staff would arduously and constantly clean the beach, which leads me into the other star of the property. The Staff! This hotel is as special as it is because of the staff. Everyone (and I really mean everyone) exuded warmth, grace and generosity. Their desire to make your welcome and stay as amazing as possible despite the difficult times is simply exemplary. Special thanks to Lin and the lovely ladies at check-in, K Pailin, K Beauty, K Wat, K Boy and the happy K Pooh at Olive (and everyone there who gave me the best start to the day with the yummy breakfast service everyday!) The atmosphere throughout the hotel felt happy and with the small number of guests, it became a unique and intimate experience. This was successfully achieved not least because of the amazing staff who maintained a positive and cheery vibe. Thank you to this very special team at JW Marriott Khao Lak for my unforgettable stay.
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Date of stay: September 2021Trip type: Traveled solo
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Kritsana P wrote a review Aug 2021
Rayong, Thailand732 contributions133 helpful votes
+1
Good vibe hotel attached to Khukkhak beach in Khao Lak area. Nice decoration, good facility, however some of them need to be renovated.   Pool access room was quite large. The bathroom is large. There are amenity kit provided in room. No welcome fruit provided in my room (my friend room had them).   Staffs are kind. However, they willing to service for foreigner more than Thai. There are a lot of error in service. They gave us incorrect information about cost of meal which one included or excluded in my package. No apologize from them. Spa is a bit lower than 5 star hotel standard.   Food is great. Due to COVID situation, the variety of food is less than normal. We understood it. Sport center is very good. Overall is very good but it's under my expectation.
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Date of stay: February 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from JW Marriott Khaolak, Marketing at JW Marriott Khao Lak Resort & Spa
Responded Aug 11, 2021
Dear KritsanaP_13, Thank you very much for your valuable time to review your stay at JW Marriott Khao Lak Resort & Spa. We love to hear about what you liked about us and the areas we should improve upon. First and foremost, we apologize for any inconveniences you have encountered with during your stay. The points you mentioned have been reviewed and brought up to our team’s attention. In order to prevent this to happen again in the future, we have provided additional trainings and also make sure that we will not drop the ball again for your next visit. Apart from that, we are very happy to know that you enjoyed many aspects of your stay. We are also pleased to learn that our beach, our new renovated room and facilities were to your liking. At JW Marriott, we strive to meet our guest’s expectations and deliver the highest level of customer service. Your feedback is very important to us; please rest assured that we have taken note of your comments and will take them into consideration to further improvement of our services and facilities. KritsanaP_13, thank you again for your feedback and we hope to have a chance to welcome you and your family back again in the future so that we have a chance to restore your trust in us. Warm regards, Nicolai Mitchell Resident Manager
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FairytaleM00N wrote a review Jun 2021
Chiang Mai, Thailand435 contributions51 helpful votes
+1
Went back to JW Marriott Khaolak after a couple of years, it was so nice to see they have renovated the room which I find its quite nice and beautiful. The interior itself reflects more modern touch but remain with some wooden works and Thai influence. The new bathroom marble was also beautiful. Bed still super soft and the signature feature bedsheet still very nice. Due to the pandemic, there was only one restaurant open which was their Italian one. Small numbers of guests so we had lots of space at the same time too. Breakfast served in a la carte style which good choices of local & international dishes. Food were good but they know they will have to improve the quality of the juices (especially orange) if they want to be honest with JW fans. The beach bar came with the nice vibes, barefoot and easy going. Great compliments with live duo band at the sundown time. Thanks to the resort to stay generous on this through this difficult time though. The staff were all friendly and nice, there was no flaw to mention about this. In conclusion I had the nice stay, firstly (after quite sometime) in May and then in June. I am not a fan of such a big corporate brand but if it continues more quiet this way then I would love to return soon.
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Date of stay: May 2021Trip type: Traveled with friends
1 Helpful vote
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Response from JW Marriott Khaolak, Marketing at JW Marriott Khao Lak Resort & Spa
Responded Jul 23, 2021
Dear FairytaleM00N, Thank you so much for taking the time to review our JW Marriott Khao Lak Resort & Spa. I am thrilled to hear you had an overall pleasant experience during your stay with us. We are so glad for having you and your family back to our hotel this year and delighted to hear you had such a lovely time especially our associates could provide an excellent customer service to you. We would also like to thank you for your kind comments on our facilities and food and beverage. Please allow me to inform you that your comments are vital for us in our endeavor to continuously exceed guests expectations in all aspects of our services. At JW Marriott, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to once again express our deep appreciation for taking the time to share your experience with us on TripAdvisor and hope to see you again in the future! Warm regards, Nicolai Mitchell Resident Manager
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RunLympyRun wrote a review Jun 2021
Bangkok, Thailand67 contributions54 helpful votes
I really appreciated how friendly and nice all the staff were. Khun Julie at the reception gave me a great first impression of the hotel. Khun Bao at the fitness gave us a great bike tour. I appreciate his willingness to take us even though it was raining. All the kids in our group thought the bike ride was the best one they had ever been on! All the employees at the Olive graciously served our group of three families with 9 children. Khun Pooh at breakfast was especially attentive and friendly. Khun Kit & Bee at dinner time were spectacular. Wow! In all my travel experience. I would say that the employees at the J.W. Marriott Khao Lak are the most helpful, friendly, and engaging. I would highly recommend this hotel.
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Date of stay: May 2021Trip type: Traveled with family
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Response from JW Marriott Khaolak, Marketing at JW Marriott Khao Lak Resort & Spa
Responded Jul 23, 2021
Dear RunLympyRun, Thank you for choosing JW Marriott Khao Lak Resort & Spa and for taking the time to review us! We are delighted to read that you liked many aspects of our hotel and that you found our staff services excellent an friendly. It was really great to learn that our team did make a great impression on you especially Julie who made a first impression on you upon check-in, Bao who provided a great bike tour to you, our lovely Olive team, Khun Pooh at breakfast, Khun Kit and Khun Bee at dinner. They are our superstars and epitome of professionalism and excellent team player. We would like to once again express our deep appreciation for taking the time to share your experience with us on TripAdvisor and hope to welcome you and your family back in the future! Warm regards, Nicolai Mitchell Resident Manager
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LOCATION
ThailandPhang Nga ProvinceKhao LakKhuk Khak
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Frequently Asked Questions about JW Marriott Khao Lak Resort & Spa
What are some of the property amenities at JW Marriott Khao Lak Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at JW Marriott Khao Lak Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Khao Lak Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at JW Marriott Khao Lak Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to JW Marriott Khao Lak Resort & Spa?
Conveniently located restaurants include Takrai Thai Restaurant Khao Lak, Olive Italian Restaurant, and Andaman Seafood.
Are there opportunities to exercise at JW Marriott Khao Lak Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does JW Marriott Khao Lak Resort & Spa have an airport shuttle?
Yes, JW Marriott Khao Lak Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Khao Lak Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Khao Lak Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at JW Marriott Khao Lak Resort & Spa?
The staff speaks multiple languages, including English and Thai.
Does JW Marriott Khao Lak Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.